Project on HPTDC

Enclavisation of tourism: Special Tourism Zones in India

Identification

Of

Tourism Circuits acrossIndia

An

Internship Report

Submitted in Partial Fulfillment of the Requirements ofInstitute of Technology and Future

Management TrendsFor the Award ofBachelors Degree in ATHMSubmitted by:

Shivani Sandhu Student of B.sc. (ATHM) ITFT College, Mandi (H.P)Pin code 175001Enrollment No. 11227110173DECLARATIONI do hereby undertake that this particular report has been prepared as a part of the internship Program at the HPTDC Ltd. Hotel Sarvari Kullu. All the information contained herein is true to my knowledge and understanding.

The report has been drafted from various sources and is the result of the research carried on.

Various sources from which the data has been taken and incorporated have been duly acknowledged.

ACKNOWLEDGEMENTI would like to acknowledge and extend my heartfelt gratitude to the following persons who have made the completion of this possible project.Special thanks to the Manager Mr. Kishor Kumar of the Hotel Kullu Sarvari for his encouragement and support.

The staff at Hotel Sarvari (Kullu) turned to be very helpful in providing me the informations about the company and its operations.

I also express my sincere thanks to my instruction ITFT Chandigarh for giving me an opportunity to pursue the BSC. Airlines Tourism and Hospitality Management and also or all my faculty members for imparting necessary knowledge and skills in me.

Finally, I also thank to the Almighty and Family members for their blessing and timely support and co-operation for completed the project.

And to God, who made all things possible.

SHIVANI SANDHU

Table of Contents1. Hotel Kullu Sarvari HPTDC Ltd. ...12. Facilities of kullu hotel sarvari2

3. About Hotel Sarvari (HPTDC) Kullu..34. HPTDC Objectives, Functions, Promotional Strategies.......4 5. Conclusion...5 6. Main Department of hotel.6 Front of department Food and beverage department

Food and beverage production department

Housekeeping department

7. Types of room7 8. Meal plans8 9. Organizing the housekeeping department..9 Introduction

What is housekeeping?

Importance of housekeeping. Areas of housekeeping. Grooming of personnel involved in housekeeping. Education, certification and licensinsing. 10. The maid carts.10 11. Department its that housekeeping co-ordinates11 H.P.T.D.C. The Sarvari Kullu

In the heart of Kullu, Himachal Tourism runs the Hotel Sarvari. It is perfect for those who would like to savor the delights of the valley without forsaking the charms of this quaint town. Facilities Rooms have wall to wall carpeting.

Rooms are airy, spacious, decently furnished with attached baths having running hot and cold water.

Satellite Television.

Room service, Room heaters on demand.

Parking within premises. Doctor on call.

Restaurant serving Indian, Chinese and Continental cuisine.

Newly constructed Multipurpose Hall ( Includes one Hall with full kitchen unit, 2 Double Bedded Rooms and 4 bedded dormitory)

HPTDC History, Objectives, Functions and Promotional Activities:

Introduction: The Himachal Pradesh Tourism Development Corporation (HPTDC) was formed in September, 1972 as an undertaking of the Government of Himachal Pradesh under the company act 1956. HPTDC is a Government run organization is a premier organization of Himachal Pradesh operating in tourism sector. The corporation is running hotels, restaurants at various places for tourists, besides providing transport facilities. In addition, corporation is engaged in production, distribution and sales tourist publicity literature and providing entertainment and duty free shopping facilities to the tourists.Objectives of HPTDC:

1. The main aim of the company to establish, develop, promote, execute, operate and otherwise carry on projects, schemes and other activities including running and maintenance of tourist vehicles to facilitate or accelerate the development of the tourism within the state.2. Construct run and maintain tourist information centers and main centers in and outside the state within the country.

3. Publish and Sell different types of material for the purpose of giving publicity to the tourism in India and abroad.4. Construct, Lease out, take on lease, run and maintain tourist bungalows, tourist inns, youth hostels, hotels and cafeterias.5. To promote culture, fairs, temples, tourist attractions, cuisines of the state. Functions of HPTDC: 1. To promote tourism in local, regional, national, international and globally.2. Establish Hotels, Restaurants, and Resorts at major and also at minor tourist destinations.3. Improve the transportation facilities of the state all railways, roadways and airways.4. Maintain various heritage sites and historical sites of the Himachal Pradesh.5. Develop various tourism sites or Destinations of the Himachal Pradesh.6. Organize various cultural events, fairs, exhibitions and trade fairs with the help of local community.7. Developing fine infrastructure like TOPs ROPs BTEs etc.8. Establish various theme parks, eco-parks in different parts of state.9. Organize various exhibitions and meeting related to promotion of tourism.Role in Promotion of tourism:

1. A Pioneer: Brave steps into the new world2. Dispersal of Tourism: Expansion3. Prime mover after without advantage social mandate.4. Continues to be a singular presence.5. Generate employment. 6. Contribution to state revenue.

