S.No Vol Point Page Clause in RFP Clarification required Clarification 1 1 2.2.1. State Portal including Applications & Electronic forms 6. State Portal 10, 30 iii. Multilingual: The portal would primarily be available in local language &English. iii. Provide multilingual content; primary languages would be Marathi, Hindi andEnglish. Please confirm on languages supported by State Portal along with eform & content The languages Should be English and Marathi 2 1 2.2.1. State Portal including Applications & Electronic forms 10 MMP Services – Services already identified under State MMPs wherework is yet to start and which are not covered under High Volumes Services. Our understanding is that e-services and MMP would be integrated with State portal using link based integration. Please confirm. There should be a provision of connectors from SSDG to e- District application. 3 1 4.7. Implementing Agency 23 ii. The implementing agency shall customize/enhance the current state portalaccording to the SPF provided by NIC. Our understanding is that IA need to develop new state portal as per SPF guidelines provided by NIC. Please confirm Existing Portal is in Share Point 2010 and SQL Server 2008 as a database . The IA should enhance and customise the existing portal for the entire functionality for supporting the SSDG application and project. . 4 1 4.7. Implementing Agency 23 k. Integration of any existing application like e-district with the proposedsolution. Our understanding is that any existing application will be integrated with state portal as link, so there will be link based integration. Please confirm e-District forms should be accessed through the state portal and SSDG application. Accenture
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S.No Vol Point Page Clause in RFP Clarification required Clarification
1 1
2.2.1. State Portal including
Applications & Electronic
forms 6. State Portal 10, 30
iii. Multilingual: The portal would
primarily be available in local
language &English. iii.
Provide multilingual content;
primary languages would be
Marathi, Hindi andEnglish.
Please confirm on
languages supported by
State Portal along with
eform & content
The languages Should be
English and Marathi
2 1
2.2.1. State Portal including
Applications & Electronic
forms 10
MMP Services – Services already
identified under State MMPs
wherework is yet to start and
which are not covered under High
Volumes Services.
Our understanding is that
e-services and MMP
would be integrated with
State portal using link
based integration. Please
confirm.
There should be a provision of
connectors from SSDG to e-
District application.
3 1 4.7. Implementing Agency 23
ii. The implementing agency shall
customize/enhance the current
state portalaccording to the SPF
provided by NIC.
Our understanding is that
IA need to develop new
state portal as per SPF
guidelines provided by
NIC. Please confirm
Existing Portal is in Share Point
2010 and SQL Server 2008 as
a database . The IA should
enhance and customise the
existing portal for the entire
functionality for supporting the
SSDG application and project. .
4 1 4.7. Implementing Agency 23
k. Integration of any existing
application like e-district with the
proposedsolution.
Our understanding is that
any existing application
will be integrated with
state portal as link, so
there will be link based
integration. Please
confirm
e-District forms should be
accessed through the state
portal and SSDG application.
Accenture
5 1
5. Departments & Services
Identified for development
ofe-forms under SSDG for
Maharashtra Annexure
1 Annexure 2 27, 73, 75
40 e-forms by C-DAC as listed in
Annexure 1 and 25 e-forms
proposed under e-District as listed
in Annexure -2 have to be
integrated (after customization
whererequired) into the State
Portal,.
Our understanding IA
need to develop 57
services listed on page#
26 and need to provide
quotes for same only, in
financial table mentioned
on page# 51 of Volume 2
(table 6). Apart from this,
any other service/e-form
implementation will be
treated through change
request and there will be
separate cost for that.
Please confirm.
Implementing Agency (IA) to
leverage (i.e. make use of) the
forms developed by CDAC and
e-District
6 1 6. State Portal 31
Should have an interface to
connect with SMS / SMTP
gateway.
Our understanding is that
IA need to integrate with
SMS gateway provided by
state. Please confirm.
SMS gateway would be
provided by the State
government
7 1
7. Scope of Work &
Functional Requirement
Specifications 36
It is envisaged that mobile devices
would be an additional channel for
demanding and availing
government services. The Mobile
Services Delivery Platform(MSDP)
for providing services is expected
to become a preferred way in
duecourse of time.
Our understanding is that
IA need to provide
solution capability of
application which can be
integrated with Mobile
Services Delivery
Platform (MSDP) in
future. This will be treated
through change request, if
comes.Please confirm.
MSDP will be provided by the
GoM. The IA should make a
provision for its integrationwith
the state portal and SSDG.
8 1
7. Scope of Work &
Functional Requirement
Specifications 40
xxxviii. Integration of the Portal
with NSDL and GRASiii.
