ProcessExpert Cement A3

Advanced process control for the cement industry

ECS/ProcessExpert

Why use advanced process control?

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Advanced process control from FLSmidth ensures that cement plants perform better, resulting in increased stability and higher profitability.

Direct Benefits Upto8%higherproduction

Upto6%lowerfuel/energyconsumption

Upto30%lowerstandarddeviationofquality

Paybackofinvestmentinlessthanayear(dependingonspecificapplications)

Indirect Benefits Long-termstability

Reducedequipmentwear

Minimizeddowntime

Reducedmaintenancecosts

Whenacementcompanywantstogetthemostoutofitscementplant,ExpertControlandSupervision(ECS)isthekey.FLSmidthsECS/ProcessExpertprovidesadvancedprocesscontrolandoptimizationforcementplants,sotheycanachievemaximumefficiencyandhigherprofitability.

ECS/ProcessExpertstabilizestheplant,optimizestheproduction,managesandcorrectsprocessdisruptionsandminimizeswearontheplantsequipmentalltoensureoptimumplantperformance.Byimprovingequipmentavailabilityandutilization,thesystemhelpsreduceoperationalandmaintenancecosts.

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Usingasophisticatedtoolboxandspecializedapplicationmodules,ECS/ProcessExpertcontinuouslyperformscomplexanalysesofaplantsprocessconditions.

Thisenablesittomakeadjustmentstotheprocessmorefrequentlyandreliablythanahumanoperatorcan.InstalledonastandardPC,thesystemhasaneasy-to-interpretgraphicalinterfaceandadvancedalarmandtrendcapabilitiesthatareeasytouseandmanageanditscompatiblewithmostotherplantcontrolsystems.

FLSmidth the process knowledge expertsFLSmidthsinternationalteamofprocessexpertsdesignssolutionsspecificallyforcementapplications.Withmorethan40yearsofplantautomationexperience,FLSmidthhasinstalledover700controlsystemsand450laboratorysystemsandunderstandstheneedsoftodayscementplants.

FLSmidthisaworldleaderinbuildingandmaintainingcementplants,andthatfirst-handexperienceplaysanimportantrolewhendevelopinginnovativeautomationsolutionsthatenhancetheproductioncapabilitiesofcustomersplants.

HistoryFor40years,FLSmidthhasbeenapioneerinhigh-levelexpertcontrolsystemsforcementapplications.ECS/ProcessExpertisadevelopmentofECS/FuzzyExpert,whichwasthefirstexpertsystemengineeringplatforminthecementindustry.Itisbasedonthelatestdevelopmentswithinproventechnologies,suchasFuzzyLogicandModel-basedPredictiveControl.ThecontrolstrategiesinECS/ProcessExpertarebasedonfourdecadesofexperienceincementcontrolandoptimizationprojects.

Operator

Limits

Advanced Process Control

Operator vs computer-based decisions

Vertical Roller Mill ApplicationPage 10

Kiln & Cooler ApplicationPage 4

Ball Mill ApplicationPage 8

Multi-fuel ApplicationPage 6

5Kiln & cooler application

Control challengesControllingacementkilnhasalwaysbeenachallengingtaskforcementplantoperators.Thesedays,acomputer-basedpyrocontrolsystemisnotmerelynicetohave,itisapracticalnecessity.Boththeinherentcomplexityofthepyroprocessandthefar-reachingconsequencesofoff-specclinker,faultyoperatingconditionsandproductionshutdownsmakeanautomatedcontrolsystemindispensable.Kilnprocesscontrolisdividedintothreecontrolstrategies;normal,optimizationandupsetcontrol:

Normal controlECS/ProcessExpertinitiallyoperatesinnormalcontrolmode,wheretheprocessisstabilized.Stabilizationisaprerequisiteforoptimizationcontrolandisthusakeyelementoftheoverallcontrolstrategy.Thenormalcontrolstrategystabilizesthepreheater,kilnandcooler,usingarangeofcalculatedkeyperformanceindices.TheseindicesincludetheBurningZoneTemperatureIndex,KilnOperationStabilityIndexandtheKilnHeatConsumptionIndex.

CorrectiveactionsmadebyECS/ProcessExperttypicallyincludeacombinationofchangestofuelinjection,kilnfeedandspeed,aswellasfanspeeds.Theresultisstabletemperaturecontrolinthecalciner,stablefillingdegreeinthekiln,stablecooleroperationaswellasconsistentclinkerquality.

