Product Release Notes for Service Pack 3 of Avaya PDS 12.0 ...support.avaya.com/elmodocs2/ir/r2_0/IR_R2_0_Doc_CD/... · Product Release Notes for Service Pack 3 of Avaya PDS 12.0

Product Release Notes for Service Pack 3 of Avaya PDS 12.0

Avaya Inc. – Proprietary Use Pursuant to Company Instructions

Redmond Document 133-12648-03, Issue 7.0 Redmond Template TQS67-5 COMPAS Document 98922, Issue 7.0 COMPAS Template 79419, Issue 3 Page 1 of 1


Redmond Document ID # 133-12648-03

COMPAS Document ID # 98922

Authorization Name Initials Date

Current Issuer Mark A. Haugen MAH 6/24/03

Technical Manager Jim Hedges JH 7/3/03

Program Manager Al Eicholz AE 7/2/03

Revision history Issue Date Description

1.0 June 24, 2003 Initial release; Version K02 2.0 July 3, 2003 Second release; Version K04 3.0 July 10, 2003 Third release; Version K05 4.0 July 28, 2003 Fourth release; Version K07 5.0 August 20, 2003 Fifth release; Version K08 6.0 August 22.2003 Sixth release; Version K09; Gold Master Release 7.0 August 26, 2003 Seventh release; Version K09; Gold Master Release;

Add to list of MRs modified those that were inadvertently left off.




Table of Contents

1. Release Subject................................................................................................................. 3

1.1. Part Number / Version....................................................................................................... 3 1.2. Context Of The Release .................................................................................................... 3 1.3. Audience............................................................................................................................ 3 1.4. Supercedes........................................................................................................................ 3 1.5. Dependencies / Restrictions............................................................................................. 3 1.6. References......................................................................................................................... 3 2. Problem Definition / Reason for Release ......................................................................... 3

2.1. New Features / Major Enhancements............................................................................... 3 2.2. Major Bug Fixes ................................................................................................................4 3. Release Overview.............................................................................................................. 4

3.1. Files Report ....................................................................................................................... 4 3.2. Soffront Report.................................................................................................................. 4 3.3. QQ/Soffront Report ........................................................................................................... 6 3.4. SDN Report...................................................................................................................... 16 3.5. RPE Report ...................................................................................................................... 17 4. Release Details................................................................................................................ 18

4.1. Libraries Modified ........................................................................................................... 18 4.1.1. libcallsel ............................................................................................................................ 18 4.1.2. libcpp ................................................................................................................................ 18 4.1.3. libdsi ................................................................................................................................. 18 4.1.4. libiicb................................................................................................................................. 19 4.1.5. libsoe ................................................................................................................................ 19 4.1.6. libswif ................................................................................................................................ 19 4.1.7. libui ................................................................................................................................... 19 4.1.8. libutil ................................................................................................................................. 19 4.1.9. libutil++ ............................................................................................................................. 20

4.2. Libraries Added............................................................................................................... 20 4.2.1. libcallsel ............................................................................................................................ 20

4.3. Libraries Deleted ............................................................................................................. 20 4.4. Binaries Modified ............................................................................................................ 20

4.4.1. adump............................................................................................................................... 21 4.4.2. agent................................................................................................................................. 21 4.4.3. agentcheck........................................................................................................................ 22 4.4.4. ao_recall ........................................................................................................................... 22 4.4.5. brkfile ................................................................................................................................ 22 4.4.6. callconn............................................................................................................................. 22 4.4.7. caller................................................................................................................................. 22 4.4.8. callsel................................................................................................................................ 23




4.4.9. ccs .................................................................................................................................... 24 4.4.10. cepaspect ......................................................................................................................... 24 4.4.11. chk_pattern ....................................................................................................................... 24 4.4.12. config_ed .......................................................................................................................... 24 4.4.13. conn_mgr.......................................................................................................................... 24 4.4.14. createop............................................................................................................................ 24 4.4.15. cseldmp ............................................................................................................................ 25 4.4.16. datamgr............................................................................................................................. 25 4.4.17. dccserver .......................................................................................................................... 25 4.4.18. dispatcher ......................................................................................................................... 26 4.4.19. dswit ................................................................................................................................. 26 4.4.20. enserver............................................................................................................................ 26 4.4.21. evmon............................................................................................................................... 27 4.4.22. fdictdump .......................................................................................................................... 27 4.4.23. formlet............................................................................................................................... 27 4.4.24. get_field ............................................................................................................................ 27 4.4.25. hdsc .................................................................................................................................. 27 4.4.26. hsh_dump......................................................................................................................... 27 4.4.27. internetmon....................................................................................................................... 27 4.4.28. ivr_config .......................................................................................................................... 27 4.4.29. ivr_conn ............................................................................................................................ 27 4.4.30. job_strter........................................................................................................................... 27 4.4.31. jobmon.............................................................................................................................. 27 4.4.32. latemrk.............................................................................................................................. 28 4.4.33. listdist................................................................................................................................ 28 4.4.34. listserver ........................................................................................................................... 28 4.4.35. logger................................................................................................................................ 28 4.4.36. lstacct ............................................................................................................................... 28 4.4.37. mem_dump....................................................................................................................... 28 4.4.38. menu................................................................................................................................. 28 4.4.39. msetup.............................................................................................................................. 28 4.4.40. msg_mapper ..................................................................................................................... 29 4.4.41. operator ............................................................................................................................ 29 4.4.42. opmon............................................................................................................................... 29 4.4.43. porter ................................................................................................................................ 29 4.4.44. print_pif ............................................................................................................................. 30 4.4.45. readtape............................................................................................................................ 30 4.4.46. recall_rmp ......................................................................................................................... 30 4.4.47. record_ed.......................................................................................................................... 30 4.4.48. report ................................................................................................................................ 30 4.4.49. rpt_view ............................................................................................................................ 30 4.4.50. scrnbld .............................................................................................................................. 31 4.4.51. setzones ........................................................................................................................... 31 4.4.52. shmon............................................................................................................................... 31 4.4.53. statsPumpCtrl ................................................................................................................... 31 4.4.54. swif_mako......................................................................................................................... 31 4.4.55. swit ................................................................................................................................... 31 4.4.56. writetape ........................................................................................................................... 31

4.5. Binaries Added................................................................................................................ 31 4.5.1. cepaspect_cs .................................................................................................................... 31 4.5.2. chk_pattern ....................................................................................................................... 31 4.5.3. list_status.......................................................................................................................... 31 4.5.4. md_callsel......................................................................................................................... 31 4.5.5. n_report ............................................................................................................................ 32




4.5.6. nuimon.............................................................................................................................. 32 4.5.7. nuimon_client.................................................................................................................... 32 4.5.8. nuisance ........................................................................................................................... 32 4.5.9. peg ................................................................................................................................... 32

4.6. Binaries Deleted .............................................................................................................. 32 4.6.1. dccclient............................................................................................................................ 32

4.7. Binaries Renamed........................................................................................................... 32 4.7.1. campaignsurf ! internetmon............................................................................................. 32

4.8. Directories Modified........................................................................................................ 32 4.8.1. report ................................................................................................................................ 32

4.9. Directories Added ........................................................................................................... 32 4.9.1. imon.................................................................................................................................. 32 4.9.2. archive/rmt_callsel............................................................................................................. 32

4.10. Directories Deleted.......................................................................................................... 32 4.11. Directories Moved or Renamed ...................................................................................... 32

4.11.1. /tmp/reports ! /opt/avaya/pds/reports ............................................................................... 32 4.11.2. /opt/avaya/pds/xfer/pcanal ! /opt/avaya/pds/public/pcanal................................................ 33

4.12. Files Modified .................................................................................................................. 33 4.12.1. /etc/group.......................................................................................................................... 33 4.12.2. /etc/passwd ....................................................................................................................... 33 4.12.3. /etc/skel/pds_agent/.profile

/etc/skel/pds_extract/.profile /etc/skel/pds_system/.profile.............................................................................................. 33

4.12.4. /etc/skel/pds_extract/.profile .............................................................................................. 33 4.12.5. /home/reportft/.profile ........................................................................................................ 33 4.12.6. class/HDCC.jar.................................................................................................................. 34 4.12.7. class/SPMP.jar.................................................................................................................. 34 4.12.8. config/*.edt ........................................................................................................................ 34 4.12.9. config/*.wt_tape................................................................................................................. 34 4.12.10. config/blend.edt................................................................................................................. 35 4.12.11. config/createop.cfg............................................................................................................ 35 4.12.12. config/createop.tpl ............................................................................................................. 35 4.12.13. config/default.ctb ............................................................................................................... 35 4.12.14. config/evmon.cfg............................................................................................................... 35 4.12.15. config/group.pds................................................................................................................ 35 4.12.16. config/iicb_mon.mnu ......................................................................................................... 35 4.12.17. config/jobmon.ctb .............................................................................................................. 35 4.12.18. config/outbound.edt........................................................................................................... 35 4.12.19. config/passwd.pds............................................................................................................. 35 4.12.20. config/sysverify.cfg............................................................................................................ 35 4.12.21. etc/language.cfg................................................................................................................ 36 4.12.22. etc/master.cfg ................................................................................................................... 36 4.12.23. etc/parameters.cfg............................................................................................................. 36 4.12.24. etc/pathnames.cfg............................................................................................................. 36 4.12.25. help/backupdb.hlp ............................................................................................................. 36 4.12.26. help/backupm.hlp .............................................................................................................. 36 4.12.27. help/control.hlp.................................................................................................................. 36 4.12.28. help/featureadd.hlp

help/featurerm.hlp ............................................................................................................. 36 4.12.29. help/install.hlp ................................................................................................................... 36 4.12.30. help/jobsel.hlp ................................................................................................................... 36




4.12.31. help/product.hlp................................................................................................................. 37 4.12.32. help/sysmon.hlp ................................................................................................................ 37 4.12.33. help/transfer.hlp ................................................................................................................ 37 4.12.34. ivr/dialer.ds........................................................................................................................ 37 4.12.35. ktbs/hp.ktb

ktbs/hpterm.ktb ktbs/jobmon.ktb ktbs/vt100.ktb ktbs/vt220.ktb ktbs/vt320.ktb ktbs/xterm.ktb.................................................................................................................... 37

4.12.36. ktbs/jobmon.ktb................................................................................................................. 37 4.12.37. ktbs/vt220.ktb.................................................................................................................... 37 4.12.38. language/bin_*.msg........................................................................................................... 37 4.12.39. language/cbadmin.alert ..................................................................................................... 37 4.12.40. language/sh_*.msg............................................................................................................ 37 4.12.41. language/bin_eng.msg ...................................................................................................... 38 4.12.42. language/gw.alert .............................................................................................................. 39 4.12.43. language/sh_eng.msg ....................................................................................................... 39 4.12.44. lists/inbnd1.acpt

lists/inbnd1.fdict lists/inbnd1.map lists/inbnd1.scrn ................................................................................................................ 39

4.12.45. man/man1.Z/createop.1 .................................................................................................... 39 4.12.46. man/man1.Z/ao_recall.1.................................................................................................... 39 4.12.47. man/man1.Z/jobhist.1........................................................................................................ 39 4.12.48. man/man1.Z/listdist.1 ........................................................................................................ 39 4.12.49. man/man1.Z/op_hist.1....................................................................................................... 39 4.12.50. man/man1.Z/report.1......................................................................................................... 39 4.12.51. man/man1.Z/rpt_view.1 ..................................................................................................... 39 4.12.52. man/man2.Z/archive_mgr.2............................................................................................... 39 4.12.53. man/man2.Z/clear_all.2 ..................................................................................................... 39 4.12.54. man/man2.Z/start_pds.2.................................................................................................... 39 4.12.55. man/man2.Z/stop_pds.2.................................................................................................... 39 4.12.56. man/man2.Z/validate_list.2................................................................................................ 40 4.12.57. menus/*.cmd..................................................................................................................... 40 4.12.58. menus/agentlst.cmd .......................................................................................................... 40 4.12.59. menus/backup.menu ......................................................................................................... 40 4.12.60. menus/cdwanal.cmd.......................................................................................................... 40 4.12.61. menus/control.menu.......................................................................................................... 40 4.12.62. menus/extract.cmd............................................................................................................ 40 4.12.63. menus/featureadd.menu

menus/featurerm.menu ..................................................................................................... 40 4.12.64. menus/inbnd.cmd.............................................................................................................. 40 4.12.65. menus/jobhistrpt.cmd ........................................................................................................ 40 4.12.66. menus/jobsel.cmd ............................................................................................................. 40 4.12.67. menus/pcanal.cmd ............................................................................................................ 40 4.12.68. menus/product.menu......................................................................................................... 40 4.12.69. menus/transfer.cmd........................................................................................................... 40 4.12.70. newconfig/rootsbin/mts_script............................................................................................ 41 4.12.71. shell/activityrpt................................................................................................................... 41 4.12.72. shell/archive_mgr .............................................................................................................. 41 4.12.73. shell/check_db .................................................................................................................. 41 4.12.74. shell/check_mts................................................................................................................. 41 4.12.75. shell/check_pds................................................................................................................. 41




4.12.76. shell/choose_dev .............................................................................................................. 41 4.12.77. shell/clear_all .................................................................................................................... 41 4.12.78. shell/config_sync............................................................................................................... 41 4.12.79. shell/create_append .......................................................................................................... 41 4.12.80. shell/create_clist................................................................................................................ 41 4.12.81. shell/dbjobterm.................................................................................................................. 42 4.12.82. shell/display_lists .............................................................................................................. 42 4.12.83. shell/dump_tool ................................................................................................................. 42 4.12.84. shell/end_login .................................................................................................................. 42 4.12.85. shell/ext_newfd ................................................................................................................. 42 4.12.86. shell/fclr............................................................................................................................. 42 4.12.87. shell/install_config ............................................................................................................. 42 4.12.88. shell/make_clist................................................................................................................. 42 4.12.89. shell/make_sync_result ..................................................................................................... 42 4.12.90. shell/make_test ................................................................................................................. 42 4.12.91. shell/mtscontrol ................................................................................................................. 42 4.12.92. shell/oplogrpt..................................................................................................................... 42 4.12.93. shell/pc_print..................................................................................................................... 42 4.12.94. shell/pdscontrol ................................................................................................................. 42 4.12.95. shell/pds_svcscontrol ........................................................................................................ 43 4.12.96. shell/phone_match ............................................................................................................ 43 4.12.97. shell/purge ........................................................................................................................ 43 4.12.98. shell/rm_clist ..................................................................................................................... 43 4.12.99. shell/rpt_log....................................................................................................................... 43 4.12.100. shell/svcscontrol................................................................................................................ 43 4.12.101. shell/wt_tape ..................................................................................................................... 43 4.12.102. tools/inbound/inbnd1.acpt

tools/inbound/inbnd1.fdict tools/inbound/inbnd1.map tools/inbound/inbnd1.scrn.................................................................................................. 43

4.12.103. tools/scripts/script_list........................................................................................................ 43 4.12.104. tools/shell/NIS_client ......................................................................................................... 43 4.12.105. tools/shell/dgcreate ........................................................................................................... 43 4.12.106. tools/shell/get_data ........................................................................................................... 43 4.12.107. tools/shell/install_aor ......................................................................................................... 43 4.12.108. tools/shell/install_cup ........................................................................................................ 44 4.12.109. tools/shell/install_mon ....................................................................................................... 44 4.12.110. tools/shell/msg_merge....................................................................................................... 44 4.12.111. tools/shell/pcanal_port....................................................................................................... 44 4.12.112. tools/shell/purge_all........................................................................................................... 44 4.12.113. tools/shell/renum_dict........................................................................................................ 44 4.12.114. tools/shell/replace.............................................................................................................. 44 4.12.115. tools/shell/tar_conf ............................................................................................................ 44 4.12.116. tools/shell/tar_conf.coe1.................................................................................................... 44 4.12.117. tools/shell/tar_conf1 .......................................................................................................... 44 4.12.118. tools/shell/uninstl_mon ...................................................................................................... 44

4.13. Files Added...................................................................................................................... 44 4.13.1. config/ccs.conf .................................................................................................................. 44 4.13.2. etc/start_sdj

etc/stop_sdj....................................................................................................................... 44 4.13.3. help/backupdb.hlp ............................................................................................................. 45 4.13.4. help/nreportcmd.hlp........................................................................................................... 45 4.13.5. lists/relnotes.v17 ............................................................................................................... 45 4.13.6. lists/zips2002.v17.............................................................................................................. 45




4.13.7. menus/backupdb.cmd ....................................................................................................... 45 4.13.8. menus/nreport.cmd ........................................................................................................... 45 4.13.9. shell/backup_db ................................................................................................................ 45 4.13.10. shell/check_db_avail.awk .................................................................................................. 45 4.13.11. shell/copy_cron ................................................................................................................. 45 4.13.12. shell/create_n_report......................................................................................................... 45 4.13.13. shell/sdjcontrol .................................................................................................................. 45 4.13.14. tools/shell/NIS_slave......................................................................................................... 45 4.13.15. tools/shell/NIS_xfer ........................................................................................................... 45 4.13.16. tools/shell/what_diff ........................................................................................................... 45 4.13.17. xfer/pcanal ........................................................................................................................ 45

4.14. Files Deleted.................................................................................................................... 46 4.14.1. help/end.hlp.opt

help/err.hlp.opt help/strt.hlp.opt.................................................................................................................. 46

4.14.2. help/lists.hlp ...................................................................................................................... 46 4.14.3. help/tape.hlp ..................................................................................................................... 46 4.14.4. ktbs/std_cmds.dsc............................................................................................................. 46 4.14.5. menus/tape.cmd................................................................................................................ 46 4.14.6. shell/display_lists .............................................................................................................. 46 4.14.7. shell/renum_dict ................................................................................................................ 46 4.14.8. tools/shell/choose_opt ....................................................................................................... 46 4.14.9. tools/shell/install_csp

tools/shell/uninstl_csp........................................................................................................ 46 4.14.10. tools/shell/install_jsm

tools/shell/uninstl_jsm........................................................................................................ 46 4.15. Files Moved or Renamed ................................................................................................ 46

4.15.1. pab/acdmon.alert ! pds/language/acdmon.alert ............................................................... 46 4.15.2. pab/cbadmin.alert ! pds/language/cbadmin.alert.............................................................. 46 4.15.3. pab/gw.alert ! pds/language/gw.alert ............................................................................... 46 4.15.4. pab/iicb_alert.<LANG> ! pds/language/iicb_alert.<LANG>............................................... 46 4.15.5. ktbs/xterms.ktb ! ktbs/xterm.ktb....................................................................................... 47 4.15.6. man/man1.Z/campaignsurf.1 ! man/man1.Z/internetmon.1 .............................................. 47 4.15.7. tools/shell/install_csp ! tools/shell/install_mon ................................................................. 47 4.15.8. tools/shell/uninstl_csp ! tools/shell/uninstl_mon ............................................................... 47 4.15.9. language/lt.chinese ! language/lt.chinese-s ..................................................................... 47 4.15.10. xfer/pcanal/*.* ! xfer/public/pcanal/*.*............................................................................... 47

4.16. Interfaces Modified.......................................................................................................... 47 4.16.1. CmdCtrl.idl ........................................................................................................................ 47 4.16.2. DialerCmdCtrl.idl ............................................................................................................... 47 4.16.3. EventTypes.idl................................................................................................................... 47

4.17. Interfaces Added ............................................................................................................. 47 4.18. Interfaces Deleted ........................................................................................................... 47 4.19. Components Modified..................................................................................................... 47 4.20. Components Added ........................................................................................................ 47 4.21. Components Deleted....................................................................................................... 47 5. Release Installation......................................................................................................... 48

5.1. Pre-Installation Procedure .............................................................................................. 48 5.2. Installation Procedure..................................................................................................... 49




5.3. Post-Installation Procedure ............................................................................................ 53 5.4. Uninstall Procedure ........................................................................................................ 53 6. Special Testing Requirements........................................................................................ 56

7. Known Problems............................................................................................................. 56

