project plus (police and us) shreya chakravarty akshan ish graphic design rupesh vyas project mentor
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
project plus(police and us)
shreya chakravartyakshan ishgraphic design
rupesh vyasproject mentor
v
• v
project plus / msrde2013 / bangalore
transparency international
very hectic, scary and very tiring! had to go through hours of and hours of paperwork and questions which had already been answered in an initial report. They dissuaded us to even file a report!
After arguing he let me o! with Rs 30 telling him I didn’t have change.
I had to go down to the police station at least 3 times before the cops were even ready to file the report. They kept discouraging me to do so and and trying to intimidate me with the consequences of filing a complaint.
Harrowing. they never want to file an FIR for theft. even if it was nothing but theft, they insist you say “lost”. The men are rude. The whole experience is unnerving
police station hopping, yes
I think more than helpful or intimidating, they don’t seem to be simply interested in their job
They mostly look for a quick buck and leave you sooner than you’d imagine.
project plus / msrde2013 / bangalore
“if i wasn’t in the police and i was called to a police station today, i would be scared”
project plus / msrde2013 / bangalore
Good works rarelygets due credit or
is talked about
Occurance of an incident
Goes to the PS to report
Doesn’t goto the PS
CognizableOffense
Non-CognizableOffense
Settles matterson his own
NOTIONS
EXPERIENCE
Incident Type
Murder, Rape
Power of the uniform can be used to exploitthe citizen
Political influenceremains through-out career
Affects social life
Reflects on behaviour& attitude
Show good results
HygieneInfrastructure
ResourcesFunding
Focus on keeping boss happy
Loud music, Water leakage
Thefts, Forgery, Cheating
Crime
Document Verifications
Petty Issues
GraveIssues
Economic Offences
Traffic Violations
Will not get help unless he has influence
Citizen
Police Station
Filing a complaint with the Police
Is generally scared
Police is corrupt
Waste of time
Police will harass him
Doesn’t want to get himself
involved
FOLL
OW
UP
TA
SK
S
Record Witness Statements
Visit Scene of Crime
Investigate Crime
Gather Evidence
Catch Criminal
Recover Property
File Chargesheet
NOTIONS
Complainant = Problem
Treated as unskilled labour
Workload
PerformancePressure
InadequateSalary/Status
WorkConditions
Lack of appreciation from seniors
FewPromotions
Thankless Job
Citizen knows nothing
BACKGROUND
Lack of adequate
training
Usually from a low income
family
Pays politician to get recruited
ISSUES
Infrastructure
Competency Attitude PRESSURES
Struggles to meet them
Socio-Economic standards have risen
(De)MOTIVATION
Calls 100
No Trust
Bad Image
Disgust
VIP dutyRegular Patrol
Duty at PS
Constable
LISTENto the
complainant
VERIFYthe complaint
CATEGORIZE/DECIDEtype of offense
based on IPC
File an Application
File a F.I.R
Less on manpower,has to multi-task
Shoos AwayAbuses
Asks for Money
Increases/Decreasesweightage of complaintdepending on influence
Takes advantage of the fact that the
citizen is unaware
Tries not to file to showdecreased crime rate
Asks for money to register F.I.R
Language Issues
Manipulates details of recovery
Asks for moneyLanguage Issues
Asks complainant toprovide resources
filing a complaint with the police
project plus / msrde2013 / bangalore
Good works rarelygets due credit or
is talked about
Occurance of an incident
Goes to the PS to report
Doesn’t goto the PS
CognizableOffense
Non-CognizableOffense
Settles matterson his own
NOTIONS
EXPERIENCE
Incident Type
Murder, Rape
Power of the uniform can be used to exploitthe citizen
Political influenceremains through-out career
Affects social life
Reflects on behaviour& attitude
Show good results
HygieneInfrastructure
ResourcesFunding
Focus on keeping boss happy
Loud music, Water leakage
Thefts, Forgery, Cheating
Crime
Document Verifications
Petty Issues
