Proposal 0323 (Stan)

1. Adviser: Dr. Meng-Jang Lin Presenter: Stan Chung Date: March 23, 2010

2. I. Introduction II. Literature Review III. Methodology 3. II. Statement of problem I. Research Background III. Research Purpose 4. Regular Internet user in Taiwan 5.

91% Taiwanese rely on the recommendations from other consumers.

76% Taiwanese thought web-based opinions are trusted.

(Nielsen, 2007)

Word-of-mouth has been approved by many researchers that it hashuge effecton consumers purchasing behavior.

(Buttle, 1998; East, Hammond, & Lomax, 2008; Godes & Mayzlin, 2004)

Word-of-Mouse

Word-of-Mouse Word-of-Mouth = Internet + 8.

Previous WOM researches focused on the study of products.

Few researches were discussing about the field of hotel accommodation, especially for hot spring hotel.

to explore therelationshipsbetween source credibility of word-of-mouse, trust and consumer purchase intention

1. How does source credibility affects consumer purchase behavior?

2. How does trust affect source credibility on purchase intention?

11. III.Consumer information seeking I. Word-of-mouse III. Trust II. Source Credibility 12.

Consumer information seeking behavior

Attempting to purchase Perceiving risk, anxious Minimizing the riskSeeking information (Srinivasan & Ratchford, 1991) 13.

Word-of-Mouse

Direct to multiple individuals No time & geographic restriction Anonymity Characteristics (Hennig-Thurau, Gwinner, Walsh & Gremler, 2004) 14.

The need for trust only arises in a risky situation.

(Mayer et al., 1995)

Anonymity Credibility? 15.

Definition of Source Credibility

A communicators positive characteristics that affect the receivers acceptance of a message.

(Ohanian, 1990)

Source credibility

Expertness Trustworthiness Attractiveness the extent to which a communicator is perceived to be a source of valid assertions refers to the honesty and believability of a communicator. includes a number of characteristics of a communicator might have (e.g. intellectual skills, personality properties, lifestyles) (Erdogan, 1999) 17.

Definition of Trust

Social psychologists define trust as an expectation about the behaviour of others in transactions.

(Lewicki & Bunker, 1995)

Trust Disposition

Is not situation specific, inclination to display faith in humanity and to adopt a trusting stance toward others

( McKnight et al., 1998 )

19. VI. Data Analysis I. Research Procedure II. Research Structure IV. Participant V. Instrument III. Research Hypotheses 20.

Research Procedure

Questionnaire design Data collection Questionnaire revision Data analysis Pilot study 21.

Research Structure

Source Credibility ExpertnessTrustworthinessAttractivenessPurchase Intention Trust 22.

Research Hypotheses

H1. Expertness would have positive effect on purchase intention.

H2. Trustworthiness would have positive effect on purchase intention.

H3. Attractiveness would have positive effect on purchase intention.

H4. Effect of source credibility on purchase intention would be different based on consumers trust.

Participants

Tourists in GuguanTime 15 minutes Quantity 30 (pre-test) 300 (formal study) Age 18-65 24. GuguanLocation Heping Township of Taichung County Altitude800 meters Found 1907 Average degreeCelsius 48degrees Celsius Hotels 13 25.

Instrument

1strongly disagree 5strongly agree Questionnaire(31 items) 5 points Likert scale Part 1 (13) Source Credibility (Ohanian, 1990; Swartz, 1984; Wu, 2009) Part 2 (4) Trust ( Gefen, 2000 ) Part 3 (8) Consumer purchase behavior (Swinyard, 1993) Part 4 Personal information 26.

Part 1. Source Credibility

Expertness Trustworthiness Attractiveness 27.

Part 2. Trust

Part 3. Consumer purchase behavior

Part 4. Personal information

30. SPSS 13.0 for windows Descriptive statistics analysis To know the distribution of participants personal information Pearson Correlation To examine the relationships between the variables (can not test cause and effect) Regression Analysis To examine the causal effect between variables