RailMaster™ New Version 7.00.p26.04 / 01.10railmaster.galileo.de/InfoCenter/docs/Release Notes_Galileo_RailMaster... · Travelport RailMaster Version 7.00.p26.04 Page 3 With a right

RailMaster Version 700p2604 Page 1

RailMastertrade New Version 700p2604 01102014 English Version

Bahnbuchungen so einfach und effizient wie noch nie

Copyright

Copyright copy 2014 Travelport andor its subsidiaries All rights reserved

Travelport provides this document for information purposes only and does not promise that the information contained in this document is accurate

current or complete This document is subject to change without notice No part of this document may be reproduced stored in a retrieval system or

transmitted in any form or any means electronic or mechanical including photocopying and recording for any purpose other than the licenseersquos personal

use without the prior written permission of Travelport andor its subsidiaries

Travelport

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MISCELLANEOUS

On 01042014 a new RailMaster Version 700p2604 will be loaded This RailMaster Version includes changes enhancements and corrections

NEWS

Transaction Fees

From 04112014 Deutsche Bahn will be introducing transaction fees payable when payments are made using credit cards RailMaster will support this functionality accordingly We will inform you about the booking process and more details shortly

HIM - HAFAS Information Manager Since the RailMaster Release 700p2404 specific rail and connection information of Deutsche Bahn - if available (eg like re-routings or construction works) will be printed onto ldquoReiseverbindungenYour travel connectionrdquo This additional information on the ldquoReiseverbindungenYour travel connectionrdquo is marked with a warning triangle symbol With this RailMaster release the HIM Information is now also shown in the masks bdquoTime Tableldquo bdquoTicket Issuanceldquo and bdquoBooking File Overviewldquo with a red warning triangle symbol This gives you the possibility to provide your clients during the sales process and before travelling with all relevant information valid for the selected train or connection

Mask bdquoTime Tableldquo and bdquoTicket Issuanceldquo

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With a right mouse-click onto the line with the red warning triangle symbol a a menu opens Click on bdquoCurrent Informationldquo

A new mask is opened with the information valid for the selected train or connection

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Mask bdquoBooking File Overviewldquo You also have the possibility to access this information via the mask bdquoBooking File Overviewldquo A right mouse-click on the relevant Time Table (EVA) Segment opens a menu

With a click on ldquoCurrent Informationrdquo the information valid for the selected train or connection is displayed

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CORRECTIONS

Search Train Stations ndash Streckenfahrschein Since the last load of the RailMaster Version 700p2600 you probably had sometimes challenges finding the right train stations in the Bahnhofssuche bei Streckenfahrscheinen This situation has been improved Refund of a cancelled reservation with payment method Credit Card An error occurred if a refund of a cancelled reservation with payment method credit card was done This has been fixed

Cancellation of a free reservation with booking bracket (Buchungsklammer) The cancellation of a free reservation with booking bracket (Buchungsklammer) led to an error so that the booking file could not be edited or changed anymore This has been fixed Attention If a reservation with booking bracket is cancelled additionally the ticket needs to be refunded as well Below you will find an overview of the actual process work-flow

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RailMaster Version 700p2604 Page 6

In this booking file the reservation should be cancelled

Highlight the reservation segment and do the cancellation

Click on bdquoOKldquo

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Now the reservation shows the status bdquocancel-offenrdquo and following message appears

Click on bdquoOKldquo

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Additionally the ticket needs to be refunded as well

Click on bdquoOKldquo

The refunded ticket segment shows the status bdquocancelldquo

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Now the cancellation of the reservation segment needs to be confirmed via bdquoConfirm- PayRefundldquo

Click on bdquoOKldquo

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RailMaster Version 700p2604 Page 10

Now reservation and ticket are refunded

Afterwards you close the booking file If necessary you can now open a new booking file to book a new reservation and ticket

