AGPAL Group Capability Statement_Email

YOUR PARTNER IN QUALITY The AGPAL Group of Companies

AGPAL

Making it better Partnering with you and your team, the AGPAL Group of Companies is dedicated to understanding your organisation as we support you throughout your accreditation journey. We are proud to share with you our company vision of ‘making it better’ for the entire health, community and human services sectors across Australia. Participating in the process of accreditation allows your organisation to demonstrate a commitment to continuous quality improvement, while engaging in activities which enhance your systems and processes, culture, and service delivery to better meet the needs of Australian consumers. The AGPAL Group of Companies comprise of Australian General Practice Accreditation Limited (AGPAL), Quality Innovation Performance (QIP) and Quality Innovation Performance Consulting (QIP Consulting); bringing you a comprehensive combination of history, expertise, experience and knowledge, cultivated since delivering our first national accreditation program over 25 years ago.

Delivering tailored solutions to best meet your needsWhy accreditation?There are numerous reasons you and your team may be driven to engage in accreditation. Motivators to engage in accreditation by your organisation may include one, many or all of the following factors;

• Continuously monitoring, reviewing and implementing improvements,

• Embedding a culture of quality,

• Workplace efficiencies of systems and processes,

• Improved outcomes for your consumers,

• Embedding a culture of quality,

• Mandatory requirements, or

• Funding incentives.

Here at the AGPAL Group of Companies we understand that every organisation is different, and therefore work with you to find an accreditation program or support service which best meets your needs.

Flexibility and choice The AGPAL Group of Companies is the only Australian accreditation organisation able to provide you with a range of choices for ‘whole of organisation’ accreditation. In addition, we are standards owners and the largest approved providers against a variety of nation-wide service standards, catered to the health, community and human services sectors; allowing us to draw on our unique industry experience to ensure your accreditation experience is a positive one.

Gain a brief overview of our current accreditation standards, to discover the possibilities of engagement for your organisation, be it against single or multiple frameworks:

Standards Market / Client Groups

RACGP Standards for general practices 4th edition

General Practices, Aboriginal Medical Services, Aboriginal Community Controlled Health Organisations, Royal Flying Doctor Services, After-Hours Services, Medical Deputising Services

Diagnostic Imaging Standards 3rd edition

Diagnostic Imaging Services

QIC Standards 6th edition Large NGOs, Community Services, Community Health Services, Aboriginal Community Controlled Organisations, Alcohol and other Drug Services, Aged Care Providers and Services, and Primary Health Networks

National Safety and Quality in Health Service (NSQHS) Standards

Community Health Services, Day Procedure Services, Private and Public Hospitals, Ophthalmology Practices, Podiatry Practices, Audiology Practices, Private and Public Dental practices,Specialist Medical and Allied Health Services, University Health Centres and other government controlled health services

APA Standards for Physiotherapy Practices

Physiotherapy Practices

Australian Excellence Service Standards (ASES)

Small to Medium Community Services

Department of Human and Social Services (DHSS)

Large NGOs , Community Services (Victoria only)

Medication Packaging Systems (MPS) MPS Pharmacies

National Standards for Mental Health Services (NSMHS)

Mental Health Services (stand alone or integrated)

Rainbow Tick Standards All organisations; especially Health and Community Services (including family violence, mental health and aged care services) wishing to demonstrate that their practices are inclusive for members of the Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) community

Disability Third Party Verification Disability Services

Home and Community Care Standards (HACC)/Community Care Common Standards (CCCS)

Community Services, Aged Care Providers and Services

International Retirement Community Accreditation Scheme (IRCAS) Standards

Retirement Villages

Standards Advice

Accreditation

Support

Education

Training

Consultancy

With more than 8,000

clients and a surveyor and assessor workforce of over

300, we are proud to be their accreditation provider of choice. Read about our

clients’ experience:

“Having to take six practice’s through accreditation in a short timeframe, our

team were supported by AGPAL’s Client Liaison Officers to ensure we were able

to efficiently meet our timelines. Using AGPAL’s custom online

self-assessment tool, offered support throughout the process. It was easy to

use, and acted as a training component for staff as they grew to understand

what was being asked of them.”