7.1. Internationalization/Localization Issues......................................................................... 56 7.2. Other Issues .................................................................................................................... 56 8. Appendix A – Build MO_DEV12_SP3_K04 ..................................................................... 57

8.1. Overview of Release........................................................................................................ 57 8.2. QQ/Soffront Report ......................................................................................................... 57 9. Release Details................................................................................................................ 57

9.1. Binaries Modified ............................................................................................................ 57 9.1.1. porter ................................................................................................................................ 57

9.2. Binaries Added................................................................................................................ 58 9.2.1. n_report ............................................................................................................................ 58 9.2.2. nuimon.............................................................................................................................. 58 9.2.3. nuimon_client.................................................................................................................... 58 9.2.4. nuisance ........................................................................................................................... 58

9.3. Directories Moved or Renamed ...................................................................................... 58 9.3.1. /opt/avaya/pds/xfer/pcanal ! /opt/avaya/pds/public/pcanal................................................ 58

9.4. Files Modified .................................................................................................................. 58 9.4.1. /etc/skel/pds_extract/.profile .............................................................................................. 58 9.4.2. /home/reportft/.profile ........................................................................................................ 58 9.4.3. config/sysverify.cfg............................................................................................................ 58 9.4.4. etc/pathnames.cfg............................................................................................................. 58 9.4.5. menus/cdwanal.cmd.......................................................................................................... 58 9.4.6. menus/extract.cmd............................................................................................................ 58 9.4.7. menus/pcanal.cmd ............................................................................................................ 58 9.4.8. shell/check_db .................................................................................................................. 59 9.4.9. shell/dbjobterm.................................................................................................................. 59 9.4.10. shell/mtscontrol ................................................................................................................. 59 9.4.11. shell/pds_svcscontrol ........................................................................................................ 59 9.4.12. shell/svcscontrol................................................................................................................ 59 9.4.13. tools/shell/pcanal_port....................................................................................................... 59 9.4.14. tools/shell/replace.............................................................................................................. 59 9.4.15. tools/shell/tar_conf ............................................................................................................ 59 9.4.16. tools/shell/tar_conf.coe1.................................................................................................... 59 9.4.17. tools/shell/tar_conf1 .......................................................................................................... 59

9.5. Files Added...................................................................................................................... 59 9.5.1. config/ccs.conf .................................................................................................................. 59 9.5.2. help/nreportcmd.hlp........................................................................................................... 59 9.5.3. menus/nreport.cmd ........................................................................................................... 59 9.5.4. shell/check_db_avail.awk .................................................................................................. 59 9.5.5. shell/create_n_report......................................................................................................... 60 9.5.6. xfer/pcanal ........................................................................................................................ 60

9.6. Files Moved or Renamed ................................................................................................ 60




9.6.1. xfer/pcanal/*.* ! xfer/public/pcanal/*.*............................................................................... 60 10. Appendix B – Build MO_DEV12_SP3_K05 ..................................................................... 61

10.1. Overview of Release........................................................................................................ 61 10.2. QQ/Soffront Report ......................................................................................................... 61 10.3. SDN Report...................................................................................................................... 61 11. Release Details................................................................................................................ 61

11.1. Libraries Modified ........................................................................................................... 61 11.1.1. libdsi ................................................................................................................................. 61

11.2. Binaries Modified ............................................................................................................ 62 11.2.1. agent................................................................................................................................. 62 11.2.2. caller................................................................................................................................. 62 11.2.3. jobmon.............................................................................................................................. 62 11.2.4. menu................................................................................................................................. 62 11.2.5. mem_dump....................................................................................................................... 62 11.2.6. operator ............................................................................................................................ 62 11.2.7. shmon............................................................................................................................... 62

11.3. Binaries Added................................................................................................................ 62 11.3.1. peg ................................................................................................................................... 62

11.4. Files Modified .................................................................................................................. 62 11.4.1. class/HDCC.jar.................................................................................................................. 62 11.4.2. config/sysverify.cfg............................................................................................................ 62

12. Appendix C – Build MO_DEV12_SP3_K07 ..................................................................... 63


13.1. Libraries Modified ........................................................................................................... 64 13.1.1. libcallsel ............................................................................................................................ 64

13.2. Binaries Modified ............................................................................................................ 64 13.2.1. caller................................................................................................................................. 64 13.2.2. callsel................................................................................................................................ 64 13.2.3. ccs .................................................................................................................................... 65 13.2.4. createop............................................................................................................................ 65 13.2.5. datamgr............................................................................................................................. 65 13.2.6. menu................................................................................................................................. 65 13.2.7. porter ................................................................................................................................ 65

13.3. Directories Modified........................................................................................................ 65 13.3.1. report ................................................................................................................................ 65

13.4. Files Modified .................................................................................................................. 65 13.4.1. /etc/group.......................................................................................................................... 65 13.4.2. config/createop.tpl ............................................................................................................. 65 13.4.3. config/sysverify.cfg............................................................................................................ 65 13.4.4. etc/master.cfg ................................................................................................................... 65




13.4.5. language/bin_*.msg........................................................................................................... 65 13.4.6. menus/*.cmd..................................................................................................................... 65

14. Appendix D – Build MO_DEV12_SP3_K08 ..................................................................... 66


15.1. Binaries Modified ............................................................................................................ 67 15.1.1. agent................................................................................................................................. 67 15.1.2. brkfile ................................................................................................................................ 67 15.1.3. caller................................................................................................................................. 67 15.1.4. callsel................................................................................................................................ 67 15.1.5. enserver............................................................................................................................ 67 15.1.6. menu................................................................................................................................. 67 15.1.7. msetup.............................................................................................................................. 67 15.1.8. operator ............................................................................................................................ 67

16. Appendix E – Build MO_DEV12_SP3_K09 ..................................................................... 68


17.1. Binaries Modified ............................................................................................................ 69 17.1.1. agent................................................................................................................................. 69 17.1.2. ao_recall ........................................................................................................................... 69 17.1.3. createop............................................................................................................................ 69 17.1.4. jobmon.............................................................................................................................. 69 17.1.5. operator ............................................................................................................................ 69

17.2. Files Modified .................................................................................................................. 69 17.2.1. config/ccs.conf .................................................................................................................. 69 17.2.2. config/group.pds................................................................................................................ 69

18. Appendix F – Build MO_DEV12_SP3_K09...................................................................... 70

18.1. Overview of Release........................................................................................................ 70 18.2. QQ/Soffront Report ......................................................................................................... 70 18.3. SDN Report...................................................................................................................... 71




1. Release Subject

This document is the release notes and installation notes for Service Pack 3 of release 12.0 of the Avaya Predictive Dialing System (PDS).

1.1. Part Number / Version 12648-03.

1.2. Context Of The Release This is a Service Pack to be installed on top of an existing Avaya PDS release 12.0 version K50 or version K53 with or without Service Pack 1 and with or without Service Pack 2.

Note: If this installation is for a language other than ENGLISH, version K53 of PDS 12.0 must be installed rather than version K50 before any configuration work is done.

1.3. Audience This document is intended for persons installing and testing this release.

1.4. Supercedes This release is the third Service Pack for Avaya PDS release 12.0 and as such includes everything from Service Pack 1 and Service Pack 2.

1.5. Dependencies / Restrictions This release was created using the UNIX “swpackage” utility and therefore must be installed with the UNIX “swinstall” utility.

This Service Pack can only be installed on an existing Avaya PDS release 12.0 with or without Service Pack 1 and with or without Service Pack 2.

1.6. References Document Number Document Name N/A Project Plan for Redwood N/A Redwood Technical Prospectus N/A Requirements/Features Specification for Redwood N/A High Level Design Document N/A Detail Level Design Document N/A Integration Test Plan N/A Integration Test Report

2. Problem Definition / Reason for Release

This Service Pack has been created to update files changed since the release of Avaya PDS release 12.0 Service Pack 2. Items that were resolved with Service Pack 1 and Service Pack 2 have been highlighted in gray.

2.1. New Features / Major Enhancements • PDS now ignores Telezapper type devices. See “Avaya PDS 12.0 Patch –

TeleZapper”, COMPAS ID 98809, for more information.




• PDS now does nuisance call monitoring and reporting to comply with regulatory changes recently passed by the State of California and by the FTC. See the “Compliance Monitor Project Plan”, COMPAS ID 96624, for more information.

• Anonymous FTP now has access to the PC Analysis files in the pcanal directory.

• PDS now allows the setting in the telephony scripting of any field in a calling list.

2.2. Major Bug Fixes • See the Soffront Report and QQ/Soffront Report below.

• Patch SDN12_419 was a “super” patch that merged almost all of the existing patches from PDS 12.0 into one. This patch has been merged into SP3.

3. Release Overview

3.1. Files Report This section has been omitted. Please see section 4 Release Details below.

3.2. Soffront Report The following were marked as “Resolved” by this release:

Defect ID Severity Title 16724 3 Event Monitor not capturing IP data during ftp transfers 16865 3 Not able to start job if it is being edited via the CUI menus 17139 3 Recall dialog window displays the Result column incorrectly 17314 3 International time zones not displaying correctly 17328 2 compcode counts for agent releases in agentcompcode table incorrect 17403 3 Pattern matching facility is missing features. 17427 3 Alternate phone settings cannot be deleted in jobmon (under

Settings/Call Strategy Control) 17457 2 config_ed looks for inbound list on local PDS only 17522 5 Suggest re-wording error message M86850 17605 5 Not an issue, just an information request: Where do "Display Statistics"

in jobmon -m iicb_mon come from? 17624 5 'DccsErrorReporter' uses wrong __FILE__ and __LINE__ data for error

reporting 17689 4 Not able to run selection messages need to be cleaned up 17800 3 Error in account file after PAB job shutdown when API agent requests

logout 17862 3 Agent status not correct for off job/offline 17867 3 Some agents with a status of Offline not being displayed 17888 3 Reboot incorrectly reports Midtier Server startup as FAIL 17889 3 From Beta 1 site: RES.S verifies, but won't run 17902 3 DCCS reports 'E00522' after a failure to connect a headset ID 17909 3 Copy of admin crontab file in prodcron directory cannot be read by

moproget 17914 4 When install_license is not run and dispatcher cannot start up, the error

message is not meaningful. 17934 2 record_ed parm in POST_TRANS field of .job can't process the multi-

dialer calling list syntax 17940 3 archive_mgr script needs to be updated per Redwood changes 17946 4 Inconsistency in treating connector symbols by 'verify_select(...)' inside




Defect ID Severity Title RECALL and SELECT sections

17960 2 Realtime Campaign Update feature is not functional 17965 3 Performance Improvement for Real Time Data collected from Dialers

and stored in the Mid Tier 17993 5 createop - password not totally encrypted 17996 2 Multi-dialer - sudden decrease in Phone Calls Left when Expert Calling

Ratio set to W100 18010 4 Maximum number of sysops reached not being displayed 18024 2 Purify UMR errors in 'throwErrnoCommonException(...)' 18025 2 Purify FUM errors in 'throwErrnoCommonException(...)' 18033 4 Grammar error in the "Calling Lists and Users" help file under the

"Record Edit" heading 18034 4 Cleanup: lists.hlp file should be removed from /opt/avaya/pds/help

directory 18046 3 When installing inbound functionality, resulting file permissions are not

correct 18058 4 get_field script does not properly process the '-n' option. 18063 5 Error message E28402 needs grammar/spelling corrected 18065 3 Uses Signal() and Sigvector() Should use Sigaction ( plus other code

review findings) 18070 3 Job control processing continues even though an error caught 18074 4 Code comment changes for createop from Code Review 18075 4 Change createop output messages from Code Review 18076 4 Use/create #define statements in createop for Code Review 18077 4 Reorder createop code logic, Code Review 18078 4 Investigate createop improvements for Code Review 18079 4 Change test_nsswitch() to only read file once, createop Code Review 18080 4 Add NULL terminating byte in change_nis_passwd(), createop Code

Review 18081 4 Add error message for bad return from putpwnam(), createop Code

Review 18085 3 moproput and moproget need to belong to group other 18088 3 Set the "Are you sure?" prompt to YES to turn on agent list functionality

in agentlst.cmd 18090 3 When changing dictionary files in Screen Builder, common fields, not

undefined fields, are deleted. 18091 3 Remapping option of Screen Builder "Change Dictionary" option is not

functioning properly 18098 2 DNC feature not marking all lists and displays error that dnchsh file is

older than calling list 18100 3 verify_job messages not matching config_ed messages 18101 3 dccs job verification fails to catch all errors 18123 5 Enhancement Request: Change wording for Call Selection Help file 18128 4 Code Review: datamgr needs to have descriptive file headers and

function headers plus a few other issues 18171 1 Data stops being pushed into database in 4-dialer POD 18267 4 install_config script has a syntax error 18276 2 /tmp/reports directory is not being cleaned via clear_all. Root file

system is filling up. 18318 1 Datapump fails on manual call 18319 3 Start_job is releasing the process file lock in error




The following were marked as “Not a Bug” by this release:

Defect ID Severity Title 17515 4 jobmon -m iicb_mon screen does not clear (refresh) after implementing

a menu item

The following were marked as “Not Reproducible” by this release:

Defect ID Severity Title 16692 3 some agents on a linked job not being cleared upon job shutdown 17604 3 jobmon -m iicb_mon: Alerts do not update if agent blending is

shutdown and restarted 17710 3 From Beta #2 site: Exceeded number of SYSOPS agents

The following were marked as “Duplicate” by this release:

Defect ID Severity Duplicate ID

Title

17541 2 17934 hash file out of date with calling list on multi-dialer pod 17878 2 17457 Shared inbound calling list feature not working 17931 2 17934 Campaign update feature does not work 18001 2 17996 Multi-dialer - with ECR set to W100 on 2 dialers, the

addition of a 3rd dialer only logs on 160 of 240 agents 18021 3 18007 From Beta 1: Midtier Server FAIL displayed during boot 18035 2 17906 The man pages need to be fixed for SP1 18142 5 17965 Enhance Event Server to send agent stats only when the

agent has a state change.

3.3. QQ/Soffront Report The following were marked as “Resolved” by this release:

Defect ID QQ/Soffront

QQ Priority

Title

64550/16397 3-High No audit trail for applications 64811/16751 2-Med Job specific voice message file name not displaying message file

name 65248/17243 4-Crit No error returned when any cmdcontrol function fails 65317/17333 1-Low DCCS Code Purification 65517/17590 1-Low check_mts shouldn't show dccserver as one of the midtier processes 65525/17598 3-High Primary dialer agents get hung on calls in multi-dialer mode 65569/17657 1-Low ISDN_LOG parameter missing from installed master.cfg 65686/17790 3-High shell script "create_clist" should be reviewed for consistency with

hosttopds 65757/17877 1-Low create_clist may have unexpected consequences with non-standard

clist names 65841/17974 1-Low When changing Inbound Service Time in jobmon, the msg displayed

on the screen is incorrect 65846/17983 4-Crit enclient - Agent Stats - totalCallsWorked data reported appears to be

incorrect 65887/18041 3-High Unit work list selection not using -u option when running

job/selection from GUI 65695/17781 1-Low IDccsErrorReporter' interface needs to be extended to support

additional error info for control_job 65702/17809 1-Low Error message inaccurate when Selection is run





QQ Priority

Title

65824/17947 2-Med Event service exits after second job ends in a Blend job linking situation with API agents (trusted system)

65902/18056 3-High Campaign Surfer: Surfer Overview page needs to have the word MOSAIX updated to PDS.

65912/18066 3-High Campaign Surfer naming conventions for SP1 65958/18127 3-High Call Selection needs to report back to the client if it fails to start or it

successfully started. 65967/18140 2-Med Receiving errors when attempting to run a job that does not exist on

additional PDSs 66015/18127 3-High Callsel runs too slow on remote dialers for large calling lists;

introduces too much network traffic. 66020/18229 2-Med IVR description is not changed using ivr_config -e <ivr id> <ivr ip>

<new description> 66046/18259 1-Low CLEANUP: Remove obsolete CLCTAORECALLDATA field from

master.cfg 66057/18277 1-Low Request move of /tmp/reports directory to /opt/avaya/tmp/reports or

/opt/avaya/pds/tmp/reports 66077/18304 3-High Cannot transfer IVR agents back to pool job using Monitor 66086/18319 2-Med Start_job is releasing the process file lock in error 67578/13409 2-Med V178681 Cannot monitor more than 44 domains. 71032 3-High PDS 12.0 SP1 k08 CD-ROM only contains 1 fileset 71128 4-Crit StartSelection Error: (DCCS): Unable to locate status for calling

index handle 71230 2-Med The control_job set functions where not returning an error if required

fields where blank. 71260 2-Med Add support for QT1PRI, QE1PRI and QE1DSS cards in dgcreate 71361 2-Med hdsc process not running upon system reboot 71401 2-Med HP-UX Start-up in progress screen shows PDS started OK when it

should report FAIL 71621 3-High M7945760: Menu program fails to allocate memory when there is a

large prn file in the PCANAL directory 71623 3-High M7939729: Area code updater does not move new files into place. 71643 2-Med M11.2 SP1: agent owned recalls were placed after guard time 71665 2-Med Regex processing of 'CA{NA,LI,RG}*' fails 71759 2-Med 'callsel' tool: 'check_reqfields(...)' function does NOT check for

required fields PHONEXX 71781 4-Crit Report generation during download processing fails with core dump 71830 1-Low No log_file data is generated after installing PDSDB_SVCPK 71941/16965 1-Low Insufficient error handling for agent functionality (notify_agent(),

transfer_agent(), remove_agent()) in DCCS 71971 2-Med The SWITCHYEAR variable used by readtape can be left blank

which would set all years to the 1900s 71975 1-Low Fix list_prep so the screen does not get cleared preventing the

reading of messages 72084 3-High createop -p <old passwd file> -g <old group file> command updates

passwd file, but strips old passwords 72132 4-Crit No audio when agent monitoring attempted 72139 4-Crit compcode counts for agent releases in agentcompcode table may not

be accurate under heavy load conditions 72140 2-Med ALL LANG - CUI - 6.4.1.19, Function keys in Screenbuilder are not





QQ Priority

Title

working. 72141 1-Low Inconsistent error message between job and selection/strategy for

invalid file names 72155 3-High Queued call condition causes dialer to stop dialing leading to burst

of dials and instability 72182 3-High enserver dying during job run (outbound, outbound PTP, inbound,

blend, and agent blending) 72323 2-Med Event Server does not properly deliver statistics when subsets of stat

types are requested. 72329 1-Low Cleanup: install_csp and uninstl_csp files should be deleted now

that they have been replaced with install_mon and uininstl_mon. 72388 2-Med enserver error messages when agents transfer from a job to a linked

job 72479 2-Med Remove obsolete and not supported 'dccclient' from PDS build,

deployment and documentation 72592 1-Low JPN: 6.4.1.34 Japanese strings are corrupted 72658 1-Low API system: Read error on client command socket 72681 2-Med Dialer/Midtier services allow users without pds_system privileges to

logon to Campaign Director 72702 2-Med Change the RMDUPS field in list1.wt_tape to RMDUPSVALUE

and add RMDUPSFIELD 72804 2-Med ext_newfd fails to process list1.old if list does not exist 72808 3-High No button/option on Job Link dialog window not functioning 72840 3-High Total values not coming through correctly 72889 1-Low hsh_dump with -i option fails to find record and generates core

dump 72902 3-High Agent process times out after only 30 seconds when waiting for a

headset connection 72928 2-Med Change $SHELL_ENVFILE to /opt/avaya/pds/shell/envfile in

make_sync_results 72936 3-High AOR not working with API agents 72937 3-High AORs are passed to agents after guardtime 72961 2-Med Undo changes made for MR 66022 73042 3-High Time Zones do not display - also in Italian 73049 2-Med Callsel -v option on user menu only works for single word on report

display - multiple words fails to generate report 73055 4-Crit Callsel and other core binaries that use regular expression don't work

as they did in v12.0 K50 73076 2-Med agent stats from enserver incorrect immediately after agent releases

call 73092 3-High No selection reports for selections using another PODs calling list 73107 2-Med Receiving error when attempting to run a job that does not exist on

another PDS in POD 73133 1-Low Remove the BASEPRI field from master.cfg; it is no longer used 73136 4-Crit Regular expression not working with CUI/GUI user applications, not

parsing correctly 73138 2-Med Administration Manager (Producer) entries in passwd file need

