Prof. Tan Sri Dato’ Seri Dr. Noor Azlan Ghazali Vice ...€¦ · Universiti Kebangsaan Malaysia Assalamualaikum wbt. and Greetings I am delighted to witness the great collaboration

The initiative is important to fulfill one of the aspirations in the National Transformation 2050 (TN50), which is to increase the percentage of skilled workers in Malaysia. The transformation of TVET, as said by the Honorable Prime Minister, is crucial to enhance the caliber of the nation’s workforce and strengthen our country’s economic development. Meanwhile, understanding the current trends in industry and the demand that the Fourth Industrial Revolution will bring and integrating them into the workforce would make Malaysians more competent and competitive globally.

Lastly, I would like to express my heartfelt gratitude to Hon. Dato’ Sri (Dr.) Richard Riot Anak Jaem, Minister of Human Resources for his support and also to the Department of Skills Development and the Faculty of Education for their commitment in co-organizing the conference.

Thank you.

P r o f . Ta n S r i D a t o ’ S e r i D r . N o o r A z l a n G h a z a l iVice Chancellor,Universiti Kebangsaan Malaysia

Assalamualaikum wbt. and Greetings

I am delighted to witness the great collaboration between Universiti Kebangsaan Malaysia’s Faculty of Education and the Department of Skills Development, under the Ministry of Human Resources Malaysia, which manifested in the National Conference on the 4th Industrial Revolution Skill Development: Road Map to the Future (NC4IR-TVET).

All credit is due to Prof. Dato’ Dr. Norazah Mohd Nordin, Dean of the faculty, and her dedicated team for representing UKM as a key contributor to the nation’s education system. The University has always been committed in leading the development of a learned and dynamic society and I am pleased to note that the Faculty of Education is playing their part to uphold the University’s vision. I would also like to take this opportunity to acknowledge the Department of Skills Development for choosing us to co-organize such a remarkable conference.

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platform for DSD in supporting the development of a comprehensive technical and vocational education and training (TVET) masterplan which will be streamlined by the Ministry of Human Resources with other ministries involved in TVET including the Ministry of Higher Education. I hope that this collection of think-pieces to be obtained at the end of this Conference, to trigger further dialogue and reflection on how to prepare for the future of TVET, shape and influence better policies and build up resilience towards the 4th Industrial Revolution.

I would like to thank our team at the National Occupational Skills Standard (NOSS) Division and members of the Faculty of Education UKM for bringing together senior decision-makers, industry leaders, academics and leaders from various facets of civil society to exchange ideas and form new partnerships through this conference. By working together, we can create a roadmap for future generations, and build a solid and sustainable foundation in our earnest pursuance of peace and prosperity of our Negaraku Malaysia.

My best wishes for a successful endeavour in meeting the objectives of this Conference.

Thank you

It gives me great pleasure to extend our warm welcome to all distinguished speakers, guests and participants to the National Conference on the 4th Industrial Revolution Skills Development: Road Map to the Future (NC4IR-TVET).

We are now in the early stage of the Industrial Revolution 4.0 - a transitional period to artificial intelligence where the real and the virtual world are connected together, giving rise to what is known as cyber-physical production systems. Hence, in the context of human capital development, a new challenge has arised and that it need to be addressed. The existing and future workforce is expected to possess new knowledge and skills in line with the requirements of the revolution. Therefore, this Conference, jointly organized by Department of Skills Development (DSD), Ministry of Human Resources and Faculty of Education, Universiti Kebangsaan Malaysia (UKM) represents an important milestone and significant effort in formulating a roadmap that focusses specifically on skills development parameters in preparing the national workforce for Industry 4.0.

Drawing on the insights of the TVET Malaysia agenda which was launched by the Prime Minister on the 27th September 2017, I firmly believe that today’s Conference is an excellent

M r. N i d z a m b i nK a m a r u l z a m a nDirector General,Department Of Skills Development

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resilience among stakeholders across the nation as we are on the verge of a monumental technological revolution. I am pleased to note that our efforts to materialize these changes in the conference are in line with the crucial workforce skills that are highlighted by the World Economic Forum for employees to survive and thrive in the era of 4IR.

The faculty is honored to be able to represent UKM by bringing together academicians and industry experts in harnessing content knowledge to create practical output in the form of a skill development curriculum; producing an output as such that will chart the course of future plans for the nation falls perfectly in place and in line with the conference’s aim.