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REMINDER

Mobile Online-Ticket (MOT) = Handy Ticket Deutsche Bahn has introduced a Mobile Online-Ticket (MOT) = Handy Ticket on 15062014 Since that date RailMaster supports this new functionality The Mobile Online-Ticket is based on the concept of the Online-Ticket (OLT) which was already introduced in 2009 and is available in RailMaster since then The rules and conditions of the Online-Ticket you will find at the end of this document (extracted from the RailGuide for DB agencies) Please read these carefully so that you are aware of the rules and conditions An Online-Ticket is delivered via email to the traveler The traveler then prints out the Online-Ticket A Mobile Online-Ticket is also delivered via email to the traveler The traveler can display the ticket via his Smartphone The new functionality Mobile Online-Ticket (Handy Ticket) allows travelers to receive the ticket via email and then to open the Mobile Online-Ticket - which is provided as a picture in PNG format - via a Smartphone The Mobile Online-Ticket is accepted as a valid ticket in Deutsche Bahn trains in Germany

In principle all offers from Deutsche Bahn which can be sold as an Online-Ticket can also be issued as a Mobile Online-Ticket For clarification Online-Tickets can be issued for following offers for domestic travel in Germany (no international tickets outside of Germany)

Standard fare

Saver fare (Sparpreis)

GKR (corporate-client) tickets

Supplement for ICE Sprinter (only valid in conjuntion with a ticket)

Seat reservation

Quer-durchs-Land and Country Tickets (Laumlndertickets) - not Bavaria

Certain promotional offers Following offers from Deutsche Bahn are currently not eligible and cannot be issued as a Mobile Online-Ticket (MOT) = Handy Ticket

Weekend Ticket (Schoumlnes-Wochenende-Ticket)

Baltic Sea Ticket (Ostseeticket)

Country Ticket Bayern (Laumlnderticket Bayern)

Summer-Special

IC Bus Special

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RailMaster Version 700p2604 Page 12

How to issue a Mobile Online-Ticket When you start creating the Booking File select the Delivery Method ldquoOnline-Ticketrdquo

Open the mask ldquoTicket Issuancerdquo make your entries and click on the bdquowith Time Tableldquo button

Now the different connections and fares for the requested itinery are shown You can see on the right bottom in the mask a coloumn called bdquoMOTldquo This stands for Mobile Online-Ticket and indicates if this fareticket is eligible to be ticketed as a Mobile Online-Ticket

= can be issued as a Mobile Online-Ticket

= cannot be issued as a Mobile Online-Ticket

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After the decision is made which fare should be sold click on it and the segment is highlighted in blue

Then do a double click on the highlighted segment A new mask ldquoAdditional Info Combi-Bookingldquo is opened

Now click on one of the following buttons bdquowithout Reservationldquo If the traveler does not want a seat reservation click on the button bdquowithout Reservationldquo Automatically you will be returned back to the mask bdquoTicket Issuanceldquo bdquowith Reservationldquo If the traveler wants a seat reservation you need to put into the relevant fields the applicable parameters Then click on the button bdquowith Reservationldquo Now a reservation for all sections of the whole journey is done and you will be automatically returned back to the mask bdquoTicket Issuanceldquo In the mask bdquoTicket Issuanceldquo click on the button bdquoCloseldquo and you will return to the mask bdquoBooking File Overviewldquo

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Now you can do the payment Highlight the segments which need to be paid With a right mouse click a menu is opened and you select the action Confirm PayRefund

After the payment has been made been higlight the segments again With a right mouse click a menu is opened and you select the action ldquoOnline-TicketMobile Online-Ticket

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Following mask appears bdquo Customer Details Online-TicketMobile Online-Ticket

Here you need to fill-out the relevant fields

If you want to issue a Mobile Online-Ticket you need to select Now you click on the button bdquoOKldquo A Mobile Online-Ticket as a PNG file is created as well as an Online-Ticket as a PDF file Both tickets are sent to the email address stored in this mask

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The recipient receives per email the Mobile Online-Ticket with the following description (Online-Ticket_NVS Order Number_Galileo Booking File Number_ Date_Name of the traveler png)

After receiving the Mobile-Online Ticket via email the traveler can open it by clicking onto the PNG File via his Smartphone (see example)

IMPORTANT For each Mobile Online-Ticket which is issued automatically an Online-Ticket is sent which can be printed out This is a service in the case the traveler needs a printed ticket eg for his expense report

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RailGuide for DB agencies (Source httpwwwdbportaldbderailguideen)

