Putting Employee-Owned iPhones and iPads to Work

© 2011 Fiberlink CommunicationsMORE Webinar Series© 2011 Fiberlink Communications

Putting Employee-Owned iPhones and iPads to Work

By Brian Christini and Joe Pappano

© 2011 Fiberlink CommunicationsMORE Webinar Series 2

What will I learn today?

> Where are we today? What are other organizations doing? Who is paying for it?

> What is driving the BYOD trend? Do we really need to do this? What will it mean to IT?

> How do I plan and implement a responsible BYOD program? Assess Define and Segment Implement

© 2011 Fiberlink CommunicationsMORE Webinar Series

WHERE ARE WE TODAY?

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Over half of all companies support EOD’s today

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16%

14%

18%

11%

26%

10%

4%

16%

16%

20%

12%

25%

7%

4%

14%

12%

14%

10%

28%

15%

4%

IT supports all personal devices

IT supports certain types/models of personal …

IT provides limited support to all personal devices

IT provides limited support to certain types of personal dev

IT does not provide any support for personal devices

Our firm’s mobile policy prohibits use of personal …

We don't have an official policy

All respondents (N=1,009)

North America (N=627)

Europe (N=382)

Source: Forrester Research - Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2011

“What is your firm’s official IT policy for supporting personally owned mobile phones and smartphones (does NOT include laptops)?”


Who is paying for this?

5

50%

35%

15%

Who pays for mobile data services?

Company pays

Employee pays

Shared

Source: Forrester Research - Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2011


Do we REALLY need to do this?

> Are you feeling the pressure yet? Only 41% of people in the US carry a smartphone

today!• Half use it only for business and half use it only for

personal use

> Employees increasingly have access to better technology in their personal life than their professional life!

> Work (and the worker) is increasingly mobile, distributed and collaborative

> Younger employees (and future employees) are already tech-savvy, mobile, and cloud-based They are living it now and will expect it

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July 21, 2011- Enabling iPhones and iPads in the Enterprise

27%

46%

27%

What is driving the adoption of iOS devices at your organization?

iPhone is an available choice as a cor-porate-owned smartphone

Enable use of employee-owned iPhones and iPads

Deploying corporate-owned iPads to replace/augment laptops

Deploying custom LOB applications for iPhones and iPads

332 Attendees


July 7, 2011 - Mobile Device Management in a Post-BlackBerry World

55%

23%

8%

14%

What is the primary reason that your company is migrating away from BlackBerry?

Enable employee choice of mobile device

Application support

Reduce costs

Other


The Platform War Is Over

> There will be multiple mobile platforms iOS Android BlackBerry Windows

> Mobility will be won by companies that are great at three things . . . What are Apple, Google, and Amazon great at?

• Software• Cloud• Ecosystem

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What will this mean to IT?

> Pressure to support employee-owned devices will only grow with adoption

> The mobility winners will be those that most quickly master Software Cloud Ecosystem

> IT will need to support at least 3 separate mobile platforms

> It will need to adopt MDM technology

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July 21, 2011 - Enabling iPhones and iPads in the Enterprise

3%

43%

6%

49%

How does your company currently manage iOS devices?

iPhone Configuration Utility

ActiveSync through Exchange or Notes

Third-party MDM solution

We don't currently manage iOS devices

332 Attendees


BYOD – Are you ready?

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> Market forces are driving changes in how Technology is adopted and used Consumerization Mobile platforms are expanding and changing Apps are moving to the cloud

> Because of these factors companies need to Assess their environment

• Segment user groups where needed Create and set corporate policies around BYOD Leverage MDM tools

• Distribute and enforce policies• Mobilize their workforce


Device Lifecycle Management

Device Enrollment

OTA Configuration Management

Continuous Monitoring and Security

Help Desk Support

Mobility Intelligence

Application and Doc Management

Wireless Expense Management


Device Enrollment

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> First, know who is already “enrolled” Should they be?

> Get the supported OSs to the next level Enrolled in MDM for advanced control Quick and easy regardless of platform

> Ensure Users accept policy/terms to enroll What happens if the device is lost? What happens if the employee leaves?

> Ensure that at least default policies are set up as part of the enrollment process


OTA Configuration Management

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> Security policies Passcode Encryption

> Device restrictions Camera YouTube etc.

> Configuration profiles Wi-Fi, VPN, Email Certificates

> Configurable by group, OS, device or user


Continuous Monitoring and Security

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> Monitor and audit on device policies Passcode Encryption status

> Devices/user status Lost, Stolen - Wipe Leaves/terminated – Selective Wipe Jailbroken or Rooted – Block Access

> Application status Dropbox is installed Enterprise app is not installed

> Automate known scenarios iOS 3G devices should not be allowed to

connect to my email environment


Application and Doc Management

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> Mobilize your employees Enable tools to be productive

> Application management Enterprise Apps iOS AppStore/Market Place apps Authenticating/Authorizing Users

> Document management Docs, Videos, PPTs and more

> Application compliance – have flexibility Whitelist Blacklist Required


Help Desk Support

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> Draw the line up front with your policies Determine support by platform, device,

segment Best effort, support forums… Allow your Help Desk tools to perform simple

actions on the devices remotely

> Enable self service support It’s 2am and I forgot my passcode

> Support organizations will need to spend time understanding consumer technologies

> Managed service I want someone else to manage these

headaches


Wireless Expense Management

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> Help end users help themselves Provide an easy way for them to track and be

alerted to their current data usage

> Usage policies based on different segments

> Help them understand the benefits of using Wi-Fi where available

> Reporting and trending> And, of course, proactively manage any

corporate provisioned devices as well


Mobility Intelligence

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> Make informed decisions with data How many Employee vs. Corporate How many iOS vs. Android vs. BB vs. Win7 How man tablets vs. smartphones How much data is being used What apps are being used

> Monitor device and data for compliance reasons Audit history Policy compliance Proactive management


Recommendations for BYOD

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> Know your environment Define your user segments

> Create policies and procedures that work for you But with the consumer technology in mind

> Automate monitoring and enforcement where possible But have the tools in place to take action as

needed

> Mobilize your workforce Give users the tools to be productive

> Use data to make informed decisions about your environment


Network World MDM Product Test

“Fiberlink’s MaaS360 is our Clear Choice Winner, based on its strong overall performance, particularly its ease of use. The application initially shocked us, as it was comparatively simple to deploy.”

Tom Henderson, Network World

MaaS360 is the Clear Choice Winner


Wrap-up

> Upcoming Webinars (http://maasters.maas360.com/webinars/)

Oct 6: iOS 5, iCloud, and the Enterprise Oct 13: Mobile Encrypted Messaging, a Perfect Complement to MDM

> Past Webinars (http://links.maas360.com/webinars/)

Enabling iPhones and iPads in the Enterprise Developing apps for iOS Devices

> Plus lots of How-To content at the MaaSters Center Mobile Device Management Best Practices

• http://links.maas360.com/mdm/ Solutions to Common BlackBerry Issues

• http://links.maas360.com/blackberry/ Over 300 articles and posts including training videos and free tools

• http://maasters.maas360.com/

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Questions or follow-up?Brian [email protected]

Putting Employee-Owned iPhones and iPads to Work

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