/bin/false (moproput/moproget) 73139 3-High Administration Manager is using incorrect keyword for executing

dialer batch: VL_ETC was changed to ETC_DIR





QQ Priority

Title

73166 3-High Data is not consistent between Analyst 2.0 SP1 and Analyst 4.0 SP1 73184 2-Med Unclear semantics of the 'ServiceContext::getContext()' 73192 2-Med expr.c' implementation causes NPR purify error 73193 2-Med 'expr.c' implementation causes FUM purify error 73222 2-Med create_clist attempts to write report file to /tmp/reports 73249 2-Med DCCS produces large memory leaks 73334 3-High dccs stops functioning when Run Selection is performed using a

non-existent strategy and a remote calling list 73396 2-Med Losing important STDOUT+STDERR output from 'dccserver'

process after its restart causes serious problems with supporting DCCS in the field

73404 2-Med Dialer crash results in false realtime status info in DB 73405 2-Med Running multilpe jobmons on same dialer cause stat problems in

enserver. 73417/17488 1-Low DCCS needs to verify for recall scenario that loops on same phone 73496 4-Crit Sole use of "*" (wildcard) character in money criteria selection

generates SIGBUS 10 73539 1-Low Output to install_log should stipulate whether Campaign Update

feature installed was "Realtime" or "Batch" 90410 4-Crit historical job and agent compcode counts don't match code counts in

jobmon 90449 2-Med Change password not functioning when new password does not meet

password requirements 90468 3-High inbound queue displays value of -4 following job shutdown and job

shutdown can not complete 90550 2-Med ensever reports too high Agent Total Idle Times and Total Update

Times when agent leaves a job. 90613 2-Med Check_db does not give enough status of db 90620 4-Crit Cannot do floating-point comparisons in applications that do calling

list record selection. 90626 2-Med Ver12.0 Agent API/Administration Manager incompatibility - agent

binary sends Producer comments from keys file to client application through API

90629 3-High Admin login displaying in Monitor as Off Job agents 90630 3-High Agents with login of 4 characters or less not being inserted into

database 91045 3-High Not calling jobs are not being displayed when the timescope is set to

Active data 91148 4-Crit Cannot set recalls 91173 3-High setzones has problems when explicit 10 digit telephone numbers are

listed in REJECT list of locale.cfg. 91245 2-Med M7935965: flcr script removes the job and agent history files. 91261 2-Med The make_test script changes the SWITCHPORTS parameter in

master.cfg to 10 91376 3-High DCCS crashed with SIGSEGV when starting a job with selection

already deleted 91553 2-Med Update swit tool with new source from hardware group 91560 2-Med Duplicate RMDUPESFIELD entries in list1.wt_tape upgrading from

k16 to k17 of PDS SP1 91579 1-Low enclient: Job Events: PARAM = E_LINE_USAGE, VALUE =





QQ Priority

Title

Peak Demand is reporting incorrect data 91609 2-Med enclient not displaying data from enserver 91677 2-Med In MFCR2 countries using managed calling, there is no indication of

the call result for BUSY and SIT calls. 91713 3-High listserver not restarting if dccs client keeps the socket port 91735 2-Med Record selection using remote calling list returning no results and

multiple error messages in account log 91756 2-Med rm_clist not archiving crontab - Producer (Administration Manager)91787 2-Med Empty record at preview appends an empty record to list when an

agent improperly logs out 91811 3-High No menu options are created for new inbound lists created via

Administratio Manager 91838 4-Crit M8420422: Unable to sort record selections 91876 1-Low cseldmp command output is not correct (especially if used in

conjuction with |more) 91895 2-Med Remove the OPTICAL entry from master.cfg 92197 2-Med Add MAXUSERS parameter to createop.cfg 92299 3-High Pattern Matching still has issues when running call selections 92301 3-High M8480831 - msg_mapper won't run unless sitting in the lists

directory 92355 2-Med sysadm needs to be added to the ftpusers file 92412 3-High MO12 SP1: shadow jobs failed to get started 92427 3-High callsel in certain instances cannot find the CALLSEL directory to

scan the strategy files 92461 2-Med M7549863 Occasionally porter generates a SIGSEGV error in the

account file 92468 2-Med Add swit and dswit to the distribution for SP2 92474 3-High M8554890 - Excessive delay between "Hello" and the playing of a

message from the IVR script 92488 2-Med Clean up errors in install log 92671 2-Med MidTier Database Backup/Restore Procedure 92772 3-High RECALLDATE is incorrect after setting recall 101003 3-High internet monitor fields missing from master.cfg 101014 2-Med PDS12 SP1: AOR feature is enhanced to allow an AOR call to be

AOR call again on shadow jobs 101020 3-High M 7703986 replaces MR 18303 Agent owned recalls placed after

guard times 101066 3-High Issues related to the backup and restoral of PDS DB via the CUI

menus 102517 2-Med Product Release Notes for SP2 k06 refer to PDS DB SP1 102588 4-Crit Not able to run a record selection that uses a calling list from another

PDS in the POD 102619 2-Med M8219424 Porter process occasionally stops and generates a

SIGSEGV error in the log. 104487 2-Med PDS_SVCPK and PDSDB_SVCPK entries are not in the

sysverify.cfg file 104518 4-Crit Job starting prior to start time causes no data to be written to

historical DB tables 104539 2-Med JPN-CUI-Callinglist and Users: Japanese characters are corrupted in

the reports.





QQ Priority

Title

104650 2-Med ALL LANG - CUI - Manage an active job - Shortcut key combination description is not localized

104757 2-Med Idle times continue to accumulate after agent has left job 104823 2-Med ALL LANG -CUI-Agent Blending -The warning message is all in

English. 104844 2-Med If no REJECT entries exist in locale.cfg, all phone numbers get

rejected 105038 3-High [KOR: CUI] Character corruption in "Set Ignore Time Zone" screen 105135 2-Med KOR: 6.4.1.46 - CUI - First Korean characters not displyed until

they are highlighted in Manage Active Job screen. 105172 2-Med ALL LANG: 6.4.1.91 - CUI - Script

/opt/Avaya/pds/shell/phone_match is not localized 105197 3-High CUI test for Korean and Chinese: The menus and submenus under

ScreenBuilder are corrupted and flashing 108938 2-Med logger.* files in the account directory are not being removed by

clear_all 111684 1-Low Help key descriptions for CTRL-V and CTRL-W in jobmon are the

same 111930 2-Med Agent Owned Recall Feature: Error occurs when stopping, then

restarting a job when recalls are in the pipe for a shadowjob. 111931 2-Med AOR: If original job is shutdown while agent is on shadowjob,

enserver has issues with what to do with agent's stats when logging off from shadowjob.

111989 2-Med Message in jobmon not globalized 112092 1-Low ITA, DEU - CUI - Jobmon - While testing the All agents option

from the Display menu, strange characters appeared in the agent window.

112125 3-High API agent: If AOR is in pipe when job ends, agent cannot log into different job without logging completely off system.

112247 2-Med Catastrophic crash occurs when stop_mts is run while stop_pds is running.

112323 2-Med Not able to execute extracts with system/system login once executed with analysis login

112432 3-High CHN: Chinese CUI file scr_ed.mnu is corrupted 115515 4-Crit L10N: The installation of service pack should install all latest

localized files by default 115539 3-High JPN: Campaign Editor "Record Selection" report. shows garbage

characters in the right frame 115540 2-Med Add LOWALTQPRIO:NO to the .edt and .job files 115559 3-High The non-english systems can't initialize SOE unless the file lt.english

exists 115612 3-High Update swit with new source for version 3.06 115619 2-Med ivr_conn process stopped by reset folowed by connect 115620 2-Med IVR agent moves from outbound job to pool job without a transfer

request 116003 3-High jobmon core dumps after transferring an agent to another job 116004 3-High jobmon display garbage for the jobname when trying to transfer an

agent to a new job 116148 2-Med Remove the reset of locale information in setzones 116178 2-Med 6.4.3.4 JPN/KOR/CHN - Administrator - Warning message not

translated.





QQ Priority

Title

116209 3-High Exiting scrnbld on a Korean system messes up the window so everything is written to one line

116221 3-High The lt.chinese file needs to be renamed lt.chinese-s 116223 3-High POR:The filename for BINARYMSG and SHELLMSG in

language.cfg are wrong 116241 3-High ALL: 6.4.1.28, 29, 39, 83-89 - CUI - Application does not accept

extended ASCII and double byte characters in various screens 116315 2-Med Starting blend job shuts down ivr_conn process 116323 3-High FRA, JPN: 6.4.1.20 - CUI - In Screenbuilder, the Open screen list1

items does not function properly. 116327 1-Low ALL LANG: 6.4.1.1 - CUI - Message of the day or splash screen is

unlocalized 116352 3-High PDS12 SP1 AOR: live list download caused shadowjobs to place

calls on the wrong records 116360 3-High PDS 12 SP1 AOR: agent is enabled to take all pending AOR calls on

remote (including shadow) jobs before he is moved back to his original job

116378 3-High Changes need to be made to CUI files delivered by Denver for K10 116393 2-Med ALL LANG: Message E56049 in bin_*.msg needs to be translated

for all languages 116408 2-Med KOR: The first character of the non-hilighted menus in scrnbld is a

question mark 116428 2-Med ALL: CUI - Sort Field text is too long. This should be the same

number of characters as the English as it creates functionality issues.116429 2-Med ALL LANG: Translate new message E28464 116549 3-High SDN11_398_k03. AOR: RECALLDATE is incorrect when system

is located in NY calling ALEUTIAN TZ and leaving an AOR for PHONE2 located in DENVER. RECALLDATE increments to next day when it should not.

116551 3-High SPA: When running a call selection from the menu, a report is not generated

116811 2-Med IVR agents can be transferred to job with IVR_AGENTS = NO 118528 3-High clhash does not work on field that is 20 characters long. 118837 2-Med M9111410 - Agent API documentation is incorrect and causes

managed dialing in PDS Agent to not display call result 118851 3-High M8817784 DCCS sometimes crashes when doing a callsel from

Campaign Editor 119210 2-Med M9111410 No way to visually distinguish call results for Manual

calls 119229 2-Med M8843586 Not able to log on to system with NIS and password

aging enabled with PDS Agent 119308 3-High PDS 12 SP2: Manual Call cause SIGSEGVs from operator/agent

processes 119586 3-High KOR - Unable to use Korean characters in login ID, password and

description fields. 119589 1-Low ALL LANG: Agent Activeity Report: Column titles not aligned 125255 3-High enserver is exiting at job shutdown 125837 2-Med ALL LANG: The header in the locale.readme file produced by

locale_ed is not formatted properly 125850 2-Med ITA & JPN: Messages in the sh_<lang>.msg file do not contain the

correct number of parameters in the translated message





QQ Priority

Title

126039 2-Med IS EMPTY not working in 12.0 for callsel or pcanalysis, 126046 3-High PDS 12 SP2: AOR shadowjob crashed if it's created from a unit

work list job 126073 2-Med The system field DUR1 is not populated with information 126173 2-Med SDN12_416 has no QQ number and Read Me refers to 11.X-based

material 126201 5-Spec PDS Nuisance Reporting Feature Add-In 126204 3-High SDN12_407_K02: For call result to show anything other than

CONNECT in PDSAgent screen line 24 (SDN1_427) 126207 3-High SDN12_407_K02: We need an additional entry in the bin_eng.msg

file 126231 2-Med M8915016 - system operator gets kicked off system after running an

extract and then trying to go to print extract 126430 2-Med After a native voice and data transfer using the PDSAgent, lines go

"LINE AVAILABLE" and the job will not shutdown. 126528 2-Med SDN12_407_K02: agent binary: With VISUAL_CPS set to NO,

when placing a manual call on an outbound only job we receive: 126587 3-High CCS will lock-up if multiple requests come in at the exact same

time. 126627 3-High Mailbox full errors in soe_log. 126681 3-High PDS 12 SP2: report utility got SIGSEGV while being run as report

days1 -r 126938 3-High PDS12 SP2 : callsel run was denied due to wrong permission of new

$VOICEDIR/lists/0.cslog if very initial 0.cslog was deleted by accident

127091 2-Med JPN: listdist table not aligned due to translations 127192 3-High PDS 12 SP2: M00000 message of AGTNoFurtherWork was sent

before of AGTFinishedIteItem's M00000 message. 127565 2-Med The /opt/avaya/pds/etc/stop_svcs and start_svcs scripts still contain

datamgr as a process to stop/start when these scripts 127717 3-High QQ 74985 Need telezapper hot fix issued as patch for current

version of software(12.0+SP2+419) 127879 1-Low Enhancement Request: Please update the check_pds tool with new

binary data from the Regulatory Feature Pack (SDN12_416). 128229 1-Low Inputting an invalid phone number during manual call causes 60

second delay before next keystroke is allowed 128241 2-Med HDCC starts duplicate threads if it receives more than one 'dialer

status up' message 128244 2-Med PDS Agent does not allow transfer of blend agent to shadowjob

where AOR was set as a managed unit worklist agent type. 128248 2-Med Files that have been removed need to be added to the "stray cats and

dogs" section of sysverify.cfg 128276 2-Med JPN: on CUI, when the user start to create the calling list, the time

zone window shows corrupted japanese characters. 128578 3-High Messages E10860 and E10861 are missing from binary message file 129328 3-High Ownership of purge script needs to be changed 129369 4-Crit M9128749: Implementation needs assistance with monitoring at

hunt group level 129392 4-Crit PDS 12 SP2 : jobs have to be aborted due to phone line hanging. 129897 2-Med SQL statement incorrect in Agent Session table insertion code





QQ Priority

Title

129961 3-High Nuisance Monitoring feature files missing from SP3 release 129967 2-Med Change createop binary to provide error text to customer when max

user limit is encountered and log error to account file. 129915 3-High Installation of SP3 copies old files to pre_sp2 directory instead of

pre_sp3 130172 3-High Allow anonymous FTP to access the "pcanal" directory 130501 3-High AT&T is requesting an improvement to the scripting of the system 130535 3-High Nuisance and Nuimon processes do not start 130641 4-Crit PDS12 SP2: PAB and joblink where AGTjobTransLink was not sent

to released agents causing them never get acquired again 130880 2-Med QQ 76726 Need ISDN call progress message incorporated into 12.0

from SDN11_451 130947 2-Med New error messages for menu binary are missing 130954 4-Crit PDS12 SP2 : UK PDS list sharing in POD: ERROR: named2p1:0:

could not connect to Avaya MTS. Please see your system administrator.

131020 1-Low Sysverify shows files from /opt/avaya/pds/xfer/pcanal 131094 4-Crit PDS12 SP2: enserver process stops arbitrarily 131102 3-High callsel requires that the field RECALLNUMBER exist in the calling

list record even though it is an optional field 131231 4-Crit Download processing of rawfiles from Transfer menu fails 131380 3-High After installing files in SP3, some menus still have EDITOR and

UID and are missing FTYPE 131478 2-Med If AGENTOWNRECALL is set to NO, error messages about not

being able to send to recall_rmp appear when job is shut down 131677 2-Med Comparison operators (<,>) not working in PCAnalysis 131779 4-Crit New display_lists feature in the menu binary displays garbage for

list when invoked a second time 131875 4-Crit If AGENTOWNRECALL is set to yes, when a job runs out of

records, it doesn't shut down 131897 3-High Merge patch SDN11_417 onto dev12 branch - sort for a UWL

callsel that ignores TZ also ignores the unit 132247 1-Low Running a job with AGENTOWNRECALL set to NO results in the

mqueue.c error 'Failed to get msg' for each operator logging into job.132498 4-Crit PDS 12 SP2: AGTHangupCall after manual call returning E28864

IPC error. 132560 3-High createop doesn't allow adding group other as a secondary group 132628 2-Med A number of blank lines appear as the first items in the list of call

results on the recall screen in jobmon



QQ Priority

Title

64989/16965 1-Low An invalid agent_record_identifier in the notify_agent() does not report an error.

72367 2-Med KOR: The two fields in the left column overlap the two fields in the right column (CUI)

72521 1-Low JPN - 6.4.1.19, overlapping shortcut keys in dropdown lists 72550 1-Low A heading and an option are missing in the Control menu in the

Summary Statistics screen - Case 6.4.1.64





QQ Priority

Title

72662 1-Low JPN - 6.4.1.51 screen title seems to be incorrect 73015 1-Low All Tier2 languages - Entire screen in English and some text not

completely visible 73025 3-High Corrupted characters show up in the PDS Brazilian application

(System telnet) 92726 2-Med Selection Reports not available via CUI menus when run through

GUI using a remote calling list 101672 2-Med ESO - Editor - Non localized list in drop down menu 116264 2-Med ESO: 6.4.1.86 - CUI -The Previously Run Job Report is unlocalized 131831 4-Crit Backup and Restore of DB data files fails with device /dev/rmt/0m 131882 1-Low special features not retaining configured parameter when service

pack is installed



QQ Priority

Title

65462/17531 1-Low Insufficient memory for check_errors causes core dump 65475/17546 3-High job shutdown does not clear inbound queue phone lines 65545/17621 4-Crit verify/run commands not working for shared calling lists. 72833 3-High DCCS appears to stop functioning when starting/running multiple

jobs 73092 3-High No selection reports for selections using another PODs calling list 91744 4-Crit Statspump may have difficulties processing realtime data from dialer101047 1-Low Parameter discrepancies in master.cfg 116182 2-Med KOR - 6.4.3.3 - Administrator - Steps 2 and 3 are looping. Step 4

(Enter Key Code screen) does not display. 125505 2-Med LogIoStart does not function when master.cfg AGENT_JOBLIST =

YES (IVR Integration)



QQ Priority

Duplicate ID

Title

64941/16908 1-Low 72552 Could we please have the soe_log.old.[CCYYMMDD] file instances modified?

105031 4-Crit 105197 [KOR-CUI] ScreenBuilder main screen displays corrupted characters with green blocks which blink.

115541 4-Crit 115515 Add all language files to the distribution for the language other than ENGLISH

119032 2-Med 119229 M8843586: NIS Password Aging and API receiving an error.

119156 3-High 118851 M8817784 DCCS sometimes crashes when doing a callsel from Campaign Editor

126288 2-Med 128229 SDN12_407_K02 - Using operator, there is a 12-15 second wait after releasing the line when manual hang-up and a subsequent manual or field call

127364 4-Crit 127717 Customer believes telezapper device impacting dialer customer contact capability




The following were marked as “Will Not Fix” by this release:


QQ Priority

Title

70788 2-Med Event service processes are being checked during vl.kill even though they are set to NO in master.cfg

72876 1-Low Should we be deleting calling lists after 30 days with clear_all? 91554 3-High Install of SP1 DB k35 after SP1 DB k33 is installed leaves reference

of k33 in log_file and no reference to k35 112091 1-Low ALL-CUI-Jobmon-In the Control menu, the shortcut keys are in

English. We would like to localize these as for other applications. 127604 2-Med IVR agent can't transfer call to inbound live agent 130279 2-Med M9542499 Need to be able to monitor up to 500 VDNs.

3.4. SDN Report The following were incorporated into this release:

SDN Number Description SDN11_343 Fix issue where amount of disk space required was calculated to be a

negative number resulting in insufficient disk space error. SDN11_351 SDN11_347_M7703986 + Calling Hawaii and setting a recall results

in immediate recall from system on east coast SDN11_353 agent owned recalls were placed after guard time at Sears + Calling

Hawaii and setting a recall results in immediate recall from system on east coast

SDN11_354 Customer: MBNA Problem: the ziptone was not played for certains calls, especially when the calls have been queued.