Optimization controlOncetheprocesshasbeenstabilized,ECS/ProcessExpertwillseektooptimizetheprocessbyoperatingascloseaspossibletothelimits.Inoptimizationcontrol,freelimeiskeptcloselyontarget,permittinganincreaseinthefreelimetarget.

Inaddition,ECS/ProcessExpertalsomonitorsthelimesaturationfactor(LSF)inthekilnfeedandautomaticallyadjuststhefreelimetarget,toavoidoverburningofclinker.ECS/ProcessExpertconsequentlyensureslowerfuelconsumptionandminimizestheriskofoff-specclinker.Thekilnandcoolercanbefurtheroptimizedusingamulti-fueladd-onapplication(seepage6formoreinformation).

An unstable kiln and cooler leads to inefficient production and inconsistent clinker quality.ECS/ProcessExpert stabilizes the kiln and cooler using advanced process control, resulting in increased production, reduced cyclone blockages and kiln ring formations, while delivering consistent clinker quality.

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Benefits Productionincreasedbyupto4%

Reducedcycloneblockagesandkilnringformations

Consistentqualitywithareductioninstandarddeviationbyupto30%

Morestableoperation

Calculate your own benefits onlineusingtheECS/ProcessExpertbenefitcalculatoratwww.flsmidth.com/pxp

Upset and customized controlIntheeventofupsetconditionssuchasfallofcoatinginthekiln,ECS/ProcessExpertreduceskilnfeedandspeed,whilecontinuouslymonitoringkilnconditionstoensuresmoothandfastrecovery.ArawmillstoppageisanotherexampleofanupsetconditionhandledbyECS/ProcessExpert,wherebygaspressurechangesinthe

processarehandledbychangingthespeedoftheIDandEPfans.OtherexamplesofupsetconditionsincludehighpreheaterexitCO,coolerbedbuildupandcoalmillstoppageaffectingthecoalfeedtothekiln.

ECS/ProcessExpertiseasilycustomizedtoplantspecificrequirements,suchasemissionscontrolusingammoniainjection.

Parameters controlled Kilnfeed,speedandfuel

Calcinerfuel

IDfanspeed

Coolergrateandfanspeed

Parameters monitored Kilninletgasanalyzermeasurements

Kilntemperaturesandpressure

Kilntorque

Coolerpressureandtemperatures

Torque, AMPsKiln speed

Free lime analysis

Grate speed

Fan speed

02, CO, NOx

Calciner outlet temp.02, CO, NOx

Calciner fuel TA temp.TAD pos.

Kiln fuel

Under-grate pressure

Hood temp.Spyrometer

Kiln feed

Kiln inlet temp.

ID-fan speed. Damper pos.02, CO, NO

x. Pre-heater outlet temp.

Process status measurements

Manipulated parameters

Manipulated parameter, if available

Multi-fuel application

Control challengesWithincreasedfocusoncostreductions,manycementplantshavestartedusingalternativefuelsforkilnand/orcalcinerfiring.Thishascreatedmorechallengesfortheoperationofakilnbecauseofthedifferentcharacteristicsofdifferentalternativefuelssuchascalorificvalue,moisturecontentandchemicalcomposition.ECS/ProcessExpertensuressuccessfulmanagementofalternativefuelswithoutcomprisingstabilityorquality.

Optimization controlThecustomizablemulti-fuelapplicationensuresthebestpossiblemixofavailablefuelsbasedoncosts,heatvalueandchemistryimplications.Theapplicationisdesignedtodeliveraconsistenttotalheatvalueatthelowestpossiblecost.

Higher focus on cost reduction using alternative fuels causes disturbances in the pyro process, where operators need support from advanced process control systems.

Benefits Bettertransitionduringlossoffuel,resultinginastablekilnprocess

Higherutilizationofalternativefuels

Anynumberofalternativefuelshandled

Bettercompliancewithenvironmentalrestrictions

Investmentpaybackinlessthanoneyear

Calculate your own benefits onlineusingtheECS/ProcessExpertbenefitcalculatoratwww.flsmidth.com/pxp

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Thisisachievedbyapredictivetechniquetohandlefuelfeederconstraintsanddynamics,whileminimizingcombustiondisturbancesinthekiln.

Themulti-fuelapplicationisbestimplementedasanintegratedadd-ontoakilnandcoolerapplication,butcanalsobeinstalledasastand-aloneapplication.

Themulti-fuelapplicationmaybeintegratedwithanemissionmonitoringsystemsuchasECS/StackGuidetoincorporateemissiondata,ensuringthatenvironmentallimitsarenotexceeded.

