Ppt

E-Governancein

India

Prakash Singh (06808010)

Zahir Koradia (07405002)

Outline

• Background• About• Case Studies• Success of e-governance in India• E-governance best practices• E-governance scalability• Conclusion

Background: What is Governance?

Governance

Way govt. worksSharing of

informationService delivery

Background: How e-governance helps

Governance

Bad governanceGood governance E-governance

About: E-Governance Definition

• ICT • Efficiency• Productivity• Reach• Sharing of information• Service delivery• Welfare

About: E-Governance target agents

citizensGovt.

business

Government service delivery

About: Information Access and Service Delivery models of e-

governance

• Broadcasting Model• Critical Flow Model• Comparative Analysis Model• Interactive Service Model

Case Study : CIC

• Administrative blocks wise implemented in whole North East region.

• Objectives– Bridge the digital divide– Providing information regarding local resources,local

demographic parameters, Internet connectivity and services delivery to citizen.

– Enabling a platform for interaction.– Distance learning programme.– Generation of employment opportunities

• Falls under GTG and GTC categories

Case Study : CIC

A citizen's concerns– Unaware of the schemes being implemented for

economically backward people.– Low level of literacy.– Feel uncomfortable while using the facilities.– Not aware of source of information.– Concern related to market.– No information on Educational opportunities.– No information on Job.

Case Study : CIC

• Solution in the form of CIC:– Government to Citizen(G2C) services

delivered from the CICs such as• Birth and Death Registration• Prices and other market information of Agricultural

produce• Information on Educational opportunities• Job portals etc.

– Effective and cheap medium for reaching the masses.

– Know Your CIC helped to reduce corruption.– Motivation and awareness camps for different

purposes.

Other CIC features

• Providing PAN Status and On-Line PAN card Application by CIC- Dimoria.

• Excursion to the 3rd Buddha Mahutsav at Tawang. • CIC Students Form PRIYA SELF HELP Group.• An Exposer of online Election result. • Video recording of Interview of local prominent person.• Computer-Aided Paper less Examination System

(CAPES) Test.• Online access of common entrance exam result of eng

and medical.

Why CIC succeeded

• Able to develop business model for future sustainability.

• Better public awareness.• Community participation• Forward and backward linkage.• Creation of knowledge based society.• Penetration among youth.• Diversification of services.

Case Study: Suwidha

• State wide project implemented in Punjab• Objectives

– Provide friendly and efficient interface between government and citizens

– Provide transparency in government operations– Provide timely and efficient service delivery– Improve quality of government services

• Falls in the government to citizens category

Case Study: Suwidha

• A citizen's concerns– Different branches for different services– Not familiar with the procedures– Unaware of the schemes being implemented– Not aware of source of information– Has to frequently visit the branch to ensure movement of the

case and to enquire the status– Services are not delivered as scheduled– Has to visit many offices for a single service– Small payments require visiting banks for services

Case Study: Suwidha

• Solution in the form of Suwidha– The citizen approaches SUWIDHA Queue Counter and gets the

Queue Token number.– On his turn at SUWIDHA Service Counter, he files his application.– She/he is issued a receipt cum token number, which specifies the

date of delivery of services. Each type of service has a pre-defined delivery time and system automatically calculates the service delivery date.

– All kind of payments for the fees etc can be made at the SUWIDHA counter.

– The application/case is then sent to the branch for action.– In between the citizen can track the case with the help of

SUWIDHA Token number through DialCITI (which is IVR based system) or website.

– The delivery of documents/processed case is made on the specified date. The delivery of the documents is also from SUWIDHA Delivery Counter.

Case Study: Suwidha

• Other Suwidha features– On the spot photograph capture wherever

required– Informations on schemes and procedures– Application forms available– Provision of on the spot delivery of services in

cases where verification can be ensured based on the data available in the databases

– Implemented in all 17 DC offices and 54 SDM offices of Punjab

Case Study: Suwidha

Case Study: Suwidha

• Why Suwidha succeeded? (Take aways)– Government process re-engineering– Increased accountability– Power through information– Ease of access– Localization

• http://suwidha.nic.in

How successful has e-governance been in India?

State Project Ease of Use Total

Assam 10 10 10 10 10 8.9WB Land Records – Hoogli 9 7 9 10 9 7.6WB Tele-Medicine Midnapore 10 9 10 10 10 8.8WB Gram Panchayat Kanaipur 10 7 9 9 9 8.6

WB 8 10 10 5 10 8Sikkim CIC – Temi 10 9 10 8 10 8.9Sikkim Land Records – Namchi 10 8 10 10 10 8.1AP Rural e-seva – West Godavari 10 8 10 10 9 8.9Delhi Transport – IP Estate 10 8 10 10 8 8.1

HP 9 9 9 10 8 8.2HP Land Records – Suni 9 8 9 5 9 7.6Punjab Suvidha – Kapurthala 10 8 10 9 9 8.9Punjab Property Registration – Sang 9 8 9 10 4 7.4Punjab Transport – Ropar 10 9 9 10 7 7.7Center IT in Judiciary – NIC 10 9 10 10 9 8.9Center Customs – NIC 8 8 9 10 6 7.6

Average 9.5 8.4 9.6 9.1 8.6 8.3

Simplicity of procedure

Time Savings compared to

manual

Affordable cost of service

Reduction in Corruption

Rajiv Gandhi Computer Literacy Program

Computer Literacy and Training Program

Property Registration – Simla rural

E-governance Best Practices

• Increased accountability• Increased transparency• Higher availability of public domain

information• Reduced corruption• Higher penetration due to automation• Increased efficiency due to connectivity• PROCESS RE-ENGINEERING –

technology only a tool not panacea

E-governance Scalability

• Most projects till now have been pilot projects

• A few things to keep in mind– Sustainability– Evaluation and impact assessment– Accountability– Training for civil servants– Private partnership

• Pilot, Plan, Replicate, Revise and Scale

Conclusion

• 35% of e-governance projects in developing regions are complete failure; 50% are partial failures; only 15% are completely successful

• It is still worth the effort if the successful projects can be scaled.

1. Skoch e-governance report card: http://skoch.in/new/e-Governance_Report_Card2005.pdf

2. “Public Service Delivery: Does e-government help?” - Subhash Bhatnagar, Annual Bank Conference on Development Economics 2003.

3. Impact assessment study of e-government projects: Findings from eight Indian projects – Subhash Bhatnagar

4. E-government: Lessons from implementation in developing countries – Subhash Bhatnagar, Regional Development Dialogue, Vol 24, UNCRD, Autumn 2002

5. SUWIDHA portal: http://suwidha.nic.in6. Suwidha project details:

www.doitpunjab.gov.in/pdfs/projects/suwidha.pdf7. CIC portal: http://www.cic.nic.in/welcome.html8. CIC project details:

http://beep.jepponet.dk/egovIndia/ShowCase.asp?CaseID=1492

References