SDN11_356 Fix issue where incorrect call was being cleaned up because port number was not used in the comparison.

SDN11_369 Process drops swif_mako sporadically SDN11_372 Port SDN9_371 for Mo91JFP2 to M11.2.

(SDN9_371: 2-dimensional listdist report has typo issue on the generated report when double-byte characters of more than 5 bytes are specified for item values for column.)

SDN12_375 The sort option in record selections does nothing. SDN12_377 Agent logout timestamp is always a few seconds after his login

timestamp no matter how long he has worked on the job. Also another problem was detected during the fixing the bug where inactive agent's historical data from enserver was not correct. Only the data on the last job was sent. All the data on the jobs before the last job were missing.

SDN11_382 Agent’s comp code got lost if AGTNoFurtherWork is issued too soon after AGTFinishedItem. The second issue is that in PAB mode, AGTNoFurtherWork is always issued from agent server before AGTIicbOffline command when agent was being released. The correct behavior is that AGTNoFurtherWork should not be issued in this releasing case

SDN9_385 When agent app (or operator binary) dies right after its line & record release, an error message E28426 (Record number returned wrong #, job number #) is written to account file (/usr/vl/account/account.CCYYMMDD), and the record which the agent app had is appended to the calling list. When agent app releases line and record, and then dies abnormally within the time specified at the "delay" command in




SDN Number Description call_complete label in telephny.spt, this problem occurs.

SDN12_392 Enhances the AOR feature so that an aor call can be reset as aor call again on shadow jobs. Also the fixes on recall time set from SDN11_386 was merged. The sdjcontrol script starts/stops shadowjobs during PDS runtime.

SDN11_395 After SDN11_386 was installed, AOR calls would not be placed if the corresponding call selections only use selective time zones instead of *.

SDN12_411 PDS 12 SP2: datamgr crashed SDN12_419 Patch for final L10N changes and consolidate 12.0 SDNs. PDS12_442 Customer believes telezapper device impacting dialer customer

contact capability. SDN12_435 Campaign Director locks up when reports are scheduled

simultaneously on fast workstation PDS12_445 Operator has to wait 60 seconds after typing in an incorrect manual

phone #. PDS12_450 Release patch for diagnostic already sent to the customer. Fix for call

blending problem where the customer has hundreds of VDNs they want to monitor. Had to increase the queue size to allow monitoring more VDNs.

PDS12_452 Jobs have to be aborted due to phone line hanging. PDS12_454 Change callsel to automatically select UWL when the UNITID field

is set. PDS12_460 Fix issue where released agents never get AGTJobTransLink

message when jobs are linking. PDS12_463 This patch fixes the issue where the RECALLNUMBER field which

used to be an optional field was now considered mandatory by the call selection tools. This patch also changes callsel so it automatically selects Unit Work List if the UNITID field is set in the .S file. This resolves the issue of Campaign Editor not being able to select records into Unit Work Lists.

PDS12_464 This patch fixes the problem where remote call selections from CDW did not work because ccs crashed due to the inability to handle longer strings which carries handles in the format of hostname-listname-callselindex.

PDS12_466 Comparison operators (<,>) not working in PCAnalysis PDS12_468 PDS SP3 Problem Report: Sporadic calling list display for call

selections PDS12_470 Jobs not shutting down when set for JOBEND: YES and records

exhausted. SDN12_401_K01 PDS 12 SP1 AOR: shadowjobs does not support live list downloads PDS12_474 PDS12 SP2: AGTHangupCall after manual call returning E28864

IPC error

3.5. RPE Report The following were incorporated into this release:

RPE Number Description PL1-AQ53H Allow unlocking of agent accounts via PDS administration




4. Release Details

This section describes the significant changes made to binaries and files included in this release.

4.1. Libraries Modified The following libraries were modified and used in building the binaries distributed by this release.

4.1.1. libcallsel • Modified to fix issue where specifying the same phone as the “next call” on a

recall resulted in an infinite loop. (QQ 73417) • Modified to improve error handling. • Modified to add write permission for the group on .cslog files. • Modified to add file locking. • Modified to fix issue where RECALLNUMBER field was considered

mandatory rather than optional. (PDS12_463)

4.1.2. libcpp • Modified to change preample comment format in password file to standard

format. • Modified to update password encryption for Trusted systems. • Modified to change group name from “mosaix” to “pds_system”. (MR 18074) • Modified to change to reading /etc/nsswitch file only once for performance

(MR 18079) • Modified to add NULL terminating bytes after strncpy commands.

(MR 18080) • Modified to change return code from PASSWD_EXPIRED to more

meaningful PASSWD_NOT_MIN. • Modified to fix logic associated with getdomainname(). • Modified to merge code from SDN12_419. (SDN12_419)

4.1.3. libdsi • Modified to change from using error number E10657 to using E10650. • Modified to add functions for the dccserver’s message queue. (MR 16892) • Modified to fix issue where opmon complained about invalid input arguments

to IPC messages. • Modified to fix issue where pattern-matching facility was missing features.

(MR 17403) • Modified to fix issue where connector symbols in call selections were treated

inconsistently. (MR 17946) • Modified to fix issue where datamgr process was spinning. • Modified to change to using error message E57019 for failure to register with

the dispatcher mailbox. • Modified to fix issue where job can’t process multi-dialer calling list name in

POST_TRANS field. (MR 17934) • Modified to test errno for EAGAIN as well as EACCESS when fcntl fails. • Modified to fix issue where callsel was not reporting back whether or not it

ran successfully. (QQ 65958 / MR 18127) • Modified to fix issue where agent owned recalls were placed after the guard

time. (SDN11_353) • Modified to change location of the rpt_info file from /tmp to

$VOICEDIR/reports. (QQ 66057 / MR 18277) • Modified to add new Call Event report for equipment number used during a

transfer.




• Modified to fix issue where no selection reports were created for selections using a calling list from another dialer. (QQ 73092)

• Modified to add check to ensure count of line pools in LINEASSIGN is less than MAXLINELABELS. (QQ 73309)

• Modified to fix issue where call progression was not working on recall phones. (SDN11_351)

• Modified to fix issue where having no REJECT entries in the locale.cfg file would cause all phone numbers to be rejected. (QQ 104844)

• Modified to fix issue where dccs stops functioning when ‘Run Selection’ is performed using a non-existent strategy and a remote calling list. (QQ 73334)

• Modified to fix issue where jobs have to be aborted because a phone line hung. (PDS12_452)

• Modified to print error messages E10859 and E10861 to the account log. (QQ 128578)

• Modified to merge code from SDN12_419. (SDN12_419) • Modified to fix issue where IVR agents could be transferred to jobs that have

IVR_AGENTS parameter set to NO. (QQ 116811)

4.1.4. libiicb • Modified to change the location of the iicb_alert.<lang> message file from

/opt/avaya/pab to /opt/avaya/pds/language.

4.1.5. libsoe • Modified to increase the size of the SOE mailboxes to allow for monitoring of

more VDNs. (PDS12_450)

4.1.6. libswif • Modified to add new Call Event report for equipment number used during a

transfer. • Modified to add SWIF_VOICE_DETECTED event while checking for hot

strategy events. • Modified to fix issue where swif_mako crashed when it got an unknown

event. (SDN11_369) • Modified to add C_ANSWERED event for outbound dialing. • Modified to improve performance when handling R2 signaling. • Modified to fix issue where Telezapper calls were incorrectly coded as

operator intercept (code 36) if it isn’t set up to pass Voice and Autovoice. (PDS12_442)

• Modified to merge code from SDN12_419. (SDN12_419)

4.1.7. libui • Modified to fix issue where alternate phone settings in jobmon could not be

deleted. (MR 17427) • Modified to fix issue where pattern-matching facility was missing features.

(MR 17403) • Modified to move standard key descriptions out of the header file and into the

ktbs/std_cmds.dsc file. (QQ 104650) • Modified to fix issue where double-byte characters were being displayed as

garbage characters on menu options. (QQ 105197) • Modified to fix issue where jobmon would core dump after transfer of agents.

(QQ 116003)

4.1.8. libutil • Modified to fix issue where compcode counts for agent releases in the

agentcompcode table were incorrect. (MR 17328)




• Modified to fix issue with memory leaks in expression processing. • Modified to update password encryption for Trusted systems. • Modified to fix issue where callsel was not reporting back whether or not it

ran successfully. (QQ 65958 / MR 18127) • Modified to fix numerous issues with regular expression processing.

(QQ 71665, 73055, 73136 and 73193) • Modified to fix issue with using the wildcard character in monetary criteria

selection. (QQ 73496) • Modified to fix issue with compcode counts for agent releases in

agetncompcode table not being accurate under heavy load conditions. (QQ 72139)

• Modified to fix issue with enserver dying during job run. (QQ 72182) • Modified to fix issue with floating point comparisons (QQ 90620) • Modified to fix issue with setzones listing explicit 10-digit numbers in the

REJECT list. (QQ 91173) • Modified to fix issues with handling of Multi-Byte Character Sets. • Modified to fix issue where ranges involving the use of “TODAY” for today’s

date did not work. (QQ 92299) • Modified to fix issue where SOE would not initialize unless lt.english existed.

(QQ 115559) • Modified to change check for double-byte characters to only take place if on

a DBCS system. (QQ 116241) • Modified to fix issue where hashing on a field that is a multiple of 4 bytes and

is completely filled would cause a core dump. (QQ 118528) • Modified to merge code from SDN12_419. (SDN12_419)

4.1.9. libutil++ • Modified to add C++ version of check filename routine. • Modified to partially fix issue where Call Selection needs to report back to the

client if it fails to start or it successfully started. • Modified to fix issue where callsel was not reporting back whether or not it

ran successfully. (QQ 65958 / MR 18127) • Modified to fix issue with inconsistent error messages between job and

selection/strategy for invalid file names. (QQ 72141) • Modified to fix issue with locking of shared files.

4.2. Libraries Added The following libraries were added and used in building the binaries distributed by this release.

4.2.1. libcallsel This library was added to consolidate the call selection functions.

4.3. Libraries Deleted No libraries were deleted by this release.

4.4. Binaries Modified The following binaries found in /opt/avaya/pds/bin were modified by this release to merge in changes made by patch SDN12_419.

agent caller callsel copyfields createop donotcall jobmon menu nuimon nuimon_client operator porter recall_rmp ziptoarea




The following binaries found in /opt/avaya/pds/bin were modified by this release.

4.4.1. adump • Modified to change check for double-byte characters to only take place if on

a DBCS system. (QQ 116241)

4.4.2. agent • Modified to add global logoff flag so socket error can be ignored if agents are

leaving the system. (MR 17800) • Modified to update password encryption for Trusted systems. • Modified to not write socket error to account log if errno is 0. (QQ 72658) • Modified to fix issue where order of arguments was incorrect in

recall_handler(). • Modified to fix issue where completion code counts for agent releases were

not accurate under heavy load conditions. (QQ 72139) • Modified to fix issue where zip tones were not being played for certain calls,

expecially when calls have been queued. (SDN11_354) • Modified to fix issue where agent owned recalls were placed after the guard

time. (SDN11_353) • Modified to change timeout value for connecting to a headset from 30

seconds to 65 seconds. (QQ 72902) • Modified to fix issue where comments in the agent keys file were not ignored.

(QQ 90626) • Modified to fix issue of missing compcode in agent’s staticstics.

(SDN11_382) • Modified to fix issue where RECALLDATE was incorrectly set. (QQ 92772) • Modified to populate information about ACD status after agent logs into the

dispatcher binary. • Modified to fix issue where RECALLDATE was incorrectly set if large

difference between time zones. (SDN12_392) • Modified to fix issue where wrong index was referenced. • Modified to fix issue where recalls failed when phone index was >= 2. • Modified to fix issue where agent was allowed to log off even though AOR

was in the pipe. (SDN 12_392) • Modified to fix issue where live list downloads cause shadow jobs to place

calls on wrong records. (QQ 116352) • Modified to fix issue where agents moved back and forth between job and

shadow job excessively to take all recalls. (QQ 116360) • Modified to fix issue where jobs have to be aborted because a phone line

hung. (PDS12_452) • Modified to fix issue where agent’s type was too restrictive to allow

movement to shadow job to take AOR. (QQ 128244) • Modified to fix issue where M00000 message for AGTNoFurtherWork

sometimes came before M00000 for AGTFinishedItem. (QQ 127192) • Modified to fix issue where released agents never got AGTJobTransLink

message. (PDS12_460) • Modified to fix issue where IVR agents could be transferred to jobs that have

IVR_AGENTS parameter set to NO. (QQ 116811) • Modified to fix issue where agent owned recall caused a “Failed to get msg”

when AGENTOWNERECALL was set to NO. (QQ 132247) • Modified to fix issue where AGTHangupCall caused IPC error E28864.

(QQ 132498, PDS12_474) • Modified to fix issue where live list downloads caused shadowjobs to place

calls on the wrong records. (QQ 116352, SDN12_401_K01)




4.4.3. agentcheck • Modified to add sleep to allow reading of error message. (MR 18010)

4.4.4. ao_recall • Modified to fix issue of not being able to read shadowjob.lst file. • Modified to fix issue where ao_recall was unable to assign shadow jobname

to caller’s request when the call selection file was deleted after callsel had been run. (QQ 91376)

• Modified to fix issue where agent was allowed to log off even though AOR was in the pipe. (SDN 12_392)

• Modified to fix issue where agents moved back and forth between job and shadow job excessively to take all recalls. (QQ 116360)

• Modified to fix issue where live list downloads caused shadowjobs to place calls on the wrong records. (QQ 116352, SDN12_401_K01)

4.4.5. brkfile • Modified to fix issue where pattern-matching facility was missing features.

(MR 17403) • Modified to fix issue where comparison operators < and > were not working

in PC Analysis extracts. (QQ 131677, PDS12_466)

4.4.6. callconn • Modified to remove “_alt” from the index name in the “zALTQUE” message to

caller.

4.4.7. caller • Modified to fix issue where pattern-matching facility was missing features.

(MR 17403) • Modified to remove unused code for CLCTAORECALLDATA.

(QQ 66046 / MR 18259) • Modified to fix issue where incorrect call was being cleaned up because port

number was not used in the comparison. (SDN11_356) • Modified to fix issue where agent owned recalls were placed after the guard

time. (SDN11_353) • Modified to fix issue where there was no audio when attempting to monitor

an agent. (QQ 72132) • Modified to fix issue array size was smaller than max number of line labels. • Modified to fix issue where completion code counts for agent releases were

not accurate under heavy load conditions. (QQ 72139) • Modified to fix issue where agent and porter were hung in jobmon screen

after a job was shutdown on a fully loaded system. • Modified to fix issue where line peak data was always reported as 0 in

datamgr and Event Service. (QQ 91579) • Modified to fix issue where there was no audio when attempting to monitor

an agent line. (QQ 72132) • Modified to fix issue where ao_recall was unable to assign shadow jobname

to caller’s request when the call selection file was deleted after callsel had been run. (QQ 91376)

• Modified to remove the check for the MESSAGES parameter because of the deletion of the Job Specific Messaging feature. (QQ 64811)

• Modified to fix issue where recalls were being made after the guard time. (QQ 72937)

• Modified to fix issue where A_ONLINE information was appearing in the historical database before the J_START information.




• Modified to fix issue where queued calls caused dialer to temporarily stop dialing. (QQ 72155)

• Modified to fix issue where AOR would not be placed if callsel only selected other than all timezones. (SDN11_395)

• Modified to fix issue where empty records would be added to calling list when a agent app died withing the time specified by the “delay” command in the call_complete label in telephny.spt. (SDN9_385 and QQ 91787)

• Modified to fix issue where invalid operator number was not recognized in the operator_died routine.

• Modified to change meaning of DISABLE_SHADOWJOB to also mean don’t make AOR unless the agent for the AOR is on the same job and unit ID as when the AOR was set.

• Modified to load recalls when loading alternate records. • Modiifed to make alternate recalls have the lowest call priority when

LOWALTQPRIO is true. • Modified to fix issue where agent was allowed to log off even though AOR

was in the pipe. (SDN 12_392) • Modified to fix issue where starting a IVR pool job that was not properly

named caused the ivr_conn binary to die. (QQ 116315) • Modified to fix issue where live list downloads cause shadow jobs to place

calls on wrong records. (QQ 116352) • Modified to fix issue where agents moved back and forth between job and

shadow job excessively to take all recalls. (QQ 116360) • Modified to fix issue where jobs have to be aborted because a phone line

hung. (PDS12_452) • Modified to add nuisance monitoring feature. • Modified to fix issue where agent’s type was too restrictive to allow

movement to shadow job to take AOR. (QQ 128244) • Modified to fix issue where IVR agents could be transferred to jobs that have

IVR_AGENTS parameter set to NO. (QQ 116811) • Modified to fix issue where calculating remaining recalls did not work well

with Unit Work Lists. (PDS12_463) • Modified to fix issue where sort of UWL selection with IGNORETZ turned on

ignored the units. (QQ 131897, PDS12_470)

4.4.8. callsel • Modified to fix issue where pattern-matching facility was missing features.


inconsistently. (MR 17946) • Modified to partially fix issue where Call Selection needs to report back to the

client if it fails to start or it successfully started. • Modified to fix issue where callsel was not reporting back whether or not it

ran successfully. (QQ 65958 / MR 18127) • Modified to fix issue where incorrect exceptions to logon were being

returned. • Modified to add dialerID in the log messages. (QQ 65967) • Modified to fix issue where the strategy files could not be located because of

an invalid directory name being passed to the search routine. (QQ 92427) • Modified to fix issue records could not be sorted. (QQ 91838, SDN12_375,

SDN12_380) • Modified to fix spacing of prompt and response on “Set Ignore Time Zone”

screen. (QQ 105038)




• Modified to automatically set Unit Work List if UNITID field is set in the selection file. (PDS12_454)

• Modified to fix issue where RECALLNUMBER field was considered mandatory rather than optional. (PDS12_463)

• Modified to fix issue where Campaign Editor was not able to select records into Unit Work Lists. (PDS12_463)

• Modified to fix issue where no callsel log information was made in the account file. (QQ 91735)

• Modified to fix issue where RECALLNUMBER field was considered mandatory rather than optional. (PDS12_463)

4.4.9. ccs • Modified to partially fix issue where Call Selection needs to report back to the

client if it fails to start or it successfully started. • Modified to add implementation of setPasswd(). • Modified to fix issue where callsel was not reporting back whether or not it

ran successfully. (QQ 65958 / MR 18127) • Modified to fix issue where callsel was not reporting back whether or not it

ran successfully. (QQ 65958 / MR 18127) • Modified to add dialerID in the log messages. (QQ 65967 / MR 18140) • Modified to fix issue with deadlocking. (QQ 126587) • Modified to fix issue where users without pds_system privileges could log on

to Campaign Director. (QQ 72681) • Modified to fix issue where changing the password did not function when new

password did not meet password requirements. (QQ 90449) • Modified to fix issue where remote callsels from CDW did not work because

ccs crashed. (PDS12_464)

4.4.10. cepaspect • Modified to fix issue where call stayed in queued state. • Modified to change to TCP socket to poll for available data instead of relying

on signals.

4.4.11. chk_pattern • Modified to fix issue with checking command line arguments.

4.4.12. config_ed • Modified to fix issue with error message timeouts. (MR 17960) • Modified to change error return values. (MR 16892) • Modified to fix issue where pattern-matching facility was missing features.

(MR 17403) • Modified to add remote inbound calling list capability. (MR 17457) • Modified to fix issue where start_job would fail if a dccserver client had the

file locked. (MR 18319) • Modified to fix issue where starting a IVR pool job that was not properly

named caused the ivr_conn binary to die. (QQ 116315)

4.4.13. conn_mgr • Modified to change timeout value for sending a message from 5 seconds to

10 seconds. • Modified to fix issue where agent logout timestamp is always a few seconds

after login timestamp regardless of how long spent on the job. (SDN12_377)

4.4.14. createop • Modified to change the maximum number of account records to 4096.




