Pharmacy Show Main Ticket

Supported byMedia partners

PROVIDING YOU WITH THE TOOLSYOU NEED IN PHARMACY. NOW.

FREE CONFERENCE &

BIGGEST EVER TRADE EXHIBITION

– details inside!

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Something for everyone in pharmacy:• Update clinical knowledge with huge free to attend conference• Access invaluable business advice (finance / tax planning / marketing)• Hundreds of £££ worth of CPD education for you and your staff across six conference streams • Source and research products and industry services from over 350 UK and international suppliers of medicines, pharmacy products, technology and solutions at biggest UK exhibition • Network with colleagues, peers and friends… and have fun!

ALL THE TOOLS YOU NEED IN PHARMACY. NOWThe Pharmacy Show is the UK’s largest CPD training, education and sourcing event for UK community and hospital pharmacy. It takes place on Sunday, September 30th - Monday, October 1st, 2012 in Hall 6, at the National Exhibition Centre (NEC), Birmingham (Postcode for Sat Nav B40 1NT).

Whether you’re a pharmacist, a manager, technician or part of the pharmacy team, you need to be here. And whether you work for a multiple, a hospital or run your own community pharmacy - The Pharmacy Show is YOUR event. It’s where you can access all the tools you need to develop and maintain a healthy pharmacy business, it’s where you will get your CPD dose with hundreds and hundreds of pounds worth of cutting-edge training to enhance your career, and where you can rub shoulders with all the movers and shakers in pharmacy – all in one place, and all for FREE

SIX FREE-TO-ATTEND CONFERENCE THEATRES:Keynote Conference: What lies ahead for community pharmacy? Learn all about it from key policy makers here!Skills & Development Forum: This series of seminars gives pharmacy owners, managers and other members of the team access to some of the best skills training available in the market.Pharmacy Business Accelerator: Seeking to improve business performance and increase profitability? You’ll find all the practical advice and tips for your business here!Clinical & Services Forum 1: Make the most of the opportunity the NMS provides – update your clinical skills in this two day programme.Clinical & Services Forum 2: Health Living Pharmacy, Anti-Coags, Cardiology, Diabetes, Adherence – all covered and more.The OTC Academy: Improve patient advice in key therapy areas with a special training from Reckitt Benckiser.

THE LARGEST-EVER TRADE EXHIBITION FOR PHARMACY:Access advice, and the best price deals from over 350 suppliers showcasing the very latest medicines, dispensary technology, hundreds of exciting OTC, with over 125 new exhibitors to 2012 (full list inside).

OPENING HOURSSunday 30th Sept: 09.30 – 17.30Monday 1st Oct: 09.30 – 17.00 For admissions policy, see back page.

WHO SHOULD VISIT:• PharmacyContractors/ Pharmacy Owners• ExecutiveTeamsincludingFinance, Operations and Marketing• PharmacyManagers• HospitalPharmacists• PharmacyRetailCategoryManagers and Buyers• PracticingPharmacists&Locums• PharmacyTechnicians• CounterStaff/Assistants• PharmaceuticalAdvisorsand Commissioning Teams• Wholesalers,Distributorsand Buying Groups• Pre-regPharmacists

Go to www.thepharmacyshow.co.uk for updated conference programmes and to register for The Pharmacy Show 2012. Alternatively call us on 0844 665 2042

All you have to do is collect a postcard on arrival, visit each of the named exhibitors during your time at the Pharmacy Show and find out how their products and services can help your pharmacy.

Answer each exhibitor’s simple question correctly and ensure you get your card stamped before dropping it off near the exit as you leave the show to be in with a chance of winning this amazing weekend for two in Paris (terms and conditions apply).

WIN A LUXURY WEEKEND AWAY IN PARIS

This year sees our biggest ever show floor packed with thousands of products, solutions, technology and services from more than 350 UK and international suppliers and over 125 new to 2012!

4little1 Baby nose-clearA & D MedicalA.VogelA1 PharmaceuticalsABC NutritionalsAbout EyesActiva HealthcareAcumagAdvansys TechnologiesAllersafeAlliance HealthcareAmirose London LtdAnar NaturalsAnsons LLP SolicitorsAphelion Supplies LimitedAPTUKArmy Medical Services TAARXASDAAsphaliaAsteresAtlanticusAu'some UK LtdAvicennaBabystart LtdBAPTT Shopfitters LtdBCM Specials LtdBergaMet UKBetterYou LtdBoots UKBradford CollegeBraemar FinanceBreastlightBrentech Data Systems LtdBrushbabyButtercups TrainingC R M TradingC&P Medical TradingCaflon LtdCalm Natural LtdCambrian AllianceCamRXCDL/Nexus RangeCDN JoineryCharles Russell LLPChiesiChristie + CoChurch & DwightCity & Nationwide Locums LtdCity Sprint HealthcareClement Clarke InternationalClinovaCPPECraig + HaywardCRE LtdCross HealthcareCSY Retail SystemsCyan TradingDanone UK LtdDay LewisDdropsDE GroupDebenhams Ottaway SolicitorsDee Set Logistics LtdDentanurse Uk LtdDenwardDometic UK LtdDoshi & Co