Integration of SSDG with
MahaOnline, e-district and District
SETU
Our understanding is that
GRAS, MahaOnline and
other applications will be
integrated with state
portal as link based
integration. Please
confirm.If understanding
is not correct, please
provide details for
integration along with
underlying technology of
application (GRAS etc.)
Provision should be there for
integration with NSDL, GRAS
etc. Government Receipt
Accounting System (GRAS)
9 1 7.6. Training 43 General question
Please confirm on training
delivery locations (state
HQ or district HQ) where
IA needs to deliver the
training to users
Batch training to be provided at
district HQs
10 1 18.2 Deployment SLR 65
Training -including Training
Master Trainersand end user
Training– completion
andsatisfaction of the training
sessions todepartment
officialsAPSCS&T would call for
feedback reports from
departments after each training
session. Penalty would be
imposed for delay in training/
insufficient training carried out by
the IA
Please elaborate how do
you plan to quantify the
effectiveness of training.
Feedback from the end user
based upon the matrix derived
by IA and Department
11 1 18.2 Deployment SLR 65
Application Development for e-
form, Integration with State Portal,
Unit Testing and User Acceptance
Test of e-Forms, SSDG and State
Portal Application ( including
metadata services, service and
Government office locator) and
compliance to all security
standards Project Sign-off and
Launch
Our understanding is that
all deployement SLR
milestone mentioned
should be associated with
value quoted for same
milestone instead of Total
Project value. Request
you to please update the
deployment SLR and
confirm
SLR as per GOI guidelines.
Assessment till Go Live to
exclude operations and support
12 1
11. Project Implementation
Schedule 55 Project Implementation Schedule
Does IA has the flexibility
to change milestone
dates provided it agrees
to meet the deadline of 24
weeks for complete
implementation without
incurring penalties as per
Deployment SLR? Please
clarify As per the RFP
13 2
ANNEXURE 9: Financial
Proposal Submission
Formats 52
Table 8: Format for Financial
Quote for Training and
Workshops-Cost per participant is
inclusive of Training Venue,
Training Kit , Trainer Cost etcThe
Total number of participants to be
trained would be approximately
6000 with a permissiblechange of
+ or - 5%The Number of
participants per batch may be 20
per batch.
Our understanding is that
IA need to provide only
trainer , training material
and trainer laptop to
conduct the training.
Basic Training
infrastructure, Training
Rooms, Sitting
arrangement, connectivity
and overhead projector
shall be provided by
Nodal Agency. Please
confirm.
Cost per participate shall
include all costs as mentionjed
in the RFP
14 1
ANNEXURE 6: Indicative
Bill of Materials 92, 93, 94
Minimum Hardware Specifications
– State Portal ComponentWeb
and Application Servers,
Database Servers, CMS, e-form ,
Directory Servers, EMS - 5 years
on Site Comprehensive Warranty
with 99.95 % uptime
Our understanding is that
IA needs to provide
warranty support till
contract period which is 3
years as of now. Please
confirm Go live plus 3 years
15 1 & 2
12. Payment Terms 5.2.
Payment Terms
Vol I - 58,
Vol II - 27
Implementation & training
payment terms
Please confirm on
Payment terms which
need to be used, as there
are different payment
terms mentioned on page
# 58 of Vol 1 and page #
27 of Vol 2.
Additional details mentioned in
Page 27 of Vol2
16 1
Section 4.7Warranty and
Maintenance (subclause1) 46
The Implementation Agency shall
provide a comprehensive warranty
fora period of 3 years,
commencing from the date when
the system goes“live” or when the
acceptance is completed as per
the AcceptanceCriteria
With respect to all third-
party products and
services purchased by
Accenture for Client in
connection with the
provision of the Services
hereunder, Accenture will
only pass through or
assign to Client the rights
Accenture obtains from
the manufacturers and/or
vendors of such products
and services (including
warranty and
indemnification rights), all
to the extent that such
rights are assignable
including third party
software or hardware
resold to the client
IA is responsible for the entire
life cycle of the project.