• Modified to fix issue where remnants of old password remained on the line. (MR 17993)

• Modified to merge Trusted password fixes from RPE PL1-AQ53H. • Modified to fix issue where passwords were not added to passwd file when

loading from an old password file and group file. (QQ 72084) • Modified to add reading of MAX_USERS from createop.cfg. (QQ 92197) • Modified to add support for longer list on non-ftp users. (QQ 92355) • Modified to add display of messages about exceeding MAX_USERS count.

(QQ 129967) • Modified to allow adding group “other” as a secondary group for groups

“pds_system” and “pds_extract”. (QQ 132560)

4.4.15. cseldmp • Modified to clean up output. (QQ 91876)

4.4.16. datamgr • Modified to change STALETIME parameter from 20 seconds to 60.

4.4.17. dccserver • Modified to fix issue where errors were displayed with the wrong file name

and line number. (MR 17624) • Modified to fix issue where the GUI could not start a job after it had been

edited by the CUI. (MR 16865) • Modified to fix check for job linking between virtual and non-virtual jobs. • Modified to fix issue where job control processing continued even though

there was an error. (MR 18070) • Modified to fix issue where pattern-matching facility was missing features.

(MR 17403) • Modified to fix issue where unallocated memory was being freed.


inconsistently. (MR 17946) • Modified to fix issue where error E00522 was reported after a failure to

connect a headset ID. (MR 17902) • Modified to fix issue where selection file verifies but won’t run. (MR 17889) • Modified to partially fix issue where Call Selection needs to report back to the

client if it fails to start or it successfully started. • Modified to fix issue where extension was missing for the rcl file. • Modified to remove locking from start_job. • Modified to change from using Signal() and Sigvector() functions to using

Sigaction() function. • Modified to fix issues with locking. • Modified to return the descriptions for timezones and recalls. (MR 17314 and

MR 17139) • Modified to fix issue where dot (“.”) was missing from file name for the

<jobname>.res file. • Modified to add filter to filter other country timezones if not international.

(MR 17314) • Modified to add checking for job running in verify_job(). (MR 18100 and

MR 18101) • Modified to add locking for start_job(). (MR 18100 and MR 18101) • Modified to change max field count from 100 to 20. • Modified to fix issue where start_job would fail if a dccserver client had the

file locked. (MR 18319)




• Modified to fix issue where callsel was not reporting back whether or not it ran successfully. (QQ 65958 / MR 18127)

• Modified to add return of missing field error message for Set ALTERNATE, RECALL and PROGRESS tokens. (QQ 71230)

• Modified to fix issue with inconsistent error messages between job and selection/strategy for invalid file names. (QQ 72141)

• Modified to fix issue with insufficient error handling for agent functionality. (QQ 71941 / MR 16965)

• Modified to add support for error reporting when communication with listserver fails.

• Modified to fix issue where NO button on Job Link dialog window was not functioning. (QQ 72808)

• Modified to fix issue where error message number was duplicated. • Modified to remove getting of MAXOPS variable in condition for a for loop to

improve performance. • Modified to all RECALL, ALTERNATE and PROGRESS to all be deleted. • Modified to fix issue where double-byte language data was being corrupted.

(QQ 115539)

4.4.18. dispatcher • Modified to add logging of an error to the account file if unable to read

acd_license.cfg. (MR 17914)

4.4.19. dswit • Modified to upgrade to latest revision (3.05) from the Switch Group. • Modified to upgrade to latest revision (3.06) from the Switch Group.

(QQ 115612)

4.4.20. enserver • Modified to fix issue where completion code counts for agent releases in

agentcompcode table were incorrect. (MR 17328) • Modified to send agent stats only when the agent has a state change.

(MR 17965 and MR 18142) • Modified to fix issue where agent status was not correct when off job or off

line. (MR 17862) • Modified to add new Call Event report for equipment number used during a

transfer. • Modified to fix issue where job starts after job stats have been processed. • Modified to fix issue where stats are not properly delivered when a subset of

stat types is requested. (QQ 72323) • Modified to fix issue where process dies when transitioning in a linked job.

(QQ 72182) • Modified to fix issue with compcode counts for agent releases in

agentcompcode table not being accurate under heavy load conditions. (QQ 72139)

• Modified to fix issue with enserver dying during job run. (QQ 72182) • Modified to fix issue with incorrect agent idle and update times. (QQ 90550) • Modified to fix issue where agent logout timestamp is always a few seconds

after login timestamp regardless of how long spent on the job. (SDN12_377) • Modified to skip API agents that had just logged in but whose name was not

yet available on statistics. • Modified to fix issue where ACD agent were not appropriately identified. • Modified to change the number of elements in the J_STARTED event to

include only jobnumber and jobtype.




• Modified to fix issue where idle times continued to accumulate after agent left the job. (QQ 104757)

• Modified to fix issue where a comma withing a puddle in LINEASSIGN parameter caused problems.

• Modified to fix issue with enserver periodically crashing. (QQ 131094, PDS12_465 – not released)

4.4.21. evmon • Modified to add ability to report IP address for ftp logins/logout and failed ftp

logins. • Modified to fix issues with memory leaks and wrong timestamps.

4.4.22. fdictdump • Modified to change check for double-byte characters to only take place if on


4.4.23. formlet • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277)

4.4.24. get_field • Modified to fix issue where –f, –l and –n parameters were not allowed

together. (MR 18058) • Modified to remove test code inadvertantly left in.

4.4.25. hdsc • Modified to change size of max debug output. • Modified to set signal handling to “default” instead of “ignore”. • Modified to fix issue where process was not running after a system reboot.

(QQ 71361)

4.4.26. hsh_dump • Modified to fix issue where processing with –I option fails to find record and

ultimately core dumps. (QQ 72889)

4.4.27. internetmon • Modified to use INTERNETMONITOR and IMONREFRESH instead of

CAMPAIGNSURFER and CAMPSURFREFRESH. (QQ 65912 / MR 18066) • Modified to add use of INTERNETMONDIR for the location of the mount

point. (QQ 65912 / MR 18066)

4.4.28. ivr_config • Modified to fix issue where description was not changed with –e option if IP

address was not also changed. (QQ 66020)

4.4.29. ivr_conn • Modified to fix issue where frequent disconnects/connects cause binary to

die. (QQ 115619)

4.4.30. job_strter • Modified to use message queue to return status on job starting to dccserver.

(MR 16892) • Modified to fix issue where start_job would fail if a dccserver client had the

file locked. (MR 18319) • Modified to add a check to verify the job exists when starting a job.

(QQ 73107) • Modified to fix typo in sending JOB_START message to dccserver.

4.4.31. jobmon




• Modified to fix issue where display of new inbound parameters always said new parameter was 0. (QQ 65841 / MR 17974)

• Modified to change printing of ‘No Operator to Monitor’ message from printing hard-coded string to printing message E29056. (QQ 111989)

• Modified to fix issue where garbage was displayed for jobname when transferring agents to new job. (QQ 116004)

• Modified to fix issue where jobmon would occasionally lock up. • Modified to fix issue where IVR agents could be transferred to jobs that have

IVR_AGENTS parameter set to NO. (QQ 116811) • Modified to fix issue where blank lines were listed in the selection box for Call

Results. (QQ 132628)

4.4.32. latemrk • Modified to remove notification of list download finishing being sent to

ao_recall since it is not used.

4.4.33. listdist • Modified to fix issue where pattern-matching facility was missing features.

(MR 17403) • Modified to fix issue with handling of double-byte characters more than 5

characters long in two-dimensional report. (SDN11_372)

4.4.34. listserver • Modified to fix issue where callsel was not reporting back whether or not it

ran successfully. (QQ 65958 / MR 18127) • Modified to add return of remote call selection report. (QQ 73092) • Modified to fix issue with not being able to run a record selection that uses a

calling list on another dialer in the pod. (QQ 102588) • Modified to fix issue with file descriptor being left open when detaching.

4.4.35. logger • Modified to fix conflict with DEBUG.

4.4.36. lstacct • Modified to add ID string for the what command.

4.4.37. mem_dump • Modified to display new items added to op_master and job_master

structures. (QQ 116811)

4.4.38. menu • Modified to fix issue where pattern-matching facility was missing features.

(MR 17403) • Modified to fix issue where binary would core dump when a large .prn file

was found in the pcanal directory. (QQ 71621) • Modified to fix issue where quotes were required around multi-word

responses to prompts. (QQ 73049) • Modified to fix issue where arguments in .cmd file were not added to

command for non-display_lists commands. (QQ 73049) • Modified to fix issue where commands using the display lists feature were

getting an early termination error from EXEC. (QQ 131231) • Modified to fix issue where the display lists feature was displaying garbage to

the screen the second time used. (QQ 131779, PDS12_468)

4.4.39. msetup • Modified to fix issue where pattern-matching facility was missing features.

(MR 17403)




• Modified to fix issue where comparison operators < and > were not working in PC Analysis extracts. (QQ 131677, PDS12_466)

4.4.40. msg_mapper • Modified to fix issue where pattern-matching facility was missing features.

(MR 17403) • Modified to fix issue where msg_mapper would only run if setting in the lists

directory. (QQ 92301)

4.4.41. operator • Modified to fix issue where agent owned recalls were placed after the guard

time. (SDN11_353) • Modified to fix issue where recall date was not incremented when there was

a large difference in time between the system and customer. (SDN11_351) • Modified to fix issue where completion code counts for agent releases were

not accurate under heavy load conditions. (QQ 72139) • Modified to fix issue with recall screen layout. (QQ 91148) • Modified to change timeout value for sending a message from 5 seconds to

10 seconds. • Modified to remove getting of MAXOPS variable in condition for a for loop to

improve performance. • Modified to fix issue where RECALLDATE was incorrectly set. (QQ 92772) • Modified to populate information about ACD status after agent logs into the

dispatcher binary. • Modified to fix issue where RECALLDATE was incorrectly set if large

difference between time zones. (SDN12_392) • Modified to fix issue where wrong index was referenced. • Modified to fix issue where recalls failed when phone index was >= 2. • Modified to fix issue where agent was allowed to log off even though AOR

was in the pipe. (SDN 12_392) • Modified to fix issue where operator had to wait 60 seconds after typing in an

incorrect phone number on a manual call before entering the correct number. (PDS12_445)

• Modified to fix issue where live list downloads cause shadow jobs to place calls on wrong records. (QQ 116352)

• Modified to fix issue where agents moved back and forth between job and shadow job excessively to take all recalls. (QQ 116360)

• Modified to fix issue where jobs have to be aborted because a phone line hung. (PDS12_452)

• Modified to fix issue where IVR agents could be transferred to jobs that have IVR_AGENTS parameter set to NO. (QQ 116811)

• Modified to fix issue where agent owned recall caused a “Failed to get msg” when AGENTOWNERECALL was set to NO. (QQ 132247)

• Modified to fix issue where live list downloads caused shadowjobs to place calls on the wrong records. (QQ 116352, SDN12_401_K01)

4.4.42. opmon • Modified to fix issue where telephones at workstations were getting locked up

because SWIF events for the dbk_start_call state were arriving when still in the dbk_idle state.

• Modified to remove getting of MAXOPS variable in condition for a for loop to improve performance.

4.4.43. porter




• Modified to add new Call Event report for equipment number used during a transfer.

• Modified to fix issue with C_INITIATED event. • Modified to change timeout value for sending a message from 5 seconds to

10 seconds. • Modified to fix issue where report was displaying incorrect value for operator

HID in event report. • Modified to report unknown results with the C_ANSWER event. • Modified to fix issue where jobs have to be aborted because a phone line

hung. (PDS12_452) • Modified to add nuisance monitoring feature. • Modified to change the ‘let’ command in the telephony scripting to have the

ability to set any field in the calling list. (QQ 130501) • Modified to fix issue where managed job cannot shut down because of line

involved in a NVDT. (QQ 126430)

4.4.44. print_pif • Modified to change check for double-byte characters to only take place if on


4.4.45. readtape • Modified to fix issue where skipping all but the last record caused and

incorrect calculation of the amount of space needed. (SDN11_343) • Modified to remove notification of list download finishing being sent to

ao_recall since it is not used. • Modified to fix issue where blank switchyear would result in dates defaulting

to 19xx. (QQ 71971)

4.4.46. recall_rmp • Modified to fix issue where agent owned recalls were placed after the guard

time. (SDN11_353) • Modified to fix issue where customer name and original jobname were left off

of RMP_RECALL message. • Modified to change to not logging message E28310 to account file when an

AOR is about to be placed and the agent is not available. • Modified to reset agent’s shared memory flag to empty in several places. • Modified to fix issue where agent was allowed to log off even though AOR

was in the pipe. (SDN 12_392) • Modified to fix issue where agents moved back and forth between job and

shadow job excessively to take all recalls. (QQ 116360) • Modified to fix issue where agent’s type was too restrictive to allow

movement to shadow job to take AOR. (QQ 128244)

4.4.47. record_ed • Modified to fix issue where pattern-matching facility was missing features.

(MR 17403)

4.4.48. report • Modified to fix issue where pattern-matching facility was missing features.

(MR 17403) • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277) • Modified to fix issue where screen was cleared even when not running in

interactive mode.

4.4.49. rpt_view




• Modified to change location of reports from /tmp to $VOICEDIR/reports. (QQ 66057 / MR 18277)

4.4.50. scrnbld • Modified to fix issue where common fields were deleted instead of undefined

fields when changing dictionaries. (MR 18090) • Modified to fix issue where remapping feature was not working properly.

(MR 18091) • Modified to fix issue of title being printed twice in help box. • Modified to split source file into files of a more manageable size. • Modified to fix issue where the first character of a non-hilighted menu item

was corrupt. (QQ 116408) • Modified to fix issue where exiting the binary on a Korean machine caused

any input from / output to the command line to stay on the same line. (QQ 116209)

4.4.51. setzones • Modified to improve performance of std_out_msg calls. • Modified to remove the resetting of locale to do REJECT processing.

(QQ 116148)

4.4.52. shmon • Modified to remove getting of MAXOPS variable in condition for a for loop to

improve performance. • Modified to display new items added to op_master and job_master


4.4.53. statsPumpCtrl • Modified to fix typo in startup message.

4.4.54. swif_mako • Modified to change interval on HANGUP timeout from 2 to 30 seconds to

allow ISDN lines to return RELEASE code from the switch.

4.4.55. swit • Modified to upgrade to latest revision (3.05) from the Switch Group. • Modified to upgrade to latest revision (3.06) from the Switch Group.

(QQ 115612)

4.4.56. writetape • Modified to clean up and standardize error messages.

4.5. Binaries Added The following binaries found in /opt/avaya/pds/bin were added by this release.

4.5.1. cepaspect_cs • This binary was added for support of the Aspect Contact Server.

4.5.2. chk_pattern • This binary was added to test patterns against the regular expression engine.

4.5.3. list_status • This binary was added to provide a method for stopping and starting shadow

jobs so downloads could occur during the day. (QQ 116352)

4.5.4. md_callsel • This binary was added to perform multi-dialer call selections.




4.5.5. n_report • This binary was added for support of the Nuisance Monitoring feature.

(SDN12_419, QQ 129961)

4.5.6. nuimon • This binary was added for support of the Nuisance Monitoring feature.

(SDN12_419, QQ 129961)

4.5.7. nuimon_client • This binary was added for support of the Nuisance Monitoring feature.

(SDN12_419, QQ 129961)

4.5.8. nuisance • This binary was added for support of the Nuisance Monitoring feature.

(SDN12_419, QQ 129961)

4.5.9. peg • This binary was added for support of switch testing.

4.6. Binaries Deleted The following binaries found in /opt/avaya/pds/bin were deleted by this release.

4.6.1. dccclient • This binary was deleted because it is no longer used.

4.7. Binaries Renamed The following binaries found in /opt/avaya/pds/bin were moved or renamed by this release.

4.7.1. campaignsurf !!!! internetmon • This binary was renamed per the company product rebranding.

(QQ 65912 / MR 18066)

4.8. Directories Modified The following directories found under /opt/avaya/pds were modified by this release.

4.8.1. report • Modified to change permissions to 1777. (QQ 130172)

4.9. Directories Added The following directories found under /opt/avaya/pds were added by this release.

4.9.1. imon • This directory was added as the default mount point for Internet Monitor.

(QQ 65912 / MR 18066)

4.9.2. archive/rmt_callsel • This directory was added to store the results of remote call selections.

4.10. Directories Deleted No directories were deleted by this release.

4.11. Directories Moved or Renamed The following directories were moved or renamed by this release.

4.11.1. /tmp/reports !!!! /opt/avaya/pds/reports • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277)




4.11.2. /opt/avaya/pds/xfer/pcanal !!!! /opt/avaya/pds/public/pcanal • This directory was moved to fix issue where anonymous ftp did not have

access to PC Analysis files. (QQ 130172)

4.12. Files Modified The following files were modified by this release.

4.12.1. /etc/group • Modified to add moproget and moproput logins into group other. (MR 18085) • Modified to add system login into group pds_extract. (MR 112323) • Modified to add the analysis login as a member of the pds_system group.

(QQ 130172)

4.12.2. /etc/passwd • Modified to change shell for moproput and moproget back /usr/bin/false. • Modified to change shell for moproput and moproget back /usr/bin/ksh.

(QQ 112323)

4.12.3. /etc/skel/pds_agent/.profile /etc/skel/pds_extract/.profile /etc/skel/pds_system/.profile

• Modified to remove the sleep command and put back the call to agentcheck. (MR 18010)

4.12.4. /etc/skel/pds_extract/.profile • Modified to fix issue where anonymous ftp did not have access to PC

Analysis files. (QQ 130172)

4.12.5. /home/reportft/.profile • Modified to fix issue where anonymous ftp did not have access to PC


The following files under /opt/avaya/pds/man/man1.Z were modified by this release based on changes made to the processing tool txt2man.

acctent.1 acdmon.1 acdsnapdump.1 adump.1 agent_serv.1 asgw.1 asgwtest.1 aspsim.1 asptest.1 asptrace.1 bid.1 brkfile.1 vfiles.1 vrecords.1 writetape.1 ziptoarea.1

The following files under /opt/avaya/pds were modified by this release to incorporate translation changes in one or more of the languages as made by the localization team in Denver.

config/ag_cmd1.ky config/blend.edt config/compcode.cfg config/config_ed.hk config/createop.hk config/createop.tpl config/iicb_mon.mnu config/inbound.edt config/ivr_config.hk config/jobdisp.mnu config/jobmon.ctb config/jobmon.mnu config/jobtest.ctb config/jobtest.mnu config/listdist.hk config/msetup.hk config/outbound.edt config/pds_view.hk help/*.hlp help/campaigns.hlp.chn help/end.hlp.dat help/err.hlp.dat help/err.hlp.tape help/ssa.help help/str.hlp.tape help/strt.hlp.dat ktbs/*.ktb language/bin_*.msg language/sh_*.msg menus/agnthistrpt.cmd menus/backup.cmd menus/backup.menu menus/backupcl.cmd menus/backupdb.cmd menus/campaign.menu menus/cdwanal.cmd menus/cdwanal.menu menus/control.menu menus/edit.cmd menus/extract.cmd menus/inbnd.cmd menus/ivr.cmd




menus/job.cmd menus/jobhistrpt.cmd menus/jobsel.cmd menus/pcanal.cmd menus/report.menu menus/sysadm.cmd menus/sysadm.menu menus/sysmon.cmd menus/system.menu menus/transfer.cmd scrnbld/scr_ed.mnu scrnbld/scrnbld.ctb tools/verify/verify.hlp tools/verify/verify.ky tools/virtual/virtual.hlp

The following files under /opt/avaya/pds were modified by this release to merge in changes made by patch SDN12_419.

config/ag_cmd1.ky config/blend.edt config/compcode.cfg config/ivr_config.hk config/stats.upld etc/parameters.cfg etc/pathnames.cfg help/*.dat help/*.hlp help/*.tape help/ssa.help language/bin_*.msg language/sh_*.msg menus/agnthistrpt.cmd menus/backup.cmd menus/backupcl.cmd menus/backupdb.cmd menus/clistrpt.cmd menus/edit.cmd menus/inbnd.cmd menus/jobhistrpt.cmd menus/report.menu menus/sysadm.cmd menus/transfer.cmd scrnbld/scr_ed.mnu shell/backup_db shell/clear_all shell/converttran.awk shell/get_message shell/locale_ed shell/pdscontrol shell/statstohost tools/virtual/script_virt

The following files found under /opt/avaya/pds were modified by this release.

