PMBBC Webinar September 2016

SEPTEMBER WEBINAR With Bree James and Andrew Griffiths

WELCOME

DON’T FORGET WHAT’S INCLUDED AS PART OF THE CLUB

1. THE NEWSLETTER Filled with great videos and articles all designed

to help your business do what you do better.

NEWSLETTER CONTENT1. VIDEO - United Breaks Guitars 2. VIDEO - The Evolution of the Customer 3. VIDEO - Your Very Best Customer Service Experience 4. ARTICLE - Always put yourself in your customers’ shoes 5. ARTICLE - Encourage your customers to give you their opinions 6. ARTICLE - Old Chinese saying “man without a smile should not open a shop”. 7. ARTICLE - What’s the one thing that lets your business down and why haven’t you

done something about it? 8. ARTICLE - What can you learn from that one business that seems to get it right all

the time?

2. THE WEBINARS You can send in your questions.

Or ask on the webinar. We will talk about the month theme.

And see where the conversation takes us.

3. THE DEEP DIVE VLOG You can send in your questions.

Or ask on the webinar. We will talk about the month theme.

And see where the conversation takes us.

5. THE PRIVATE FB PAGE Just a good place for discussion, to give some

feedback to ask some questions, to interact however you would like.

ALL OF THE INFORMATION CAN BE FOUND:

SO, CLEARLY THIS MONTH WE ARE TALKING ABOUT:

The move from customer transactions to customer experiences. A very big topic.

BREAK IT DOWN -

1. People are changing. 2. We want to be entertained and surprised. 3. Most customer experiences are pretty ordinary.

1. SO WhAT HAS CHANGED WITH OUR CUSTOMERS?

2. AND WHAT DOES THAT MEAN FOR US?

3. WHERE ARE BUSINESSES GOING WRONG?

4. WHAT DO WE NEED TO DO TO GET IT RIGHT?

5. WHERE DO WE START?

THE BOTTOM LINE FOR YOU AND

YOUR BUSINESS IS….

RETHINK EVERY TRANSACTION AND

FIND WAYS TO MAKE IT AN EXPERIENCE.

SOME GREAT BOOKS ON THE CUSTOMER EXPERIENCE:

THANK YOU FOR TUNING IN

NEXT MONTH….WE ARE DIVING DEEP ON “THE NEW WORLD OF MARKETING”

SOME COOL BUSINESS IDEAS

www.needamomnyc.comwww.cuddleparty.comwww.myfriendsmells.com

SEE YOU NEXT MONTH.