Prism Group Capability

CAPABILITY PRESENTATION

CAPABILITY PRESENTATION

EMPLOYEE RELATIONS

CONSULTING

PEOPLEMANAGEMENT

TRAINING

Prism Group helps employers engage their employees and managers in a personal commitment to …

PRODUCTIVITY

COST EFFECTIVENESS

PROFITABILITY

CUSTOMER SATISFACTION

EMPLOYEE JOB SATISFACTION

We do this by: Surveying Employee & Management Opinions Building Positive Employee Relations Strengthening “People” Management Skills

To strengthen employee commitment they must feel “engaged”.

Employee Engagement starts with …

Executive Team

Organization Infrastructure

Management Team Employee Teams

Employee Development

Performance Management

Employee Recognition Employee Feedback (KEY)

Employee Engagement

(Employee + Management partnership committed to

shared goals & values)

Engaged – employees work with passion and feel a profound connection to their employer. They drive innovation and move the organization forward.

There are Three Types of Employees

Not-Engaged – employees are essentially “checked out”. They’re sleepwalking through their workday, putting time … but not energy or passion … into their work.

Actively Disengaged – employees aren’t just unhappy at work; they’re busy acting out their unhappiness. Every day these workers undermine what their engaged co-workers accomplish.

Engaged

What Type of Employees does Your Organization Need?

Actively Disengaged

Not Engaged

How do you know what you’ve got?

No

Absolutely

What would an employee opinion survey tell you about your employees’

commitment to your organization’s success?

the baseline for measuring engagement isEmployee Feedback ….

Workplace Factors Often Rarely Never

1. Our leaders provide vision and direction for this organization. 2. I have the resources I need to do my job. 3. Performance standards are clearly defined. 4. I am generally satisfied with the benefits I receive. 5. The organization provides adequate training opportunities. 6. All departments work together to get the job done. 7. There is good top-down communication in this organization. 8. This organization makes use of the diverse talents of people.9. My manager communicates his/her expectations of me. 10. My manager treats me with respect. 11. I am recognized or rewarded for taking responsible risks. 12. I get regular feedback on my performance. 13. I am rewarded for performing beyond my job requirements. 14. Management follows through on its commitments.

EMPLOYEE OPINION SURVEY Rate the degree to which you observe or agree with each statement.

Workplace Factors Often Rarely Never

1. Our leaders provide vision and direction for this organization. ………….. 2. I have the resources I need to do my job. ……………………………. 3. Performance standards are clearly defined. ………………………………….4. I am generally satisfied with the benefits I receive. ………………… 5. The organization provides adequate training opportunities………………. 6. All departments work together to get the job done. …………………7. There is good top-down communication in this organization. ………………………..8. This organization makes use of the diverse talents of people…………….9. My manager communicates his/her expectations of me……………. 10. My manager treats me with respect……………………………………………. 11. I am recognized or rewarded for taking responsible risks…………………………….. 12. I get regular feedback on my performance…………………………………… 13. I am rewarded for performing beyond my job requirements……………… 14. Management follows through on its commitments………………………….

EMPLOYEE OPINION SURVEY Rate the degree to which you observe or agree with each statement.

AstraZeneca CP Ships Genpharm Bombardier Aerospace CanAmera Foods Telus Communications Acadian Group Optimal Robotics Maple Leaf Foods John Deere Maidstone Bakeries Aventis Pasteur Walker Industries McNairn Packaging

Some of the organizations PRISM GROUP has worked with are:

So there you have it …

The key is linking employees to Productivity, Cost Effectiveness,

Profitability, Customer Satisfaction and Job Satisfaction through

EMPLOYEE ENGAGEMENT.

Now a look at Management Training ….

PEOPLE MANAGEMENT

TRAINING

The Gallup OrganizationThe Gallup Organization

Best Managers Create “Best Workplaces”

ProductivityProfitabilityEmployee RetentionCustomer Satisfaction

Best workplaces deliver:

Here are the Essential Management Principles & Practices …

Essential Skills of Leadership Essential Skills of Communicating Developing Performance Goals &

Standards Providing Performance Feedback Coaching Job Skills Improving Work Habits Managing Complaints Resolving Conflict Effective Discipline Delegating Supporting Change Communicating Up Hiring Winning Talent Retaining Winning Talent

Management Series

AVAILABLE TRAINING FORMATS

Workshop Online Combination

Available through PRISM GROUP

705-795-7280

Create organizations that are customer-driven, focused on quality, cost-effective and always seeking to improve.

Persuade management people to align their employees’ expectations with the organization’s goals and values.

Ingrain a management behaviour of support, encouragement, coaching and inspired leadership.

Avoid “Disengaged Employees” by ingraining Effective Management Beliefs, Behaviours & Practices

This overview leads us to consider….

PEOPLE MANAGEMENT

TRAINING

EMPLOYEE ENGAGEMENT

SURVEY

Do you want to start with a survey or is there a management training priority to address?