4.12.6. class/HDCC.jar • Modified to add purging of old jobs from in-memory tables. • Modified to add handling of failed SQL commits. • Modified to lengthen query frequency to improve performance. • Modified to add handling of interactive mode. (MR 18318) • Modified to add Transfer as a recognized call type. (QQ 73166) • Modified to fix issue where compcode counts didn’t match those in jobmon.

(QQ 90410) • Modified to fix issue where two dialer threads were allocated to the same

dialer. (QQ 128241) • Modified to fix issue where an SQL statement was incorrect in the Agent

Session table insertion code. (QQ 129897) • Modified to fix issue where J_EVENT events occasionally missing from

datastore file on dialer. (QQ 130653)

4.12.7. class/SPMP.jar • Modified to add support for unit testing. • Modified to add enserver-related changes. • Modified to recompile source after change to EventTypes.idl. • Modified to undo changes made for QQ 66022. (QQ 72961) • Modified to fix issue with not filtering out admin from list of users. (QQ 90629) • Modified to fix issue where agents with short names (less than 5 characters)

were not being inserted into the database. (QQ 90630)

4.12.8. config/*.edt • Modified to remove the MESSAGES paramater for the Job Specific

Messaging feature. (QQ 64811)

4.12.9. config/*.wt_tape • Modified to change the RMDUPS parameter into RMDUPSFIELD and

RMDUPSVALUE. • Modified to fix issue for other eight languages where ACCTNUM was hard-

coded field for RMDUPS in wt_tape. (QQ 72182)




• Modified to make Japanese version of file match the other languages.

4.12.10. config/blend.edt • Modified to add LOWALTQPRIO parameter. (QQ 115540)

4.12.11. config/createop.cfg • Modified to add MAX_USERS parameter. (QQ 92197) • Modified to add users to list of NON_FTP_USERS and SYSTEM_USERS.

(QQ 92355) • Modified to add MAX_USERS parameter rounded up to the nearest 1000

based on the size of the old /etc/passwd file. (QQ 92197)

4.12.12. config/createop.tpl • Modified to add display of UID on the screen. (QQ 129967)

4.12.13. config/default.ctb • Modified to fix issue where lines for NPAGE and PPAGE were missing a “:”.

(QQ 104650)

4.12.14. config/evmon.cfg • Modified to add entry so ftp login/logout get monitored.

4.12.15. config/group.pds • Modified to translate the descriptions in this file into the other eight

languages. • Modified to add group “other” as a secondary group for groups “pds_system”

and “pds_extract”. (QQ 132560)

4.12.16. config/iicb_mon.mnu • Modified to translate this file into the other eight languages.

4.12.17. config/jobmon.ctb • Modified to fix issue where descriptions for CTRL_V and CTRL_W were the

same. (QQ 111684)

4.12.18. config/outbound.edt • Modified to add LOWALTQPRIO parameter. (QQ 115540)

4.12.19. config/passwd.pds • Modified to change the shell for moproget and moproput to /bin/false.

(QQ 73138)

4.12.20. config/sysverify.cfg • Modified to add INFO files from the service pack. • Modified to remove the SURF product INFO file. (QQ 65912 / MR 18066) • Modified to add PDS_SVCPK and PDSDB_SVCPK entries. (QQ 104487) • Modified to add check for pcanal files in the “Stray cats and dogs” section.

(QQ 112323) • Modified to change permissions and group on pcanal directory/files in the

“Stray cats and dogs” section. (QQ 112323) • Modified to update permissions on the inbnd1 files from 644 to 664. • Modified to add removed files to the “Stray cats and dogs” section.

(QQ 128248) • Modified to fix issue where anonymous ftp did not have access to PC

Analysis files. (QQ 130172) • Modified to add deleted file display_lists to Stray Cats and Dogs section.

(QQ 73049) • Modified to add check of files pointed to by the pcanal link to Stray Cats and

Dogs section. (QQ 131020)




4.12.21. etc/language.cfg • Modified to change BINARYMSG and SHELLMSG for Portuguese from

Brazil from *_por_bra.msg to *_por_brz.msg.

4.12.22. etc/master.cfg • Modified to fix conversion of Campaign Surfer variables to Internet Monitor

variables. (QQ 101003) • Modified to add parameter for Visual Call Progress Analysis for manual calls. • Modified to change the IGNORE_LOCALE_CTYPE parameter to NO for

Japanese. • Modified to change the BINARYMSG and SHELLMSG parameters for

Portuguese for Brazil to use the correct file names. (QQ 116223) • Modified to add the NUISANCE:NO parameter. (QQ 133535)

4.12.23. etc/parameters.cfg • Modified to remove variable CLCTAORECALLDATA.

(QQ 66046 / MR 18259) • Modified to add variable ISDN_LOG. (QQ 65569 / MR 17657) • Modified to go along with renaming campaignsurf to internetmon.

(QQ 65912 / MR 18066) • Modified to remove the BASEPRI parameter since it is no longer used.

(QQ 73133) • Modified to add parameter for Visual Call Progress Analysis for manual calls.

4.12.24. etc/pathnames.cfg • Modified to go along with renaming campaignsurf to internetmon.

(QQ 65912 / MR 18066) • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277) • Modified to add back the VL_ETC parameter for Producer.

(QQ 73139) • Modified to remove the OPTICAL parameter. (QQ 91895) • Modified to fix issue where anonymous ftp did not have access to PC


4.12.25. help/backupdb.hlp • Modified to describe stopping and starting the Mid-Tier processes before and

after performing the database backup.

4.12.26. help/backupm.hlp • Modified to add entry for backing up and restoring the database. (QQ 92671)

4.12.27. help/control.hlp • Modified to fix grammar errors. (MR 18033) • Modified to remove menu item for testing new calling list using the

create_clist script. (QQ 65686 / MR 17790)

4.12.28. help/featureadd.hlp help/featurerm.hlp

• Modified to remove the Job Specific Messaging feature. (QQ 64811) • Modified to move the Multiple Lists feature to just after the Inbound feature.

4.12.29. help/install.hlp • Modified to go along with renaming campaignsurf to internetmon.

(QQ 65912 / MR 18066)

4.12.30. help/jobsel.hlp • Modified to change wording for clarity. (MR 18123)




4.12.31. help/product.hlp • Modified to go along with renaming campaignsurf to internetmon.

(QQ 65912 / MR 18066)

4.12.32. help/sysmon.hlp • Modified to add missing descriptions. • Modified to finish help description for “Monitor system security events” item.

4.12.33. help/transfer.hlp • Modified to add menu item for testing new calling list using the create_clist

script. (QQ 65686 / MR 17790)

4.12.34. ivr/dialer.ds • Modified to fix issue where there was excessive delay between ‘hello’ and

playing of first message from script. (QQ 92474)

4.12.35. ktbs/hp.ktb ktbs/hpterm.ktb ktbs/jobmon.ktb ktbs/vt100.ktb ktbs/vt220.ktb ktbs/vt320.ktb ktbs/xterm.ktb

• Modified to standardize descriptions. (QQ 104650)

4.12.36. ktbs/jobmon.ktb • Modified to change descriptions for NPAGE and PPAGE for

Portuguese_Brazil.

4.12.37. ktbs/vt220.ktb • Modified to change descriptions for ARROW_RIGHT for Portuguese_Brazil.

4.12.38. language/bin_*.msg • Modified to update translated files with changes from English release of

Service Pack 1. • Modified to fix issue with duplicate messages for number E62058. • Modified to fix typo in message E37025. • Modified to add message E62062 to other languages. • Modified to add message E56049 about IVR reset in progress. (QQ 115619) • Modified to add message E28464 about IVR pool jobs not being properly

named. (QQ 116315) • Modified to change format in R25614 for cseldmp from %d to %2.2f.

(QQ 91876) • Modified to add E10860 and E10861, which were missing. (QQ 128578) • Modified to add messages E10013 - E10019. • Modified to add new messages E39202, I39203 and P39209 for the menu

binary. (QQ 130947) • Modified to add new messages E37037 – 39 and modify M37001 for the

createop binary. (QQ 130947)

4.12.39. language/cbadmin.alert • Modified to fix spelling error in message 461.

4.12.40. language/sh_*.msg • Modified to update translated files with changes from English release of

Service Pack 1. • Modified to fix error in message M81500 in the other eight languages.

(QQ 71623)




• Modified to remove message M82010 for the Optical Disk. (QQ 91895) • Modified to add M81416 and M81417 for backing up database (QQ 92671) • Modified to change usage message for archive_mgr from E81400 to U81400. • Modified to remove M82010 and then change M82050 to M82010.

(QQ 91895) • Modified to update other languages with changes made in English. • Modified to fix usage statement for db_mgr to put back “backup|recover”. • Modified to add messages E82700, M82700 – M82706 and S82700 –

S82704 from phone_match shell script. (QQ 105172) • Modified to add messages M82500 – M82513 from end_login shell script.

(QQ 116178)

4.12.41. language/bin_eng.msg • Modified to add messages to the E106 series to match cfged.h enums.

(MR 16892) • Modified to fix error in E28402. (MR 18063) • Modified to add messages for enhancements to Event Server. (MR 17328) • Modified to add E62049 – 52 for file locking in dccserver. (MR 16865) • Modified to add ‘for call’ phrase to messages E28620 and E37250. • Modified to add E37025 for createop. (MR 18075) • Modified to change messages for pattern matching E16600 – 11. • Modified to add missing trailing quote on messages U59530 and U59532. • Modified to remove duplicates S28823, E29003 – 5 and P52400 – 2. • Modified to remove unused messages E29038 – 9. • Modified to change messages S28412 – 3 and E37254. • Modified to add S53799. • Modified to add E57044 for inability to read the acd_license.cfg file.

(MR 17914) • Modified to add messages E62057 and E62058 for DCCS. • Modified to add messages E62056 and E62042 for DCCS. (MR 18100 and

MR 18101) • Modified to change message E62041. • Modified to change messages E62042 and E62044. (MR 17689) • Modified to change SURF to IMON for messages E53650 – 5 and messages

S65601 – 53. (QQ 65912 / MR 18066) • Modified to change INTERNETMONITOR to INTERNETMONDIR for

messages E53650 – 5 and messages S65601 – 53. (QQ 65912 / MR 18066) • Modified to add E00554. (QQ 65958 / MR 18127) • Modified to change E10822, E10860 and E62058. (QQ 65958 / MR 18127) • Modified to remove E10861. (QQ 65958 / MR 18127) • Modified to add E62058, E62059 and E62060 for dccserver. (QQ 71941 and

QQ 72141) • Modified to add E25031 and E25032 for callsel. • Modified to add E16612 for regular expression processing. • Modified to add E29056 for jobmon. • Modified to change E61008 for eventserver. (QQ 73309) • Modified to change E32000 – E32007 and S32002 and add E32008 for

readtape. • Modified to delete E32200, E32201 and S32201 for writetape. • Modified to change U43205 for update_upl. • Modified to fix issue where error message number E62058 was duplicated. • Modified to add message E62062. (QQ 73417)




4.12.42. language/gw.alert • Modified to fix the spelling error in message 350.

4.12.43. language/sh_eng.msg • Modified to change the wording of M86850. (MR 17522) • Modified to change the usage message for archive_mgr. • Modified to remove messages M85200, M85210 and M85220. • Modified to fix issue with improper grammar in M81500. (QQ 71623)

4.12.44. lists/inbnd1.acpt lists/inbnd1.fdict lists/inbnd1.map lists/inbnd1.scrn

• Modified to change permissions on files from 644 to 664. (MR 18046)

4.12.45. man/man1.Z/createop.1 • Modified to fix issues with formatting. • Modified to fix issue with incorrect Syntax statement. • Modified to clean up file.

4.12.46. man/man1.Z/ao_recall.1 • Modified to remove unused code for CLCTAORECALLDATA.

(QQ 66046 / MR 18259)

4.12.47. man/man1.Z/jobhist.1 • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277)

4.12.48. man/man1.Z/listdist.1 • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277)

4.12.49. man/man1.Z/op_hist.1 • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277)

4.12.50. man/man1.Z/report.1 • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277)

4.12.51. man/man1.Z/rpt_view.1 • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277)

4.12.52. man/man2.Z/archive_mgr.2 • Modified to fix issue with incorrect Usage statement. • Modified to add descriptions of arguments and NIS+ feature.

4.12.53. man/man2.Z/clear_all.2 • Modified to go along with renaming campaignsurf to internetmon.


(QQ 66057 / MR 18277)

4.12.54. man/man2.Z/start_pds.2 • Modified to go along with renaming campaignsurf to internetmon.

(QQ 65912 / MR 18066)

4.12.55. man/man2.Z/stop_pds.2




• Modified to go along with renaming campaignsurf to internetmon. (QQ 65912 / MR 18066)

4.12.56. man/man2.Z/validate_list.2 • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277)

4.12.57. menus/*.cmd • Modified to add FTYPE parameter and remove parameters no longer used

(EDITOR and UID). (QQ 71621) • Modified to fix issue where EDITOR and UID parameters were not being

removed and FTYPE was not being added in all files. (QQ 131380)

4.12.58. menus/agentlst.cmd • Modified to add “Are you sure?” prompt to item that turns on agent list

feature. (MR 18088)

4.12.59. menus/backup.menu • Modified to add entry for backing up and restoring the database. (QQ 92671)

4.12.60. menus/cdwanal.cmd • Modified to fix issue where anonymous ftp did not have access to PC


4.12.61. menus/control.menu • Modified to remove menu item for testing new calling list using the

create_clist script. (QQ 65686 / MR 17790)

4.12.62. menus/extract.cmd • Modified to fix issue where anonymous ftp did not have access to PC


4.12.63. menus/featureadd.menu menus/featurerm.menu

• Modified to remove the Job Specific Messaging feature. (QQ 64811) • Modified to move the Multiple Lists feature to just after the Inbound feature.

4.12.64. menus/inbnd.cmd • Modified to change the display_lists field to YES. (QQ 91811)

4.12.65. menus/jobhistrpt.cmd • Modified to fix issue where the list of sort field options contained commas

and the descriptions were too long in several languages.

4.12.66. menus/jobsel.cmd • Modified to fix issue where callsel reports for Spanish were not being

generated when a callsel was run from the menus. (QQ 104935)

4.12.67. menus/pcanal.cmd • Modified to fix issue where anonymous ftp did not have access to PC


4.12.68. menus/product.menu • Modified to go along with renaming campaignsurf to internetmon.

(QQ 65912 / MR 18066)

4.12.69. menus/transfer.cmd • Modified to add menu item for testing new calling list using the create_clist

script. (QQ 65686 / MR 17790) • Modified to change the “NO:NO:NO” to just “::”.




4.12.70. newconfig/rootsbin/mts_script • Modified to fix issue where MidTier server incorrectly reported failure on

startup. (MR 17888)

4.12.71. shell/activityrpt • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277)

4.12.72. shell/archive_mgr • Modified to remove the checks for HPUX. • Modified to add backup and recovery of NIS+ files. • Modified to update for new files and directories in PDS 12.0. (MR 17940) • Modified to add options for backing up PDS database. (QQ 92671) • Modified to change reference to E81400 to U81400.

4.12.73. shell/check_db • Modified to fix issue where not enough information about the DB was given.

(QQ 90613)

4.12.74. shell/check_mts • Modified to fix issue where dccserver was displaying along with ccs giving

the impression it was a MidTier process. (QQ 65517 / MR 17590)

4.12.75. shell/check_pds • Modified to go along with renaming campaignsurf to internetmon.

(QQ 65912 / MR 18066) • Modified to add nuisance monitoring stuff to check_pds. (QQ 127879)

4.12.76. shell/choose_dev • Modified to remove the optical disk as an option. (QQ 91895)

4.12.77. shell/clear_all • Modified to add clearing of call selection status log files. • Modified to fix issue where callsel was not reporting back whether or not it

ran successfully. (QQ 65958 / MR 18127) • Modified to go along with renaming campaignsurf to internetmon.


(QQ 66057 / MR 18277) • Modified to fix issue where important output from dccserver was being lost

after its restart. (QQ 73396) • Modified to add clearing of archive/rmt_callsel directory. • Modified to add cleaning of old logger.<date> files. (QQ 108938) • Modified to exclude 0.cslog when cleaning up *.cslog.

4.12.78. shell/config_sync • Modified to add changing of permissions on the prodcron/admin file after it is

copied so it can be read. (MR 17909) • Modified to fix issue where after copying the admin cron file, the file was

owned by root. (MR 18272)

4.12.79. shell/create_append • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277)

4.12.80. shell/create_clist • Modified to fix issue where script was not consistent with hosttopds script.

(QQ 65686 / MR 17790)




4.12.81. shell/dbjobterm • Modified to fix issue where not enough information about the DB was given.

(QQ 73404)

4.12.82. shell/display_lists • Modified to fix issue where no menu options were created for new inbound

lists created by Administration Manager. (QQ 91811)

4.12.83. shell/dump_tool • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277)

4.12.84. shell/end_login • Modified to move messages in the sh_<lang>.msg file. (QQ 116178)

4.12.85. shell/ext_newfd • Modified to fix issue where list#.old was not being processed. (QQ 72804)

4.12.86. shell/fclr • Modified to make the default for FILS variable to be all files in the directory

instead of no files. (MR 18276) • Modified to fix issue with inadvertantly removing jbmstr.hist and opmstr.hist

that are older than 30 days. (QQ 91245) • Modified to fix issue where agent history files were not being deleted.

4.12.87. shell/install_config • Modified to fix syntax errors in print statements. (MR 18267) • Modified to fix issue where script was failing to copy changed files into place.

(QQ 71623)

4.12.88. shell/make_clist • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277)

4.12.89. shell/make_sync_result • Modified to change SHELL_ENVFILE back to /opt/avaya/pds/shell/envfile.

(QQ 72928)

4.12.90. shell/make_test • Modified to fix issue where setting the PORTS parameter also changed the

SWITCHPORTS parameter. (QQ 91261)

4.12.91. shell/mtscontrol • Modified to fix issue where not enough information about the DB was given.

(QQ 73404) • Modified to fix issue where a castrophic crash occurs when stop_mts is run

at the same time as stop_pds. (QQ 112247) • Modified to add support for Nuisance Monitoring feature. (SDN12_419)

4.12.92. shell/oplogrpt • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277)

4.12.93. shell/pc_print • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277)

4.12.94. shell/pdscontrol • Modified to go along with renaming campaignsurf to internetmon.

(QQ 65912 / MR 18066)




• Modified to fix issue where important output from dccserver was being lost after its restart. (QQ 73396)

• Modified to account for listserver binary no longer being a daemon process. (MR 102588)

4.12.95. shell/pds_svcscontrol • Modified to remove datamgr from the start and stop scripts. (QQ 127565)

4.12.96. shell/phone_match • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277) Modified to move messages in the sh_<lang>.msg file. (QQ 105172)

4.12.97. shell/purge • Modified to change the permissions and ownership of the file. (QQ 129328)

4.12.98. shell/rm_clist • Modified to fix issue where crontab file was not being archived. (QQ 91756)

4.12.99. shell/rpt_log • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277)

4.12.100. shell/svcscontrol • Modified to remove datamgr from the start and stop scripts. (QQ 127565)

4.12.101. shell/wt_tape • Modified to fix issue where ACCTNUM was hard-coded field for RMDUPS.