GraveIssues
Economic Offences
Traffic Violations
Will not get help unless he has influence
Citizen
Police Station
Filing a complaint with the Police
Is generally scared
Police is corrupt
Waste of time
Police will harass him
Doesn’t want to get himself
involved
FOLL
OW
UP
TA
SK
S
Record Witness Statements
Visit Scene of Crime
Investigate Crime
Gather Evidence
Catch Criminal
Recover Property
File Chargesheet
NOTIONS
Complainant = Problem
Treated as unskilled labour
Workload
PerformancePressure
InadequateSalary/Status
WorkConditions
Lack of appreciation from seniors
FewPromotions
Thankless Job
Citizen knows nothing
BACKGROUND
Lack of adequate
training
Usually from a low income
family
Pays politician to get recruited
ISSUES
Infrastructure
Competency Attitude PRESSURES
Struggles to meet them
Socio-Economic standards have risen
(De)MOTIVATION
Calls 100
No Trust
Bad Image
Disgust
VIP dutyRegular Patrol
Duty at PS
Constable
LISTENto the
complainant
VERIFYthe complaint
CATEGORIZE/DECIDEtype of offense
based on IPC
File an Application
File a F.I.R
Less on manpower,has to multi-task
Shoos AwayAbuses
Asks for Money
Increases/Decreasesweightage of complaintdepending on influence
Takes advantage of the fact that the
citizen is unaware
Tries not to file to showdecreased crime rate
Asks for money to register F.I.R
Language Issues
Manipulates details of recovery
Asks for moneyLanguage Issues
Asks complainant toprovide resources
project plus / msrde2013 / bangalore
Good works rarelygets due credit or
is talked about
Occurance of an incident
Goes to the PS to report
Doesn’t goto the PS
CognizableOffense
Non-CognizableOffense
Settles matterson his own
NOTIONS
EXPERIENCE
Incident Type
Murder, Rape
Power of the uniform can be used to exploitthe citizen
Political influenceremains through-out career
Affects social life
Reflects on behaviour& attitude
Show good results
HygieneInfrastructure
ResourcesFunding
Focus on keeping boss happy
Loud music, Water leakage
Thefts, Forgery, Cheating
Crime
Document Verifications
Petty Issues
GraveIssues
Economic Offences
Traffic Violations
Will not get help unless he has influence
Citizen
Police Station
Filing a complaint with the Police
Is generally scared
Police is corrupt
Waste of time
Police will harass him
Doesn’t want to get himself
involved
FOLL
OW
UP
TA
SK
S
Record Witness Statements
Visit Scene of Crime
Investigate Crime
Gather Evidence
Catch Criminal
Recover Property
File Chargesheet
NOTIONS
Complainant = Problem
Treated as unskilled labour
Workload
PerformancePressure
InadequateSalary/Status
WorkConditions
Lack of appreciation from seniors
FewPromotions
Thankless Job
Citizen knows nothing
BACKGROUND
Lack of adequate
training
Usually from a low income
family
Pays politician to get recruited
ISSUES
Infrastructure
Competency Attitude PRESSURES
Struggles to meet them
Socio-Economic standards have risen
(De)MOTIVATION
Calls 100
No Trust
Bad Image
Disgust
VIP dutyRegular Patrol
Duty at PS
Constable
LISTENto the
complainant
VERIFYthe complaint
CATEGORIZE/DECIDEtype of offense
based on IPC
File an Application
File a F.I.R
Less on manpower,has to multi-task
Shoos AwayAbuses
Asks for Money
Increases/Decreasesweightage of complaintdepending on influence
Takes advantage of the fact that the
citizen is unaware
Tries not to file to showdecreased crime rate
Asks for money to register F.I.R
Language Issues
Manipulates details of recovery
Asks for moneyLanguage Issues
Asks complainant toprovide resources
project plus / msrde2013 / bangalore
Good works rarelygets due credit or
is talked about
Occurance of an incident
Goes to the PS to report
Doesn’t goto the PS
CognizableOffense
Non-CognizableOffense
Settles matterson his own
NOTIONS
EXPERIENCE
Incident Type
Murder, Rape
Power of the uniform can be used to exploitthe citizen
Political influenceremains through-out career
Affects social life
Reflects on behaviour& attitude
Show good results
HygieneInfrastructure
ResourcesFunding
Focus on keeping boss happy
