Philippine Business Delegation.doc

e-Services Philippines Goes to Europe: ICT Business Mission13-17 September 2006

United Kingdom

PHILIPPINE BUSINESS DELEGATION

ADEC Solutions Inc.James M. DonovanCEO and President

Bldg.14-17 Don Mariano Lim Industrial CompoundAlabang-Zapote Rd., Almanza, Las Pinas CityMetro Manila, Philippines Telephone : 011-632-775-0632Fax : 001(214) 276-1705E-mail : [email protected] : www.amdatex.com

End-to-end diversified Business Process Outsourcing (BPO) services: Business Process Management (BPM) Legal and Litigation Solutions Document / Process Management Accounting Solutions Financial Solutions Analytic Solutions Healthcare Solutions Human Resource Solutions Human Capital Management Solutions PEO Solutions Information Technology Enabled Solutions Customer Relationship Management (CRM) Mortgage Banking and Title Solutions Worldwide Staffing Remote Manpower Services

ADEC Solutions, a US-based company, is a market leader in providing customized global outsourcing solutions to clients worldwide. With deep industry knowledge and proven experience in outsourcing, ADEC is committed to delivering seamless, customized, innovative solutions that are scalable, efficient, and cost-effective to meet the specifications of your business.

ADEC's delivery centers consist of over 3,000 personnel with worldwide offices in United States, Australia, China, and the Philippines.

Alliance Technologies Corp.Mr. Francis PatronPresident and CEO

11th Floor Robinson’s Summit Center6783 Ayala Avenue, Makati City 1200Metro Manila, PhilippinesTelephone : +632 8446610Fax : +632 8446609 E-mail : [email protected] : www.alliancetech.com.ph

Products and Services: Avaya IP Telephony Avaya Contact Center Products and CRM Avaya Data Networking Lucent Vital Suite & QIP NICE Systems’ Voice and Screen Recording Sun Microsystems Interpac’s Call Accounting Structured Cabling HP Products Polycom’s Audio and Video Teleconferencing Systems Consultancy Services for Contact Center Systems Integration

Alliance Technologies Corporation (ATC), formed in 1990 is a Systems Integrator and Solutions Provider of businesses (from small to mid-size to large and multinational and U.S. outsource companies) with advanced communication solutions from AVAYA Communication, a world-class telecommunications company with a history of innovations for more than a century (then AT&T & Lucent Technolgies). It also has capabilities in providing end-to-end products in order to ensure a seamless deployment of Contact Centers). ATC has installed over 250 PABX and IP Telephony Systems and has activated over 10,000 contact center seats in the Philippines.

Other than Avaya, the company has formed strong partnership with world-class technology provider such as: Lucent Technologies, NICE Systems, Sun Microsystems and CRM partner Servion Global Solutions.

Apsmith Solutions CorporationMs. Marcy VenezuelaDirector, Marketing & Sales

505 Pearlbank CentreValero Street, Salcedo Village, Makati City 1200Metro Manila, PhilippinesTelephone : +632 8173823, +639189300900E-mail : [email protected] : www.apsmith.com

Services: Software application requirements analysis, architecture, detailed design, scoping, overall project management, methodology adaptation, development, implementation, integration, testing, system stabilization, quality assurance, systems audit, maintenance, service level agreement compliance, and, skills transfer and training

Technologies: Microsoft .Net, Java/J2EE, Oracle, Microsoft SQL

Areas of Specialization: Mobile & Telecommunications OSS/BSS, CRM, Sarbanes-Oxley Compliance, Basel II Compliance

Focus Industries: Mobile/Telecommunications, Banking/Finance, BPO/Outsourcing

Horizontal services: Mobile application development, mobile commerce, web services, workflow and Knowledge Management, Business Intelligence, Data Warehousing and Reporting/Analytics, Internet/Intranet-based solutions

Apsmith Solutions is a wholly-owned Filipino corporation founded in 2004 by IT professionals with direct career experience in ICT companies such as Microsoft, Unisys, Informix, and NCR. The company has focused expertise in the following industries: Mobile/Telecommunications, Banking/Finance and Business Process Outsourcing, specifically in software applications development, maintenance and support.