Dr Bee LtdDr Schär InstituteDrive MedicalDRX SystemsDudley HuntDurbin PLCDXEahuconEast Midland PharmEaststone SpecialsEasy Shop LimitedEasylightEcig380Electronic Cigarettes LtdEnoch Evans LLPErskine DentalEthigenFarmaempleoFinancial Visibility LimitedFirstan HealthcareFlame HealthFleming MedicalFlexyfoot LtdForest LaboratoriesFortuna HealthcareFoxhair LtdFreshcigFrio Uk LtdGaldermaGap ResearchGermstar UKGlobal FactoriesGollmann Kommissioniersysteme GmbHGoodnight Anti Snoring RingGP SuppliesGPHCGrosvenor Consumer ProductsGSKGumsaverHansen ShopfittersHazlewoods LLPHD Medi LimitedHealth & Social eCare SolutionsHealthaid LtdHealthcare at HomeHealthpoint Tech LtdHealthy Europe SRLHelix HealthHicom LtdHoneyrose ProductsHope's ReliefHutchings Consultants LtdIceSpy & Hanwell Wireless MonitoringIDIS LtdIGENNUS Healthcare NutritionInstitute of Pharmacy ManagementInsulin Dependent Diabetes TrustIntellicigIntrapharm LaboratoriesiPlace RecruitmentIPS SpecialsIsis Healthcare ProductsIsland Abbey Foods LtdIsta Technologies LtdJ.S MedicalJ+K Henderson

Jaytec Glass LtdK - MedKeitoKen Lamacraft Marketing LimitedKent PharmaceuticalsKinetic Enterprises LtdKLS NetherlandsKoolpak LtdKoRa Healthcare (Baby D and Relactagel)Kosei Pharma (UK) LtdLabcold LtdLamberts Healthcare LtdLEC MedicalLexonLipotrimLiving Investments UKLloyds TSB CommericialLloydspharmacyLogixX PharmaM & A Pharmachem LtdM Cubed Chartered AccountantsMack's Ear PlugsMandeville MedicinesManicareMartindale PharmaMASTA LTDMawdsleys, Mawdsleys Pre-Wholesale and Positive SolutionsMCS WholesaleMead Johnson NutritionMeda PharmaceuticalsMEDI UK LTDMedibandMedica Packaging LimitedMedical Light EngineeringMediEstatesMedilogicMedishelveMedpacMesmereyezMethaMeasureMewscraft LtdMHRAMillmount HealthcareMiradent/ Hager & WerkenMirage Cigarettes LtdMistura InformaticsMitovie SpecialsModi PlusMOMBY BABY SUPPORTMorrisonsMosaic PharmaMTS Medication TechnologiesMulkeen Healthcare Int LtdMundays LLPMy ShapeMYO Products UKMyriosNapp Pharmaceuticals LimitedNatural Pharmacy BusinessNatural Pharmacy MagazineNaturally Cool KidsNatures AidNatures DreamNature's PlusNeilmedNekem

NelsonsNHS Connecting for HealthNicocigs LtdNightline DeliversNobu Trading LtdNorseman TrolleysNottingham Rehab SuppliesNOVANPAN-SIGN LTDnSpireNUCIG LtdNumarkNutriVital HealthOCS Group UK LtdOK SmokeyO'Keeffe's CompanyOmron Healthcare UK LtdOPTOPLASTOpus Pharmacy ServicesOriginal Mane 'n TailOrtho Europe LtdOur Internet Pharmacy/ Pharmacy PGDParkinsons UKPasantePatientGroupDirection.comPatterson Medical LtdPayback Loyalty SystemspdtsolicitorsPersonal DiagnosticsPerspi-Guard AntiperspirantsPeter Fleming Hi-tech Solutions LtdPfizerPG MutualPHA UK LtdPharma Nord (UK) LtdPharma777 EMEA bvbaPharmacist SupportPharmacy MedicalPharmacy PartnersPharma-MobilityPharmaramaPharmashelve LtdPharmaslavePharmasysPharMed LtdPhilips Lighting BVPHS GroupPhysicool LtdPitROKPivotellPlanet HealthPOWERbreathePowermedPremier HealthProfoot (UK) LtdProspect HealthProtomed LtdQuantum Pharmaceuticals LtdRA Accountants LLPRandox Laboratories Ltd.RBS UKReadyspexReal Trading/ E-LitesReckitt Benckiser (UK) Ltdredmed gmbhRegal Healthcare

