PPC Industry Forum, 7 June 2007

PPC Industry Forum, 7 June 2007

Managed Bandwidth Services

BTW Products and Strategy

Disclaimer•BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication.

•Any price indications or timescales contained within this presentation are estimates for information purposes only and do not constitute any contractual or other obligation.

•In relation to any products/services referred to in this presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available

•BT reserves the right to make changes to the information in this presentation at any time without further notice

•Exclusive reliance on the information in this slide pack is at your own risk

Partial Private Circuits



Agenda•Introduction – Leslie Hurrell-Smith•Review of previous actions – Pauline Cowie/All•Product Development Update – Pauline Cowie/All•Industry Forum Issues Log – Pauline Cowie/All•Product In Life Update – Pauline Cowie/All

• QoS• Billing• Communications• Product Handbook

•Regulatory Update – Kath Embleton•AOB – All•Meeting Review – Leslie Hurrell-Smith•Date of next meeting - All





Action Point Review




Response to Action Point 12/1 (01/12/05) – “BT to investigate the inclusion of eCo Repair in the data quality monitoring on the One Truth Data Base”

07/07/07 – Alignment delayed due to priority being given to EOI/TSR system separation. This alignment is being worked on in the background with an anticipated completion date of Q4 2007/08. Action to be reviewed December 2007 to check completion on track. Action Ongoing




Response to Action Point 12/1 (07/12/06) – “Wolverhampton CMC have asked CPs to provide circuit IDs of A Ends to begin provision process, but SNEiD is already provided to the CMC and should suffice. BT to check why this is requested”

07/06/07 – Bilateral meeting held 19/04/07, ISH SNEiD alignment to ISH charging points discussed and agreed. Action Discharged




Response to Action Point 12/2 (07/12/06) – “Do BTW provide wholesale variants of Defence Private Services, and if not, can these be developed as a service for CPs to take?”

07/06/07 – No SoR received from Industry. Action discharged.




Response to Action Point 12/6 (07/12/06) – “BT to check legal implications of previous application of Ancillary Charges which were charged but not noted in the CPL”

07/06/07 – CPL to be updated with “Cancellation from day after FOCA” will incur published cancellation charges. Industry agreed to this change. Action Discharged




Response to Action Point 03/1 (01/03/07) – Product Handbook: BT to present on changes to the Product Handbook at the next Industry Forum. BT to extend CP’s feedback on issues to 16th March 07.

07/06/07 – Updates to the Handbook is based on original feedback, no additional feedback received following March’s forum. Handbook to be up-issued to issued 3 and published on the PPC Reference Offer website. Action Discharged



Response to Action Point 03/2 (01/03/07) – Stop the Clock: BT to produce individual CP’s Third Party STC reasons for analysis. Account Teams to work with CPs to understand how to reduce number of instances where STC is initiated due to CPs Third Party site issues.


Update on next slide




Total

1 2 6 716 21

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Total

Third Party Stop the Clock Reasons – April 2007



Response to Action Point 03/3 (01/03/07) – Exchange Closure: CPs to provide BT with a list of people within their organisation who should receive Exchange Closure notification. CPs to provide this information by 30th March 07.

07/06/07 – 2 CPs provided BT with notification information. Process for Exchange Closure agreed. Action Discharged




Response to Action Point 03/4 (01/03/07) – Exchange Closure: CPs request BT provide an inventory of PPC services that will be impacted by the closure of an exchange.

07/06/07 – Agreed with industry that inventory would be provided to each CP’s Service Manager and CP contacts. Action Discharged




Response to Action Point 03/5 (01/03/07) – 21CN Point to Pont: BT to report back to CPs re exchange closure as a result of 21CN.

07/06/07 – Industry was advised that as part of the Consult 21 point-to-point discussion BT has given the assurance that exchange closures currently planned are for reasons other than 21CN. Action Discharged




Response to Action Point 03/6 (01/03/07) – CLZ/Metro Pricing: BT to Clarify CLZ and Metro Price List Entry.

07/06/07 – Price List being updated to add ‘London Metro’ to 2Mbit/s CLZ entry at B8.03 and to remove reference to 0207 exchange area. Action Discharged




Response to Action Point 03/8 (01/03/07) – Pricing Tool: 1) BT to ensure Pricing Tool highlights Infrastructure and Excess charges are included in the price quoted. The tool currently quotes circuit prices only. 2) Consider the possibility of CPs being given the ability to input their PoH postcodes or Grid References as an inventory in future developments.


07/06/07 – Update provided: Enhancements to tool will be managed in various phases with Phase 2a target to complete in September 07.

•June 07 – Inclusion of RBS and E-Line pricing. •July 07 – more PPC enhancements and inclusion of Megastream Ethernet pricing.

BT to provide industry with pricing tool project plan. Action Ongoing



Response to Action Point 03/9 (01/03/07) – Issues Log: BT to review log to remove Replicability issues and also to include ‘Origin’ of issues on the log.

07/06/07 – Issues log amended. Industry request further amendments to include ‘Date Issue Raised’, Issue Originator’ and a ‘Good Description of Issue raised’

Issue originator to ensure Issue is clear, unambiguous and clearly describes the issue raised. Action Ongoing




Response to Action Point 03/10 (01/03/07) – Customer Satisfaction: BT Account Teams to work with Industry to understand customer sat responses and what can be done to make the responses more meaningful.

07/06/07 – CPs currently working with their Account Teams. Action Discharged




Response to Action Point 03/11 (01/03/07) – B End Shift – Internal/External Shifts: Cost does not appear to be correct BT to Investigate.

