Measuring for Success Performance Indicators and Executive Reporting Karen Wolfe
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Measuring for Success
Performance Indicators and Executive ReportingKaren Wolfe
Introducing our challenges
The Future
Change
Management
Business IntegrationGoal: no damage to people
Key Message
It’s all about the questions you ask
o What is your objective?
o Who will use the information?
o What is the cause and effect you are assessing?
o What activities will influence this?
o Measure and evaluate.
Safety: Are we a science?
“ Companies that bothered to measure a
non-financial factor (eg WHS) and to verify
that it had some real effect earned returns
on equity that were 1.5 times greater than
those that didn’t take those steps. (Profs C.
Ittner and D. Larcker 2003)
Measure WHS – WHY?
Information – who needs it?
Source: O’Neill & Wolfe: Measuring and Reporting on Work Health and Safety (2017),
Safe Work Australia, Australian Government. See:https://www.safeworkaustralia.gov.au/
Report – What?
To the Editor of the National Observer: 13 June 1891
“Sir, it has been wittily remarked that there are
three kinds of falsehood:
The first is a fib;
The second is a downright lie; and
The third and most aggravated is statistics.”
Measuring Performance – what is the challenge?
Quantitative vs Qualitative
Understand the Maturity of your organisation
Immature: reactive, resistant, compliance
Developing: informing, toward improvement
Maturing: proactive, learning, continuous improvement
Decisions – what information is needed?
Who needs WHS data to inform decisions?
What questions need to be answered?
What aspects of performance need to be understood?
Is there a KPI that can
represent that aspect of
performance
Can that KPI be measured in a
valid and reliable way?WHS KPI
Source: O’Neill S, Driving WHS Performance: How the Choice
of lead and lag KPIs influence WHS outcomes
Existing measures – can they be challenged?
Controls – are they effective?
Proactive – is this you?
Reactive: is this you?
The real issue: How do you identify it?
Injury Prevention: what is my progress?
Is it real?
O’Neill, S & Wolfe, K, Issues in the Measurement and reporting of WHS, performance: a
review (Canberra, Safe Work Australia, 2013)
Resources: are you using them wisely?
Is your report getting attention?
Can you make it become real?
Class Category
Coding
Class 1
Class 2
Class 3
Class 4
Lead or Lag?
What to measure: implement or effect?
Who is responsible?
Lead KPI
# staff participating
# CAPEX utilising WHS advice
# rosters identifying ‘safe’
staffing levels
% contracts stating WHS criteria
Risk Control
Consultation
Consultation
Resourcing (HR)
Expenditure
Lag KPI
# staff suggestions adopted
# post-purchase mods required
# shifts operating below tolerance
% meeting costs vs WHS criteria
How do we manage the risk?
• Choice of strategy is restricted by law
• Reduced role of cost benefit analysis
Avoid Reduce Transfer Accept
How far do we take it?
What do I need to think about?
Operational level KPI’s
Management level KPI’s
Board level KPI’s
External stakeholder KPI’s
What is a useful WHS KPI?
Robust
Right tool
Consultation
Continuous improvement
It all starts with the right questions
Knowledge
Controls
Performance
Assurance
It started with a question…..
How do I create something out of nothing?
I think it is by questioning. Amy Tan
Source documents• Mauboussin MJ , True Measure of Success (Harvard Business review Oct 2012)
• ONeill, S, Driving WHS performance: How the choice of lead and lag KPI’s influence WHS outcomes?
(Presentation MSD Symposium 2016)
• O’Neill S, The Business Case for Safe, Healthy and Productive Work, (Canberra, Safe Work Australia,
2014)
• O’Neill, McDonald and Deegan , Accounting, Auditing and Accountability Journal 2015
• O’Neill, S & Wolfe, K, Measuring and reporting on work health & safety, (Canberra, Safe Work Australia,
2017)
• O’Neill, S & Wolfe, K, Issues in the Measurement and reporting of WHS, performance: a review
(Canberra, Safe Work Australia, 2013)
• Prior, M, ANSTO Event reports (unpublished)
• Pryor, P., Capra, M. (2012). Foundation Science. (In HaSPA (Health and Safety Professionals Alliance),
The Core Body of Knowledge for Generalist OHS Professionals. Tullamarine, VIC. Safety Institute of
Australia.)
• Hopkins, A., Toohey, J., Stacy, R., Else, D (2012) The Organisation (In HaSPA (Health and Safety
Professionals Alliance), The Core Body of Knowledge for Generalist OHS Professionals. Tullamarine,
VIC. Safety Institute of Australia.)
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