RIS ProductsRoboPharmaRobotik Technologyrockferry LtdRoyal Pharmaceutical SocietySafe-MDSSafestoreSainsburysSalus UK LtdSantanderScanliteSchur Star SystemsScientia SkillsShorelineSilver Fern Productions LTDSinclair IS Pharma LtdSleepRight (Europe) LimitedSmartlight EuropeSpecial Products LtdSpilly Spoon LtdSpirit HealthcareStudio 19 WholesaleSucupSuma WholefoodsSunflower Medical LtdSunproof LtdSurelines LtdSurgichem LtdSymproveSyrinx Za International LtdTalar Made Ltd.Tanita Europe B.V.Target BalmsTeal Patents LtdTesco Stores LimitedTestoLimitedTetenal LtdThe Alphamusic of John LevineThe Co-operative PharmacyThe Health Store - Wholesale UKThe Independent Pharmacy FederationThe Pharmacy ConsultancyThe Specials Laboratory LtdThe Urology CompanyThermoskinThink Beauty LtdTillotts PharmaTNT Express ServicesTrinity Sales and MarketingTT Solutions and Interiors LtdTulipa Hair & Beauty SuppliesUltimate Retail SolutionsVerovianViridian Pharma LimitedVital InnovationsVital Life InternationalVitryVocalzone Throat PastillesWater Baby Water-jel Europe LLPWealth4LifeWhite Horse Scientific LtdWillach PharmacyWinland Electronics, incXLN Business ServicesYorkline

A PACKED SHOW FLOOR...

CPD

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TURN YOUR ATTENDANCE INTO CPD

MAKE THE MOST OUT OF THE EXHIBITION

With over 55 hours of conference education to choose from there is plenty of opportunity to top up your CPD record file.

This year The Pharmacy Show will distribute Record Aid templates for you to complete at the end of each session attended. This allows you to write your learning outcomes as they are fresh in your mind and in doing so enhances your learning process. You can then access an electronic form after the show if you wish to upload this directly with the GPhC.

We will load all the conference session aims and objectives on the website so you can choose the sessions you wish to attend based on your learning requirements and core competencies.

We are also working with the Royal Pharmaceutical Society (RPS) to accredit many of the sessions and a RPS specific record aid template will be available for these too.

PRESENTATIONSAll conference presentations (subject to presenter permissions) will be made available to attendees FREE OF CHARGE. We will email all delegates details of where these can be accessed after the show.

Presentations will be made available for non attendees at a charge tbc.

Today, with over 350 UK and international suppliers of pharmacy products, services and technology (with 125 new to 2012!) it has become the UK’s largest trade and main sourcing event for UK community pharmacy.

It is the place to access the best deals, to compare prices, to get advice, and in many cases even try before you buy! Whether you are interested in pharmaceutical or natural products, dispensing or EPOS equipment, shop fitting or merchandising solutions, HR or marketing support – you will find it all here!

Source products and services across the following categories:•Pharmaceuticals•POM / OTC Medicines

•Pharmacy IT Solutions & Software•Training, Education & Recruitment Providers•Automated Dispensing Equipment•Diagnostic and Screening Equipment•Other Dispensing & Pharmacy Equipment•CCTV & Security Solutions•EPoS & Retail Management Solutions•Shop Fitting, Merchandising and Display Solutions•Beauty & Personal Care Products•Mother and Infant Products•Natural and Herbal Medicines & Remedies•Vitamins, Minerals & Dietary Supplements•Giftware•Banking, Finance & Insurance Providers•Marketing and Customer Retention Services

OVER 55 HOURSOF CPD

Located in the Keynote Theatre, this series of seminars gives access to pharmacy owners, managers and other members of the team to some of the best skills training available in the market.

Key industry associations, regulators as well as leading figures from both independent and multiple organisations will share their strategies for the future, while key policy makers will tell you what lies ahead for community pharmacy.