Loud music, Water leakage
Thefts, Forgery, Cheating
Crime
Document Verifications
Petty Issues
GraveIssues
Economic Offences
Traffic Violations
Will not get help unless he has influence
Citizen
Police Station
Filing a complaint with the Police
Is generally scared
Police is corrupt
Waste of time
Police will harass him
Doesn’t want to get himself
involved
FOLL
OW
UP
TA
SK
SRecord Witness
Statements
Visit Scene of Crime
Investigate Crime
Gather Evidence
Catch Criminal
Recover Property
File Chargesheet
NOTIONS
Complainant = Problem
Treated as unskilled labour
Workload
PerformancePressure
InadequateSalary/Status
WorkConditions
Lack of appreciation from seniors
FewPromotions
Thankless Job
Citizen knows nothing
BACKGROUND
Lack of adequate
training
Usually from a low income
family
Pays politician to get recruited
ISSUES
Infrastructure
Competency Attitude PRESSURES
Struggles to meet them
Socio-Economic standards have risen
(De)MOTIVATION
Calls 100
No Trust
Bad Image
Disgust
VIP dutyRegular Patrol
Duty at PS
Constable
LISTENto the
complainant
VERIFYthe complaint
CATEGORIZE/DECIDEtype of offense
based on IPC
File an Application
File a F.I.R
Less on manpower,has to multi-task
Shoos AwayAbuses
Asks for Money
Increases/Decreasesweightage of complaintdepending on influence
Takes advantage of the fact that the
citizen is unaware
Tries not to file to showdecreased crime rate
Asks for money to register F.I.R
Language Issues
Manipulates details of recovery
Asks for moneyLanguage Issues
Asks complainant toprovide resources
project plus / msrde2013 / bangalore
Good works rarelygets due credit or
is talked about
Occurance of an incident
Goes to the PS to report
Doesn’t goto the PS
CognizableOffense
Non-CognizableOffense
Settles matterson his own
NOTIONS
EXPERIENCE
Incident Type
Murder, Rape
Power of the uniform can be used to exploitthe citizen
Political influenceremains through-out career
Affects social life
Reflects on behaviour& attitude
Show good results
HygieneInfrastructure
ResourcesFunding
Focus on keeping boss happy
Loud music, Water leakage
Thefts, Forgery, Cheating
Crime
Document Verifications
Petty Issues
GraveIssues
Economic Offences
Traffic Violations
Will not get help unless he has influence
Citizen
Police Station
Filing a complaint with the Police
Is generally scared
Police is corrupt
Waste of time
Police will harass him
Doesn’t want to get himself
involved
FOLL
OW
UP
TA
SK
S
Record Witness Statements
Visit Scene of Crime
Investigate Crime
Gather Evidence
Catch Criminal
Recover Property
File Chargesheet
NOTIONS
Complainant = Problem
Treated as unskilled labour
Workload
PerformancePressure
InadequateSalary/Status
WorkConditions
Lack of appreciation from seniors
FewPromotions
Thankless Job
Citizen knows nothing
BACKGROUND
Lack of adequate
training
Usually from a low income
family
Pays politician to get recruited
ISSUES
Infrastructure
Competency Attitude PRESSURES
Struggles to meet them
Socio-Economic standards have risen
(De)MOTIVATION
Calls 100
No Trust
Bad Image
Disgust
VIP dutyRegular Patrol
Duty at PS
Constable
LISTENto the
complainant
VERIFYthe complaint
CATEGORIZE/DECIDEtype of offense
based on IPC
File an Application
File a F.I.R
Less on manpower,has to multi-task
Shoos AwayAbuses
Asks for Money
Increases/Decreasesweightage of complaintdepending on influence
Takes advantage of the fact that the
citizen is unaware
Tries not to file to showdecreased crime rate
Asks for money to register F.I.R
Language Issues
Manipulates details of recovery
Asks for moneyLanguage Issues
Asks complainant toprovide resources
project plus / msrde2013 / bangalore
Good works rarelygets due credit or
is talked about
Occurance of an incident
Goes to the PS to report
Doesn’t goto the PS
CognizableOffense
Non-CognizableOffense
Settles matterson his own
NOTIONS
EXPERIENCE
Incident Type
Murder, Rape
Power of the uniform can be used to exploitthe citizen
Political influenceremains through-out career
Affects social life
Reflects on behaviour& attitude