(QQ 72702)

4.12.102. tools/inbound/inbnd1.acpt tools/inbound/inbnd1.fdict tools/inbound/inbnd1.map tools/inbound/inbnd1.scrn

• Modified to change permissions on files from 644 to 664. (MR 18046)

4.12.103. tools/scripts/script_list • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277)

4.12.104. tools/shell/NIS_client • Modified to add output comments and arrange similar to NIS_master.

4.12.105. tools/shell/dgcreate • Modified to add support for QT1PRI, QE1PRI and QE1DSS cards.

(QQ 71260) • Modified to add support in other eight languages for QT1PRI, QE1PRI and

QE1DSS cards. (QQ 71260) • Modified to update description of Japanese PRI card in English version. • Modified to incorporate the differences for Japanese so only file exists and it

gets distributed in PDSBASE instead of the different languages.

4.12.106. tools/shell/get_data • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277)

4.12.107. tools/shell/install_aor • Modified to remove unused code for CLCTAORECALLDATA.

(QQ 66046 / MR 18259)




4.12.108. tools/shell/install_cup • Modified to fix issue where there was no distinction in the log file between

installing Real-Time CUP and Batch CUP. (QQ 73539)

4.12.109. tools/shell/install_mon • Modified to change the questions asked to allow performing the work

previously done in SAM. • Modified to go along with renaming campaignsurf to internetmon. • Modified to fix typo in question about IP address. • Modified to fix setting of mount point. (QQ 101003)

4.12.110. tools/shell/msg_merge • Modified to add –d parameter to delete all messages listed in a file. • Modified to add –k parameter to keep the original translated string if any

exists.

4.12.111. tools/shell/pcanal_port • Modified to fix issue where anonymous ftp did not have access to PC


4.12.112. tools/shell/purge_all • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277)

4.12.113. tools/shell/renum_dict • Modified to change location of reports from /tmp to $VOICEDIR/reports.

(QQ 66057 / MR 18277)

4.12.114. tools/shell/replace • Modified to fix issue where anonymous ftp did not have access to PC


4.12.115. tools/shell/tar_conf • Modified to fix issue where anonymous ftp did not have access to PC


4.12.116. tools/shell/tar_conf.coe1 • Modified to fix issue where anonymous ftp did not have access to PC


4.12.117. tools/shell/tar_conf1 • Modified to fix issue where anonymous ftp did not have access to PC


4.12.118. tools/shell/uninstl_mon • Modified to change the questions asked to allow performing the work

previously done in SAM. • Modified to go along with renaming campaignsurf to internetmon. • Modified to fix problem with unmounting directory. (QQ 101003)

4.13. Files Added The following files found under /opt/avaya/pds were added by this release.

4.13.1. config/ccs.conf • This binary was added for support of the Nuisance Monitoring feature.

(SDN12_419, QQ 129961)

4.13.2. etc/start_sdj etc/stop_sdj




• This files were added as the actual commands to start and stop shadow jobs. (QQ 101014)

4.13.3. help/backupdb.hlp • This file was added to provide help for the new backupdb.cmd menu file.

(QQ 92671)

4.13.4. help/nreportcmd.hlp • This binary was added for support of the Nuisance Monitoring feature.

(SDN12_419, QQ 129961)

4.13.5. lists/relnotes.v17 • This file was added to provide the release notes associated with the new

zips2002.v17 file.

4.13.6. lists/zips2002.v17 • This file was added to update the zip-to-area code file with the latest from

Discovery Bay Computing.

4.13.7. menus/backupdb.cmd • This file was added to provide menu options for backing up and restoring the

database. (QQ 92671)

4.13.8. menus/nreport.cmd • This binary was added for support of the Nuisance Monitoring feature.

(SDN12_419, QQ 129961)

4.13.9. shell/backup_db • This file was added to perform the backup of the PDS database. (QQ 92671)

4.13.10. shell/check_db_avail.awk • This file was added to fix issue where not enough information about the DB

was given by check_db. (QQ 90613)

4.13.11. shell/copy_cron • This file was added to copy the admin cron file and then set the permissions

and change the ownership on the new file. (MR 18272)

4.13.12. shell/create_n_report • This binary was added for support of the Nuisance Monitoring feature.

(SDN12_419, QQ 129961)

4.13.13. shell/sdjcontrol • This file was added to start and stop shadow jobs. (QQ 101014)

4.13.14. tools/shell/NIS_slave • This file was added to set up an NIS Slave server to run as a backup to the

NIS Master..

4.13.15. tools/shell/NIS_xfer • This file was added to transfer the passwd and group NIS maps from the NIS

Master to the Slave..

4.13.16. tools/shell/what_diff • This file was added to display a diff listing of the what output for two different

binaries.

4.13.17. xfer/pcanal • This file was added as a symbolic link to the new PC Analysis directory,

/opt/avaya/pds/xfer/public/pcanal. (QQ 130172)




4.14. Files Deleted The following files found under /opt/avaya/pds were deleted by this release.

4.14.1. help/end.hlp.opt help/err.hlp.opt help/strt.hlp.opt

• These files were deleted because of the deletion of the Optical Disk and an option. (QQ 91895)

4.14.2. help/lists.hlp • This file was deleted because it is no longer used. (MR 18034)

4.14.3. help/tape.hlp • This file was deleted because it is no longer used.

4.14.4. ktbs/std_cmds.dsc • This file was added to hold the descriptions of the standard keys for the

enq_pty, jobmon, and scrnbld binaries so they can be translated. (QQ 104650)

4.14.5. menus/tape.cmd • This file was deleted because it is no longer used.

4.14.6. shell/display_lists • This file was deleted because its functionality was incorporated into the menu

binary. (QQ 73049)

4.14.7. shell/renum_dict • This file was deleted because it is a duplicate of the same file in the

tools/shell directory.

4.14.8. tools/shell/choose_opt • These files were deleted because of the deletion of the Optical Disk as an

option. (QQ 91895)

4.14.9. tools/shell/install_csp tools/shell/uninstl_csp

• These files were deleted because they are replaced by install_mon and uninstl_mon.

4.14.10. tools/shell/install_jsm tools/shell/uninstl_jsm

• These files were deleted because of the deletion of the Job Specific Messaging feature. (QQ 64811)

4.15. Files Moved or Renamed The following files found under /opt/avaya were moved or renamed by this release.

4.15.1. pab/acdmon.alert !!!! pds/language/acdmon.alert • This file was moved to be where the other message files exist.

4.15.2. pab/cbadmin.alert !!!! pds/language/cbadmin.alert • This file was moved to be where the other message files exist.

4.15.3. pab/gw.alert !!!! pds/language/gw.alert • This file was moved to be where the other message files exist.

4.15.4. pab/iicb_alert.<LANG> !!!! pds/language/iicb_alert.<LANG> • This file was moved to be where the other message files exist.




The following files found under /opt/avaya/pds were moved or renamed by this release.

4.15.5. ktbs/xterms.ktb !!!! ktbs/xterm.ktb • This file was renamed to match the correct setting of TERM.

4.15.6. man/man1.Z/campaignsurf.1 !!!! man/man1.Z/internetmon.1 • This file was renamed to go along with renaming campaignsurf to

internetmon. (QQ 65912 / MR 18066)

4.15.7. tools/shell/install_csp !!!! tools/shell/install_mon • This file was renamed to go along with renaming campaignsurf to


4.15.8. tools/shell/uninstl_csp !!!! tools/shell/uninstl_mon • This file was renamed to go along with renaming campaignsurf to


4.15.9. language/lt.chinese !!!! language/lt.chinese-s • This file was renamed to match the correct setting of LANG.

4.15.10. xfer/pcanal/*.* !!!! xfer/public/pcanal/*.* • These files were moved to fix issue where anonymous ftp did not have


4.16. Interfaces Modified The following interfaces were modified by this release.

4.16.1. CmdCtrl.idl • Modified to add PASSWDAUTHFAILED.

4.16.2. DialerCmdCtrl.idl • Modified to fix issue where callsel was not reporting back whether or not it

ran successfully. (QQ 65958 / MR 18127)

4.16.3. EventTypes.idl • Modified to change OUT to OUTB.

4.17. Interfaces Added No interfaces were added by this release.

4.18. Interfaces Deleted No interfaces were deleted by this release.

4.19. Components Modified No components were modified by this release.

4.20. Components Added No components were added by this release.

4.21. Components Deleted No components were deleted by this release.




5. Release Installation

This section describes how to install and uninstall this release.

5.1. Pre-Installation Procedure This section describes all steps that must be taken before this release is installed.

5.1.1. [_] Log in as admin.

5.1.2. [_] Execute the following commands from the UNIX command prompt.

[_] stop_pds

[_] stop_mts

5.1.3. [_] Take any steps necessary to back up configuration files that must be brought forward after this release is installed.

5.1.4. [_] If the Avaya PDS Database is installed on this machine, back up the database by executing the following steps.

5.1.4.1. [_] Insert a blank DDS tape into the tape drive.

5.1.4.2. [_] Execute the following commands from the UNIX command prompt.

[_] stop_db

[_] cd /opt/oracle

[_] tar –cv0 *

[_] start_db

5.1.4.3. [_] Remove the DDS tape from the tape drive, label it with the release version and current date and store it in a safe place.

5.1.5. [_] Log out and log back in as root.

CAUTION: Do NOT su to root from admin.

5.1.6. [_] Execute the following command from the UNIX command prompt.

[_] swlist DIALER

5.1.7. [_] If the DIALER.SURF fileset is installed on this machine, execute the following steps to remove it.

5.1.7.1. [_] swremove (and press RETURN to continue if prompted)

5.1.7.2. [_] The SD Remove – Software Selection dialog will be displayed, as well as the installed software products. Using the arrow keys, position the cursor on the DIALER product and press RETURN.

5.1.7.3. [_] The filesets that comprise the DIALER product will be displayed. Using the arrow keys, position the cursor on the SURF fileset, and press SPACEBAR to highlight the entry.

5.1.7.4. [_] Press TAB, and then ‘a’ (without the quotes) to display the Actions menu item. Press ‘r’ to select the Remove (analysis) option.

5.1.7.5. [_] The Remove Analysis dialog will be displayed and the analysis phase will begin. At the conclusion of the analysis phase, the




Remove Analysis dialog will display the results. Status should be “Ready” and Products Scheduled should “x of x”, where x is the total number of products selected. If that is the case, i.e., there are no errors, skip to step 5.1.7.10.

5.1.7.6. [_] If an error occurred, an Error dialog will be displayed. Press RETURN (OK) to acknowledge the error.

5.1.7.7. [_] TAB to Cancel and press RETURN.

5.1.7.8. [_] Press TAB and then ‘f’ to display the File menu items. Press ‘e’ to exit swremove.

5.1.7.9. [_] Refer to the file “/var/adm/sw/swagent.log” for a listing of the errors and/or warnings. Resolve all problems and go back to step 5.1.7.1.

5.1.7.10. [_] TAB to OK and press RETURN. A Confirmation dialog will ask “Do you still wish to begin Removal?”. Press RETURN (yes).

5.1.7.11. [_] The Remove Window dialog will be displayed and the removal of filesets will commence. When the removal has concluded, the Remove Window dialog will display the results. Status should be “Completed”, Percent Complete should “100%” and Kbytes Removed should be “x of x”.

5.1.7.12. [_] TAB to Done and press RETURN.



[_] swlist | grep PDS_SVCPK

5.1.9. [_] If a previous release of PDS_SVCPK (12.0.3.kXX where XX is less than the version being installed) is currently installed, it must be removed prior to installing this release. To do so, execute the instructions found under step 5.4, Uninstall Procedure. If a new version of Avaya PDS Database Service Pack (PDSDB_SVCPK) is also to be installed, do NOT remove the previous version of PDSDB_SVCPK. Skip those steps in the uninstall procedure that reference the Database.

5.2. Installation Procedure This section describes the steps to install this release.

5.2.1. [_] Insert the Avaya Predictive Dialing System Service Pack 3, Version 12.0 CD into the CD-ROM drive and wait until it loads.


5.2.2.1. [_] swinstall ( and press RETURN to continue if prompted).

5.2.2.2. [_] The Specify Source dialog will appear and the Source Depot Type field will be highlighted. TAB to Find Local CD and press RETURN.

5.2.2.3. [_] TAB to OK and press RETURN.

5.2.2.4. [_] The SD Install – Software Selection dialog will be displayed, as well as the software products found on the CD media. Using the arrow keys, position the cursor on the PDS_SVCPK product and press RETURN.




5.2.2.5. [_] The filesets that comprise the PDS_SVCPK product will be displayed. Using the arrow keys, position the cursor on each of the appropriate filesets (see below), and press SPACEBAR to highlight the entry.

[_] For all installations, the following filesets are required and must be selected.

ADMIN DIALER PDSBASE SOE ZIPS

[_] Depending on the language of the installation, one, and only one, of the following filesets must be selected.

CHINESE_SIMPLIFIED ENGLISH FRENCH_FRANCE GERMAN ITALIAN JAPANESE KOREAN PORTUGUESE_BRAZIL SPANISH_INTL

[_] If this system is a MidTier Server, the following filesets must be selected.

MIDTIER MTBASE

[_] If the on-line manpages are wanted on the system, the following fileset must be selected.

MANBASE

[_] If the IVR Integration feature is installed on this system, the following fileset must be selected.

IVR

[_] If Predictive Agent Blend is installed on this system, the following filesets must be selected.

BLEND DISPATCHER

[_] After the appropriate selections have been made, press ‘m’ to mark the highlighted entries for installation. If you see a message about additional software being marked, press RETURN (OK) to acknowledge the message.

[_] Using the arrow keys, position the cursor on the ..(go up) and press RETURN. At this time there will be a “Partial” in front of PDS_SVCPK.

5.2.2.6. [_] Press TAB, and then ‘a’ (without the quotes) to display the Actions menu item. Press ‘i’ to select the Install (analysis) option.




5.2.2.7. [_] The Install Analysis dialog will be displayed and the analysis phase will begin. At the conclusion of the analysis phase, the Install Analysis dialog will display the results. Status should be “Ready” and Products Scheduled should be “x of x”. If there are no errors, skip to step 5.2.2.12.



5.2.2.10. [_] Press TAB and then ‘f’ to display the File menu items. Press ‘e’ to exit swinstall.


5.2.2.12. [_] TAB to OK and press RETURN. The Install Window dialog will be displayed and the installation of the filesets will commence. When the installation has concluded, the Install Window dialog will display the results. Status should be “Completed”, Percent Complete should be “100%” and Kbytes Installed should be “x of x”.


5.2.2.14. [_] The SD Install – Software Selection dialog will again be displayed. Press TAB and then ‘f’ to display the File menu items. Press ‘e’ to exit swinstall.

5.2.2.15. [_] Review the file “/var/adm/sw/swagent.log” for any additional errors or warnings. Resolve all problems before proceeding.

5.2.2.16. [_] Remove the CD from the CD-ROM drive and store in a safe place.

5.2.3. [_] If the Avaya PDS Database is installed on this machine, insert the Avaya PDS Database Service Pack 3, Version 1.0 CD into the CD-ROM drive, wait until it loads and then execute the following commands from the UNIX command prompt.

5.2.3.1. [_] check_db

5.2.3.2. [_] sqlplus avayadba/avayadba

> quit

If not all processes are running or the connection to sqlplus did not succeed, execute the following commands from the UNIX command prompt.

[_] su admin

[_] stop_db

[_] start_db

[_] check_db

[_] sqlplus avayadba/avayadba

> quit




If not all processes are running or the connection to sqlplus did not succeed, resolve the problems and execute the stop and start commands again.

[_] exit (to return to root) 5.2.3.3. [_] swinstall ( and press RETURN to continue if prompted).

5.2.3.4. [_] The Specify Source dialog will appear and the Source Depot Type field will be highlighted. TAB to Find Local CD and press RETURN.


5.2.3.6. [_] The SD Install – Software Selection dialog will be displayed, as well as the software products found on the CD media. Using the arrow keys, position the cursor on the PDSDB_SVCPK product and press ‘m’ to mark the entry for installation.

5.2.3.7. [_] Press TAB, and then ‘a’ (without the quotes) to display the Actions menu item. Press ‘i’ to select the Install (analysis) option.

5.2.3.8. [_] The Install Analysis dialog will be displayed and the analysis phase will begin. At the conclusion of the analysis phase, the Install Analysis dialog will display the results. Status should be “Ready” and Products Scheduled should be “x of x”. If there are no errors, skip to step 5.2.3.13.



5.2.3.11. [_] Press TAB and then ‘f’ to display the File menu items. Press ‘e’ to exit swinstall.


5.2.3.13. [_] TAB to OK and press RETURN. The Install Window dialog will be displayed and the installation of the filesets will commence. When the installation has concluded, the Install Window dialog will display the results. Status should be “Completed”, Percent Complete should be “100%” and Kbytes Installed should be “x of x”.


5.2.3.15. [_] The SD Install – Software Selection dialog will again be displayed. Press TAB and then ‘f’ to display the File menu items. Press ‘e’ to exit swinstall.


5.2.3.17. [_] Review the files /opt/oracle/sp3_install.log /opt/oracle/sp3_stdout.log /opt/oracle/sp3_stderr.log




for any additional errors or warnings. Resolve all problems before proceeding.

5.2.3.18. [_] Remove the CD from the CD-ROM drive and store in a safe place.

5.2.3.19. [_] Execute the following command from the UNIX command prompt:

[_] swlist PDSDB_SVCPK

[_] Compare the output of the command with the last entry for PDSDB_SVCPK in /opt/avaya/pds/etc/log_file. If they are not the same, edit log_file to match the output of swlist. Note: This should only occur if an earlier version of PDSDB_SVCPK existed on the system when the new version was installed.

5.3. Post-Installation Procedure This section describes all steps that must be taken after this release is installed but before the Avaya PDS is started up with the start_pds command.

5.3.1. [_] With this release the *.wt_tape files were modified to replace RMDUPS with RMDUPSFIELD and RMDUPSVALUE. The entry for RMDUPSFIELD is defaulted to ACCTNUM. If the wt_tape command was modified to change the parameter to de_reject from ACCTNUM to some other field, change the RMDUPSFIELD entry in each of the .wt_tape files to that field name.

5.3.2. [_] With this release the pcanal directory was moved to below the public directory and the permissions and ownership changed to 2775 and ftp:other. Because all files created in that directory now have a group ID of other, all users that access those files need to belong to group other. The install of the service pack will take care of the necessary system users, however, users added by the customer (from running createop) that are members of group pds_system or pds_extract will not get fixed. These users need to be modified manually by logging in as root and running the following command: usermod –G pds_agent,other <userID>

5.4. Uninstall Procedure This section describes the steps to uninstall this release.

5.4.1. [_] Log in as admin.

5.4.2. [_] Execute the following commands from the UNIX command prompt.

[_] stop_pds

[_] stop_mts

5.4.3. [_] Log out and log back in as root.

CAUTION: Do NOT su to root from admin.


5.4.4.1. [_] swremove (and press RETURN to continue if prompted)




5.4.4.2. [_] The SD Remove – Software Selection dialog will be displayed, as well as the installed software products. Using the arrow keys, position the cursor on the PDS_SVCPK product and press SPACEBAR to highlight the entry.

5.4.4.3. [_] If the Avaya PDS Database Service Pack (PDSDB_SVCPK) is installed on this machine and it is also to be removed, using the arrow keys, position the cursor on the PDSDB_SVCPK product and press SPACEBAR to highlight the entry. NOTE: PDSDB_SVCPK should only be removed if reverting back to a pre-service pack state. The removal of PDSDB_SVPCK will cause loss of data from the database.

5.4.4.4. [_] Press TAB, and then ‘a’ (without the quotes) to display the Actions menu item. Press ‘r’ to select the Remove (analysis) option.

5.4.4.5. [_] The Remove Analysis dialog will be displayed and the analysis phase will begin. At the conclusion of the analysis phase, the Remove Analysis dialog will display the results. Status should be “Ready” and Products Scheduled should “x of x”, where x is the total number of products selected. If that is the case, i.e., there are no errors, skip to step 5.4.4.10.