THE SKILLS & DEVELOPMENT FORUM

THE KEYNOTE CONFERENCE

Sponsored by:

Sunday 30th September 2012

10.00 - 10.45 The Alphega Pharmacy Diabetes Risk Awareness ServiceNeil Scobie, Pharmacist Consultant, Alphega Pharmacy UK

12.00 - 12.45 The right questions the right way - Effective soft skills for MURs and NMSC+D Training

13.00 - 13.45 Building and motivating winning teamsRichard Hunter, Business Psychologist, Criterion Partnership Ltd

15.00 - 15.45 Developing your pharmacy team: How training improves productivityDeborah Evans, Director of Pharmacy and Sabina Khanom, Professional Development Manager, NPA

16.00 - 16.45 Objective/appraisalsettingandproviding constructive staff feedbackYvonne Tuckley, Learning & Development Manager, Numark Ltd

Sunday 30th September 2012

11.00 - 11.45 Leaders hardtalk: the biggest business, regulatory and professional issues facing pharmacy today debatedPanellists: Helen Gordon, Chief Executive RPS; Mike Holden, Chief Executive, National Pharmacy Association; Mark Koziol, Chairman, Pharmacy Defence Association; Fin McCaul, Chairman, Independent Pharmacy Federation; Duncan Rudkin, Chief Executive and Registrar, GPhC; Sue Sharpe, Chief Executive, Pharmaceutical Services Negotiating Committee. Moderator: Michael Westcott, Managing Director, CloserStill Media Healthcare

14.00 - 14.45 Employee trust - the key to any successful business Kirit Patel, Founder & Chief Executive, Day Lewis Plc

Monday 1st October 2012

10.00 - 10.45 Communication skills through category managementSteve Voyse, Pharmacy Development Manager, Numark Ltd

12.00 - 12.45 HR case studies – How to get it right before it goes wrongDeborah Evans, Director of Pharmacy, NPA and Jane Hallas, Employment Law Principal, Ellis Whittam

13.00 - 13.45 The right questions the right way - Effective soft skills for MURs and NMSC+D Training

Monday 1st October 2012

11.00 - 11.45 A vision of the future for community pharmacy – a perspective from BootsPeter Bainbridge, Director of Pharmacy, Boots

14.00 - 14.45 Panel discussion: Medicines Shortage – the way forward debatedPanellists: John D’Arcy, Managing Director, Numark; Samantha Ogden, Membership Services Director, ABPI; Mike Holden, Chief Executive, National Pharmacy Association; Katy Peters, Department of Health; Peter Cattee, Chairman, Association of Independent Multiples. Other panellists invited – see website for updates.

16:00 – 16.45 Modernising the regulation of registered pharmacies: next stepsDuncan Rudkin, Chief Executive and Registrar, General Pharmaceutical Council

Register now at www.thepharmacyshow.co.uk or call 0844 665 2042

Richard Hunter Deborah Evans Neil Scobie

Compelling sessions cover the key challenges faced by pharmacies seeking to improve their business performance and increase profitability in these challenging times. The hand-picked speakers are all proven experts and plan to offer the kind of practical advice and tips that can be taken and used right away.

PHARMACY BUSINESS ACCELERATOR

Sponsored by:

Sunday 30th September 2012

09.40 - 09.50 Make the most of your time at the Pharmacy Show 2012 with expert advice on how to plan your time Raj Nutan, Director of Commercial Operations, Numark Ltd

10.00 - 10.45 Increasing pharmacy profitability, patient loyalty and prescription volume through patient adherence to medicines John D'Arcy, Managing Director, Numark Ltd

12.00 - 12.45 Pharmacy and engagementTrevor Gore, Global Healthcare Training Manager, Reckitt Benckiser and Fin McCaul, Chairman, IPF

13.00 - 13.45 What can you do to improve your pharmacy finances?Sanjay Magecha, Director, Financial Visibility, Chartered Accountants & Tax Advisors

15.00 - 15.45 Driving your NHS profitsMark Ireland, Director of Pharmacy Contract and Project Development and Rod Macrae, Senior Finance Manager, Healthcare Development, Alliance Boots

16.00 - 16.45 Financing your pharmacyDavid Grant, Head of UK Business Mortgages, Christie Finance

Monday 1st October 2012

10.00 - 10.45 Identifying and maximising local opportunities to protect and develop your pharmacy businessLynne Armstrong, Director of Marketing, Numark Ltd

12.00 - 12.45 What does the pharmacy shopper want?Katy Moses, Business Development Manager, him! research and consulting

13.00 - 13.45 Making your dispensary work for youStephen Taylor, Managing Director, Stephen Taylor Consultancy

15.00 - 15.45 Websites & internet marketing strategies for retail pharmacists in 2013Krishan Joshi, Internet Marketing Director, Dental Focus® Web Design

16.00 - 16.45 Now you have installed the technology how do you make the most use of your investment?Mohammed Hussain, EPS Clinical Safety Assurance Manager, NHS Connecting for Health, DoH

“We’ve just opened our own pharmacy and are looking for new

products and services. The show has given us lots of ideas and things to

aim for in the future”.Tasmeem Esmailljee, Penny Meadow Pharmacy

Raj Nutan Mark Ireland Katy Moses John D’arcy David Grant

Register now at www.thepharmacyshow.co.uk or call 0844 665 2042

Given the recent introduction of the New Medicine Service (NMS), the combination of the Clinical & Services Forum should equip the community pharmacist with the relevant clinical knowledge to make the most of the opportunity that the NMS provides.

