___ __________________________ Honeywell Technical Support Inside Step by Step Created 11/09/06 Re-registering a Canceled GSM Radio Step 1: Check the radio lights: - The lights on the radio will act like it is not receiving a signal. - The RSSI indicator will be off - Hold the Mode Switch, the GSM light will be off (the GPRS light may still be lit) Step 2: Using the 7720 Programmer: - Shift “E” will show the signal strength in -db but “REG” will show “D” for denied - Shift “S” will show “FLT” (fault) “g” or “G” Step 3: Check SIM Status Using AlarmNet Direct TAC Tools Go to: https://services.alarmnet.com/AlarmNetDirect Enter your user name and password.
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
___ __________________________ Honeywell Technical Support Inside Step by Step
Created 11/09/06
Re-registering a Canceled GSM Radio
Step 1: Check the radio lights:
- The lights on the radio will act like it is not receiving a signal. - The RSSI indicator will be off - Hold the Mode Switch, the GSM light will be off (the GPRS light may still be lit)
Step 2: Using the 7720 Programmer:
- Shift “E” will show the signal strength in -db but “REG” will show “D” for denied - Shift “S” will show “FLT” (fault) “g” or “G”
Step 3: Check SIM Status Using AlarmNet Direct TAC Tools Go to: https://services.alarmnet.com/AlarmNetDirect Enter your user name and password.
___ __________________________ Honeywell Technical Support Inside Step by Step
Created 11/09/06 Click “TAC Tools” (only available to Honeywell Employees)
___ __________________________ Honeywell Technical Support Inside Step by Step
Created 11/09/06 Click “GSM”
Click “SIM History and Reactivation”.
___ __________________________ Honeywell Technical Support Inside Step by Step
Created 11/09/06 Enter MAC or IMSI or SCID or MSISDN number then click “Get History”.
Activation Status should be “ACTV” (active).
___ __________________________ Honeywell Technical Support Inside Step by Step
Created 11/09/06 If you receive a Cingular error, be sure the number is correct. Radio must be returned to AlarmNet in Syosset for evaluation. A replacement radio will be shipped from Syosset.
Step 4: Reactivation If the activation status does not show “ACTV”, you can submit a request for reactivation. Click “Reactivate”.
___ __________________________ Honeywell Technical Support Inside Step by Step
Created 11/09/06 The Cingular reactivation can take between a few minutes to 4 hours. Confirm reactivation by periodically checking the SIM History then contact the customer. If the radio is version 7845GSM version 1.0.6 or lower, the tech must return to the site to power cycle the radio. If the radio is version 7845GSM version 1.0.7 or higher, the radio will power cycle every 24 hours while the SIM is deactivated. You will not be able to register the radio until after the power cycle has occurred.
___ __________________________ Honeywell Technical Support Inside Step by Step
Created 11/09/06 Step 5: Reprogramming and Re-registration Click “Return to AlarmNet Direct”
Click “Program New Device GSM/I”
___ __________________________ Honeywell Technical Support Inside Step by Step
Created 11/09/06 Re-register the radio with the AlarmNet Direct Programming website or with 7720P programmer.
Confirm re-registration with the AlarmNet Direct Status page.
___ __________________________ Honeywell Technical Support Inside Step by Step
Created 11/09/06 Confirm signals with ANI Trace.
The radio is now re-registered.
Related Documents