- Melita Parker Quality & Compliance Manager

Aboriginal & Torres Strait Islander Community Health Service Brisbane

Re-investing to benefit you To ensure your organisation is appropriately supported with updated tools and resources, your customer service expectations are exceeded and your engagement with our systems and processes is efficient, beneficial and personalised, AGPAL and QIP’s not-for-profit status allows us to continuously re-invest back into the business. We are able to provide you with cost-effective results while providing improved outcomes and benefits, through innovative systems and solutions.

Supporting you wherever you areWhether you are based regionally or in a metropolitan area within Australia, we have dedicated Client Liaison Officers and a National Development Team on hand with localised knowledge and insights to assist you with accreditation goal setting and advice on selecting the best quality frameworks and standards that best meet your needs.

As one of our clients, you will have direct access to our Client Liaison Team, supporting you at each and every stage of your accreditation journey.

During the entire accreditation process To ensure your accreditation experience is as simple as possible, you will be guided through this six step accreditation cycle.

Flexibility within the accreditation process allows you to customise an approach which best meets your organisation’s needs. Supported with exclusive access to an online, user-friendly, self-assessment tool and resource library, you can engage in the accreditation process during the times that work best for you, dividing up tasks and accessing the system, templates and support documentation from any internet enabled location.

Across the Continuum of Care If you are seeking accreditation, standards advice, education and training or a variety of consultancy solutions including gap assessments, here at the AGPAL Group of Companies we are able to provide you with these service solutions at any stage of your journey.

Clients, patients and consumers move along and step on and off this continuum of care as their needs change. The AGPAL Group owns or is licensed to assess against standards that cover each point along this continuum of care.

The meeting of these standards helps ensure consumers receive the safe and high quality care and support services they require. The AGPAL Group also actively support a range of peak bodies and stakeholders, including Primary Health Networks (PHNs), to assist them in meeting their service priorities.

Client Testimonials

“From the beginning to the end the client support offered by QIP was of a very high standard. Every member

of the QIP team that we dealt with was courteous, friendly and most

importantly knowledgeable and professional.”

- Jeff Richardson Manager and Counsellor

Rekindling The Spirit

“Having undertaken our first accreditation survey in 1998, we have

seen the Standards and overall process develop over this time.

For our practice, accreditation with AGPAL has always been and continues

to be a very positive experience.”

- Jan Chaffey CEO

Camp Hill Healthcare

“QIP are responsive to our needs as an organisation and have provided ample training, both face to face and over the

phone, as we are located remotely. QIP’s ongoing improvement of

resources and systems is a true reflection of continuous quality improvement.”

- Eloise Paige Deputy CEO - Quality Manager

DASA

Published August 2016

UNDERSTANDING YOU BETTER THROUGH OUR EXPERIENCE, VISION, MISSION AND VALUES

www.agpal.com.au

AGPAL is the chosen accreditation provider to more than 75% of accredited general

practices in Australia.

Established in 1997, AGPAL is a not-for-profit health promotion

organisation which is committed to providing a simple and

effective accreditation program consistent with international

best practice.

Governed by ten professional member organisations, guarantees

that AGPAL remains responsive to marketplace changes and is

held accountable by the general practice profession.

www.qip.com.au

QIP is Australia’s most comprehensive not-for-profit

accreditation business, delivering accreditation and support services

across the entire health and human services continuum from community services and primary

care to secondary and tertiary health organisations.

QIP has more than 10 years’ experience in primary and

secondary health care accreditation, as well as more than 25 years’ experience in community services accreditation and related

services; evolving from the first Australian community

accreditation program CHASP.

www.qipconsulting.com.au

Established in 2010, QIP Consulting provides a range of quality

resources, training and advisory services to AGPAL and QIP’s

accreditation clients and beyond.

QIP Consulting is able to tailor support service packages to

accreditation clients including:

- Accreditation/certification program design and pilots

- Standards trials/evaluations

- Standards development and analysis

- Gap assessment, quality and compliance evaluations

- Policy development, and

- Training program development and implementation.

VISION, MISSION AND VALUES To support our clients and improve the service provision of health,

community and human services throughout Australia now and into the future, the AGPAL Group of Companies is committed to the following vision, mission and values:

Vision: Making it better.MISSION: Delivering quality improvement through innovative systems and solutions.

VALUES: Customer Focus, Innovation, Integrity, Partnership, and Excellence.

Contact usOur team looks forward to becoming your partner in quality.

For all enquires and to speak with a member of the AGPAL Group of Companies, please contact:

E: [email protected] P: 1300 362 111