In Mobile/ Telecommunications, Apsmith delivers and maintains service solutions for Customer Relationship management, Business Processes, Network-level programming, multi-platform mobile (Nokia, Symbian, Java, Windows mobile) and handheld device/PDA development (Palm, Windows PocketPC, Blackberry), and various end-user value-added services. Specific services are in provisioning, billing, identification integration and management. Examples of value-added services offered are mobile CRM, location-based services for consumer and corporate use, multi-device applet management, pre-paid and post-paid top-up and loading management. In Banking/Finance, Apsmith is involved in the delivery and maintenance of Loans, CASA, Treasury, Trust and GL systems.

Apsmith has expertise in the delivery and maintenance of horizontal service solutions such as web services, workflow and knowledge management, business intelligence and reporting/analytics, e-commerce and internet/intranet-based solutions.

Apsmith operates with 50 core technical staff, all of whom are MCSE, MCSD, MCDBA, MCP, MSF and Oracle Professional-certified. The company also has three key architecture consultants and five senior project managers. It is a member of the Philippine Software Industry Association (PSIA), an inductee of the Business Processing Association of the Philippines (BPA/P), and is involved in the European Chamber of Commerce and ComQuaL (Common Quality Language) initiative.

Other than English, other language proficiencies are Spanish and French.

BlastAsia, Inc.Mr. Arup MaityCEO and President

2906, Raffles Corporate CenterEmerald Avenue, Ortigas Center, Pasig City 1600 Metro Manila, PhilippinesTelephone : +632 9144456 to 58Fax : +632 9144457 Email : [email protected] : www.blastasia.com

BlastAsia is primarily focused in IT services domain, particularly in the areas of: Custom Software Development Application Maintenance and Support Remote Server Management (recent development, pilot and market research stage)

Packaged services: Dedicated Developer service for offshore market (Staff augmentation for R&D,

maintenance, testing etc.) Hybrid (customized package) for Intranet/Extranet, Corporate Portals, dashboards and

workforce management tools.

Domain expertise and experience: Microsoft Platform, mainly in .net (C#) language, Visual Basic 6 and ASP.

BlastAsia Inc. is a 5-year old IT Service company catering to global client base out of Manila Philippines. With a 50+ team size and growing at 30 to 50% average per year, it is big enough to cater to your requirements and small enough to be responsive to your needs.

The company follows documented process standards for development lifecycle and project management. As a certified partner of Microsoft, BlastAsia has access to the latest tools and technology required to provide the best solution to our client.

“Least Cost Quality Sourcing..…Creating Value Shore to Shore”

Diversified Technology Solutions International Inc.Mr. Paul SantosVice President - Sales & Marketing

39th Floor PBCom TowerAyala Avenue, Makati City 1226Metro Manila, PhilippinesTelephone : +632 7575888Fax : +632 7575787Email : [email protected] : www.dtsi.com.ph

Business Solutions: Business Communications Systems

IP Telephony, Messaging Solutions, Audio/ Video Conferencing Contact Center/ Customer Relationship Management (CRM)

Automatic Call Distribution (ACD), Call Management System (CMS), Interactive Voice Response System (IVRS), Computer Telephony Integration (CTI), Call Recording System, Predictive Dialing System (PDS), Workforce Management (WFM)

ConsultingPhilippine Business Consultancy, Technical Infrastructure Consultancy

Resource Management ServicesExecutive Search, Onsite Services

Other SolutionsNetwork Infrastructure Management: Virtual Private Networks (VPN), Network Security/ Firewall, Network Management Systems, Network Router, Network Switch, Wireless Networking, Multiplexer, Network Computing (Servers, Desktop, Storage); Building Electronics and Security: Access Control System (ACS), Closed Circuit Television (CCTV); Engineering Services: Maintenance, Onsite Services, Rapid Response

DTSI Unified Solutions – Exclusively DTSI: Incubator. A fully-functional outsourcing facility in the Philippines leased to potential

contact center locators and tailored to meet client requirements. Turnkey. A total business outsourcing solution that bundles a complete range of leading

industry products and value-added services designed to address the unique needs of every client.