07/06/07 – This issue is under investigation. BT to update industry on findings within 6 weeks of forum. Action Ongoing





Industry Forum Issues Log




Product Development Update



Data Connectivity Development Timeline

PPC Enhance Phase 2 - Volume & Term Discounts

TDM Conversion – Ethernet based product; 7.6Mbit/s 4 x 2Mbit/s; Trial end June/beginning July.

Online Pricing Tool Phase 2a – Target completion Sept 07

622Mbit/s PPC Price Re-Launch – proposed pricing from online pricing tool based on 2.5 times 155Mbit/s prices

ACO Proposed improvements – proposed interim forecast.




Product In-Life Update•QoS

•Billing

•Communications

•Customer Satisfaction

•Product Handbook



QoS

QoS Performance - Reporting Update

Q4 Aggregated Report published on websiteQ4 CP reports distributed Retail Comparison available on CDD, CRD and Repair

PPC/Retail Comparison Q4

Provision Retail 97.08% PPC 96.59%Repair Retail 82.66% PPC 87.67%



QoSQoS Performance – Q4

Highlights

• Circuit CDD performance improved to 96.59% from 93.67% last quarter.

• FOCR performance has improved for the 6th quarter in a row. 78.99% against 78.81% in the last quarter.

• The percentage of Stop the clock instances due to the Third Party customers decreased significantly from 92% in the last quarter to 75% in this quarter.

• The repair performance improved from 86.07% in the last quarter to 87.67%.

• New installation faults is down from 4184 in the last quarter to 3782.



QoSQoS Performance – Q4 Lowlights

• The performance on Highband FOCR is similar to the last quarter's and is not likely to improve based on the 8 day response window

• The Stop the Clock instances increased to 1839 from 1689 in the last quarter, against a decrease in the volume of circuits ordered this quarter.

• The number of new installation faults down to Communication Providers increased from 71.69% in the last quarter to 76.66%.

• BT suffered 9 Serious Network incidents.



Billing



PPC Migration to GenIUS - Timeline

Apr 07 May Jun Jul Aug Sep Oct Nov Dec

Sample bill backup containing realistic

data

Parallel test Oct bill

Live Migration

PCNBS July Bill

1st Live GenIUS PPC Bill

Jan 08

Feb Mar

Contingency: PCNBS continue to

bill to JanuaryPCNBS Oct bill

CPs uses Sample data to start In

house development

BT require CPs sign-off

CPs billing development phase

CP load & test Oct bill data

PCBNS

GenIUS

CP

Test Migration for select CPs



CommunicationsNo reported website outages

•Withdrawal of Spare Capacity Charges – 5/3/07•Issue 2 of PPC IRO Review - 7/3/07





Product Handbook Revision

Generic change to replace PECN and customer with Communications Providers.

Following slides detail other changes to the document



Partial Private CircuitsHandbook Section Header

Page(s) Sections in Issue 2.3

Sections in Issue 3

Reason for Change Origin

Product Overview

7 2.1 2.1 Inclusion of Figure 1 PPC Overview Schematic

BT

Product Overview

7 2.2 2.2 Change Figure 1 Generic PPC Schematic to Figure 2.

BT

PPC ISH 7 2.4.1 2.4.1 Change SMA-1;4 & 16 to STM-1; 4 & 16 to align with other sections

BT

Third Party End

8 2.6 2.6 Additional information on simultaneous delivery of a Third Party infrastructure and associated circuit

BT

Migration, Redesignation & Grandfathering

9 & 10 2.7 2.7.2 & 2.7.3

2.7.2 – New Re-Designation rules 2.7.3 – Grandfathering no longer available

BT – Relaunch of Redesignation

Coordinated delivery of 2Mbit/s PPV1/2 circuit & 3rd Party Infrastructure

13 New 2.10.4 Insertion of information regarding coordinated delivery

BT

PPC Notification Periods

15 - 3.2 New section Contract Review





Sections in Issue 3


Site Details 18 4.3.2 4.3.2 Addition of note regarding Po Box postcodes

BT

Provision Requisite Periods

20 4.4.3 4.4.3 New note regarding Po Box and Invalid Postcodes

BT

London Metro

23 4.9 4.9 Deletion of ‘either within’ and inclusion of information regarding the identification of CLZ/Metro circuits

BT

London Metro

24 4.10 4.10 Information of the identification of CLZ zones

CPs

PPC Radio Access

24 & 24 New 4.11 Insertion of information on PPC Radio Access

Contract Review

Changes Before / After FOC

25 4.12.1 4.13.1 Insertion re Assured Resilience applicable change

BT

Quotation Acceptance Timescales

25 & 26 New 4.13.2.1 Insertion of rules re quotation acceptance

Contract Review





Sections in Issue 3


Cancellation Charges

27 4.15 4.15 Clarification of charges incurred when order is cancelled within 24hrs of FOCA

CP

Communications Providers - Stop the Clock

29 4.15.2 4.16.2 Insertion of ‘written’ before ‘notification’

Contract Review

Forecasting Measures

29 4.17.2 4.18.2 Change 110% to 120% Contract Review

Forecasting Groups

30 4.17.3 4.18.3 Replace 8Mbit/s with 34Mbit/s

Contract Review

Ceased In Error

32 4.21 4.21 Minor changes ‘where’ & ‘is’

BT

Timescale Charges

33 New 4.22 Insertion of section on Timescale Charges

CP

Planned Engineering Works (PEW)

34 5.11 5.11 Change ‘3 working days’ to 10 working days and change “documented by the BT Customer Service Manager and the PECN” to read “documented in the PECN’s Customer Service Plan”

Contract Review



Regulatory Update

PPC IRO

PPC Price Control

Leased Line Market Review (LLMR)




Forum Review



A.O.B

Next Meeting Scheduled

6th September 2007

BTC, Business Showcase


PPC Industry Forum, 7 June 2007

Documents