TUGAS AKHIR – TI 141501 REDUKSI WASTE DAN PERBAIKAN KUALITAS LAYANAN PRODUK INDIHOME DENGAN MENGGUNAKAN METODE LEAN SERVICE DAN SERVICE QUALITY (STUDI KASUS : PT TELKOM INDONESIA CABANG MALANG) JEFFY LIANTO VAN BEE NRP 2512 100 703 Dosen Pembimbing PUTU DANA KARNINGSIH, ST, M.Eng.Sc, Ph.D NIP : 197405081999032001 JURUSAN TEKNIK INDUSTRI Fakultas Teknologi Industri Institut Teknologi Sepuluh Nopember Surabaya 2016
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