Project Quality Management Questions

8/10/2019 Project Quality Management Questions

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Quality audits

Histogram

Incorrect

Quality audits are part of the Perform Quality Assurance process.

8. QuestionThe purpose of a quality audit is:

Study organizational behavior

To identify project quality for customer

To identify inefficient and ineffective po licies

Prepare a report for the quality team

Incorrect

Purpose of quality audit is to identify inefficient and ineffective policies.

9. Question

An external auditor is auditing the quality of your projects management processes. Which of the following processes this activity relates to?

Validate Scope

Perform Quality Assurance

Control Quality

Control Procurements

Incorrect

This is an example of a quality audit by an external auditor. This is a tool and technique of the Perform Quality Assurance process. [PMBOK 5th edition,

Page 247]

10. Question

Which of the following is Demings formula for continuous improvement?

Plan-Act-Check-Do

Plan-Do-Check-Act

Check-Plan-Do-Act

Plan-Check-Do-Act

Incorrect

Demings model is Plan-Do-Check-Act. [PMBOK 5th edition, Page 229]

11. QuestionWho defines quality ?

Project Manager

Customer


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Engineering staff

Management

Incorrect

The customer defines quality according to the modern concept.

12. QuestionWhich of the following is part of the Perform Quality Assurance process?

Cost of Quality

Design of experiments

Benchmarking

Quality audits

Incorrect

Quality audits are part of the Perform Quality Assurance process.

13. Question

Quality Checklists are used ______

To keep quality inspectors busy

To prevent project audits

To ensu re that Quality Assurance steps were followed

All

Incorrect

Quality Checklists are used to Ensure that Quality Assurance steps were followed.

14. Question

What is a control chart?

A type of a RACI chart

A chart that shows the root cause of a problem

A type of a fishbone diagram

A chart that shows the stability of a process

Incorrect

A control chart shows the stability of a process over time. [PMBOK 5th edition, Page 238]

15. Question

The Quality Management Plan describes:

Need of quality

When to apply quality


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How quality policies will be implemented

Where in the project quality is important

Incorrect

Quality management plan Describes how the PM team will implement quality policies. Addresses quality control, quality assurance, and quality

improvement for the project.

16. Question

The Pareto chart helps:

Determine whether or not process is stable and within set limits.

Determine how various factors are linked to potential problems

Focus o n critical issues to improve quality

Focus on root cause analysis

Incorrect

Pareto chart: Focus on critical issues to improve quality Fishbone diagram/Ishikawa: Determines how various factors linked to potential problems or

effects, root cause Control chart: Determines whether or not process is stable and within set limits .

17. Question

What is a control chart?

A type of a RACI chart

A type of a fishbone diagram

A chart that shows the root cause of a problem

A chart that shows the stability of a process

Incorrect

A control chart shows the stability of a process over time. [PMBOK 5th edition, Page 238]

18. Question

Conformance to requirements and fitness for use are key concepts in quality management. Which of the following tools translates the customer

requirements into technical requirements?

Process mapping

Scope creep

Voice of the customer

Quality checklist

Incorrect

Voice of the customer is a non-proprietary approach to quality management and is used to elicit stated as well as unstated customer needs (quality and

requirements). This technique translates the customer requirements into technical requirements. [PMBOK 5th edition, Page 566]

19. Question

Which process group corresponds to the act component of the plan-do-check-act cycle?


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Monitoring and Controlling

Planning

Initiating

Executing

Incorrect

The act component of the plan-do-check-act cycle relates to the Monitoring and Controlling process group. The plan-do-check-act cycle was created by

Shewhart and modified by Deming to illustrate how different results from one cycle become an input to another cycle. [PMBOK 5th edition, Page 231

20. Question

According to the PMBOK, the definition of Project Quality Management process does not include:

Planning

Control

Con firmation

Assurance

Incorrect

According to the PMBOK, the definition of Project Quality Management does not include Confirmation.

21. Question

Deliverables are input of ___ process.

Control Quality

Identify risk


Plan Quality Management

Incorrect

Deliverables are input of Control Quality process. PMBOK page no 229.

22. Question

Which of the following processes will determine the correctness of deliverables?


Plan Quality Assurance

Control Quality


Incorrect

An important goal of quality control is to determine the correctness of deliverables. The results of the execution of quality control processes are validated

deliverables. These are then an input to the Validate Scope process for formalized acceptance. [PMBOK 5th edition, Page 248]

23. Question

Cindy has been working in a manufacturing project as a project manager. This project is designed to produce high quality semiconductors to use in


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computers. Since semiconductors are produced from silicon wafers, she contracted a company to provide silicon wafers to the project on an ongoing basis.