7. Facilitated tourist during their travel and visits within the state.8. Brand Name for safe secure stay.9. Official host of the government.Conclusions

As has been the case with how tourism enclaves started off historically, in India the setting up of STZs is the result of the strong economic impetus being given to the industry and the need that the modern professional life of a certain portion of the country's working class has created for leisure. This is coupled with the availability of disposable incomes that can be expended on leisure options and the economic incentives for investment that the SEZ policy has provided.

The very intent behind the creation of STZs as an easy leisure outlet for a certain segment of the population, when weighed against the costs that these enclaves are bound to have on identity, culture, ethos, environment, and livelihoods and political rights of the communities living in these areas, is the primary and strongest reason for opposing them.

The identity and raison dtre of a place cannot revolve around tourism, communities cannot be converted to hosts, and tourism cannot be allowed to dictate the overall development process in any area. It can only be one of the factors in the development and economic process and cannot be given such overriding powers. Any such policy move calls for an intense public consultation and debate with the local people and their representatives.

EQUATIONS is a Bangalore, India-based non-profit organissation engaged in research and advocacy on tourism impacts and issues. Email: [email protected]. Website: www.equitabletourism.org.

The above is an edited version of a paper presented at the 5th International Critical Geographies Conference, held in Mumbai, India on 3-7 December 2007. The EQUATIONS research team for this paper comprised Ananya Dasgupta and Vidya Rangan. The paper draws substantially from an earlier advocacy paper by EQUATIONS titled 'Se(i)zing India! Why the government should reconsider tourism development through SEZs and STZs', November 2006.

MAIN DEPARTMENT OF HOTELFRONT OFFICE DEPARTMENTManager is the Main Head of Front Office and Front office Department

Reception

Reservation

Lobby

Night Auditor

Bell boy

Front Desk - GRE/Gust Relation Executive

FOOD AND BEVERAGE SERVICES DEPARTMENT

Restaurant

Bar/Discotheque

Banquet

A term used to describes catering for specific number of people at specific times, in a variety of dining layouts. Coffee Shop Room Service

Lounge

FOOD AND BEVERAGE PRODUCTION DEPARTMENT EXECUTIVE CHEF

Kitchen

Specialty Kitchen

HOUSEKEEPING DEPARTMENT

Laundry

Horticulture

Linen

Bed Making

Public Area

Room Attendant

TYPES OF ROOM Good Looking of Rooms

SINGLE ROOM

Meant for single occupancy. The room for as one normal size bed.

DOUBLE ROOM

Meant for single occupancy and has one large bed meant for twoTWIN ROOM

Meant for double occupancy. The room provided two single beds.STUDIO ROOM Meant for single or double occupancy.

It has one normal bed and sofa cum bed.SINGLE SUITE Meant for single occupancy

A suite is a two room set-one room furnished with drawing cum dining facilities and the other as a bedroom with a normal bed.

DOUBLE SUITE

It is the same as a single suite in concept, except that the bed room has a large double bed or two normal sized bed to facilitate double occupancy.CABANA ROOM

Room attached to pool side for changing or resting.

The room has one sofa cum bed.DUPLEX SUITE

Rooms built one two floors with an interconnecting staircase. such suites normally have two bed rooms. TRIPLET ROOM

The rooms has three bed or one single or one double bed for three persons.MEAL PLANS

AMERICAN EUROPIAN PLAN

Rooms + all meals plans, (lunch ,dinner, breakfast)

CONTINENTAL PLAN

Room+ breakfastEUROPION PLAN

Room charge onlyMODIFIED EUROPIAN PLAN

Room +breakfast +lunch + dinner

BED AND BREAKFAST

Room English breakfastORGANISING THE HOUSEKEEPING DEPARTMENT

INTRODUCTIONEvery house, whether private, like yours, or commercial like offices, shops, hotels, hospitals, clubs, etc. Need to be kept clean and tidy, so that it looks inviting to all. This is where housekeeping comes in. Cleaning and maintenance service can be spotted very easily anywhere.The basic concept of housekeeping has started from keeping a domestic house clean and has besides this, housekeeping should also contribute to the saving in costs of labor, cleaning material and equipment, furnishing and the like in every types of establishment. But before we move in to the actual working and detailed procedures of this interesting and probably the most important activity of our daily life, it is important to get introduced to the commercial concept of housekeeping, its role and importance, the various functions of housekeeping and the responsibilities of personnel involved in housekeeping services. Besides, it is also important to know the grooming standards of these personnel.WHAT IS HOUSEKEEPING?