17 1
Section 4.7 Warranty and
Maintenance (subclause4) 47
If the Implementation Agency,
having been notified, fails to
remedy thedefect(s) within the
period specified in the contract,
department mayproceed to take
such reasonable and remedial
action as may be necessary,like
imposition of penalties as per
SLAs defined in this RFP at
theImplementation Agency‟s risk
and expense and without
prejudice to anyother rights which
department may have against the
ImplementationAgency
The bidder seeks to
propose that imposition of
penalties shall be the sole
and exclusive remedy for
any delay in services As per the Standard guidelines
18 1
Section 4.7 Warranty and
Maintenance (subclause 6 47
The Implementation Agency
hereby represents and warrants
that theSoftware as delivered
does not and will not infringe any
IntellectualProperty Rights held by
any third party and that it has all
necessary rights,or at its sole
expense shall have secured in
writing all transfers of rightsand
other consents necessary to make
the assignments, licenses and
othertransfers of Intellectual
Property Rights and the
warranties set forth in theContract,
and for department to own or
exercise all Intellectual
PropertyRights as provided in the
Contract. Without limitation, the
Vendor shallsecure all necessary
written agreements, consents and
transfers of rightsfrom its
employees and other persons or
entities whose services are used
Bidder will provide
intellectual property
warranty rights only for
copyright and trade
secrets infringement.2.
Bidder wants to retain the
ownership of the
materials developed by
the Bidder with
appropriate non-
exclusive, perpetual,
worldwide and non
transferable license to
MSeGS for using such
developed materials
without any additional
charge. This language
accordingly needs to be
changed Standard guidelines
19 1 Section 14 Approvals 59
The Implementation Agency shall
be responsible for obtaining
approvals for anyStatutory and
Regulatory requirements (if any)
from any of the authorities.Further,
the Implementation Agency shall
be responsible to get
requireddocumentation completed
for obtaining such approvals from
time to time. TheImplementation
Agency shall undertake to do all
such acts and deeds as requiredto
ensure that the approvals are
obtained only with prior approval
of department.The State Nodal
Agency shall extend all
reasonable assistance to the
Implementing Agency
The Bidder seeks to
propose that each party
shall be responsible for
obtaining the necessary
approvals which are
applicable for their
performance of services No Change
20 1
Section 1.13Earnest Money
Deposit and its amount
(EMD) 10
Bidders shall submit, along with
their Bids, EMD of Rupees 10
Lacs only in theform of a Demand
Draft only in favour of SETU
Maharashtra, payable at
Mumbai.EMD in any other form
shall not be entertained
Can EMD be provided in
Bank Guarantee format
also? Yes
21 2
Section 4.6Performance
and Bank Guarantee 24
The Implementation Agency shall
at his own expense, deposit with
department,within Fifteen (15)
working days of the date of notice
of award of the contract orprior to
signing of the contract, whichever
is earlier, an unconditional
andirrevocable Performance Bank
Guarantee (PBG) from a
Nationalized Bankacceptable to
department, payable on demand,
for the due performance
andfulfillment of the contract by
the bidder.
Can Performance Bank
Gurantee (PBG) be
deposited from Scheduled
bank also? Nationalised/Scheduled Banks
22 1 2.2.1 (point 4) 10
State Portal including Applications
& Electronic forms - Shall be
available anytime, anywhere: The
portal will be available 24hours a
day, 7 days a week, and
accessible from anywhere in
theworld via the internet. While
the technology shall be available
roundthe clock, functional support
might be available only during
thenormal working day.
Operations and
Maintenance support
hours – Our
understanding is that all
functional support ,
technology support,
infrastructure support and
helpdesk operations is
required during normal
working hours from 9 AM
to 5 PM Monday to Friday
only .Please confirm
The working hours are from 8
am to 8 pm
23 1 15 59 Post Acceptance Support
Operations and
maintenance - Our
understanding is that
SETU Maharashtra will
provide seating space,
desk , chair , electricity
connection, network
connectivity and required
access to the IA
personnel posted at
SDC/SWAN POC
premises . Please confirm
how many seats shall be
provided at the SDC and
SWAN POC premises
To be provided to the selected
IA at a place nearby to
SDC/SWAN
24 1 Annexure 7 44
Guidelines for Technical Proposal -
Point 9 Post Implementation Plan
Operations and
Maintenance - We
understand that the end
users using the portal
would be Service Seekers
(citizens) through the
CSC agents and
government employees.
Could you please suggest
the volumetric details for
the following a) Estimated
number of end usersb)
Estimated number of
concurrent users c)
Estimated growth of the
End users over 3 years d)
Number of hits to the
portal on an annual basis
IA to estimate the details and
propose accordingly
25 2 Annexure 7 44
Guidelines for Technical Proposal -
Point 9 Post Implementation Plan
Help Desk services – Our
understanding is that all
Helpdesk
communications (Written
and Oral) will be in
English only - Please
confirm
Communication should be in
English
26 1 7.3 iv 41
The Successful Bidder shall cover
comprehensive insurance of the
entireinfrastructure created by the
IA under this tender for the entire
duration ofthe contract period
The IA is required to
provide insurance for
infrastructure, including
servers & gap
infrastructure for 3 years.