DTSI is a leading systems integrator and technology solutions provider in the Philippines. The company has an impressive track record in designing and installing complex communications solutions for large and small enterprises. In the Philippine contact center industry, DTSI has installed more than half of the total seats in the country. Its global exposure ensures that implementation procedures are at par with worldwide standard-setting best practices.  DTSI offers end-to-end solutions, from site selection and design to installation and support services – providing a single point of contact. Its strategic partnerships with global technology leaders, including Avaya, Verint, and Dell, allows it to provide customers world-class converged voice and data products and solutions.  DTSI takes pride in its large pool of highly skilled and certified professionals who ensure the technical expertise for each solution it implements. The company is one of the top Avaya solutions providers worldwide, with over 120 employees, including 50 of the industry's best engineers. It has been Avaya’s partner for the last three years and gained the Avaya Gold Business Partner status since 2005. DTSI is ISO 9001 Certified.

IAMD Software Solutions Inc.Mr. Brian AltmanManaging Director

3rd Floor Cacho Gonzales Building101 Aguirre St. corner Trasierra StreetLegaspi Village, Makati City 1229 Metro Manila Philippines Telephone : +632 8122896 to 97Fax : +632 8123826 E-mail : [email protected] : www.iamd.com

Services: Website Design and Development Database Design and Applications Software Development (Stand-alone, networked, web-based) Multimedia Applications Development 2D and 3D Animations and Designs Audio/Visual Presentations (AVPs) Television commercials and Infomercials Computer Based Training (CBT) ISS work with the following development technologies: For Designs: Adobe Photoshop CS2 (v. 9.0), Adobe After Effects, Adobe PageMaker,

Adobe Premier, 3D Studio Max 5, Macromedia Fireworks MX, Macromedia Dreamweaver MX, Macromedia Flash MX

  For Programming and Development: Linux and/or Windows based web servers, Apache

(Linux) or IIS (Windows), PHP 4 and PHP 5, ASP (VB Script), Visual Basic 6 and Visual C++, HTML/_JavaScript, mySQL, MS SQL Server, PostGreSQL database systems

 IAMD combines the latest technology with art and efficient programming to develop top-of-the-line Websites, Presentations, Yearbooks, Annual Reports, 3D Walkthroughs, Computer Based Training Applications and more. IAMD has established itself in the market of new media and software development, with clients in the USA, Canada, Europe, the Philippines and other countries in Asia. The company is committed to deliver high-quality products and services to its clients, at very affordable rates. The company’s core competence in software and multimedia design, development and consulting is complemented by its strategic partnerships with hardware suppliers, printing companies, advertising agencies, and even other software developers. This enables IAMD to deliver complete media and software solutions.Over the years, the company has built a loyal base of customers. It has proven that relationships are of utmost importance, and offers its clients guidance and consultancy services with a “straight-forward, no none-sense” attitude.

Innove Communications – GlobeQUEST Jesus C. RomeroHead, Enterprise Business Group

15th Floor Valero Telepark111 Valero Street, Salcedo Village, Makati City 1227Metro Manila, PhilippinesTelephone : +632 7978790 Fax : +632 7978699 Email : [email protected] : www.globequest.com.ph / www.innove.com.ph

Services: GlobeQUEST Private networks

GlobeQUEST’s Private Networks offer dedicated office-to-office connectivity solutions whether your company has branches only in the Philippines (Domestic) or other parts of the world (International). Our private networks ensure reliable and secure transmission of critical business data within the company.

GlobeQUEST Broadband internetGlobeQUEST broadband internet services include Digital Subscriber Line (xDSL), Direct Internet, Freeway IP, Globe Internet Exchange (GIX), GIX Burstable, Broadband Internet Zone (BIZ) and Wireless Internet Zone (WIZ).

GlobeQUEST DataCentre Staffed by a team of IT experts, GlobeQUEST DataCentres provide facilities for housing and archiving critical information and applications. It offers Co-Location Service, Dedicated Server Hosting, LAN-Based Internet, Messaging Service, Storage Services

GlobeQUEST Broadband AccessThe dedicated BAX network is highly reliable, redundant and scalable, making it ideal for the high-speed transmission of critical business information. The network also supports disaster recovery and business continuity applications by using Dense Wavelength Division Multiplexing (DWDM), allow customers to use multiple protocols over a single connection.