Finally, I would like to congratulate Associate Prof. Dr. Mohamad Sattar Rasul, chairman of the conference and his dedicated team from the Faculty of Education, and Dr. Zool Hilmi Mohamed Ashari and his team from DSD for making the event a success. I genuinely hope that the conference will achieve its purpose to serve as a platform for productive discussion and collective insights in shaping a better future for Malaysia.

P r o f . D a t o ’ D r . N o r a z a h M o h d N o r d i n DeanFaculty of Education Universiti Kebangsaan Malaysia (UKM)

It is my utmost pleasure to welcome all the participants to the National Conference on the 4th Industrial Revolution Skills Development: Road Map to the Future (NC4IR-TVET).

On behalf of the Faculty of Education, Universiti Kebangsaan Malaysia (UKM) I would like to extend my sincere gratitude to the Hon. Dato’ Sri Richard Riot anak Jaem, Minister of Human Resources; Prof. Tan Sri Dato’ Seri Dr. Noor Azlan Ghazali, the Vice-Chancellor of UKM; and the Department of Skills Development (DSD), Ministry of Human Resources for their patronage. I would also like to thank distinguished TVET scholars and experts from academia and industry, keynote speakers, moderators, forum panelists, and participants in the round-table discussions for their insights that will shape the output of the conference.

Smart collaboration between academia and the industry is pertinent to the conference’s objectives in identifying the TVET industry trends and job demands that will change in consequence of the Fourth Industrial Revolution (4IR). Only by identifying these trends and demands would we be able to facilitate readiness and in turn develop

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Malaysians have access to relevant and quality skills training. Setting the future for TVET, my division will spearhead the development of industrial revolution 4.0 competency frameworks which will be the foundation for developing future form of skills standards, curriculum and delivery.

We also have developed standards and curriculum started from 2014 which are industry 4.0 compliant. Such standards and curriculum are designed for the ICT System Security Technologist, Data Analyst, Robotic Technologist and Product Design Technologist. I look forward to welcoming you to our department for further consultation to utilize the standards and curriculum.

Overall, I am confident through the conference, it will be a very rewarding experience for all of us to share our future aspirations for the TVET workforce. I wish you fruitful deliberations in the various sessions and look forward to your active participation and feedback.

It is my great pleasure, as the director of NOSS to host this national conference and welcome you all to Putrajaya. I would especially like to thank the members of the joint committee from Department of Skills Development and Universiti Kebangsaan Malaysia for organising this milestone event.

Nevertheless, recent developments in science and technology have paved the way for the 4th industrial revolution which continually blurs the boundaries between cyber and physical systems. Anticipating digital disruptions happen to societies, industry structures, business practices, work practices and individual life practices; the TVET eco system needs to timely adapt to the changes and prepare the TVET workforce for the future.

We cannot sit and be complacent that the future of Malaysia’s skills workforce is guaranteed. Transformation is must. In line with our theme of “Empowering the Quality of Skilled Workforce to World Class Standard”, we need to investigate and implement unorthodox ways of getting

T n . H j . M o h d Y a z i d b i n A w a l l u d i n Director,National Occupational Skills Standard (NOSS),Department Of Skills Development,Ministry Of Human Resources

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complex changes of technologies. We thus attempt to address these challenges by bringing together experts from the industries and academician in Technical and Vocational Education and Training (TVET) to pave the path toward future endeavors in developing skill standards and curriculum. Input that will lead to the development of the curriculum comes from many contributors with a library of knowledge, i.e. the keynote speakers, forum panelists, and participants in round-table discussions on eight interrelated themes.

Lastly, I would like to extend my sincere gratitude to the Department of Skills Development for your generous contribution and support; the honored guests, keynote speakers, forum panelists, moderators and participants of the round-table discussions for your insights and sharing of knowledge; and finally the committee members who have dedicated their time in preparation for the conference.

I am honored to welcome you to the National Conference on the 4th Industrial Revolution Skill Development: Road Map to the Future (NC4IR-TVET). The conference has become a manifestation of common interest and substantial collaboration between the Faculty of Education, Universiti Kebangsaan Malaysia and the Department of Skills Development under the Ministry of Human Resources, Malaysia.