Upset controlBurningalternativefuelsmayresultinsuddendropsofoneormorefuels.ECS/ProcessExperthandlesthisconditionbyquicklycompensatingwithotherfuels,ensuringacontinuousandstableprocess.

Parameters controlled Ratiobetweenfuels

Parameters monitored Fuelcosts

Fuelfeederorenvironmentallimitations

Currentfeedrateofdifferentfuels

Chemicalanalysisoffuels

NOxandburningzonetemperatures

Emissionsdatafromoptionalemissionsmonitoringsystem(ECS/StackGuide)

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Ball mill application

Ball mill grinding is a highly energy consuming process and the ECS/ProcessExpert Ball mill application is built to meet the increasing demand for maximum production with minimum power consumption while minimizing variations in quality.

Benefits Upto6%increaseinproduction

Upto4%reductioninballmillspecificpowerconsumption

Upto30%reductioninqualityvariations

Minimalproductchange-overtimebetweenrecipes

Calculate your own benefits onlineusingtheECS/ProcessExpertbenefitcalculatoratwww.flsmidth.com/pxp

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Control challengesToobtainlowestpossiblepowerconsumption,maximumproductionandlowestpossiblequalityvariation,aconventionalcontrolsolutionwithPIDloopsisinsufficient.Processdelays(forexamplefinenessanalysisdelay,materialtransportation)cannotbehandledwellbyPID's.

Furthermore,theprocesscontainsinternalcouplings.Forexample,theseparatorspeednotonlyimpactsthefineness,butalsothemillfillinglevelthroughtherejectflow.Therefore,achangeinoneofthePIDloopscausesdisturbanceintheotherPIDloop.ThetwoPIDloopsareconsequentlyofteninconflicttoreachtheirownobjective.

Thislackofcoordinatedactioncausesundesireddisturbancesandoperation

Parameters controlled Feedandfinenesscontrolbyfreshfeedandseparatorspeed

Feederratiocontrolforquality

Milldraft

Waterflow

On-lineprocessstateestimation

Parameters monitored Productqualitysuchasblaineoronlineparticlesizeanalyzer,SO3,LOI.

Separatorandfanspeed

Freshandrejectfeed

MillFolaphoneorelevatorpower

Draftandtemperature

Feederresponsetoagivensetpoint

inefficiency.ECS/ProcessExpertaimstoachievethebestpossiblegrindingefficiencythroughanadvancedMulti-InputMulti-Output(MIMO)controlstrategyusingaModel-basedPredictiveControl(MPC)technique.

Normal controlInaconventionalclosedcircuitgrindingplant,separatorspeedandfreshfeedarethemaincontrolparameters.TheMPCcontrollerfrequentlycalculatesnewsetpointsforthetwoparameters.Thecalculationisbasedonminimizingasocalled"cost-function"meaningminimumdeviationfromproductiontargetsandminimumchangesofseparatorspeedandfreshfeed.Theweightfactorsfortargetsareusedtoprioritizebetweenobjectives.

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Theresultisstableoperation,reducedenergyconsumptionandincreasedproduction.

Optimization controlTheballmillapplicationautomaticallyadjustsfreshfeed,dependingonclinkergrindability,whileensuringthedesiredblaineorfineness.Thisensuresthatthebestthroughputandqualityismaintainedforagivenrecipe.

Upset controlIntheeventofmilljamming,theapplicationwillensurerapidactiontoachieveoptimumrecovery,byreducingthefeedandmonitoringthemilluntilnormalconditionsarerestored.Ifaprocessmeasurementisdeclaredinvalid(forexampleduetohardwarefailure),thecontrollerwillautomaticallyreplacethe

measurementswithsecondprioritysignalsorestimatedvaluesinordertocontinueoperations.Thistemporarymeasurementreplacementcanalsobeselectedmanuallybytheoperatorifadeviceistemporarilytakenoutformaintenance.

Automatic recipe handlingForcementgrindingprocesseswithdifferenttypesofcement,efficientchangeoverbetweenproductsiscrucialinproductoptimization.

ECS/ProcessExpertincludesanefficientsystemfordefinitionandconfigurationofcementrecipes.Theapplicationenablestheoperatortochangeproductionbymerelyselectingarecipenumber.Theautomaticprocedureensuresminimumchangeovertime.