Online ticket (OLT)

ldquoOnline ticket rdquo delivery t Target Group Children Dogs Required customer details Payment

types Seat reservations Combi booking Close of sales Validity Printing the OLT Identification (ID pass) of the passenger on board the train Misuse Refund Refund approval Partial refunds Exchange Transferchanges to the route Settlement Appendix

ldquoOnline ticket rdquo delivery typemethod

The ldquoonline ticket rdquo (OLT) deliverycollection type provides the option of sending the customer the tickets booked as a PDF file in an e-mail which the customer can then print from his PC

Such bookings can be processed only by DB agencies using the necessary booking software (eg system partner with online ticket-delivery type)

The OLT delivery type is technically blocked to training agencies This is because the use of test credit cards in training agencies could result in misuse

Please contact your system partner (CRS) in the case of detailed questions regarding scheduling and input assistance

DB tickets booked using the OLT delivery type are referred to as OLT in the text below

Principle The OLT collectiondelivery type does not include any special online offers or discounts The published fares for the sale of passenger travel apply to OLTs booked via DB agencies (the difference in fare between online booking via wwwbahnde and manned sales points is maintained) Payment is made in accordance with the current commission model (product-based)

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Target Group

OLTs to be printed from a PC are available to passengers with a

Final BahnCard 25Jugend BahnCard 25 BahnCard 50

bahnbonus Card

BonusCard Business

Debit card or

Credit card

For the following products within Germany

Standard fare

Sparpreis

GKR (corporate-client) tickets

Supplement for ICE Sprinter

Seat reservations

Certain promotional offers (eg Sparpreis (SaverFare) )

The OLT delivery type is available to private customers only for a distance of 51 km or more and for single journeys An online ticket may be issued to business customers for a distance of less than 51 km and for a single journey by entering the GKR number

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Children

The OLT delivery type cannot be used for children travelling alone

Dogs

The OLT delivery type cannot be used for dogs

Required customer details

As a minimum the details below must be entered for the customer or be available from the customers profile when ordering

Name

Address

Telephone number

E-mail address and

Payment type

Payment types

Bookings with the OLT delivery type may be paid for by credit card or corporate travel pass only

The following credit cards are accepted

AirPlus Company Card

American Express

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Diners Club

JCB

EurocardMastercard

Visa

Visa Company Card (Santander)

Cash debit cards vouchers or payment by invoice are not accepted

Seat reservations

We always recommend that seat reservations are booked at the same time as the tickets (combi booking)

Passengers with a yearly pass and other season tickets may also book seat reservations without a ticket (known as an autonomous seat reservation) (seat reservation and ICE Sprinter supplement) In such cases no barcode is printed on the OLT

Combi booking

A combi booking includes a ticket booking plus seat reservations for all trains on a selected route where seats can be reserved

With a combi booking the ticket and associates reservation must appear together in one PDF document

Close of sales

The OLT delivery type is available until at the latest 10 minutes prior to travel

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RailMaster Version 700p2604 Page 21

Validity

OLTs as personal tickets are

Not transferable and

Valid only in conjunction with the ID pass provided at the time of booking

The passenger and the ID pass holder must be the same person

If several passengers are travelling together on one ticket only one of the passengers needs to be the personal ID pass holder

Valid only if printed on paper (format DIN A4)

The period of validity of OLT tickets corresponds to the terms and conditions of the ticket booked (see corresponding chapter in RailGuide)

Printing the OLT

Once ticketsreservations have been booked successfully as an OLT

Send PDF documents to the customer by e-mail (see your system partners input assistance)

PDF files can also be printed and issued at the DB agency (send the e-mail to your own e-mail address)

Print on paper in DIN A 4 format

Acrobat Reader will be required (can be downloaded free of charge at wwwbahndeOnline-Ticket for example)

The paper printout shows the ticket with any seat reservations the route selected and the payment details

The OLT printout is valid as a receipt and invoice as defined under tax legislation

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Identification (ID pass) of the passenger on board the train

All passengers with OLT tickets must be able to provide proof of identity on board the train by means of an ID pass For this reason one of the following ID passes must be entered at the time of booking

Final BahnCard 25Jugend BahnCard 25 BahnCard 50

bahnbonus Card

BonusCard Business

Credit card or

Debit card (combination of bank identifier code and account number) Bank identifier code (8-digit) account number eg 1001002412345