Show good results
HygieneInfrastructure
ResourcesFunding
Focus on keeping boss happy
Loud music, Water leakage
Thefts, Forgery, Cheating
Crime
Document Verifications
Petty Issues
GraveIssues
Economic Offences
Traffic Violations
Will not get help unless he has influence
Citizen
Police Station
Filing a complaint with the Police
Is generally scared
Police is corrupt
Waste of time
Police will harass him
Doesn’t want to get himself
involved
FOLL
OW
UP
TA
SK
S
Record Witness Statements
Visit Scene of Crime
Investigate Crime
Gather Evidence
Catch Criminal
Recover Property
File Chargesheet
NOTIONS
Complainant = Problem
Treated as unskilled labour
Workload
PerformancePressure
InadequateSalary/Status
WorkConditions
Lack of appreciation from seniors
FewPromotions
Thankless Job
Citizen knows nothing
BACKGROUND
Lack of adequate
training
Usually from a low income
family
Pays politician to get recruited
ISSUES
Infrastructure
Competency Attitude PRESSURES
Struggles to meet them
Socio-Economic standards have risen
(De)MOTIVATION
Calls 100
No Trust
Bad Image
Disgust
VIP dutyRegular Patrol
Duty at PS
Constable
LISTENto the
complainant
VERIFYthe complaint
CATEGORIZE/DECIDEtype of offense
based on IPC
File an Application
File a F.I.R
Less on manpower,has to multi-task
Shoos AwayAbuses
Asks for Money
Increases/Decreasesweightage of complaintdepending on influence
Takes advantage of the fact that the
citizen is unaware
Tries not to file to showdecreased crime rate
Asks for money to register F.I.R
Language Issues
Manipulates details of recovery
Asks for moneyLanguage Issues
Asks complainant toprovide resources
project plus / msrde2013 / bangalore
how do we create a better relationship between the citizens and the local police?
project plus / msrde2013 / bangalore
how do we create a better relationship between the citizens and the local police?
how can we bring transparency and accountability in the indian policing system?
project plus / msrde2013 / bangalore
how do we create a better relationship between the citizens and the local police?
how can we bring transparency and accountability in the indian policing system?
how can we reduce the workload of the policemen and make them more efficient?
project plus / msrde2013 / bangalore
Citizen Incident
Case Registration
Police Station System
Device
Citizen reports incident through his phone or a peripheral service suchas an ATM/kiosk
The primary informationis sent to the PS in thejurisdiction and is storedin the database
Input
Output
Process
Enters UID data for IDReports IncidentCan upload text, images,audio or videoLocation info mappedOption for emergency
Complaint No.PS JurisdictionCO/NCOIPC SectionNext Step
Complaint No.Complaint DetailsLocationComplainant DetailsKeywords/Tagging
The citizen goes to the police station to get his statement recorded in detail/file a new complaint
User is greeted by aninterface which gives himdetails of the PSCrime RecordCase HistoryUser Feedback
PS recongnizes citizenConfirms identityGuides him/her tonext stepIssued Officer/Desk
The citizen and policemansit down to record detailed statement and register thecase or file an application
User gets to know detailsof policemanCredentialsPrevious RecordJob DescriptionUser Feedback
Citizen Details with PoliceComplaint InformationDetailed QuestioningStatement RecordedCO/NCO decision
The citizen can track his/hercase and will get regular updates. They can givefeedback about service
Track Complaint StatusTrack Investigation Status
Gives Feedback
Station Register
An FIR is registered if thecomplaint was about aCO, otherwise a NCOapplication has to be filed
Complaint No.Complaint DetailsLocationFIR DetailsAssigned InvestigationOfficer
A receipt is sent to thecomplainant and he/sheis asked to head to the PSto give detailed statement
Complaint No.Contact details of PSAssurance Note
FIR Register
Investigation processstarts with regular updates being sent tothe complainant
Complaint No. I.O. DetailsDaily Update from I.O.