Centering on the theme “Empowering the Quality of Skilled Workers to the World Class Standard” the conference is anticipated to establish mutual concern and to serve as an important ground for exchanging of ideas and discussion on skill development in the Fourth Industrial Revolution by researchers, leaders, and engineers from industry.

Empowering the quality of skilled workers in the 21st century and particularly in the brink of the Fourth Industrial Revolution is challenging in view of the dynamic and

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A s s o c . P r o f . D r . M o h a m a dS a t t a r R a s u lProgram ChairmanFaculty of Education Universiti Kebangsaan Malaysia (UKM)

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OBJECTIVES

1. Identifying industry trends as well as the demand and job offers that may arise in line with the revolution to be utilized for the development of standards and future skills curriculum

2. To trigger the readiness among stakeholders on the 4.0th Industrial Revolution and its impact on the TVET ecosystem further forms resilience to meet the challenges of the revolution

3. Use the information obtained for future action and to rationalize the departments strategic planning

4. Disseminate information and outcomes from this conference at national and international levels.

The National Conference on the 4th Industrial Revolution Skills Development: Road Map to the Future (NC4IR-TVET) has become a manifestation of common interest and substantial collaboration between the Faculty of Education, Universiti Kebangsaan Malaysia and the Department of Skills Development, Ministry of Human Resources Malaysia.

The conference will focus on identifying industry trends, and job demands and possibilities that may arise in parallel with this revolution which to be used for future development of standards and skills Curricular.

With the theme “Empowering the Quality of Skilled Workers to the World Class Standard”, the conference is anticipated

INTRODUCTION

to establish mutual concern and to serve as an important ground for exchanging of ideas and discussion on skills development for the Fourth Industrial Revolution by researchers, leaders, and engineers from industry.

Empowering the quality of skilled workers in the brink of the Fourth Industrial Revolution is challenging, given the dynamic and complex changes of technologies. We thus attempt to address these challenges by bringing together experts from the industries and academician in Technical and Vocational Education and Training (TVET) to pave the path toward future endeavors in developing skill standards and curriculum.

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PROGRAMTime Activities

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MAIN THEMES

“The 4th Industrial Revolution Skills Development: Road Map To The Future”

SYNOPSIS

Together, machine learning, natural-language recognition, biometrics, and decision management are converging toward Fourth Industrial Revolution. To this point, technology has consistently generated more jobs than it destroys. According to McKinsey & Company (is a worldwide management consulting firm which conducts qualitative and quantitative analysis in order to evaluate management decisions across the public and private sectors) half of all existing work activities could be automated by currently existing technologies, saving some $16 trillion in wages. Industries attracting the most investment include automated customer service, quality management and recommendation, medical diagnosis and treatment, and fraud anaysis and investigation. What is often less appreciated,

Themes 1: Learning Innovations for Skills Development in the 4IR

SUB THEMES

however, is the role education will play in this Fourth Industrial Revolution. Solution types range from entirely new business models that could disrupt traditional education, to optimising existing skills development efficiency and performance. The world of work for preparing students is changing quickly. Automation will make many jobs obsolete before long as many of the pathways through working life are changing dramatically. It already involves the 21st century curriculum, new academia learning innovation, gamification, industrial lot lab, learning analytics, cyber-physical systems. From this matter, how skill education institutions would be affected by the revolution and how the delivery of education will be transformed.

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SYNOPSIS

Without urgent and targeted action today to manage the near-term transition and build a workforce with futureproof skills, governments will have to cope with ever-growing unemployment and inequality, and businesses with a shrinking consumer base,” says Klaus Schwab, founder and executive chairman of the World Economic Forum. Experts indicate that part of the reason is that our skills aren’t keeping up with technological advances. Three key interconnected features affect how talent is developed and deployed in the world today and in the future, across the life cycle of an individual and, in the aggregate, entire populations. First, technology and globalization are significantly shifting

business models in all sectors, increasing the pace of change in job destruction and job creation. Second, education and training systems, having remained largely static and under-invested in for decades, are largely inadequate for these new needs. Third, outdated but prevailing cultural norms and institutional inertia create roadblocks particularly when it comes to gender. The skill sets required in both old and new occupations will change in most industries and transform how and where people work. It is crucial to understand globally, as well as between developed and emerging markets, the employment, skills and education concerns of individuals.

