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‘Most people do not listen with the intent to understand; they listen with the intent to reply. They’re filtering everything through their own paradigms, reading their autobiography into other people’s lives’
Stephen Covey
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Abridged- Listening Exercise-
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Elements of Active Listening
Respond
Appropriately
Pay Attention
Show you
are
ListeningActive Listening
Defer
JudgementProvide Feedback
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Video
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• Hidden agendas
• Lack of Emotional Intelligence (inability to read the situation)
• Absence of Feedback
• Stress and fatigue (timing)
• Climate of mistrust
• Personal Communication Styles
Barriers to effective communication
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What does a poor Facilitator look like?
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What is Facilitation?
Facilitation is helping or guiding a group’s discussion such that the group achieves its goals
To"facilitate" means to make easier or less difficult
A facilitator is someone who makes a group’s work easier by structuring and guiding the group
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Somebody who will...
Remain a neutral party
Lead without taking the reins
Allows everyone to be heard
Give tools and structure
Keep things on track
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Somebody who will...
Support people in identifying their own goals and developing their own action plans
Use consensus to help the group to make decisions
Manage conflict and maintain a positive working environment
Enhance group effectiveness!
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• A facilitator is best when people barely know that he or she exists
• A good facilitator is one who talks little.
When the work is done ,the aim fulfilled,they will all say,“We did this ourselves”
The Essence of Facilitation
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Mark Twain said....
“Sometimes it is better to keep your mouth shut and appear stupid than to open it and remove all possible doubt”