Case Diary
Complaint and detailsare also sent to crime records, and are updatedas the case progresses
Complaint No. Investigation DetailsUpdates till end of case
Primary info of complaint,status and user feedbackare sent to seniorofficers and logged
Complaint No. Investigation DetailsUpdates till end of caseUser Feedback
Police Station Interaction Investigation
Feedback/Updates
Senior Officers
Each policeman’s recordis tracked and is rewardedor held accountable basedon actions
Police Station RewardCitizen prompted toacknowledge individualpoliceman
Performance/Rewards
Crime Record
The Ideal ScenarioInformation for Citizen / Reduce Workload of Policeman / Provide Feedback Mechanism
Information for Citizen
Information for PS
Flow of Information
PROPOSED MODEL
project plus / msrde2013 / bangalore
stage one
Citizen Incident
Case Registration
Police Station System
Device
Citizen reports incident through his phone or a peripheral service suchas an ATM/kiosk
The primary informationis sent to the PS in thejurisdiction and is storedin the database
Input
Output
Process
Enters UID data for IDReports IncidentCan upload text, images,audio or videoLocation info mappedOption for emergency
Complaint No.PS JurisdictionCO/NCOIPC SectionNext Step
Complaint No.Complaint DetailsLocationComplainant DetailsKeywords/Tagging
The citizen goes to the police station to get his statement recorded in detail/file a new complaint
User is greeted by aninterface which gives himdetails of the PSCrime RecordCase HistoryUser Feedback
PS recongnizes citizenConfirms identityGuides him/her tonext stepIssued Officer/Desk
The citizen and policemansit down to record detailed statement and register thecase or file an application
User gets to know detailsof policemanCredentialsPrevious RecordJob DescriptionUser Feedback
Citizen Details with PoliceComplaint InformationDetailed QuestioningStatement RecordedCO/NCO decision
The citizen can track his/hercase and will get regular updates. They can givefeedback about service
Track Complaint StatusTrack Investigation Status
Gives Feedback
Station Register
An FIR is registered if thecomplaint was about aCO, otherwise a NCOapplication has to be filed
Complaint No.Complaint DetailsLocationFIR DetailsAssigned InvestigationOfficer
A receipt is sent to thecomplainant and he/sheis asked to head to the PSto give detailed statement
Complaint No.Contact details of PSAssurance Note
FIR Register
Investigation processstarts with regular updates being sent tothe complainant
Complaint No. I.O. DetailsDaily Update from I.O.