Housekeeping in simple means maintaining a house on daily or long term basis or looking after its cleanliness, tidiness, upkeep and smooth running. When you keep your house clean and well maintained, you would also like to make it as beautiful as possible. In other words, we may also say that housekeeping is a process of keeping a place clean, beautiful and well maintained so that it looks and feels pleasant and inviting to all, living, visiting or working there.

IMPORTANCE OF HOUSEKEEPING?

To know the importance of housekeeping, let us examine the following situation. Rohan gets up with a backache as his matterss is lumpy. He has to catch a train; he opens the tap for bathing but there is no water! He goes to the roof to check the tanks; a leak in the pipe has drained out all the water! He sits for breakfast and manages to save himself from falling, as the chair is broken. To his horror, he notices a tiny cockroach in his food. Now, would you like to be in Rohans place? Would you like to use a dirty toilet? Or wear dirty, torn clothes? Would you like to work in a shabby, dirty place? If eating out, would you like to go a restaurant with broken furniture or pests crawling all over? Would you like to sleep on a dirty and lumpy bed? I am sure the answer to all the above is No. These are very small things but can make a lot of difference in your daily life. These small things are the very essence of a good housekeeping. Had Rohan attended to the leak in time, repaired the dining chair when it had just started creaking or unclogged the drain the first time it showed minor blockage, regularly disinfested his house at periodic intervals, - it would have ensured a clear, comfortable environment in which Rohan would have been happy and relaxed. He would not have felt uncomfortable, depressed and frustrated or suffered from an inferiority complex. A good housekeeping would have ensured smooth functioning of all gadgets, no leaks, and a comfortable environment in which Rohan would have enjoyed a hassle free living. Thus housekeeping means attending to the small tasks in time.AREAS OF HOUSEKEEPING?List of areas of housekeepingRoom and corridors- ceiling and wall paint, wall paper, fans, air-conditioners, electrical switches and sockets, wiring, window, doors, glass panes, bed, bed-making, carpets, locks, keys, etc.Toilets- taps sinks, water closet, geysers, water supply, electrical sockets and switches, supply of towels, toiletries (soap, shampoo, etc.) Linen- (table napkin, tablecloth) towels, bed sheets, bed covers, blankets, garments of guests, staff uniforms etc.

Furniture and Furnishings- furniture, curtains, table lamps, tube lights, chandeliers, bulbs, sofas, dining table and chairs, etc.

Gardens- plants, pots, lawn (grass), flowers, trees, bushes, hedges, etc.Public Areas- stair case, corridors, lobby, conference/ seminar room, waiting hall, recreation room, parking area, clubs, swimming pool, offices, common toilets etc.GROOMING OF PERSONNEL INVOLVED IN HOUSEKEEPING

A well- groomed personality projects a good image and speaks well of hygiene and efficiency. As far as possible, personnel involved in housekeeping should be fresh, well groomed and clean, not half asleep or unkempt in appearance while reporting or duty have their hair neatly cut and tied properly

dress in simple, clean and well ironed clothes.

use light makeup, in case of women

use footwear that is light, without heels and noiseless

be healthy and not suffer from any skin disease, colds, etc. bathe daily.

If these hygienic standards are not maintained, it can spoil the reputation of the organization.EDUCATION, CERTIFICATION AND LICENSINSING Most employers dont require hotel housekeeping to have a diploma or degree. They are more concerned to find people who will be conscientious workers,

Reliable about attendance, and courteous to guests.

Employers would like to have housekeeper who speak basic English. But when the economy is booming they often hire many new immigrants who speak very little English. Some better hotels help staff take English lessons.

THE MAID CART

It is a trolley meant to stock a given no. of linen items, supplies and equipments to service an allotted no. of rooms. Lower shelf is used to carry heavy items like mattresses, protectors and bed sheets and night spreads.

DEPARTMENTS THAT HOUSEKEEPING CO-ORDINATES Front office

Engineering

Food and Beverage

Personnel

Purchase

Laundry

Stores

Security

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