Outrageously Good Customer Service Awards The Ashe Chamber of Commerce's 6th Annual "Outra- geously Good Customer Service" Award Breakfast was held on October 22nd at the Boondock’s Brew House in West Jefferson, and SkyLine/SkyBest was the presenting sponsor. The awards program seeks nominations from cus- tomers who experience an extraordinary level of cus- tomer service at local busi- nesses. This year included individual and company awards, and we congratu- late all winners! Individual Awards: Deb Caine, Go Postal; Daniel En- gelbert, Document Imaging Solutions; Trina Martin, Style Depot; Cara Miller, Melissa Goodman, CPA; Kevin Roland, Ashe County Ford; Luis Scarlett, Scarlett Creek; Wanda Stevens, Ingles; Deb- bie Williams, Headquarters Hair Styling. Departmental/Divisional Awards: Register of Deeds Office, SkyLine/SkyBest Support Services Department. Business Award: Creative Printers DECEMBER 2014 121082 Published monthly for customers of SkyLine Membership Corporation and SkyBest Communications www.SkyLine.org www.SkyBest.com NEED TO CONTACT US? CUSTOMER SERVICE LOCAL 118 TOLL- FREE 1-800-759-2226 REPAIR SERVICE, 24/7 LOCAL 611 TOLL-FREE 1-877-475-9546 Additional Local Repair Service Numbers: ALLEGHANY 372-4444 ASHE 982-3111 AVERY 898-9250 WATAUGA 297- 4811 JOHNSON 739- 4500 INTERNET TECH SUPPORT, 24/7 TOLL-FREE 1-866-759-7591 WORTH NOTING: Thursday, Dec. 25 Thursday, Jan. 1 SkyLine Customer Service Centers Close for Christmas and New Year’s Day STAFF: Jimmy Blevins Chief Executive Officer Kim Shepherd Executive Director of Customer Operations Angie Poe Customer Service Manager Jamey Jenkins Retail Sales Manager Karen P. Powell Public Relations Administrator & Editor Annual Directory Collection Drive Dates Set Don’t throw away your old phone book! SkyLine is conducting its 23rd Annual Directory Collection Drive with area public schools from January 1 through March 31, 2015. With thousands of directories collected each year, SkyLine donates 25 cents to participating schools for each old directory they collect. Since we started this pro- gram, SkyLine has rewarded schools more than $100,000 in donations. The schools also receive credit for all old phone books received at any of our Customer Service Centers, which are collected throughout the year. A total of 17 area public schools participated in this year’s drive, including Westwood Elementary (pictured here). Thanks to all of our members and customers for giving their outdated directories toward this project which supports recycling and our local schools! 9 Online Shopping Tips With Christmas coming very soon, holiday shopping is in full gear. Online shopping provides great conven- ience, but it pays to do a little prep work before you click and spend. Here are nine online shopping tips from the Federal Trade Commission (FTC) to help you confidently mark those gift-buying items off your list. 1. Know who you're dealing with. Confirm the online seller's physical address and phone number before you buy. It comes in handy if you have questions or problems later. 2. Know what you're buying. • Read the seller's description of the product and even though it can be painful, the fine print. • Check out the terms and conditions. Can you return the item for a refund if you're not satisfied? Who pays the shipping costs? Is there a restocking fee? Print and save records of your online transactions, including all emails to and from the seller. • Buy gift cards from sources you know and trust. Avoid buying cards from any online auction sites because the cards could be fakes. 3. Be stingy with your personal information. • Don't give out your credit card or other financial information in exchange for an offer of the newest tech toy, a free gift card, a seasonal job or a holiday vacation rental. CONTINUED ON PAGE 2 Pictured are members of the Cre- ative Printers’ staff at the Outra- geously Good Customer Service Breakfast in October: (from left to right: Rob Donato, Steve Craven (with award), Trish Eller and Diana Craven (not pictured: Dee Brock). Creative Printers took top honors in the business award category. Our Support Services group was recognized in the departmental/ divisional category at the 2014 Ashe Chamber's Outrageously Good Customer Service Award program in October. Pictured, left to right: Sandy Liddle, Karen Stewart, Tina Criscoe, Support Services Supervisor Mel Buchanan, Customer Service Manager Angie Poe, Marcia Mincer, Hollie Brown, Holly Beard, Shelby Waddell, Rebecca Grogan, Melanie Edwards and Donya Graham. New Telephone Directories Coming This Month SkyLine and directory publisher YP Real Yellow Pages have joined efforts to publish a regional telephone direc- tory for 2014-15, which covers Alleghany, Ashe, Avery and Watauga counties. The U.S. Postal Service will begin delivery of the new directories in a few weeks and continue through the month of January. If you note any corrections to the new directory, please report them to your local SkyLine/ SkyBest Customer Service Center (1-800-759-2226). Be sure to take a few minutes to review other sections in the front of the directory including the Customer Guides, which give a clear overview of the many products and services offered by SkyLine and SkyBest.