Due to unknown reasons from the contractor, low quality wafers have been transferred to the project compromising the electrical performance of

semiconductors. Overwhelmed by the complaints from the computer division, Cindy is obligated to correct the manufacturing defects to avoid future

liabilities. In this scenario, the costs incurred by Cindy is known as:

Internal failure costs or Cost of conformance

External failure costs or Cost of nonconformance

Prevention costs or Cost of conformance

Appraisal costs or Cost of nonconformance

Incorrect

In this scenario, Cindy is performing warranty work to correct manufacturing defects. These defects are identified by external customers and the costs are

known as ex ternal failure costs. These costs are also known as costs of nonconformance because the product did not meet the quality requirements. The

cost of nonconformance is a part of the cost of quality. Therefore, Cindy is incurring external failure costs or cost o f nonconformance. [PMBOK 5th edition,

Page 235]

24. Question

Project Quality Management includes:

Customer satisfaction

Prevention over inspection

A ll

Continuous improvement

Incorrect

Project Quality Management includes: Customer satisfaction, Prevention over inspection, Continuous improvement and Management responsibility.

25. Question

What is the purpose of Fishbone d iagram?

To illustrate how various factors might be linked to potential problems or effects

Are used to determine if the process are in control

Show trends in a process over time

Shows the pattern of relationship between two variables

Incorrect

To illustrate how various factors might be linked to potential problems or effects.

26. Question

Which of the following tools are used in the quality plan?

Process Analysis

Quality audits

Qu ality Checklists

Histogram

Incorrect


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Incorrect

Quality Control (QC) requires an inspection of the work results. QC: Monitoring results to determine if they comply with relevant quality standards and

identifying ways to eliminate problem causes.

31. Question

Conformance to specifications document is a description of:

Scope

Quality

Integration

None

Incorrect

Quality on a project means that you are conforming to a standard that is set before you start the project.

32. Question

Who is primarily responsible for creating design and test specifications?

Engineering

Quality Control

Management

Support

Incorrect

Engineering is primarily responsible for creating design and test specifications.

33. Question

Bench-marking is :

All

useful for measuring you r level of quality against a standard

useful for engineering quality only

useful for so ftware quality only

Incorrect

Benchmarking is useful for measuring your level of quality against a standard. Benchmarking: Comparing actual or planned project practices to o ther

projects, in order to generate ideas for improvement.

34. Question

The Fishbone diagram helps:

All

Focus on critical issues to improve quality

Determine how various factors are linked to po tential problems or effects

Determine whether or not process is stable and within set limits


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Incorrect

Pareto chart: Focus on critical issues to improve quality Fishbone diagram/Ishikawa: How various factors linked to potential problems or effects, root cause

Control chart: Determine whether or not process is stable and within set limits.

35. Question

_________are similar to control chart without displayed limits.

Run charts

Ish ikawa diagrams

Pareto charts

Histograms

Incorrect

Run charts are similar to control charts without displayed limits.

36. Question

You work at a so ftware company that authors Material Safety Data Sheets (MSDS) for chemical companies. Prior to releasing the MSDS to the company you

have created a list of items to be reviewed to see that they appear on the document such as: chemical name, CAS#, protection required, what to do an

emergency, etc. This is an example of what type of tool?

Checklist

Process Improvement Plan

Quality Metrics

Quality Management Plan

Incorrect

The scenario describes a checklist that someone would use to review the document prior to it being released. Creating checklists is a tool in the Plan

Quality Management process. [PMBOK 5th edition, Page 242]

37. Question

Which of the following do not include Organizational Process Assets?

Lessons learned

Best practices

Quality methodology

Federal regulations

Incorrect

All others options except Federal regulations are in the Organizational Process Assets.

38. QuestionWhat is the other term for Fishbone Diagrams?

Metrics

Project requirements


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Ishikawa Diagrams

Trend Analysis

Incorrect

Ishikawa Diagrams sometimes called Fishbone Diagrams. Also called Cause and Effect Diagrams. Cause and effect diagram Illustrates how causes and

subcauses relate and create potential problems or effects.

39. Question

You are managing a project. This project must satisfy industry standards in order to be accepted by the customer. You and your team have studied the

requirements and have created a plan to implement the deliverables with the level of quality. This process is called ________.

Quality Control

All

Quality assurance


Incorrect

Plan Quality Management: Identifying the quality standards that are relevant to the project and determining how to meet them.

40. Question

A project manager used a control chart to determine whether a process was stable or not, and to determine if its performance was predictable. He

determined the upper and lower specification limits based on the contractual requirements. A set of eighteen data points were taken. Of these, 8 consecutive

data points were above the mean. What can you say about such a process?

A process is considered as out of control if six consecutive data points are above or below the mean. Hence the process is within control.

A process is considered as out of control if five consecutive data points are above or below the mean. Hence the process is out of control.