Please confirm Correct
27 2 Annexure 7 44
Guidelines for Technical Proposal -
Point 9 Post Implementation Plan
Please confirm that the
helpdesk will be working
out of your premises.
Please advise if the
necessary infrastructure
like seating space, desks,
network and telephone
connections, computers,
electricity connection, and
required access to IA
personnel etc will be
provided by you, or does
the IA need to arrange for
the same. Please also
advise the location of the
help desk. If there is a
limit on number of seats
availability, then please
confirm how many seats
will be provided at client
location
To be provided to the selected
IA near to SDC/SWAN
28 2 Annexure 7 44
Guidelines for Technical Proposal -
Point 9 Post Implementation Plan
Help Desk services - Our
understanding is that
Government Employees
from the various
departments (for all
included services) and the
CSC operators accessing
this eforms/portal
application would be
contacting this IT
Helpdesk provided by IA
.Any additional increase in
department user count
and additional services
shall be addressed as
part of the change
request process at
additional cost . Please
confirm if this is correct No Change
29 2 Annexure 7 44
Guidelines for Technical Proposal -
Point 9 Post Implementation Plan
Our understanding is that
the citizens of
Maharashtra accessing
this portal outside of the
CSC location shall be not
be contacting the IT
Helpdesk provided by the
IA in this project and shall
be contacting a Citizen
call center which is
outside the scope of this
project and will be
provided by SETU
Maharashtra. Please
confirm if this is correct
All issues related to SSDG state
portal and eforms will be
handled by help desk provided
by IA
30 1 7.3 iii 40 Gap Infrastructure
The RFP does not provide
the locations of the Gap
Infrastructure roll out.
Please provide the same
for working out the
resource requirement for
supporting the same
IA sould carry out study for
assessment of Gap
infrastructure
31 1 6.4 33
Security of State Portal - The
State Portal Security will consist of
authentication, authorization,
portal accesscontrol, services
access control, secured pages,
single sign-on, security event
loggingand audit trailing etc. The
State Portal must meet GoI /
Ministry of IT / NICinfrastructure
and security standards
Security Services - Our
understanding is that the
required Firewall/s will be
provided by SETU
Maharashtra and the IA
will be guided by the
standard information
systems security policies
and guidelines - Please
confirm Yes. As per policy of SDC
32 1 9 50
Responsibility Matrix Summary -
Point 19 Helpdesk Maintenance
Helpdesk Management -
Please suggest if you
have any specific tool for
Helpdesk Management or
does the IA needs to
supply and implement an
incident management
tool.
No specific tool. IA to provision
for the same.
33 1 18.4 69 Operational SLR
Our understanding is that
SLRs governing Helpdesk
are applicable only within
the Service Window i.e 9
AM to 5 PM Monday to
Friday. Please confirm
8 am to 8 pm on GoM working
days
34 1 3.1.1 14
State Data Center - The civil work
for the SDC is ~ 90% completed.
The SDC expected to
beoperational by July 2011.
a. Please confirm if State
Data Center is fully
operational before the
start of the project, if not
please confirm where will
be eForm-Portal & SSDG
Servers will be installed
during the interim phase
till the SDC is ready. b.
Also confirm if IA need to
factor cost for migration
from temporary location to
State Data Center when it
becomes available.c.
What is the address of
SDC?
SDC to be operational by end of
August 2011
35 1 7.11 45
Back up Management Services -
The Implementation Agency shall
provide for backup management
services(conduct regular backups
and restoration (if required), of
critical data and systemsto
achieve the required service level
Please suggest if you
have any specific
requirements for
managing the
backupsOur
understanding is that IA
will leverage SDC backup
hardware and software for
taking backups. Please
confirm.
Tape drive is mentioned in the
RFP
36 1 2.2.5 13
Gap Infrastructure - The gap
infrastructure in the form of
Connectivity (except the
bandwidth from the telecom
service provider) and Computing
Infrastructure shall be provided by
the Implementing Agency at the
departmental locations across the
State so as to facilitate delivery of
services from respective State
departments office, in response to
the requests raised through filled
in Electronic Forms on the State
Portal.
Bandwidth connectivity for
all offices will be provided
by respective
departments, and the
same will be managed
and supported by the
respective departments
IA has to estimate based on
the services provided by the
concerned departments.
37 2 Annexure 7 44 Guidelines for Technical Proposal