GlobeQUEST Corporate voice productsGlobeQUEST’s range of tailored Voice Solutions include complete set of Voice Solutions – Direct Lines, Centrex, ISDN, Trunk Lines, E1-R2, IDD, 1-800 Toll-Free, Managed PBX and Conferencing.

GlobeQUEST is the corporate business group of Innove Communications, a wholly owned subsidiary of the Philippines’ second-largest carrier, Globe Telecom. Backed by Ayala Corporation and Singapore Telecom, GlobeQUEST specializes in telecommunications solutions for the corporate market. GlobeQUEST offers private networks, broadband internet, enterprise mobility solutions, corporate voice products, high-speed connectivity solutions (broadband access (BAX)), and data center services.

GlobeQUEST is the only service provider with capacity in all three major submarine cable systems that connect the Philippines to the rest of the world. By designing our international network around these three submarine cable systems, we can provide international connectivity that delivers unmatched diversity, uptime, performance, and cost efficiency.

We also work closely with our foreign partners to provide global coverage. Our long working experience with our foreign partners assures our customers of readily available capacity, diverse routing, faster provisioning and responsive after-sales support.

Logicall, Incorporated Archie RodriguezExecutive Director

1133 Chino Roces Corner Metropolitan AvenueBgy. San Antonio, Makati City 1203Metro Manila, PhilippinesTelephone : +632 8603006Fax No : +632 8964696Email : [email protected] : www.logicallinc.com

Services: Inbound Teleservices (Call Handling)

Customer Service / Customer Care, Technical Support Services, Service Fulfillment, Inquiries Requests / Complaints Handling, Order Taking / Message Handling, Reservations / Authorizations, Loyalty / Rewards, Dealer Locators, Data Entry / Collection

  Outbound Teleservices (Call Making)

Telemarketing, Lead Generation, Marketing Research, Outbound B2B surveys, and a full range of high-quality, low-cost E-mail, Response and Quality Assurance Services, Bills Delivery and Collection programs, Anti-attrition / Reactivation of Accounts, Announcements / Advisory / Call/Message Dunning, Product / Service Fulfillment through Delivery Services, Other marketing promos customized based on client needs

  Other Services

Back Office Work, Payment and Claims Processing, Accounting and Financial Systems Management, Call Center Solutions, Web-enabled Customer Relationship Management Services, Web-enabled Technical Helpdesk, Database Management, Accounts Development

 LOGICALL specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound and outbound customer service through multitude communication channels encompassing phone and e-mail. Headquartered in Manila, Philippines and founded in 2005, LOGICALL provides sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in leading industries, such as but not limited to, Financial Services, Technology, Communications, Insurance, Healthcare and Medical Services, and Transportation and Leisure. The company’s current client roster is composed of industry leaders and companies in the United States, Europe and Canada, representing diverse verticals and with more than one program (or campaign) operating in LOGICALL.  LOGICALL aims to provide enhanced offshore services in a proactive and responsive manner, acting as a partner in our client’s business. Its business strategy encompasses building long-term client relationships, capitalizing on our expert response team in the Philippines and leveraging our depth of relevant experience. LOGICALL has assembled a team of industry, subject matter experts with combined 30 years of direct marketing experience and about 6 years of direct call center management experience in handling insurance, healthcare, medical services, and technology accounts.

Philippine Long Distance Telephone Company Ernesto R. AlbertoSenior Vice President – Corporate Business Group

5th Floor Ramon Cojuangco BuildingMakati Avenue, Makati City 0721Metro Manila PhilippinesTelephone : +632 8151912Fax : +632 8446654Email : [email protected] : www.pldt.com.ph

“PLDT Business Solutions” Brand, includes Global Data Services

PLDT’s Global Managed Services offer the widest products and services portfolio that suits customers’ global business needs. With PLDT’s widest global network reach, it can provide seamless connection for Philippine businesses with connections abroad. PLDT is backed-up by its Global Partners and their products and services.