A process is con sidered as out o f control if seven consecutive data points are above or below the mean. Hence the process is

out of control.

A process is considered as being within control if less than half the data points are above or below the mean. Hence the process is within control.

Incorrect

A process is considered as out of control if a data point exceeds a control limit or if seven consecutive data points are above or below the mean. Hence the

process is out of control. [PMBOK 5th edition, Page 238]

41. Question

Which of the following is true about quality?

Quality is prevention driven.

Quality is inspection driven.

It will cost more money to build quality into the project

Quality is not requested for small projects

Incorrect

Quality is prevention driven.

42. Question


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Outputs of Plan Quality Management process are:

Quality Checklist

Quality management plan

Quality Metrics

A ll

Incorrect

Outputs of Plan Quality Management process: Quality management plan Describes how the PM team will implement quality policy. Addresses quality

control, quality assurance, and quality improvement for the project. Operational definitions (Metrics) Describes what something is and how it is

measured by the quality control process. Checklist Used to verify that a set of required steps has been performed. Project document updates and

Process improvement plan.

43. Question

Which of the following tools is used during Trend Analysis?

Earned Value Analysis

Scatter Diagram

Decision Tree Analysis

Cause and Effect Diagram

Incorrect

Earned value analysis is used as a trend analysis technique for monitoring overall project performance. [PMBOK 5th edition, Page 352]

44. Question

Statistical sampling involves choosing part of a population for inspection. Appropriate sampling can often ___________the cost of quality control.

reduce

increase

neutralize

mitigate

Incorrect

Appropriate sampling can often reduce the cost of the quality control. In some application areas, it may be necessary for the project management team tobe familiar with a variety of sampling techniques. [PMBOK 5th edition, Page 240]

45. Question

A cost, time, quality, technical or resource value is used as a parameter and included in product specifications. Crossing this value triggers some action such

as an exception report. This value would be called:

A turning-point

An exception-point

A threshold

A trigger

Incorrect


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This is called a threshold. I t is a cost, time, quality, technical or resource value used as a parameter and may be included in product specifications. Crossing

the threshold generally triggers an action such as generating an exception report which can get appropriately escalated. [PMBOK 5th edition, Page 565]

46. Question

Gordon has recently taken over a project as the project manager. The project is already halfway through the execution. Reviewing the project management

plan, Gordon found outs that the projects WBS is not aligned with the project management plan and the 100% rule was ignored. What does this mean?

The pro ject cannot be completed on time.

The project management plan can never be 100% complete

The WBS doesn't con tain all of the project and product work mentioned in the project management plan

The project is not halfway through the execution.

Incorrect

The WBS must contain all of the project and product work including the project management work. This is also called as 100% rule. [PMBOK 5th edition,

Page 131]

47. Question

You have been contracted to build a manufacturing plant in Kuala Lumpur, however you are not familiar with the building codes in the city of Kuala Lumpur

or in the country of Malaysia, so you are reviewing all of their building codes prior to putting a shovel in the ground. This is an example of?

Quality assurance

Project initiation

Quality control

Quality planning

Incorrect

Any type of quality plans, such as building codes, OSHA guidelines, ISO9000 or company quality plans are examples of Organizational Process Assets

which are inputs in the Plan Quality Management process. [PMBOK 5th Edition, Page 234]

48. Question

The Control chart helps:

Focus on critical issues to improve quality

Determines how various factors are linked to potential problems or effects

Determine whether or not pro cess is stable and w ithin set limits

Focus on root cause analysis

Incorrect

Pareto chart: Focus on critical issues to improve quality Fishbone diagram/Ishikawa: How various factors linked to potential problems or effects, root cause

Control chart: Determine whether or not process is stable and within set limits.

49. Question

During a discussion with the quality department, a project manager was given to understand that both prevention and inspection meant the same as

applied to projects. However, he had a different understanding of the terms. What would you comment on this situation?

The project manager is correct. Inspection is about keeping errors out of the process whereas prevention is about keeping errors out of the hands of

the customer.


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The project manager is wrong. Both inspection and prevention are about keeping errors out of the hands of the customer. They are used in different

contexts.

The project manager is correct. Prevention is about keeping errors ou t of the process whereas insp ection is about keeping

errors out of the hand s of the customer.

The project manager is wrong. Both inspection and prevention are about keeping errors out of the process. They are used in different contexts.

Incorrect

The project manager is correct. Prevention is about keeping errors out of the process whereas inspection is about keeping errors out of the hands of the

customer. This is an important that the project management team needs to be aware of. [PMBOK 5th edition, Page 250]

50. Question

Another name for a Metric is:

Product appearance

Operational definitions

Standards and regulations

None

Incorrect

Operational definitions (Metrics) Describes what something is and how it is measured by the quality control process
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