Providing information for better business management Since 1979.

Providing information for better business management

Since 1979

Providing information for better business management

Since 1979

Hardware / Software RequirementsHardware / Software RequirementsHardware / Software RequirementsHardware / Software Requirements

Monthly Call VolumeMinimum Microcall

Requirements<100,000 calls per

month100,000 - 300,000 calls per month

300,000 - 3 million calls per month

> 3 million calls per month

Processor 2 GHz 2 GHz 2 GHz Dual 2 GHz

RAM 512 MB 1 GB 1 -2 GB 2 GB

Database Server MSDE * MSDE * SQL Server 7.0 or 200X SQL Server 7.0 or 200X

Disk Space 20 GB 40 GB 100 GB 200 GB (RAID 5 array)

Operating System Windows 2000 (any version), Windows XP Professional, Windows 2003 Server

Internet Software Microsoft Internet Information Services (IIS), Internet Explorer 5.5 or higher #

Microcall – PBX IntegrationMicrocall – PBX IntegrationMicrocall – PBX IntegrationMicrocall – PBX Integration

Microcall Microcall

Lantronix MSS100`

Serial / IP / OAI Connectivity

Collection methods include:•SMDR via serial

•SMDR via IP

•SMDR via file (IT7000, Mitel 3300)

•OAI (3rd party call control required for ACD-type reports )

Collection methods include:•SMDR via serial

•SMDR via IP

•SMDR via file (IT7000, Mitel 3300)

•OAI (3rd party call control required for ACD-type reports )

Multi-User AccessMulti-User Access

MicrocallMicrocall

AdministratorAdministrator

• Receives Weekly Microcall Departmental Reports via email• Browser Access to Microcall for Queries

Sales Mgr.Sales Mgr.

ServerServer

Automatic Archive

Console OperatorConsole Operator

Employee LookupsWorkstation

Workstation

Workstation

Workstation

• Schedules Reports for Auto Delivery• Receives email of Unused Extensions & Trunks• Receives Toll Fraud Alarms

Microcall Reports for Managing Brokers

Microcall Reports for Managing Brokers

FeaturesFeatures

AutoPilot – AutoPilot – Microcall’s Complete AutomationMicrocall’s Complete Automation

Instant Call Data collection Instant Call Data collection

Instant Reporting Instant Reporting

Automatic Costing of CallsAutomatic Costing of Calls Automatic Report Distribution Automatic Report Distribution (email / network – local printer / intranet, file)(email / network – local printer / intranet, file)

Automatic Archive of Old Data for Historical ReportingAutomatic Archive of Old Data for Historical Reporting

Instant Toll Fraud NotificationInstant Toll Fraud Notification

Automatic LDAP / Active Directory IntegrationAutomatic LDAP / Active Directory Integration

Automatic General Ledger FeedsAutomatic General Ledger Feeds

Automatic Deletion of Old Call Data Automatic Deletion of Old Call Data

Microcall Desktop

Microcall Company Directory

Microcall ReportsMicrocall Reports

Search for Dialed NumberSearch for Dialed Number

Search for Extension / EmployeeSearch for Extension / Employee

Employee Summary (ranked by duration)Employee Summary (ranked by duration)

Advertising EffectivenessAdvertising Effectiveness

Microcall Reports for Managing Brokers

Microcall Reports for Managing Brokers

Customer Summary ReportCustomer Summary Report

Call FrequencyCall Frequency

Trunk SummaryTrunk Summary

Internal Call Activity (Station-Station)Internal Call Activity (Station-Station)

* OAI with 3rd party call control required for this report* OAI with 3rd party call control required for this report

Track Calls from Answer to Completion

* OAI with 3rd party call control required for this report* OAI with 3rd party call control required for this report

* OAI with 3rd party call control required for this report* OAI with 3rd party call control required for this report

Transferred CallsTransferred Calls

Custom Report OptionsCustom Report Options

Custom Report Options - Distribution via EmailCustom Report Options - Distribution via Email

Toll Fraud Detection / Call AlertsToll Fraud Detection / Call Alerts

Create Create UnlimitedUnlimited Alarms Alarms

Instant NotificationInstant Notification

Notify via email, Internet, Beeper Notify via email, Internet, Beeper (pager), Screen, Printer, etc.(pager), Screen, Printer, etc.

Toll Fraud Detection / Call AlertsToll Fraud Detection / Call Alerts

Instant “Emergency 911” Notification via EmailInstant “Emergency 911” Notification via Email

All Features IncludedAll Features Included• Unlimited LAN / WAN Users

• Remote Network Administration

• Unlimited Custom Reports

• Online Telephone Directory

• Unlimited Toll Fraud Alarms

• Automatic Scheduling & Reporting

• Automatic Backup / Archive

• HTML Reports - Web Browser Viewing

• Email, Internet, Intranet Report Distribution

• ANI Compatibility (Caller ID)

• AT&T, MCI, SPRINT, User Defined Rates

• Tenant Billing with Customized Surcharges

• Runs in Windows XP, 2000, Server 2003

• Unlimited LAN / WAN Users

• Remote Network Administration

• Unlimited Custom Reports

• Online Telephone Directory

• Unlimited Toll Fraud Alarms

• Automatic Scheduling & Reporting

• Automatic Backup / Archive

• HTML Reports - Web Browser Viewing

• Email, Internet, Intranet Report Distribution

• ANI Compatibility (Caller ID)

• AT&T, MCI, SPRINT, User Defined Rates

• Tenant Billing with Customized Surcharges

• Runs in Windows XP, 2000, Server 2003

• Extensive Costing Features

• Import / Export Capabilities

• Traffic / Trunk Analysis

• Track VoIP (Voice Over IP)

• Batch Report Printing

• Daily, Weekly, Monthly Reports

• Password Protected Levels

• Single Point Entry for Adds/Moves/Changes

• Equipment Inventory / Bill back

• Tracks Account Codes / Authorization Codes

• Surcharges applied to Div / Dept / Extension

• Interfaces with any PBX, Key System, Centrex, PBX/VoIP Gtwy

• Extensive Costing Features

• Import / Export Capabilities

• Traffic / Trunk Analysis

• Track VoIP (Voice Over IP)

• Batch Report Printing

• Daily, Weekly, Monthly Reports

• Password Protected Levels

• Single Point Entry for Adds/Moves/Changes

• Equipment Inventory / Bill back

• Tracks Account Codes / Authorization Codes

• Surcharges applied to Div / Dept / Extension

• Interfaces with any PBX, Key System, Centrex, PBX/VoIP Gtwy

Micro-Tel is committed to providing Micro-Tel is committed to providing the highest level of technical support the highest level of technical support in the industry.in the industry.

To better serve you, Micro-Tel’s To better serve you, Micro-Tel’s Technical Support Department Technical Support Department documents the details from every documents the details from every support call received.support call received.

Technical SupportTechnical SupportTechnical SupportTechnical Support