Domestic Data ServicesThe so-called “last-mile” access to Corporate Network has always been a tricky proposition for most carriers. Not with PLDT. Through its extensive network coverage customers are sure to get connections where they need them most. So whether they need a ride to the Internet, or a highway to their corporate applications from their home or remote office, PLDT gives them a range of options no other Philippine carrier can match.

Enterprise Voice & Value-Added ServicesPLDT proudly holds its position as the country’s undisputed leader in voice communications. Backed by the Philippines’ largest telecom infrastructure, PLDT Corporate Voice gives businesses the service they deserve: proven to be the highest in quality, clarity, reliability, and coverage at cost-effective levels.

Philippine Long Distance Telephone Company is the leading telecommunications provider in the Philippines. PLDT offers a wide range of telecommunications services across the Philippines’ most extensive fiber optic backbone and fixed line, wireless, cable and satellite networks.

“PLDT BUSINESS SOLUTIONS” is PLDT’s outstanding portfolio of voice & data products and services for corporate customers. With PLDT’s widest array of offerings including feature-rich hosted contact center solution, Internet Gateway, domestic and international cable systems & networks, undisputed reliability, strength of global alliances and commitment to provide world-class technology and consistent customer support, customers are assured of best-fit solutions that meet their company’s needs.

PLDT’s portfolio of products also includes traditional bandwidth services (high-speed point-to-point domestic and international digital leased line services), broadband/packet-based/Internet-based services (frame relay, asynchronous transfer mode or ATM, Internet protocol-virtual private network or IP-VPN, DSL, Internet gateway, and wholesale DS3), and other packet-based switching services (integrated services digital network or ISDN). These services are used for domestic and international communication, broadband data transmission services, Internet exchange services, private networking services, switched-based services, and international packet-based services.

Other services that PLDT offers are enhanced special telephone features, prepaid and postpaid cards, inbound and outbound home country direct services, toll-free services, and call malls.

Adjudged the Philippines’ Overall Best-Managed Company for 3 consecutive years (2003, 2004 & 2005) by Asiamoney Magazine and Euromoney’s Best Managed Company in 2005.

Pointwest Technologies Corp.Mr. Renato B QuizonExecutive Director, Business Development

16th Floor, Citibank Tower8741 Paseo de Roxas, Makati City 1226 Metro Manila, PhilippinesTelephone : +632 8925133/ 814-1100Fax No : +632 8929396/ 848-5870Email : [email protected] : www.pointwest.com.ph

Information Technology Outsourcing Services Application Development and Implementation:

Mainframe-based, Unix-based and Web-based Applications, Application Development using Frameworks-based Architecture, Enterprise Application Development

Application Maintenance:Application Enhancements, Application Package Customization

24 x 7 Helpdesk Support: Level-2/3 Technical Support, Production Monitoring, Application Package Support

Application Conversion: Language Conversion, Database Conversion, Platform Conversion

Testing Services: Integration Testing, System Testing, Quality Assurance

Infrastructure Support

Business Process Outsourcing Services

Pointwest Technologies leverages its expertise in methodologies and various technologies to create a value in each engagement it pursues. The primary differentiator is its service delivery portal that puts together its collective experience in the IT outsourcing practice. Its service offerings are engineered in terms of: Processes, Support tools, Organization, Reporting systems.

The other differentiator is the Pointwest people that provide the service. We have a pool of talented people with diverse backgrounds, skills and interests who work in partnership to make Pointwest a great place to be. Pointwest Technologies Corporation is an outsourcing provider of strategic information technology solutions and services that address the complex business needs of its clients. Pointwest Technologies provides applications management, development, integration, and re-engineering, infrastructure management, business process outsourcing, and a number of related services such as program management and change management through its onsite/offshore outsourcing model.

Pointwest Technologies Corporation employees are committed to partnerships that sustain long-term, proven value for customers by delivering high-quality, cost-effective solutions through its development centers in the Philippines and onsite teams.