SYNOPSIS

Innovations in education for better skills and higher employability is essential for skills development in fourth industrial revolution. The role of Standard & Curriculum in education is to develop critical skills for innovations in the economy, which requires innovations within the educational sector itself. The role of education is to deliver skilled and innovative students to the workforce, and when the demand for different types of skills changes, the educational sector should respond correspondingly. Multi-disciplinary education are vital to fuse together technology and social sciences. This would include integrating sustainability and ethics

into the curriculum of digital, technological, STEM-related undergraduate and graduate courses. There is need of a new standard and curriculum development towards the Fourth Industrial Revolution. A standard and curriculum framework will be used as an instrument for the development and classification of qualifications according to a set of criteria for levels of learning to be achieved. All qualifications frameworks establish a basis for improving the quality, accessibility, linkages and public or labour market recognition of qualifications within a country and internationally.

Themes 2: Humanizing Potential for Skills Development in 4IR

Themes 3: Standard & Curriculum for Skills Development in 4IR

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SYNOPSIS

The development of an effective TVET system is at the heart of education reform efforts. These systems can be very complex and have many different faces and often the prime responsibility of Ministries of Education or Ministries of Human Resources. For governments and policy makers, it is vital that the enabling mechanisms are put in place for the Fourth Industrial Revolution to be a sustainable revolution. The innovations and economic value unlocked by the the Fourth Industrial Revolution must maximise positive social and environmental impacts, and avoid exacerbating today’s most pressing challenges. The governance challenge is even greater than in previous industrial revolutions due to the complexity, pace, and global and sectoral breadth of change. Zero-cost digital distribution today enables products and

Themes 4: Policies and Governance for Skills Development in 4IR

services to penetrate the mainstream and ‘go global’ in a matter of months, with policy and regulation often struggling to keep up. For the Fourth Industrial Revolution to be the first sustainable industrial revolution, governments and regulators will need to adapt quickly with the rapidly evolving landscape and provide the enabling environment, safeguards, investment and oversight to guide the future that is being built. Support and partnerships will be needed to unlock and scale innovation on emerging – and potentially game-changing-technologies and solutions for people and the world. Foresight, public policies and technological governance will be needed to avoid or minimise unintended consequences for skills development.

SYNOPSIS

The vision stresses the right to education, the principles of equity, inclusiveness, and quality and the importance of lifelong learning. TVET is concerned with the acquisition of knowledge and skills for the world of work, and is expected to help youth and adults to develop skills they need for employment, decent work and entrepreneurship, promoting equitable, inclusive and sustainable economic growth, and supporting transitions to green economies and environmental sustainability. Thus, the entire education system design to facilitate lifelong and wide of learning and the

Themes 5: Lifelong Learning for Skills Development in the 4IR

creation of formal, non-formal and informal learning opportunities for people of all ages. There are broad patterns associated with personal and professional learning related to socio-economic class, people’s access to technology, the kinds of jobs they have, their learning outlooks, and their racial and ethnic backgrounds. As a rule, those adults with more education, household incomes and internet-connecting technologies are more likely to be participants in today’s educational ecosystem and to use information technology to navigate the world.

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SYNOPSIS

While one of the main goals of education is to prepare students for their participation in the labour market, many education institutions lack of linkages to the world of work. But the 4th Industrial Revolution also poses some threats of industrialization. The main threats are job-losses, the redundancy of the model of industrialization through attracting Foreign Direct Investment (FDI) based on low-cost labour in assembly-type manufacturing, and the re-shoring of manufacturing to advanced economies. As far as entrepreneurship is concerned, policy makers should recognize that the 4th Industrial Revolution compatible policy requires promotion of entrepreneurial experiment within an appropriate

entrepreneurial ecosystems, characterized by live-and-let-die policies that will not support or keep inefficient firms alive, that will minimize rent-seeking and avoid government capture by entrepreneurs, that will provide entrepreneur with smart government support and that invests in entrepreneurial skills. Besides that, entrepreneurial learning promotes entrepreneurship and is about providing people with an entrepreneurial mindset. In this regard, the conference would like to explore ways to promotes the development of entrepreneurial skills through its various activities inline with the 4th Industrial Revolution