5.4.4.11. [_] The Remove Window dialog will be displayed and the removal of filesets will commence. When the removal has concluded, the Remove Window dialog will display the results. Status should be “Completed”, Percent Complete should “100%” and Kbytes Removed should be “x of x”.




5.4.4.15. [_] If PDSDB_SVCPK was removed, review the files /opt/oracle/sp3_remove.log /opt/oracle/sp3_stdout.log /opt/oracle/sp3_stderr.log for any additional errors or warnings. Resolve all problems before proceeding.

5.4.5. [_] Restore the previous versions of the files replaced by this release by executing the following commands from the Unix command prompt.




5.4.5.1. [_] cd /opt/avaya/pds/pre_sp3

5.4.5.2. [_] for i in `find . –type f ` do cp –p $i /$i done

5.4.5.3. [_] cd .. 5.4.5.4. [_] rm –rf pre_sp3




6. Special Testing Requirements

None.

7. Known Problems

There are numerous bug reports entered in QQ. Please do a query in QQ for a complete list.

7.1. Internationalization/Localization Issues • There are several shell scripts (e.g., create_clist) that have not yet been

internationalized.

• The baseline report files (e.g., days1.rept) have not yet been internationalized.

• The baseline .profile files (e.g., /home/pds_agent/.profile) have not yet been fully internationalized.

• The baseline message-of-the-day file (/opt/avaya/pds/etc/motd) will have to be localized by the local configuration team if the customer desires.

7.2. Other Issues • None




8. Appendix A – Build MO_DEV12_SP3_K04

8.1. Overview of Release This release fixes problems found in the GA releases of PDS 12.0, Service Pack 1 and Service Pack 2 as well as the previous release of Service Pack 3.



QQ Priority

Title

73404 2-Med Dialer crash results in false realtime status info in DB 90613 2-Med Check_db does not give enough status of db 112247 2-Med Catastrophic crash occurs when stop_mts is run while stop_pds is

running. 127565 2-Med The /opt/avaya/pds/etc/stop_svcs and start_svcs scripts still contain

datamgr as a process to stop/start when these scripts 129961 3-High Nuisance Monitoring feature files missing from SP3 release 130172 3-High Allow anonymous FTP to access the "pcanal" directory 130501 3-High AT&T is requesting an improvement to the scripting of the system



QQ Priority

Title

None



QQ Priority

Title

None



QQ Priority

Duplicate ID

Title

None



QQ Priority

Title

None

9. Release Details


9.1. Binaries Modified The following binaries found in /opt/avaya/pds/bin were modified by this release.

9.1.1. porter




• Modified to change the ‘let’ command in the telephony scripting to have the ability to set any field in the calling list. (QQ 130501)


9.2.1. n_report • This binary was added for support of the Nuisance Monitoring feature.

(SDN12_419, QQ 129961)

9.2.2. nuimon • This binary was added for support of the Nuisance Monitoring feature.

(SDN12_419, QQ 129961)

9.2.3. nuimon_client • This binary was added for support of the Nuisance Monitoring feature.

(SDN12_419, QQ 129961)

9.2.4. nuisance • This binary was added for support of the Nuisance Monitoring feature.

(SDN12_419, QQ 129961)

9.3. Directories Moved or Renamed The following directories were moved or renamed by this release.

9.3.1. /opt/avaya/pds/xfer/pcanal !!!! /opt/avaya/pds/public/pcanal • This directory was moved to fix issue where anonymous ftp did not have



9.4.1. /etc/skel/pds_extract/.profile • Modified to fix issue where anonymous ftp did not have access to PC


9.4.2. /home/reportft/.profile • Modified to fix issue where anonymous ftp did not have access to PC



9.4.3. config/sysverify.cfg • Modified to fix issue where anonymous ftp did not have access to PC


9.4.4. etc/pathnames.cfg • Modified to fix issue where anonymous ftp did not have access to PC


9.4.5. menus/cdwanal.cmd • Modified to fix issue where anonymous ftp did not have access to PC


9.4.6. menus/extract.cmd • Modified to fix issue where anonymous ftp did not have access to PC


9.4.7. menus/pcanal.cmd




• Modified to fix issue where anonymous ftp did not have access to PC Analysis files. (QQ 130172)

9.4.8. shell/check_db • Modified to fix issue where not enough information about the DB was given.

(QQ 90613)

9.4.9. shell/dbjobterm • Modified to fix issue where not enough information about the DB was given.

(QQ 73404)

9.4.10. shell/mtscontrol • Modified to fix issue where not enough information about the DB was given.

(QQ 73404) • Modified to fix issue where a castrophic crash occurs when stop_mts is run

at the same time as stop_pds. (QQ 112247) • Modified to add support for Nuisance Monitoring feature. (SDN12_419)

9.4.11. shell/pds_svcscontrol • Modified to remove datamgr from the start and stop scripts. (QQ 127565)

9.4.12. shell/svcscontrol • Modified to remove datamgr from the start and stop scripts. (QQ 127565)

9.4.13. tools/shell/pcanal_port • Modified to fix issue where anonymous ftp did not have access to PC


9.4.14. tools/shell/replace • Modified to fix issue where anonymous ftp did not have access to PC


9.4.15. tools/shell/tar_conf • Modified to fix issue where anonymous ftp did not have access to PC


9.4.16. tools/shell/tar_conf.coe1 • Modified to fix issue where anonymous ftp did not have access to PC


9.4.17. tools/shell/tar_conf1 • Modified to fix issue where anonymous ftp did not have access to PC


9.5. Files Added The following files found under /opt/avaya/pds were added by this release.

9.5.1. config/ccs.conf • This binary was added for support of the Nuisance Monitoring feature.

(SDN12_419, QQ 129961)

9.5.2. help/nreportcmd.hlp • This binary was added for support of the Nuisance Monitoring feature.

(SDN12_419, QQ 129961)

9.5.3. menus/nreport.cmd • This binary was added for support of the Nuisance Monitoring feature.

(SDN12_419, QQ 129961)

9.5.4. shell/check_db_avail.awk




• This file was added to fix issue where not enough information about the DB was given by check_db. (QQ 90613)

9.5.5. shell/create_n_report • This binary was added for support of the Nuisance Monitoring feature.

(SDN12_419, QQ 129961)

9.5.6. xfer/pcanal • This file was added as a symbolic link to the new PC Analysis directory,

/opt/avaya/pds/xfer/public/pcanal. (QQ 130172)

9.6. Files Moved or Renamed The following files found under /opt/avaya/pds were moved or renamed by this release.

9.6.1. xfer/pcanal/*.* !!!! xfer/public/pcanal/*.* • These files were moved to fix issue where anonymous ftp did not have





10. Appendix B – Build MO_DEV12_SP3_K05




QQ Priority

Title

73049 2-Med Callsel -v option on user menu only works for single word on report display - multiple words fails to generate report

116811 2-Med IVR agents can be transferred to job with IVR_AGENTS = NO



QQ Priority

Title

None



QQ Priority

Title

None



QQ Priority

Duplicate ID

Title

None



QQ Priority

Title

None


SDN Number Description PDS12_460 Fix issue where released agents never get AGTJobTransLink

message when jobs are linking.

11. Release Details



11.1.1. libdsi




• Modified to fix issue where IVR agents could be transferred to jobs that have IVR_AGENTS parameter set to NO. (QQ 116811)


11.2.1. agent • Modified to fix issue where released agents never got AGTJobTransLink

message. (PDS12_460) • Modified to fix issue where IVR agents could be transferred to jobs that have


11.2.2. caller • Modified to fix issue where IVR agents could be transferred to jobs that have


11.2.3. jobmon • Modified to fix issue where IVR agents could be transferred to jobs that have


11.2.4. menu • Modified to fix issue where arguments in .cmd file were not added to

command for non-display_lists commands. (QQ 73049)

11.2.5. mem_dump • Modified to display new items added to op_master and job_master


11.2.6. operator • Modified to fix issue where IVR agents could be transferred to jobs that have


11.2.7. shmon • Modified to display new items added to op_master and job_master



11.3.1. peg • This binary was added for support of switch testing.

11.4. Files Modified The following files found under /opt/avaya/pds were modified by this release.

11.4.1. class/HDCC.jar • Modified to fix issue where an SQL statement was incorrect in the Agent

Session table insertion code. (QQ 129897) • Modified to fix issue where J_EVENT events occasionally missing from

datastore file on dialer. (QQ 130653)

11.4.2. config/sysverify.cfg • Modified to add deleted file display_lists to Stray Cats and Dogs section.

(QQ 73049)




12. Appendix C – Build MO_DEV12_SP3_K07




QQ Priority

Title

72681 2-Med Dialer/Midtier services allow users without pds_system privileges to logon to Campaign Director

90449 2-Med Change password not functioning when new password does not meet password requirements

91735 2-Med Record selection using remote calling list returning no results and multiple error messages in account log

126430 2-Med After a native voice and data transfer using the PDSAgent, lines go "LINE AVAILABLE" and the job will not shutdown.

129967 2-Med Change createop binary to provide error text to customer when max user limit is encountered and log error to account file.

130172 3-High Allow anonymous FTP to access the "pcanal" directory 130535 3-High Nuisance and Nuimon processes do not start 130641 4-Crit PDS12 SP2: PAB and joblink where AGTjobTransLink was not sent

to released agents causing them never get acquired again 130880 2-Med QQ 76726 Need ISDN call progress message incorporated into 12.0

from SDN11_451 130947 2-Med New error messages for menu binary are missing 130954 4-Crit PDS12 SP2 : UK PDS list sharing in POD: ERROR: named2p1:0:

could not connect to Avaya MTS. Please see your system administrator.

131020 1-Low Sysverify shows files from /opt/avaya/pds/xfer/pcanal 131094 4-Crit PDS12 SP2: enserver process stops arbitrarily 131102 3-High callsel requires that the field RECALLNUMBER exist in the calling

list record even though it is an optional field 131231 4-Crit Download processing of rawfiles from Transfer menu fails 131380 3-High After installing files in SP3, some menus still have EDITOR and

UID and are missing FTYPE



QQ Priority

Title

None



QQ Priority

Title

None






QQ Priority

Duplicate ID

Title

None



QQ Priority

Title

127604 2-Med IVR agent can't transfer call to inbound live agent 130279 2-Med M9542499 Need to be able to monitor up to 500 VDNs.


SDN Number Description PDS12_463 This patch fixes the issue where the RECALLNUMBER field which

used to be an optional field was now considered mandatory by the call selection tools. This patch also changes callsel so it automatically selects Unit Work List if the UNITID field is set in the .S file. This resolves the issue of Campaign Editor not being able to select records into Unit Work Lists.

PDS12_464 This patch fixes the problem where remote call selections from CDW did not work because ccs crashed due to the inability to handle longer strings which carries handles in the format of hostname-listname-callselindex.

13. Release Details



13.1.1. libcallsel • Modified to fix issue where RECALLNUMBER field was considered



13.2.1. caller • Modified to fix issue where calculating remaining recalls did not work well

with Unit Work Lists. (PDS12_463)

13.2.2. callsel • Modified to fix issue where RECALLNUMBER field was considered

mandatory rather than optional. (PDS12_463) • Modified to fix issue where Campaign Editor was not able to select records

into Unit Work Lists. (PDS12_463) • Modified to fix issue where no callsel log information was made in the

account file. (QQ 91735)




13.2.3. ccs • Modified to fix issue where users without pds_system privileges could log on

to Campaign Director. (QQ 72681) • Modified to fix issue where changing the password did not function when new

password did not meet password requirements. (QQ 90449) • Modified to fix issue where remote callsels from CDW did not work because

ccs crashed. (PDS12_464)

13.2.4. createop • Modified to add display of messages about exceeding MAX_USERS count.

(QQ 129967)

13.2.5. datamgr • Modified to change STALETIME parameter from 20 seconds to 60.

13.2.6. menu • Modified to fix issue where commands using the display lists feature were

getting an early termination error from EXEC. (QQ 131231)

13.2.7. porter • Modified to fix issue where managed job cannot shut down because of line

involved in a NVDT. (QQ 126430)

13.3. Directories Modified The following directories found under /opt/avaya/pds were modified by this release.

13.3.1. report • Modified to change permissions to 1777. (QQ 130172)


13.4.1. /etc/group • Modified to add the analysis login as a member of the pds_system group.

(QQ 130172)


13.4.2. config/createop.tpl • Modified to add display of UID on the screen. (QQ 129967)

13.4.3. config/sysverify.cfg • Modified to add check of files pointed to by the pcanal link to Stray Cats and

Dogs section. (QQ 131020)

13.4.4. etc/master.cfg • Modified to add the NUISANCE:NO parameter. (QQ 133535)

13.4.5. language/bin_*.msg • Modified to add new messages E39202, I39203 and P39209 for the menu

binary. (QQ 130947) • Modified to add new messages E37037 – 39 and modify M37001 for the

createop binary. (QQ 130947)

13.4.6. menus/*.cmd • Modified to fix issue where EDITOR and UID parameters were not being

removed and FTYPE was not being added in all files. (QQ 131380)




14. Appendix D – Build MO_DEV12_SP3_K08




QQ Priority

Title

131478 2-Med If AGENTOWNRECALL is set to NO, error messages about not being able to send to recall_rmp appear when job is shut down

131677 2-Med Comparison operators (<,>) not working in PCAnalysis 131779 4-Crit New display_lists feature in the menu binary displays garbage for

list when invoked a second time 131875 4-Crit If AGENTOWNRECALL is set to yes, when a job runs out of

records, it doesn't shut down 131897 3-High Merge patch SDN11_417 onto dev12 branch - sort for a UWL

callsel that ignores TZ also ignores the unit 132247 3-High Running a job with AGENTOWNRECALL set to NO results in the

mqueue.c error 'Failed to get msg' for each operator logging into job.



QQ Priority

Title

131882 1-Low special features not retaining configured parameter when service pack is installed



QQ Priority

Title

None



QQ Priority

Duplicate ID

Title

None



QQ Priority

Title

None


SDN Number Description PDS12_466 Comparison operators (<,>) not working in PCAnalysis PDS12_468 PDS SP3 Problem Report: Sporadic calling list display for call




SDN Number Description selections

PDS12_470 Jobs not shutting down when set for JOBEND: YES and records exhausted.

15. Release Details



15.1.1. agent • Modified to fix issue where agent owned recall caused a “Failed to get msg”

when AGENTOWNERECALL was set to NO. (QQ 132247)

15.1.2. brkfile • Modified to fix issue where comparison operators < and > were not working


15.1.3. caller • Modified to fix issue where sort of UWL selection with IGNORETZ turned on

ignored the units. (QQ 131897, PDS12_470)

15.1.4. callsel • Modified to fix issue where RECALLNUMBER field was considered


15.1.5. enserver • Modified to fix issue with enserver periodically crashing. (QQ 131094,

PDS12_465 – not released)

15.1.6. menu • Modified to fix issue where the display lists feature was displaying garbage to

the screen the second time used. (QQ 131779, PDS12_468)

15.1.7. msetup • Modified to fix issue where comparison operators < and > were not working


15.1.8. operator • Modified to fix issue where agent owned recall caused a “Failed to get msg”

when AGENTOWNERECALL was set to NO. (QQ 132247)




16. Appendix E – Build MO_DEV12_SP3_K09

16.1. Overview of Release This release fixes problems found in the GA releases of PDS 12.0, Service Pack 1 and Service Pack 2 as well as the previous release of Service Pack 3. This release is also the Gold Master Release.



QQ Priority

Title

116352 3-High PDS12 SP1 AOR: live list download caused shadowjobs to place calls on the wrong records

132498 4-Crit PDS 12 SP2: AGTHangupCall after manual call returning E28864 IPC error.

132560 3-High createop doesn't allow adding group other as a secondary group 132628 2-Med A number of blank lines appear as the first items in the list of call

results on the recall screen in jobmon



QQ Priority

Title

None



QQ Priority

Title

None



QQ Priority

Duplicate ID

Title

None



QQ Priority

Title

None


SDN Number Description SDN12_401_K01 PDS 12 SP1 AOR: shadowjobs does not support live list downloads PDS12_474 PDS12 SP2: AGTHangupCall after manual call returning E28864

IPC error




17. Release Details



17.1.1. agent • Modified to fix issue where AGTHangupCall caused IPC error E28864.

(QQ 132498, PDS12_474) • Modified to fix issue where live list downloads caused shadowjobs to place


17.1.2. ao_recall • Modified to fix issue where live list downloads caused shadowjobs to place


17.1.3. createop • Modified to allow adding group “other” as a secondary group for groups

“pds_system” and “pds_extract”. (QQ 132560)

17.1.4. jobmon • Modified to fix issue where blank lines were listed in the selection box for Call

Results. (QQ 132628)

17.1.5. operator • Modified to fix issue where live list downloads caused shadowjobs to place


17.2. Files Modified The following files found under /opt/avaya/pds were modified by this release.

17.2.1. config/ccs.conf • Modified to temporarily fix issue where ccs binary would start taking up 100

% of the CPU.

17.2.2. config/group.pds • Modified to add group “other” as a secondary group for groups “pds_system”

and “pds_extract”. (QQ 132560)




18. Appendix F – Build MO_DEV12_SP3_K09

18.1. Overview of Release This is not a new release. This appendix simply adds MRs to the list of those modified by SP3. The previous versions of this document inadvertently left them off.



QQ Priority

Title

91876 1-Low cseldmp command output is not correct (especially if used in conjuction with |more)

92461 2-Med M7549863 Occasionally porter generates a SIGSEGV error in the account file

101020 3-High M 7703986 replaces MR 18303 Agent owned recalls placed after guard times

102619 2-Med M8219424 Porter process occasionally stops and generates a SIGSEGV error in the log.

116393 2-Med ALL LANG: Message E56049 in bin_*.msg needs to be translated for all languages

116429 2-Med ALL LANG: Translate new message E28464 116549 3-High SDN11_398_k03. AOR: RECALLDATE is incorrect when system

is located in NY calling ALEUTIAN TZ and leaving an AOR for PHONE2 located in DENVER. RECALLDATE increments to next day when it should not.

118851 3-High M8817784 DCCS sometimes crashes when doing a callsel from Campaign Editor

119308 3-High PDS 12 SP2: Manual Call cause SIGSEGVs from operator/agent processes

119586 3-High KOR - Unable to use Korean characters in login ID, password and description fields.

119589 1-Low ALL LANG: Agent Activeity Report: Column titles not aligned 125850 2-Med ITA & JPN: Messages in the sh_<lang>.msg file do not contain the

correct number of parameters in the translated message 126039 2-Med IS EMPTY not working in 12.0 for callsel or pcanalysis, 126046 3-High PDS 12 SP2: AOR shadowjob crashed if it's created from a unit

work list job 126173 2-Med SDN12_416 has no QQ number and Read Me refers to 11.X-based

material 126207 3-High SDN12_407_K02: We need an additional entry in the bin_eng.msg

file 126681 3-High PDS 12 SP2: report utility got SIGSEGV while being run as report

days1 -r 126938 3-High PDS12 SP2 : callsel run was denied due to wrong permission of new

$VOICEDIR/lists/0.cslog if very initial 0.cslog was deleted by accident

127091 2-Med JPN: listdist table not aligned due to translations 129897 2-Med SQL statement incorrect in Agent Session table insertion code 132247 1-Low Running a job with AGENTOWNRECALL set to NO results in the

mqueue.c error 'Failed to get msg' for each operator logging into job.






QQ Priority

Title

131831 4-Crit Backup and Restore of DB data files fails with device /dev/rmt/0m



QQ Priority

Title

None



QQ Priority

Duplicate ID

Title

127364 4-Crit 127717 Customer believes telezapper device impacting dialer customer contact capability



QQ Priority

Title

70788 2-Med Event service processes are being checked during vl.kill even though they are set to NO in master.cfg

72876 1-Low Should we be deleting calling lists after 30 days with clear_all?


SDN Number Description SDN12_435 Campaign Director locks up when reports are scheduled

simultaneously on fast workstation

End of document

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