PQCNC CMOP Webinar 20140408

Perinatal Quality Collaborative of North Carolina

Partnering with Families in the CMOP Initiative

“Collaboration means that no one interest group is always right. It means taking what you think and what I think, and what someone else thinks, and coming up with something that works for everyone.”

-B. Crider From: Essential Allies, Families as Advisors

Why Engage Patients and Families?

Why Do Patients and Families Get Involved?

•  The issue is important

•  They have something to contribute

•  They will be listened to and respected

•  Their participation will make a difference

How Do We Engage Patients and Families?

Finding Patients and Families - Places To Look

•  Nurses

•  OBs

•  Individuals dedicated to patient/family support, such as social workers or those providing education in an antepartum unit

•  NICU staff

What Are We Asking Patients and Families To Do? Any or All of the Following...

•  Participate in your hospital’s CMOP team meetings –  In-person – Skype – Conference call

•  Participate in PQCNC CMOP webinars •  Attend PQCNC CMOP learning sessions •  Develop and/or review patient/family education

materials •  Share their story

Tools for Engagement

http://www.ahrq.gov/professionals/systems/hospital/engagingfamilies/guide.html

Tools You Can Personalize

PFE on www.pqcnc.org

Questions to Ask Your Patients

•  Tell me about your hospital experience… What are some things that went well? What are some things you would change and how?

•  Based on your experience, what are some things you feel should happen for every patient with preeclampsia and their family? This may be education, support, or other examples of care you can think of.

•  Based on your experience, what are some things you feel should never happen?

The Key to Success…

Utilization of an Effective Patient and Family Liaison

Need More Support?

•  Sign up for the PQCNC Patient and Family Engagement Mini-Initiative – Registration closes April 15th – Kick Off May 8th at the McKimmon Center in

Raleigh

•  Contact me: [email protected]

Questions? Suggestions? Requests?

[email protected]