2 Copyright ©2010 Travelport Inc. All rights reserved. All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein.

2

Copyright

©2010 Travelport Inc. All rights reserved. All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein are the property of Travelport Inc. and/or its affiliates.

Notes About Examples

All screen examples and other inserts associated with system output are provided for illustration purposes only.

They are provided as illustrative examples of system functionality and are not meant to represent actual screen

responses, rates, etc.

Copyright

2011 Release

Speaker Jules Simon Ashcraft

Date September 2011

GlobalWare v5.20

4 GlobalWare 5.20, 2011 Release

GlobalWare Design Team

5

Enhancements that did not make it into the GlobalWare 5.20 Release


GlobalWare Background Themes- Safari Series


Safari Series Continued


Party Theme


GlobalWare Pop-ups

Synchronizing Car and Hotel Data with the DJD MIR

How to Drive DJD MIR

An agent can run the command, HBDJD, on the record and it will send a DJD MIR to GlobalWare.

If the car and hotel has changes, new bookings, or cancelations, they can be sent to an Apollo queue, then a robotic could run a HBDJD on those PNRs and it would automate the process.

How does GlobalWare Process the DJD MIR

Update, will update changes made to existing bookings. Add, will add new bookings. Cancel, will cancel bookings that no longer exist in the PNR and will cancel duplicates, leaving only the last interfaced booking in GlobalWare.

Manually added car and hotel bookings are not impacted by the DJD MIR.


Interface Setup

When selections in Update Car/Hotel Bookings are checked, then it will update, add, and cancel, car and hotel booking based on PNRs sent from the DJD MIR which is a non-faring MIR that was previously not processed by GlobalWare.

TUR Segment Formats for Air Segments

Applications

Amtrak, Southwest, non-participating carriers, corporate booking tools, or providers that charge debit memos for holding passive GDS content.

What had to be done to Facilitate this Enhancement

Multiple format changes were required to be able to store air records from TUR segment with multiple passenger names, incrementing ticket numbers, tax fields, etc.

13 GlobalWare 5.20 , 2011 Release

Formats Required to Enhance TUR Segments

• Multiple Passenger Option: /TKT and /TKT-ALL

• Airline format for air/car/hotel/rail: /V

• ARC Document Number with no document type: /TA-

If the PNR has multiple names, the air item (and segments) could be stored for 1 passenger or each passenger. Generally with air, each passenger has a separate ticket. With Amtrak, however, there is one ticket for a family in the first passenger’s name. The default will be to store an air item under the first Traveler in the PNR unless, /TKT or /TKT-ALL format is used.

This is a change to the existing /V format. If the travel type is A, R, C, or H and the provider code in the /V format is 3 characters or fewer and it is a valid provider, the Apollo interface will store those characters in the .Airline (A/L) field of the GlobalWare invoice, not only in the Provider field.

For example:

/Q-*FP1000/V554/PR Provider = 554, Airline = 554

/Q-*FP1000/VAMTRAK/PR Provider = AMTRAK, Airline is blank

This is a new variation for the existing /TA- format. If the /TA- document number is followed by an * and no document type, then the item will interface as an ARC item with no Doc Type.

Examples, where alc=airline code, and nnnnnnnnn= ticket number:

/TA-alc-nnnnnnnnnn* no document type stored

/TA-alc-nnnnnnnnnn Invoice.DocType = MCO


Required Formats Continued

• Taxes: /TXn-The formats for Tax1, Tax2, Tax3, and Tax4 are as follows, respectively:

/TX1-999.99

/TX2-999.99

/TX3-999.99

/TX4-999.99

Where 999.99 is the amount of the tax

If no decimal point is entered, the interface will assume no cents.

To enter a negative tax amount, include a minus sign. For example:

/TX1--15.00

Notes: These formats will be available for nonair bookings like, port tax for a cruise booking. However, for Tours and Cruises tax amounts, they will be added to the /Q amount, so it should not include taxes. Formats will not be valid for LeisureShopper.


TUR Segment Formats /G- and /GA-

• Primary Segment Data: /G-

• Additional Segment Data: /GA-

For example:

/G-UA-253-DEN-BOS-02JAN-347.86-O-1015A-0431P-B-BUA

If you would like to skip a field, enter just the dash delimiter and go on to the next field.

For example, if you do not want to enter depart/arrival times:

/G-2V-0224-NYP-NCR-02JAN-110.00-X---B-BUA

For example:

/GA-03JAN-I-B-Z9FBRJ-UA-123456-3546-3546-LH-LUFTHANSA

If you would like to skip a field, enter just the dash delimiter and go on to the next field.

For example, if you do not want to enter nautical miles:

/GA-03JAN-I-B-Z9FBRJ-UA-123456-3546--LH-LUFTHANSA

Note: The /GA- goes with the preceding /G-. So the order must be /G- /GA- /G- /GA- etc. The fifth position in the /G-, which is depart date and the first position in the /GA-, which is arrival date is required for the segment to store.