SYNOPSIS

Technology is evolving and developing at a rapid pace, changing the way that individuals and businesses do business with each other. Whether to save costs, improve efficiency, or meet industry regulations, it’s important that businesses cooperate, collaborate and share the benefits of digital manufacturing technologies, in order to remain competitive. Through industry partnerships, companies and institutions will work together in the field of smart manufacturing and digital production process networks and developing standardized cooperation, security and intellectual property. The main objective of this partnership is to support the development of the National Skills Qualification Framework in three key economic sectors to gather the

information about the needs of industry for skilled labor force. Promoting participation of the private sector in improving the status of skill development is essential. The program of partnership can be conceptualized with an objective of supporting skills market to enable employment through private sector engagement and participation. Industry cooperation in developing the skills is clear that the involvement of the industry is much more urgent in addressing the arrival of the 4th Industrial Revolution. Industry cooperation is strongly expected that the industry in Malaysia can accept changes in line with the 4th Industrial Revolution in order for the country to become a high-income developed country can be realized.

Themes 6: Economics, ROI and Entrepreneurship in 4IR

Themes 7: Industrial Collaborations for Skills Development in 4IR

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SYNOPSIS

Sustainable Development and the 4th Industrial Revolution challenges raise serious concerns for the current and future generations. Starting with considering a holistic approach to supporting a green economy, green skills are needed in this progressive approach. Critical thinking, assessing and developing ideas that inform and change actions should be applied in green skills in order to generate new solutions. Creating a sustainable lifestyle means rethinking our ways of living and how we organize our everyday lives. It is about transforming our societies towards more equity and living in balance with our natural environment. We should explore, and

Themes 8: Sustainability & Green Skills in 4IR

recommend, governance structures; policy and regulator trends to ensure governments have the agility and ability to keep pace with the 4th Industrial Revolution, and harness innovations that promise the greatest social and environmental returns. Besides that, we need to understand the existing and potential interrelationship between skills, energy, employment, innovation, industry and environmental policies for the challenges in the 4th Industrial Revolution. Mismatches between the current and future skills, demands of employers and the supply of skills should be identified in the 4th Industrial Revolution that may be affected by the sustainable development.

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R U S H D I A B D U L R A H I MSenior Vice President,Malaysian Industry-Government Group for High Technology

Rushdi Abdul Rahim is a Senior Vice President in Malaysian Industry Government Group for High Technology or better known by the acronym MIGHT, a technology think thank under the Prime Minister Department. He is also the Director of myForesight®, Malaysian Foresight Institute. He oversees and manages various foresight & future related activities that is conducted by both MIGHT and myForesight®.

Undertaking foresight projects and horizon & trend scanning activities, during the past few years he led the completion of a number of major foresight and futures initiatives including Youth Defined-Shape the Future; the engagement of youth in foresight, Future Rail 2030; a foresight project for the development rail industry in Malaysia as well as Future of Malaysian Public Service – Beyond 2020; a collaborative project with United Nations Development Programme (UNDP) and the

Public Service Department (JPA). He was also the Co-Chair for the working committee on Prioritization of Technologies for R&D under the National Science and Research Council (NSRC).

His area of specialization is foresight and future studies, strategic planning and project management consultancy. To date he has been involved in numerous technology related policy formulation and industrial sector development plans as well as organizational strategic plan development. His experience and involvement has been sought in various projects, forums and workshops advocating the use of foresight & futures thinking both local and internationally.

Rushdi was also featured as one of the 25 futurist in “Leading Thought’s – How to Use a Futurist”

K E Y N O T E S P E A K E R 1

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MR. SAIFUL JUMAAT OSMANGroup Chief Executive Officer of Focustech Group and MD/CEO of RapideTech Nusantara

A creative and inventive thinker, results driven who craves for challenge and not afraid of work outside his comfort zone. Self-motivated and resourceful Managing Director with a proven ability to develop and strengthen management teams in order to maximise company profitability and efficiency.

Experienced in leading and growing all sectors of an ICT business to make it a dynamic and progressive organisation and able to establish sustainable and profitable relationships with customers, suppliers and stakeholders across the world.

Completed his undergraduate and post graduate studies in France, with a Master in Electronics System Integration Architecture sponsored by TM. With 14 years of experience, he started off in TM subsidiary company, GITN Sdn Bhd, where he was

awarded A Top Performer in Telekom Malaysia Berhad by Dato Abdul Wahid (GCEO TM) then made his move to manage his own company at the age of 29. His forte has been in Network and Solution Architecture as well as Engineering.

His consultancy work is infected in PrasaranaNet, Prasarana Negara, Puncak Semangat Group, Alkarismi, Altel, IWK Visit Cenderawasih, TNB and Government Agencies namely MAMPU, 1GovNet, 1BestariNet, MCMC and MDEC.

