INTEGRA HEALTHCARE SYMPOSIUM 15th Nov., 2014 Guwahati
INTEGRA HEALTHCARE SYMPOSIUM 15.11.2014 GuwahatiSanjeeb KakatiHead (Quality Assurance)International Hospital Evolution of Quality management in International Hospital
Few highlightsMaiden unit of a Public Limited Company Assam Hospitals Ltd.Philanthropic promoters: Shareholders return not principal motiveVision: A splendid institution that will serve as a vehicle for delivering excellent quality health care services at a price that will be considered affordable by all economic segments of the local population.
Decent growth: 1999 - 2014Bed capacity: 400% Patient turnover: 900% Floor area: 153% Turnover from operation: 75 times
Visual management
Policy driven managementAbbreviations and symbols policyAbortion policyAccess to care policyAccuracy and timeliness of medical records documentation policyAdministration of high risk medication policyAdmission and discharge criteria in critical care units (ICU/PICU/NICU) Admission policyAdmitted patient leaving International Hospital without notification/permissionAllergy and adverse drug reaction policyAntibiotic policy and so on ..
Goals of BME DepartmentGoal(s) and the Quality aspects of the Goal(s)AccuracySpeedVolumeFinancialTo introduce the system of visual identification of all medical equipmentsDocument preventive maintenance schedule of all critical medical equipments.Train operators and users on Autonomous maintenance.To minimise the equipment Mean Time to RepairTo maximise equipment Mean Time Between FailuresTo meet all department related NABH requirements by October 2014. To analyse critical equipment downtime (NABH).To cover all medical equipments under preventive maintenance tracking systemTo develop in-house equipment maintenance & repair capability o reduce AMC requirements.To develop equipment replacement plan
Thank you!