Mill power

Raw materials

Fresh feed

Folaphone

Elevator load

Seperator speeed

Reject flow

Mill air

Seperator air

Product flow

Water inlet / outlet

Product flow

Manipulated parametersStatus measurements

Manipulated parameters(if available)

SO3

Blaine(On-line)Particlesizing

LOI

Product Quality

Vertical roller mill application

Control challengesAmongtheoperationalchallengesofaverticalrollermillarethefastdynamicsoftheprocess.Comparedtoballmillswithdynamicschangingin15-20minutes,verticalrollermillshavedynamicschangingin2-4minutes.Thefastdynamicsnecessitateevencloserattentiontotheprocessconditionsandtakingcorrectiveactionintime.

Otherchallengesincludechangesinthegrindabilityofmaterialandwaterinjectionscausingmillvibrationswhichmayresultinmillshutdown.

Optimization controlAnadvancedmillcontrollercontinu-ouslymonitorsandadjuststhemilltocomplywiththeoperationaltargets.Whenthemillreachesastablelevelofoperationandthetargetsareful-filled,ahigh-leveltargetoptimizationprocedurecalculatesanewsetofoptimumtargets.

Vertical roller mills are increasingly being used in the cement industry due to their higher efficiency. Fully automatic control of the vertical mill will improve the operational capabilities and efficiency of the mill.

Benefits Upto6%increaseinproduction

Upto4%reductioninspecificpowerconsumption

Upto30%reductioninqualityvariations

Tightcontrolofvibrationstoavoidmillshutdowns

Minimalproductchange-overtimebetweenrecipes

Simplifiedmillstart-up

Calculate your own benefits onlineusingtheECS/ProcessExpertbenefitcalculatoratwww.flsmidth.com/pxp

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Thetargetoptimizationmodulecon-tinuouslyseekstomaximizethepro-ductionwithintheallowedopera-tionallimits.Thisoptimizationensuresthattheini-tialrecipetargetsareadjustedaccordingtothegivenconditionsoftheprocesssuchasrawmaterialgrindability.

Predictive process controlBasedonamathematicalmulti-inputmulti-outputmodeloftheprocess,whichdescribesdelaysanddynamics,futureconditionsoftheprocessarepredictedandoptimumsetpointstoreachthetargetsareplannedandimplemented.Theplannedsetpointsarecontinuouslyupdatedduetothedifferencesbetweentheprocessvariablespredictedandmeasured.Thesetpointcalculationisbasedonaso-calledoptimizationcostfunctionovertherecedingpredictionhorizon,whichseekstominimizedeviationfromproductiontargets.

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Parameter summary Feedandfinenesscontrolbyfreshfeedandseparatorspeed

Feederratiocontrolforquality

Milldraft

Waterflow

On-lineprocessstateestimation

Parameters monitored Productqualitysuchasblaineoronlineparticlesizeanalyzer,SO3,LOI.

Separatorandfanspeed

Freshandrejectfeed

Millbedlevelthickness,poweranddifferentialpressure

Draftandtemperature

Feederresponsetoagivensetpoint

Mill auto-startAnovelpartoftheECS/ProcessExpertcontrolstrategyforverticalrollermills,istheauto-startfunction.Asmoothandcontrolledstart-upisessentialformillstorapidlyachieveprocessstabilityandtominimizemachinerywear.Toaccomplishthis,thesystemtransmitsthestart-upcommandstothemillcontrolsysteminthepropersequence,whilemanipulatingandstabilizingkeycontrolledvariables,suchasfeed,separatorspeedandfandamperposition.Oncethemillisstabilized,theautomaticstart-upfinishesandthenormalstrategytakescontrolofthemill.

Themainbenefitscomingfromthismoduleare: Simplifiedandconsistentmillstart-upforoperators

Reducedmillstart-uptime

Thetypicalmanipulatedsetpointsofaverticalrollermillareseparatorspeed,freshfeedandmillfan.However,theselectionofprocessmeasurements,controlvariablesandsetpointsiscustomizedtothegivenprocessconfigurationofthemill.

Upset controlIntheeventofmillvibrations,ECS/ProcessExpertimmediatelytakescorrectiveactionbyreducingmillfeed,resultinginoptimumbedthickness.Ifaprocessmeasurementisdeclaredinvalid(forexampleduetohardwarefailure),thecontrollerwillautomaticallyreplacethemeasurementswithsecondprioritysignalsorestimatedvalues,inordertocontinueoperations.Thistemporarymeasurementreplacementcanalsobeselectedmanuallybytheoperatorifadeviceistemporarilytakenoutformaintenance.