The Managing Director of Focus Technology Network Sdn Bhd is naturally an eloquent speaker who has presented his knowledge and experience in prestigious platforms in the ICT industry all over the world SAIFUL JUMAAT such as in his homeland, Malaysia, Singapore, Jakarta in Indonesia and Nice in France.

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COMMITTEE MEMBERS

Patron

Advisor

Program Chair

Program Co - Chair

Secretary 1

Secretary 2

Treasurer 1Treasurer 2

Forward/Speech WritersMaster Of Ceremony

Website, Brochure and Program Book

Venue and FoodRefreshment

Protocol, Celebration andRelationships

Floor Manager

Secretariat, Registrationand Souvenirs

Rapporteur

Montaj

Doa Recitation

Technical

Prof. Tan Sri Dato’ Seri Dr. Noor Azlan GhazaliVice Cancellor,Universiti Kebangsaan Malaysia

Prof. Dato’ Dr. Norazah Mohd NordinDean,Faculty of Education,Universiti Kebangsaan Malaysia

Associate Prof. Dr. Mohamad Sattar Rasul

Prof Dr. Ruhizan Mohammad Yasin

Dr. Nor Hafizah Adnan

Dr. Mohd Effendi @ Ewan Mohd. Matore

En. Mohd. Rushdy Mohamad SaripEn. Azrizal Mohamed Zin

Dr. Aida Hanim A. HamidEn. Nur Ehsan Mohd. Said

Dr. Mohd. Khalid Mohamad Nasir

Dr. Radin Siti Aishah Radin A. Rahman

Dr. Mohd. Izwan MahmudPusat Komunikasi Korporat

Dr. Fariza Khalid Dr Hazrati Husnin

Dr. Harwati HashimPn. Siti Nur Diyana Mahmud

Dr. Haryanti Mohd Affandi

Dr. Muhammad Helmi Norman

Prof. Madya Dr. Maimun Aqsha Lubis

En. Muhamad Sofwan MahmudEn. Muhammad Nor AizatPuan Nur Syafawati KaharCik Asmahanim AmirEn. Ahmad Shahiddan SaidiHj. Ruhaizad Abd. Majid.En. Mohd Aizuddin SaariPn. Norazlinda MohamadPn. Nur Atiqah Jalaludin

Dato’ Dr. Mohd Gazali Abas Ketua Setiausaha KSM

En. Nidzam Kamarulzaman Ketua Pengarah JPK

Tn. Hj. Mohd Yazid Awalludin Pengarah

Dr. Zool Hilmi Mohamed Ashari Ketua Penolong Pengarah

En. Mohd Faizal Azrai Ab Aziz Penolong Pengarah

En. Syed Mahathir Syed Azman Shah Penolong Pengarah

Cik Azlin KamarudinKetua Penolong Pengarah

Pn. Norasmiza Azmi Penolong PengarahEn. Omar Md DawiPenolong Kanan Pengarah

En. Mohd Faizal Azrai Ab AzizPenolong Pengarah

Pn. Liyana Haminudin Penolong Kanan Pengarah

En. Sukri AwangPenolong Kanan Pengarah

En. Syed Najmuddin Syed OmarPenolong Pengarah

Dr. Nurul Amin Haji Badrul Ketua Penolong Pengarah

En. Mohd Shahrol @ Shukor Salleh Penolong Pengarah

Tn. Hj. Mahazrul KamarrudinEn. Yuslan YasokEn. Maznizam MansorEn. Ibrahim JamaluddinEn. Abu Zar OsmanEn. Mohd Sharol Azro OmarEn. Ahmad Al-Amin Mohamad FuadPn. Ainin Nisak Ahmad AsnawiEn. Abdul Hadi KasmoniEn. Hairul Nizzat Bahrin En. Baharil Ihzan OnnEn. Ahmad Mashudi Alpiah

Committee Universiti Kebangsaan Malaysia (UKM) Kementerian Sumber Manusia (KSM) Jabatan Pembangunan Kemahiran (JPK)

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MINISTRY OFHUMAN RESOURCES

FAKULTI PENDIDIKANFACULTY OF EDUCATION

APPRECIATION

www.ukm.my/fpendidikan/4irwww.dsd.gov.my

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Notes

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