A temporary BahnCard may not be used as proof of ID

Please note your system partners operating instructions when entering the ID pass The ID pass provided by the customer must be valid throughout the duration of the journey and be carried on board the train Passengers without a valid ID pass will be treated as passengers without a valid ticket

Please note that DB uses commercially available software (checknsave) as a validation check in the case of identification using a debit card Not all banks are connected to this process It may therefore occur that a debit card presented for OLT identification is rejected In this case please use a different ID pass or delivery type

If the customer is unable to present the ID pass he provided at the time of booking the train attendant will issue an additional fare-collection ticket as appropriate with code number 66 DB will then check that a valid OLT has been issued If this is the case the customer receives notification and the additional fare collection is discounted to EUR 700 Detailed information can be found in the additional fare collection chapter

Please note The credit card used for payment does not need to correspond to the ID pass

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Misuse

During the OLT process various booking details are encrypted in a barcode which appears on the PDF document

During controls the ID pass and the barcode are read by a control device The control device saves a control data set which is later compared with the actual booking details

In the case of misuse (eg an OLT used several times without authorization use of cancelled OLT for travel etc) the passenger is treated in the same way as a passenger without a valid ticket

In this case the passenger is charged a higher fare in accordance with sect 12 of the Railway Traffic Regulation (EVO)

Criminal proceedings will also be brought in the case of misuse Control data sets are then processed in accordance with data protection terms and conditions

Note In the case of misuse Deutsche Bahn AG will make a charge to the credit card used to pay for the ticket In the case of misuse the customer will be excluded from using the OLT process If DB establishes misuse on the part of companies or their employees DB expressly reserves the right to exclude these companies or certain employees from using the OLT process

Refund

Principle Refunds via the ZuAb function are not permitted without a refund approval If an OLT is removed via this function without written approval a settlement order will be issued at the agencys cost

OLTs may be refunded up to one month after the last day of the tickets validity via your sales system (taking into account the terms of the specific ticket)

If the tariff permits refunds but it is not technically possible approval to grant a refund must be obtained from DB Use the online refund request to do this

Request can be registered online

The amount to be refunded is indicated in the lsquoReason for refund rsquo field (DB checks the amount before issuing the refund approval)

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If there is a disruption to services the online ticket with the train controller rsquos note must be submitted per e-mail together with the request

lsquoSend request by e-mail rsquo button

Generate an e-mail with a PDF attachment

Send the e-mail to DB contact person

Or print out the attachment and send it with the customers signature to the following address

DB Vertrieb GmbH

Online-Vertrieb

Postfach 10 02 47

76232 Karlsruhe Germany

Payment entries for a combi booking can only be cancelled together

Refund approval

On receipt of the refund request DB checks the OLT and the amount to be refunded

A refund approval is sent to the e-mail address provided in the approval request stating the amount to be refunded the receipt number and the authorization so that the refund can be processed via the ZuAb function If the online refund request was submitted by e-mail you will receive the refund approval via the ldquoAll responses rdquo function

Please process the refund as follows

ZuAb code

As per the ticket eg 703 for domestic 2nd class

Reference number

Receipt number in accordance with the refund approval

Note

OLT

Payment type

Credit card used originally to pay for the OLT (Exception If this credit card is no longer valid or has been

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RailMaster Version 700p2604 Page 25

blocked the refund must be credited to a different credit card)

Additional details

If the refund is made to a corporate travel pass the customers required additional details must be entered

The refund approval must be attached to the monthly ZuAb report The printout of the OLT (PDF document) does not need to be attached to the account

Partial refunds

Partial refunds via the sales system are not permitted

For partial refunds approval must be obtained from DB via a refund request indicating the amount to be refunded

Exchange

If the customer wishes to exchange the OLT prior to the first day of validity cancel the OLT booked originally and create a new booking according to the customers requirements

Transferchanges to the route

Not permitted

Settlement

OLTs which have been cancelled in full appear in the cancellations report with sample number 6355 Unlike other cancelled tickets the printed PDF document does not need to be attached to the invoice

Tickets issued as OLT are indicated in the DB statement with the printing code ldquoO rdquo and reservations with printing code ldquo3 rdquo