Sample TUR Segment PNR


Enter and Post Receipts on One Screen

This enhancement allows for deposits to be done on one screen and individual items maybe posted, verses having to wait until the end of the deposit to post all items together.

MIR Enhancement: Longer Name and # Units

GlobalWare version 5.20, it is able to store the Longer Name and Units, when “Release A” is set to “Y” in the MMOD table. This allows up to 55 characters in the passenger name and up to 99 booked units for Hotels and Tours. Increased Car units is setup, but pending an Apollo enhancement. For more information, see, PA 1171 (Version 02) Apollo™ and Galileo™ MIR Enhancements 2011 Release A:

http://travelport-english.custhelp.com/app/answers/detail/a_id/32521/kw/1171


Free-Form Comments for Invoices

When displaying an invoice, there is now a “Notes” button, which allows up to 255 characters of entry per line item. These notes are stored in a table and maybe accessed and edited (through Edit User) via third party reporting software.

Sales Analysis- Compare Previous year to current

In Sales Analysis there is a last year comparison check box, which allows for comparative analysis for sales for current year versus the previous year in one landscape report.

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Ticket Activity Report

Found under Reports, Agency Management Reports, a new report is available that allows query of tickets that are exchanged and refunded. Also, has the option to show fees and memos that are associated with them.


Override for Non-Air Travel Dates

Due to current limitations, when booking a trip greater than 364 days into the future, it would not store the correct travel dates and the dates would need to be edited in the back-office. This format sends over travel dates that are more than 364 days into the future. These formats can be used for Cars, Hotels, Tours, Cruises, etc. (not available for use with LeisureShopper or /G-, /GA- segment formats). This override must be used in standard override formats which are associated with the itinerary item. Thus each item in the PNR must include the override for the specified travel dates for that item to store in GlobalWare with those dates.

Apollo associated segments are CAR, HTL, CRU, TUR, etc., depending on the item that the segment is related too.

Format

The format for Travel Dates override is as follows:

/TD-ddmmmyy-ddmmmyy

where the 1st ddmmmyy is the depart date and the 2nd ddmmmyy is the return date. Both are required. mmm means the 3-letter month abbreviation (JAN, FEB, MAR, etc.).

Example:

/TD-02DEC12-28DEC12 depart date = 12/02/2012; return date = 12/28/2012


Allow Multiple Items with Same Vendor and Due Date

When putting in multiple expense payables in check queue for the same date, it would error, because the items were not unique. In this enhancement we made Ref1 available for input. Ref1 for the expense payable will still default to the date, but maybe be changed as needed for same vendor payables.


Drop-Down List to Select Items to Void

Previously, when voiding a few items on the invoice, there would be dialog boxes displayed with “Void this item?” that would require click through. The drop-drop list allows the user to choose the items that need to be voided in one dialog box.

Allow Other Criteria with Control Number

Previously, if a control number was input in GL Edit and Query, it would pull up the whole control number regardless of the other criteria. The enhancement allows the user to reduce the control number by select criteria. However, it builds onto the previous design, as it ignores the dates, when the control number is present.

Select Criteria:

Source, Status, Reference 1, Reference 2, Reference 3, Check #, Group ID, Comment Contains:, Acct, Branch, Pay ID #, Amount

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Batch to Browse

Batch to Browse is now available, which allows Batching Invoice Query invoice selection to the browse screen. This allows to stored criteria to be saved for edits.

A “Batch to Browse” button is available on the browse screen of invoice query. There cannot be duplicate names for the batch. Reports, Batch Reporting, Batch Printing is how to access the saved batch and to run the batch to output to browse screen of invoice query. Batch Maintenance is how it is edited.


Select a Different Printer Location

This enhancement allows the option to select a printer for reports other than the default printer. It is available in all places where report preview, print, file, and email options are offered.


Other Enhancements

• Store Hotel Rate Type

Stored in Comment Line 118

• Payment on Account 1P /CRE, negative amount

Worldspan Interface Enhancement


GlobalWare Fixes included on v5.20 Release

• 9957155- Interface bombs if MIR has A04 and A08• 9989314- “C” exchange, and Refund due Exchange with Residual

on Auto MCO (Worldspan)• 8680567- Exchange Residual on MCO with add-collect penalty

(Apollo)• 9890567- IAR Reconciliation – date of issue• 1049314 - Store Worldspan Auto MCO • 1031879- Increase field length on invoice print• 9820675 - IAR import, process Create Memos as DAR• 1009585- Corporate Item Review, longer name in edit and view• 9971676- Do not allow Unvoid in a closed ARC period• 1076625- Group ID needs to allow 10 character input in GL Edit and

Query

Questions?

2 Copyright ©2010 Travelport Inc. All rights reserved. All Travelport logos and marks as well as all other Travelport proprietary materials depicted herein.

Documents

release slide

date slide

screen slide

globalware v5

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id32521kw1171 slide

txn slide