RG Financial ServicesMr. Crihil C. IbañezChairman

3102 West Tektite Towers, PSE CenterExchange Road, Ortigas Center, Pasig City 1600Metro Manila, PhilippinesTelephone : +632 687 0561Fax : +632 687 1903Email : [email protected], [email protected] Website : www.rgfs.com.ph

Services:Processing Services for Securities (Cash and Derivatives): Securities Registry Securities Processing - confirmation, reconciliation, settlement Securities Accounting - book-keeping and valuation

Processing Services for Funds (Pooled Investment Plans): Fund Accounting - transaction processing, book-keeping, NAV calculation, Financial

Statement data preparation, investment tracking Fund Administration - registry, investor & sponsor servicing, manager monitoring &

servicing, collateral management, tax or regulatory compliance reporting Savings and Loan Program Administration Pension Plan Administration

RG Financial Services Limited (Philippines) Inc. (RGFS) was incorporated in 2001 to handle the middle and back office requirements of the Reference Group of Companies (Reference Group or RG). Reference Group has offices in Hong Kong, Tokyo, Manila and Singapore. Established in 1998, the Group includes professionals who represent a diverse body of executives formerly engaged by leading Wall Street firms such as Goldman Sachs, Merrill Lynch, and J.P. Morgan, as well as international organizations such as Deutsche Bank, Mitsui Trust and Bankers Trust. RG’s primary business focus is quantitative based alternative investment management and advisory to global institutional investors.

The highly professional financial administrative service capabilities of RGFS, in a relatively short span of time, attracted the attention of global and domestic financial institutions. This paved the way for the decision in 2004 to offer automated and customized financial administrative services outside of the Group. RGFS is one of the first in this category of services, if not the first Business Process Outsourcing provider to Philippine banks that has been approved by Bangko Sentral ng Pilipinas (BSP), the Central Bank of the Philippines.

RGFS offers securities- or investments processing and fund- or investment-plan processing services to domestic and offshore managers, investors and sponsors of pooled investment plans such as investment trusts, mutual funds, hedge funds, fund-of-funds, employee benefit plans, pension plans and collective savings and/or loan plans.

RGFS believes that the basic elements necessary to sustain and enhance its core competencies are the quality of its people and its technologically advanced systems. Thus it continues to substantially invest in training its staff on global capital market developments and in enhancing its automated proprietary financial processing systems.

Vinta Systems, Inc. Mr. Peter ValdesPresident and CTO

27-C Rufino Pacific Tower 6784 Ayala Avenue cor. Rufino Street, Makati City 1200Metro Manila, PhilippinesTelephone : +632 8933824/ 8933963 Fax : +632 8933824Email : [email protected] Website : www.vintasystems.com

Horizontal/Middleware: Intelligent Work Flow/Decision Automation System Vsoft Intelligent Agent/Business Rules Engine & Optimizer

Vertical: MOAS – Media Optimization & Administration System ICRES – Credit Optimization & Evaluation System

Services: Custom Application Development using Vinta Middleware Application Re-targeting & Integration using Vinta Middleware

 Vinta Systems, Inc is a principal software product development and services company engaged in creating business intelligence-enabled software and optimal decision-making systems and services. It specializes in applying advanced techniques in computational/business intelligence and optimization to software systems that can make organizations more agile and increase the level of efficiencies of enterprise business systems. Its core products/middleware have been applied to optimal credit scoring/credit risk assessment, optimal media planning, and various business process management systems. Its middleware software can be easily applied & customized to build very flexible and highly maintainable service oriented architectured enterprise business systems. Its innovative Intelligent/Business Rules Engine allows enterprises to manage, automate & optimize complex decisions, workflows and operating rules. The engine can even utilize historical data to learn & detect patterns that can be used to optimize the decision & operating efficiencies of an enterprise. Its middleware can be easily linked to existing legacy systems to improve their ability to easily adapt to changing business policies. Existing legacy applications can be re-architectured to enable them to integrate & interoperate via a workflow process and to enable any built-in business rules to be easily managed and maintained without reprogramming the application.

The company was founded in 1998 as a joint venture between Peter Valdes and SSI. It was formally incorporated in 2000 & was granted pioneer status in IT by BOI in early 2001. The founder, Peter Valdes, has the track record of co-founding the globally successful Tivoli Systems software company which was acquired by IBM in 1996 for $743M (see http://austin.bizjournals.com/austin/stories/2006/04/24/story2.html).