Mill power

Raw materials

Total fresh feed

Elevator load

Seperator speeed

Mill fan

Product flow

Preassure differenceWater spray

Mill vibrationBed thickness

Product finenessManipulated parametersStatus measurements

Optimizing cement processes with cutting-edge technology

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How does it work? Measurement validation:Alltheparametersarevalidatedbeforebeingusedinsidethesystem

KPIs:Providesvisualizationoftheprocessdepartmentstatussooperatorscanmonitorthesystemandgeneratereports

Online testing: Thecontrollerbehaviourcanbetestedinanon-lineenvironmentusingtheso-called"Monitor"function.Thebehaviourofallobjectsinthecontrollercanbemonitoredatdifferentlevelsofdetailforeasytroubleshootingofthecontroller

Forarealistictestofthecontroller,thedesignerwilloftenusethebuilt-inPLCcommunicationdriversofECS/ProcessExperttoperformreal-timetestwiththecurrentprocessvalues.

Easy integration with existing control systemsECS/ProcessExperthasspecificI/OdriversforcommunicatingtoPLC'slike:

RockwellAutomation(PLC5/ControlLogix)

Siemens(S5/S7)

Schneider

Inaddition,ECS/ProcessExpertsupportsindustrystandardOPCUA,enablingintegrationwithmostexistingcontrolsystems.

Control system featuresECS/ProcessExperthasbuilt-incontrolsystemfeaturessuchaslong-termhistorianwithtrending,alarmandeventmanagementaswellasasophisticatedHMIforgraphicalprocessrepresentation.

Custom design Processcustomized"abnormalsituationmanagement"

Processcustomizedoperationobjective

Prioritymanagementoftheobjectives

Simulated testingForcontrolsystemdesignersinthecementindustry,ECS/ProcessExpertcanbeseamlesslyintegratedwiththereal-timecementprocesssimulatorECS/CEMulator.Usingthissimulatorasavirtualplant,variousprocessconditionscanbetriggeredtotestthecontrollerbehaviour,beforethefinalimplementationtakesplace.Infact,allnewcement-orientedautomationdevelopmentsfromFLSmidtharetestedontheECS/CEMulatorforvariousdifficultconditions,beforethesolutionisreadyforitsfirstsitetest.

Measurement replacementAsanotheradvantageofon-lineestimation,ifaprocessmeasurementisdeclaredinvalid(forexampleduetohardwarefailure),thecontrollerwillautomaticallyreplacethemeasurementswiththeestimatedvaluesinordertocontinueoperations.Thistemporarymeasurementreplacementcanalsobeselectedmanuallybytheoperatorifadeviceistemporarilytakenoutformaintenance.

The technologies MPC(ModelPredictiveControl):Amulti-input,multi-outputcontrollerthathandlesprocessdynamicsandin-teractions.MPCperformsoptimizationcalculationstodrivethemeasurementstopredefinedtargetsorensuretheyremainwithinasetbandlimit

Fuzzy logic: Deliversrule-based,intelligentfuzzycontrol

Kalman filter: Asoftsensorthatgeneratesreadingswheresignalsareunavailableorunreliable

Designed by process and automation experts specifically for cement applications, ECS/ProcessExperts many innovative technologies deliver flexibility and advanced process control.

Asaleaderincementplantautomation,FLSmidthcontinuouslyinvestsinresearchanddevelopmenttoprovideplantswithstate-of-the-arttechnology.ECS/ProcessExpertutilizestheadvancedcontroltechniquesthatFLSmidthhasdevelopedoverthelast40years.Theresultisasuiteofcustomizabletechnologiesthatallowplantoperatorstotailorfunctionstomeettheiruniquerequirementsandmakeitpossibleforplantstodesigntheirownsolutions.EachoftheprocesscontrolapplicationsinECS/ProcessExpertusesadvancedtechniquessuchasmodelpredictivecontrolandfuzzylogicrules.Thesystemisdesignedforoperationgloballyandiscapableofhandlingawiderangeofchallenges,includingadaptiontoplantupgradesandtestingofnewsolutionprototypes.

ThemomentFLSmidthbeginsanadvancedprocesscontrolproject,adedicatedprojectmanagerisassignedtocoordinateallactivitiesoverthelifetimeoftheplant.Asthemaincontactfortheplant,theprojectmanagerisinvolvedintheimplementationprocessrightfromthestart,providingtheplantwithaclearanddetailedprojectplanthatcontainsallthephases,keydeadlines,projectmeetingsandmore.