Case Diary
Complaint and detailsare also sent to crime records, and are updatedas the case progresses
Complaint No. Investigation DetailsUpdates till end of case
Primary info of complaint,status and user feedbackare sent to seniorofficers and logged
Complaint No. Investigation DetailsUpdates till end of caseUser Feedback
Police Station Interaction Investigation
Feedback/Updates
Senior Officers
Each policeman’s recordis tracked and is rewardedor held accountable basedon actions
Police Station RewardCitizen prompted toacknowledge individualpoliceman
Performance/Rewards
Crime Record
The Ideal ScenarioInformation for Citizen / Reduce Workload of Policeman / Provide Feedback Mechanism
Information for Citizen
Information for PS
Flow of Information
PROPOSED MODEL
project plus / msrde2013 / bangalore
stage one
/UID/location data/ps jurisdiction
v
Citizen Incident
Case Registration
Police Station System
Device
Citizen reports incident through his phone or a peripheral service suchas an ATM/kiosk
The primary informationis sent to the PS in thejurisdiction and is storedin the database
Input
Output
Process
Enters UID data for IDReports IncidentCan upload text, images,audio or videoLocation info mappedOption for emergency
Complaint No.PS JurisdictionCO/NCOIPC SectionNext Step
Complaint No.Complaint DetailsLocationComplainant DetailsKeywords/Tagging
The citizen goes to the police station to get his statement recorded in detail/file a new complaint
User is greeted by aninterface which gives himdetails of the PSCrime RecordCase HistoryUser Feedback
PS recongnizes citizenConfirms identityGuides him/her tonext stepIssued Officer/Desk
The citizen and policemansit down to record detailed statement and register thecase or file an application
User gets to know detailsof policemanCredentialsPrevious RecordJob DescriptionUser Feedback
Citizen Details with PoliceComplaint InformationDetailed QuestioningStatement RecordedCO/NCO decision
The citizen can track his/hercase and will get regular updates. They can givefeedback about service
Track Complaint StatusTrack Investigation Status
Gives Feedback
Station Register
An FIR is registered if thecomplaint was about aCO, otherwise a NCOapplication has to be filed
Complaint No.Complaint DetailsLocationFIR DetailsAssigned InvestigationOfficer
A receipt is sent to thecomplainant and he/sheis asked to head to the PSto give detailed statement
Complaint No.Contact details of PSAssurance Note
FIR Register
Investigation processstarts with regular updates being sent tothe complainant
Complaint No. I.O. DetailsDaily Update from I.O.
Case Diary
Complaint and detailsare also sent to crime records, and are updatedas the case progresses
Complaint No. Investigation DetailsUpdates till end of case
Primary info of complaint,status and user feedbackare sent to seniorofficers and logged
Complaint No. Investigation DetailsUpdates till end of caseUser Feedback
Police Station Interaction Investigation
Feedback/Updates
Senior Officers
Each policeman’s recordis tracked and is rewardedor held accountable basedon actions
Police Station RewardCitizen prompted toacknowledge individualpoliceman
Performance/Rewards
Crime Record
The Ideal ScenarioInformation for Citizen / Reduce Workload of Policeman / Provide Feedback Mechanism
Information for Citizen
Information for PS
Flow of Information
PROPOSED MODEL
project plus / msrde2013 / bangalore
Citizen
stage two
Police Station System
v
Citizen Incident
Case Registration
Police Station System
Device
Citizen reports incident through his phone or a peripheral service suchas an ATM/kiosk
The primary informationis sent to the PS in thejurisdiction and is storedin the database
Input
Output
Process
Enters UID data for IDReports IncidentCan upload text, images,audio or videoLocation info mappedOption for emergency
Complaint No.PS JurisdictionCO/NCOIPC SectionNext Step
Complaint No.Complaint DetailsLocationComplainant DetailsKeywords/Tagging
The citizen goes to the police station to get his statement recorded in detail/file a new complaint
User is greeted by aninterface which gives himdetails of the PSCrime RecordCase HistoryUser Feedback
PS recongnizes citizenConfirms identityGuides him/her tonext stepIssued Officer/Desk
The citizen and policemansit down to record detailed statement and register thecase or file an application
User gets to know detailsof policemanCredentialsPrevious RecordJob DescriptionUser Feedback
Citizen Details with PoliceComplaint InformationDetailed QuestioningStatement RecordedCO/NCO decision
The citizen can track his/hercase and will get regular updates. They can givefeedback about service
Track Complaint StatusTrack Investigation Status
Gives Feedback
Station Register
An FIR is registered if thecomplaint was about aCO, otherwise a NCOapplication has to be filed
Complaint No.Complaint DetailsLocationFIR DetailsAssigned InvestigationOfficer
A receipt is sent to thecomplainant and he/sheis asked to head to the PSto give detailed statement
Complaint No.Contact details of PSAssurance Note
FIR Register
Investigation processstarts with regular updates being sent tothe complainant
Complaint No. I.O. DetailsDaily Update from I.O.
