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CA Confidential – Provided Under NDA

CA SPECTRUM 8.1Redefining Network Fault Management

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2 April 12, 2023 CA Confidential – Provided under NDA

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This presentation was based on current information and resource allocations as of April 21, 2007 and is subject to change or withdrawal by CA at any time without notice. Notwithstanding anything in this presentation to the contrary, this presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA’s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA will make such release available (i) for sale to new licensees of such product; and (ii) to existing licensees of such product on a when and if-available basis as part of CA maintenance and support, and in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis. In the event of a conflict between the terms of this paragraph and any other information contained in this presentation, the terms of this paragraph shall govern.


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We’re Listening…

> Our customers tell us network management remains critical for business performance

> New vendors, new technologies (along with higher expectations for managing existing technologies) bring new complexities and challenges

> SPECTRUM is clearly focused on identifying and resolving problems before business is affected. Organizations will:

Effectively manage a large number of heterogeneous network devices and technologies

Automate management of critical device configurations and simplify the task of dealing with frequent configuration changes

Create and manage sustainable service quality policies to exceed service level agreements

Simplify and consolidate network management tools


CA and SPECTRUM

> SPECTRUM is strategic to CA CA continues to invest in strengthening SPECTRUM’s

position as the leader in network fault management

> SPECTRUM Enhances CA’s Network and Voice Management (NVM) solution

Integrating with eHealth to unify fault, performance, and configuration Management

> SPECTRUM supports CA’s broader Enterprise IT Management (EITM) approach

Unifies and simplifies, with a vendor-neutral approach to managing all IT resources from a single view

Delivers a complete and fully integrated solution to reduce complexity, operational costs and risks


SPECTRUM 8.1Redefining Network Fault Management

> Highlights of SPECTRUM 8.1 include:

“Change aware” root cause analysis

Sustainable service quality policies

Continued expansion of supported networking technologies

Flexible and scalable packaging


“Change Aware” Root Cause Analysis

> Today’s networks = 1000’s business-critical devices

> Configuration tracking and accuracy is enormous task

> Recent article in Network World's Network/Systems Management Newsletter (05/16/07)

“… up to 80% of application performance problems and network downtime can be attributed to some configuration change or error”

> SPECTRUM 8.1 again raises the bar for RCA First application to tightly integrate device configuration

change monitoring into root cause analysis

Knowledge of configuration changes in analysis makes SPECTRUM uniquely “change aware”





Sustainable Service Quality Policies

> Fault management not just status of network devices Proactive service management - ensure appropriate

service quality across all classes of service

> SPECTRUM helps establish and apply management policies to network services

> Seamlessly manage Network services SLA’s associated with those services Customers using those services

> SPECTRUM 8.1 new service and SLA templates Facilitate efficient up-front configuration Ease burden of frequent adds, moves and changes Change to template globally applied to all services


SLA Templates

> SLA Templates simplifies ease of use and more rapid service definition

> Allows definition of common parameters of SLAs

> Speeds up SLA creation and reduces chance of error

> “Keep in Sync” option allows mass changes to SLAs


Business Hours for SLAs

> One or more business schedule is associated with a guarantee

> The associated service is monitored normally

> No down time is accumulated against the guarantee

> Define both business hour and 24x7 guarantees in a single SLA


CA Portal Integration

> Delivering SPECTRUM’s Service Dashboard information in HTML Tables of Service, Customers, SLAs

> Filter, sort, column select – preferences are saved

> Context-launch into OneClick Console and Dashboard

> Respects SPECTRUM user security; users can only see information for Services they have access to

> Runs in any browser



Continued Expansion of Supported Networking Technologies

> Fault management is no longer just about network devices Emerging network technologies and services Enormous influence on the business applications

> Continue to add support for new technologies and give customers greater insight into likely cause of network failures

