This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Monthly month-end close of books stats validation – database statistics preparation on production clone
Table Re-organization – routine and ad-hoc Periodic index rebuild Daily performance call Daily/weekly/monthly/yearly purge/archive
schedules – vigilance in adhering to them Extensive performance monitoring on all levels
of the system
Partnering with Oracle Advanced Customer Service
Oracle Solution Service Center (SSC)
SSC: Project Spotlight: Patch Recommendations
23
Project Activities Description
o Identification of available latest required patches for AT&T environment
An initiative to incorporate E-Business Suite recommended patches, such as, Rollup (RUP) in AT&T’s release schedules for 2010o Participation in meetings to review
recommendations
Value Addition SSC and AT&T worked together to create a new process to efficiently identify required
patches with the goal to minimize the impact of rolling them out in our production environment and to current/future projects: Quarterly document for AT&T environments with the latest recommended patches. Participation on AT&T IT meetings to clarify recommendations and questions Provide detailed patch analysis on a ad-hoc basis
Successful roll out of AP.O patchset along with other Financials patches in February 2010: stabilized production environment and brought environment to the latest code base.
Successful completion of the ASCP Rup 37, Collections Rollup (RUP) 32 and Application Technology Group (ATG) RUP-7 for the April 2010 production rollout.
SSC: Project Spotlight: Performance Improvement
Project Activities Description
o Understand AT&T batch window requirements and transaction volumes
An initiative to address various performance issues related to Month-End-Close processes and other batch processes after Oracle 10g database upgrade.
o Identification and root cause analysis of problem areas
o Implementation of resolutions
Value Addition Active participation on Conference bridge calls and OWC sessions. Engage Oracle development groups (Financials and Apps Performance) to provide SQL
tuning improvements. Improve month end close activities like AR close, depreciation and asset retirement,
optimizer, Invoice Validation processes. Maximize performance during month end, preventing delay; AT&T was able to successfully
meet the SLAs for the Month End Close Processes month after month. Provide recommendations for major upgrades (DB, Applications and Tools)
SSC: Critical SR Spotlight: Other Key areas of focusProject Activities Description
o Workflow background process
WF_DEFERRED queue growing exponentially; AT&T engages SSC to evaluate and address the issue.upgrade.
o RAC – CRS Configuration
Collect diagnostic and configuration dataTroubleshoot frequent RAC node reboot/performance issue post upgradeDiscover unforeseen problemsValidate AT&T configuration with RAC Best Practices
o Device Life Cycle Database UpgradeProvided upgrade expertise and support (pre and post deployment for 11g R2 upgrade.
Value Addition Active participation on conference bridge calls and OWC sessions Review current setups and schedules of workflow Background Process Engage on Severity-1 SR and work collaboratively with Oracle development to provide workaround (eg.
skip script) Work with at&t and Oracle development organization to provide scripts to clear workflow DEFERRED
queue Monitor the implementation of recommended suggestions Engage Oracle Development and RAC COE team Engage on Architectural design discussions Stand-by support for DB/RAC upgrade deployment activities Ensure successful implementation of RAC upgrade Rollout
SSC: AT&T Targeted Services: Operations The Services Yield to the Customer targeted for the next 6-month planning period is comprised of key Support activities, aligned with key customer objectives/activities towards achievement of AT&T’s Account Goals
Supply Chain Transformation (Streamline Operations for newly deployed modules)
Work with ACS sales to determine appropriate support for upcoming SC rollout. Determine/secure funding for new modules (Demantra and Transportation Management Suite)
Develop, Enhance and Secure development sponsors Participate in scheduled project “Deep Dive” calls with PMO and project team Site visit to Memphis to understand warehouse and logistic operations – understand
business functions. Supply Chain Business – develop key relationships with Retail and Network business users
11i Financials and Supply Chain Production Supportability (System) Next generation iPhone launch and 2010 Holiday Retail Season readiness “Top Ten” Prioritization
SSC: AT&T Targeted Services: Transportation Manager OneATT- New Horizon to transform Network and Asset Management: Logistics TMS
Key Secondary Activities Participate in scheduled project “Deep Dive” calls with PMO and project
team Work with PMO/SSC to determine appropriate support model for New Horizon’s Work closely with OCS /PMO on project milestones – develop relationships Continue to maintain Dev OTM Network Supply Chain Business – develop key relationships Site visit to Warehouses SSC walk-thru’s
Key Deliverables Enhance Supply Chain SSC presence and understand usage
and architecture for OTM Site visit to understand implementation, document in
configuration guide. Performance testing as requested. Amend SSC contract to include OTM products
SSC: Oracle E-Business Suite Release 12/Database 11g R2 Upgrade Upgrade existing Oracle 11i.10 SCM and Planning environments to E-
Business Suite R12. This will enhances supportability for our complex environment and provide additional needed functionalities
Three stage upgrade (2 – 3 year journey) Supply Chain planning to release 12 RDBMS for 10g to 11G Supply chain platform to release 12
Objective: System Availability, Supportability, and Software Currency
Key Secondary Activities SSC “Top Ten” Prioritization: Service Request review meetings with Supply Chain,
Financials, and DBA support teams Patching/Release Management strategy for Release 12 interoperability; Leverage Tools and Templates Daily SSC Performance Calls
Service Highlights Focused Engineering Team of Oracle Subject Matter Experts Fast track solutions based on intimate Knowledge of customer
Environment and business needs Proactive Software Advice and Knowledge Transfers Performance and Patch Assessments Single point of contact for all technical issues - Technical Lead Single point of contact for all escalations – SDM 24/7 coverage
Solution Support Center
Value Mitigate Upgrade Risks substantially All project milestones are met Ensured optimal usage of Oracle features and functionality Reduced overall Maintenance/upgrade/ training costs
Focused Engineering Team Single Point Accountability –