Recipe for Success

• 1. Ido Hacohen VP of sales andMarketingBlat-Lapidot Recipe for Success

2. The Basic Elements of Success

• Define the Business need

• Executive Sponsorship

• Execute getting it done!

• Train

• Rollout

• Drive adoption

• Measure

3. Sponsorship

• Executive sponsor from the business side!

• Project Lead/Manager

• Salesforce.com Admin/Guru

• Get the users involved!!!

4. Execute

• What are the stages?

• • Define Success KPIs

• • Customize

• • Integrate

• • Develop

• • Add Force.com products

5. Train

• Train the Trainer

• Business users Training

• Admin Training

• Developer Training

6. Rollout

• Announcements

• Generate Excitement

• The Big Day - Rollout Party

7. Drive Adoption

• Position Salesforce.com as a Productivity Tool, Not a Chore

• Conduct contests

• On going trainings

• Key Salesforce.com leaders

• Internal Community

• Keep the users informed Newsletters, Webinars

• Spread the Success

8. Measure Your Success

• Reports & Dashboards

• Measure ROI Quantitative

• • Increase in Sales

• • Increase in customer satisfaction

9.