> SPECTRUM 8.1 VLAN Visualization, VPN Management, Multicast

Topology View, VoIP response time test support, Available Nortel Preside MDM integration module, New DOCSIS interface modeling & OneClick views for Cable providers, Auto-discovery for SNMPv3, Overlapping IP support for managing multiple private IP networks, Etc…

OneClick Enhancements


New Topology Preferences


Setting and Locking Preferences for Groups


Schedule Network Discovery


Online Database Backup

IP Services


VLAN Spotlighting


eVPN & MPLS Management

> Service Providers converting from ATM & Frame Relay cores to MPLS

> Typically a very High Speed core

> Lower cost solution than traditional ATM and Frame Relay Hardware, People, Operations

> Flexibility

> Easier to Provision / Maintain

> Customer Cost Benefits


MPLS VPN Manager for the Enterprise

> Discovery Automation to resolve connections

Customer Edge to Provider Edge

Automation to Identify and Label Provider

> Visibility What is the health of my remote

offices

What is the health of my Provider

Out-of-Box alarm suppression – RCA

> Service Health What is the health of my IP Service

Availability and Response Time


Multicast Manager

> Multicast Topology Graphical Source Distribution Tree for easy fault

visualization

Real Time Performance & Condition Overlays to easy fault identification

> Improved Navigation Panel Identify Groups, Sources

> Determine default gateway automatically Automatically create SPECTRUM models to represent

default gateways and sources


IntegrationsIntroscope

eHealth

Service Desk

Site Minder

eHealth for Voice


Introscope Integration

> Provide the Network team with visibility to the health of critical applications

> Consolidate network, systems and applications knowledge to a central point for faster problem resolution and trouble shooting

> Integration Points Event & Alarm Sharing

– Introscope forwards alarms based on policy to SPECTRUM

– SPECTRUM represents Wily Introscope agents and monitored applications

Context Launch

– Launch from SPECTRUM in context to the Introscope for more detailed application insight and troubleshooting


Introscope Integration, Cont’d


eHealth Integration

> 3rd Generation of the eHealth-SPECTRUM Integration

> Released with eHealth 6.0 and SPECTRUM 8.1

> Highlights / Improvements Simplified Administration and Integration

SPECTRUM models mapped to eHealth elements

– Able to alarm proper interface models (if mapped)

– Able to properly launch reports (if mapped)


Simplified Integration Administration


Flexible and Scalable Packaging

> Three integrated & scalable suites:

Defined growth path as needs change

> SPECTRUM NFM – Premium Suite

Organizations more mature in their network management approach. Seeking to be more efficient through automation

> SPECTRUM NFM – Standard Suite

Organizations maturing towards more proactive and service-oriented management of their network

> SPECTRUM NFM - Foundation Suite

Effective network fault management in a non-distributed environment

ValueValue

ServiceService

ProactiveProactive

Matu

rity


Legend: ■ - Included □ - Optional N/A - Not Available

ValueValue

ServiceService

ProactiveProactive

Matu

rity


Delivering Tangible Benefits…

> Top Line: Competitive advantage to win new business (tighter SLAs etc)

Align IT with business objectives (match IT to business goals and processes, enable IT staff to be more proactive and responsive)

Improve customer service & loyalty (better defined services & guarantees, better understanding of impacted customers and services, competitive pricing)

More agile IT organization and infrastructure (Quickly bring new services to market get more out of the infrastructure)

Minimize Risk (Assure business continuity, comply with regulatory and governance requirements, embrace open standards)

> Bottom Line: Accelerate meantime to repair (Pinpoint root cause of problems)

Reduced administration costs (More automation, less manual intervention)

Reduced operating expenses (Automate repetitive tasks, Less time/cost troubleshooting, fewer trouble tickets)

Reduced capital expenditure (Improved asset management)

Reduced Maintenance costs (Automatic configuration tracking/changes)

CA Confidential – Provided Under NDA

CA SPECTRUM 8.1Redefining Network Fault Management

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