WorkingwiththeFLSmidth8stepmodel,theprojectmanagerwillensuretheadvancedprocesscontrolsystemdeliversreliableperformanceasquicklyandassmoothlyaspossible.Themodelalsoensuresthatthesystemismaintainedcorrectlyafterimplementationsoitcontinuestogeneratetopperformanceforyearstocome.

Long-term support for long-term successToensurethelastingperformanceoftheECS/ProcessExpertcontrolsystem,FLSmidthofferstocontinuetoevaluatethesystemanditsprocessesaftercommissioningiscomplete.

ECS/ProcessExpertcontinuallygathersplantdataandsendsittotheprocessingcentreatFLSmidthsheadquarters.AdetailedKPImonitoringreportisthengenerated,andifthisindicatesthattheplantisnotperformingasefficientlyaspossible,FLSmidthincollaborationwiththeplantmanagementcanmakeadjustmentsremotelyoronsite.However,iftheplantpreferstodothedataanalysisin-house,FLSmidthwillsendallthenecessarydatadirectlytotheplant.

For equipment to operate reliably and efficiently, it needs to be implemented correctly. FLSmidths 8 step implementation model provides the professional support necessary to ensure the system meets all requirements and expectations.

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Customer services and support

FLSmidth offers a wide range of services to help customers ensure the long-term success of their ECS/ProcessExpert investment by boosting the systems efficiency to improve performance, utilization and productivity.

WithFLSmidth,greatserviceandsupportdoesntendwhenaplantsautomationsystemisfullycommissioned.Evenahighlyreliablecontrolsystembenefitsfromstrongpostcommissioningsupport.

FLSmidthprovideslong-termsupportandremoteassistancetohelpensureefficientoperationsthroughoutthelifetimeoftheplant.

FLSmidths 8 step implementation process1. Project planning: AnFLSmidth projectmanagerpreparesacomprehensive,start-to-finishstrategy

2. Client process interviews: FLSmidthtechniciansvisitthesitetodeterminetheplantscontrolneeds.

3. Application design and process strategy review:FLSmidthdesignstherightsolutionbasedonthesitevisitandinterviews.

4. Primary system commissioning: Commissioningiscompletedandthesystemisimplementedandmonitoredonsite.

5. Operator and super-user training: FLSmidthrepresentativestrainoperatorsinthenewsystem.

6. Remote monitoring and fine-tuning: Asthefinalpartofthecommissioningphase,FLSmidthmakessmalladjustmentstothesystemeitherremotelyoronsite.

7. Follow-up visit: After commissioningiscomplete,FLSmidthvisitsthesiteandtransitionstotheservicephaseoftheagreement.

8. Establishing long-term support: FLSmidthcontinuestomonitorthesystemandanalyseKPIdata,FLSmidthcontinuestomonitorthesystemandanalyzeKPIdata,helpingtosupportthesystemandensurethattheplantrunsasefficientlyaspossible.

FLSmidth provides the following services RemoteengineeringsupportFLSmidthcanoftentroubleshootandmakenecessaryadjustmentsfromoffsite.Thisapproachcanbeusedforcementplantsthatdon'twanttoinvestinasystemchampionandwantsFLSmidthtomaintaintheadvancedcontrolapplications.Evaluatingaplantssystemremotelysavestimeandreducestravelcostsassociatedwithspecialistvisits.

TrainingcoursesTokeepoperatorsontopofprocessesandnewtechnologiesandknowledge,FLSmidthprovidestrainingcoursesforallplantstaff.Coursesaredividedinto

introduction,user,specialistandexpertlevelsandspecialcoursestailoredtotheuniquerequirementsofengineeringcompaniesandtechnicalcentrescanalsobearranged.

Service&migrationagreementWhentheplanthasanemergency,itneedsimmediateassistance.WithanFLSmidthserviceandmigrationagreement,theplantgetsbothremoteandonsitehelptoensuremaximumsystemuptimeandoptimalplantperformanceatalltimes.Thismakesupgradessimpleandsmoothandhelpssecuretheplantslong-terminvestments.

FLSmidths remote services 24-hourhotline:Telephonesupportforcriticalissuesanytime.

Remotetroubleshooting:Onlinesupportfortechnicalissues.

Remoteengineering:Specialistassistanceforminorengineeringissues.

KPImonitoring:Dataanalysisandreportgenerationprovideanup-todateoverviewofallplantprocesses.

Eight steps to a successful process control solution

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