Case Diary
Complaint and detailsare also sent to crime records, and are updatedas the case progresses
Complaint No. Investigation DetailsUpdates till end of case
Primary info of complaint,status and user feedbackare sent to seniorofficers and logged
Complaint No. Investigation DetailsUpdates till end of caseUser Feedback
Police Station Interaction Investigation
Feedback/Updates
Senior Officers
Each policeman’s recordis tracked and is rewardedor held accountable basedon actions
Police Station RewardCitizen prompted toacknowledge individualpoliceman
Performance/Rewards
Crime Record
The Ideal ScenarioInformation for Citizen / Reduce Workload of Policeman / Provide Feedback Mechanism
Information for Citizen
Information for PS
Flow of Information
PROPOSED MODEL
project plus / msrde2013 / bangalore
Citizen
stage two
Police Station System
/crime data/police records
v
Citizen Incident
Case Registration
Police Station System
Device
Citizen reports incident through his phone or a peripheral service suchas an ATM/kiosk
The primary informationis sent to the PS in thejurisdiction and is storedin the database
Input
Output
Process
Enters UID data for IDReports IncidentCan upload text, images,audio or videoLocation info mappedOption for emergency
Complaint No.PS JurisdictionCO/NCOIPC SectionNext Step
Complaint No.Complaint DetailsLocationComplainant DetailsKeywords/Tagging
The citizen goes to the police station to get his statement recorded in detail/file a new complaint
User is greeted by aninterface which gives himdetails of the PSCrime RecordCase HistoryUser Feedback
PS recongnizes citizenConfirms identityGuides him/her tonext stepIssued Officer/Desk
The citizen and policemansit down to record detailed statement and register thecase or file an application
User gets to know detailsof policemanCredentialsPrevious RecordJob DescriptionUser Feedback
Citizen Details with PoliceComplaint InformationDetailed QuestioningStatement RecordedCO/NCO decision
The citizen can track his/hercase and will get regular updates. They can givefeedback about service
Track Complaint StatusTrack Investigation Status
Gives Feedback
Station Register
An FIR is registered if thecomplaint was about aCO, otherwise a NCOapplication has to be filed
Complaint No.Complaint DetailsLocationFIR DetailsAssigned InvestigationOfficer
A receipt is sent to thecomplainant and he/sheis asked to head to the PSto give detailed statement
Complaint No.Contact details of PSAssurance Note
FIR Register
Investigation processstarts with regular updates being sent tothe complainant
Complaint No. I.O. DetailsDaily Update from I.O.
Case Diary
Complaint and detailsare also sent to crime records, and are updatedas the case progresses
Complaint No. Investigation DetailsUpdates till end of case
Primary info of complaint,status and user feedbackare sent to seniorofficers and logged
Complaint No. Investigation DetailsUpdates till end of caseUser Feedback
Police Station Interaction Investigation
Feedback/Updates
Senior Officers
Each policeman’s recordis tracked and is rewardedor held accountable basedon actions
Police Station RewardCitizen prompted toacknowledge individualpoliceman
Performance/Rewards
Crime Record
The Ideal ScenarioInformation for Citizen / Reduce Workload of Policeman / Provide Feedback Mechanism
Information for Citizen
Information for PS
Flow of Information
PROPOSED MODEL
project plus / msrde2013 / bangalore
Citizen
stage two
Police Station System
/crime data/police records
/citizen feedback/corruption data
v
Citizen Incident
Case Registration
Police Station System
Device
Citizen reports incident through his phone or a peripheral service suchas an ATM/kiosk
The primary informationis sent to the PS in thejurisdiction and is storedin the database
Input
Output
Process
Enters UID data for IDReports IncidentCan upload text, images,audio or videoLocation info mappedOption for emergency
Complaint No.PS JurisdictionCO/NCOIPC SectionNext Step
Complaint No.Complaint DetailsLocationComplainant DetailsKeywords/Tagging
The citizen goes to the police station to get his statement recorded in detail/file a new complaint
User is greeted by aninterface which gives himdetails of the PSCrime RecordCase HistoryUser Feedback
PS recongnizes citizenConfirms identityGuides him/her tonext stepIssued Officer/Desk
The citizen and policemansit down to record detailed statement and register thecase or file an application
User gets to know detailsof policemanCredentialsPrevious RecordJob DescriptionUser Feedback
Citizen Details with PoliceComplaint InformationDetailed QuestioningStatement RecordedCO/NCO decision
The citizen can track his/hercase and will get regular updates. They can givefeedback about service
Track Complaint StatusTrack Investigation Status
Gives Feedback
Station Register
An FIR is registered if thecomplaint was about aCO, otherwise a NCOapplication has to be filed
Complaint No.Complaint DetailsLocationFIR DetailsAssigned InvestigationOfficer
A receipt is sent to thecomplainant and he/sheis asked to head to the PSto give detailed statement
Complaint No.Contact details of PSAssurance Note
FIR Register
Investigation processstarts with regular updates being sent tothe complainant
Complaint No. I.O. DetailsDaily Update from I.O.
Case Diary
Complaint and detailsare also sent to crime records, and are updatedas the case progresses
Complaint No. Investigation DetailsUpdates till end of case
Primary info of complaint,status and user feedbackare sent to seniorofficers and logged
Complaint No. Investigation DetailsUpdates till end of caseUser Feedback
Police Station Interaction Investigation
Feedback/Updates
Senior Officers
Each policeman’s recordis tracked and is rewardedor held accountable basedon actions
Police Station RewardCitizen prompted toacknowledge individualpoliceman
Performance/Rewards
Crime Record
The Ideal ScenarioInformation for Citizen / Reduce Workload of Policeman / Provide Feedback Mechanism
Information for Citizen
Information for PS
Flow of Information
PROPOSED MODEL
project plus / msrde2013 / bangalore
Citizen
stage two
Police Station System
/crime data/police records
/citizen feedback/corruption data
/complaint data/case records
project plus / msrde2013 / bangalore
citizens unsure about what to do, who to talk to, where to go
project plus / msrde2013 / bangalore
citizens unsure about what to do, who to talk to, where to go
lack of timely information
project plus / msrde2013 / bangalore
citizens unsure about what to do, who to talk to, where to go
lack of timely information
lack of clarity on jurisdiction of police stations
project plus / msrde2013 / bangalore
citizens unsure about what to do, who to talk to, where to go
lack of timely information
lack of clarity on jurisdiction of police stations
no platform for sharing experiences, flagging incidents of corruption and give feedback
project plus / msrde2013 / bangalore
citizens unsure about what to do, who to talk to, where to go
lack of timely information
lack of clarity on jurisdiction of police stations
no platform for sharing experiences, flagging incidents of corruption and give feedback
excessive workload and lack of resources
this is neha.
her bag is about to be snatched by two bikers.
project plus / msrde2013 / bangalore
project plus / msrde2013 / bangalore
project plus / msrde2013 / bangalore
UID
PIN
project plus / msrde2013 / bangalore
project plus / msrde2013 / bangalore
project plus / msrde2013 / bangalore
project plus / msrde2013 / bangalore
project plus / msrde2013 / bangalore
project plus / msrde2013 / bangalore
project plus / msrde2013 / bangalore
project plus / msrde2013 / bangalore
project plus / msrde2013 / bangalore
project plus / msrde2013 / bangalore
project plus / msrde2013 / bangalore
project plus / msrde2013 / bangalore
project plus / msrde2013 / bangalore
emergency call
report as you witness
city wide map
law and crime information
flag bribery/misconduct
project plus / msrde2013 / bangalore
project plus / msrde2013 / bangalore
project plus / msrde2013 / bangalore
project plus / msrde2013 / bangalore
project plus / msrde2013 / bangalore
project plus / msrde2013 / bangalore
project plus / msrde2013 / bangalore
because it’s time the police and the publicgot together to create a free and safe society
iplanetweb.com
Related Documents