CLINICAL & SERVICES FORUM 1

Sponsored by:

Sunday 30th September 2012

10.00 - 10.45 Training session: Respiratory MURs & NMSAnjella Coote, Hampshire & IOW Local Pharmaceutical Committee, Deputy Chair & Lead Portsmouth Local Pharmacy Group and Boots’ pharmacist.

12.00 - 12.45 Optimising the use of medicines in older people: reducing antipsychotics in dementia – Part 1: Focusing on knowledge and informationNina L Barnett, Consultant Pharmacist, Care of Older People, Northwick Park Hospital, East and South East England Specialist Pharmacy Services; and Jonathan Mason, Clinical Adviser (Medicines) and Pharmacy Lead for the Dementia Calls to Action, NHS North East London and The City and NHS Institute for Innovation and Improvement

13.00 - 13.45 Optimising the use of medicines in older people: reducing antipsychotics in dementia – Part 2: Focusing on skillsNina L Barnett & Jonathan Mason

15.00 - 15.45 Support tools to manage an imminent product transferAndy Cooke, Head of Medicines management and prescribing, NHS BedfordshireSponsored by Tillotts Pharma UK Ltd.

16.00 - 16.45 Getting the most out of MUR & NMS for your diabetes patientsNatasha Jacques, Principal Pharmacist, Diabetes, Heart of England NHS Foundation Trust

“I visit the Pharmacy Show every year. It’s a good opportunity to catch

up with people and to make new contacts. I get lots of information here that I can put to use when I

get back to the pharmacy. There’s nothing else quite like it”.

Carl Rose, Director, T+R Healthcare

Monday 1st October 2012

10.00 - 10.45 New oral Anti-Coagulants, where are we now? Katherine Stirling, Consultant Pharmacist, Anti Coagulation & Thrombosis, Leeds Teaching Hospital, NHS Trust

12.00 - 12.45 Community pharmacy interventions to improve outcomes for patients with respiratory diseaseKevin Noble, Health Pharmacist, Isle of White

13.00 - 13.45 Monitoring the art of mental health prescribing - we’re different, so is it possible?David Tait, Chief Pharmacist, Coventry and Warwickshire Partnership Trust

15.00 - 15.45 May we whisper in your ear - how close is too close? Patient confidentiality and the rights and responsibilities of pharmacists and patients in consultation areasGlyn Walduck, Head of Claims, NPA Insurance and Leyla Hannbeck, Head of Pharmacy, NPA

Glyn Walduck David Tait Katherine Stirling Nina L Barnett Mark Stone

Register now at www.thepharmacyshow.co.uk or call 0844 665 2042

Due to popular demand, the Clinical 2 & Services Forum has been created to cover the same ground as Clinical 1 & Services Forum, but will allow us to cover more of it!

CLINICAL & SERVICES FORUM 2

Sponsored by:

Sunday 30th September 2012

10.00 - 10.45 Healthy Living Pharmacy: a good news story for community pharmacy?Deborah Evans, Director of Pharmacy National Pharmacy Association and National Healthy Living Pharmacy Pathfinder Lead

12.00 - 12.45 Cardiology – so what’s new?Duncan McRobbie, Associate Chief Pharmacist and Lead Cardiovascular Pharmacist, Guy's and St Thomas' NHS Foundation Trust

13.00 - 13.45 Training session: A blueprint for successful diabetes targeted MURsMark Stone, LPC Project Pharmacist, Devon LPC

15.00 - 15.45 Medicines optimisation: Fad or future – an honest assessmentJonathan Mason, Clinical Adviser (Medicines) and Pharmacy Lead for the Dementia Calls to Action, NHS North East London and The City and NHS Institute for Innovation and Improvement

16.00 - 16.45 Training session: Rheumatology MURs & NMSSpeaker to be announced

“The new clinical forum is a great addition to the show. It’s the main

reason I’m here”.David Preece, Clinical Pharmacist,

United Lincolnshire NHS Trust

Monday 1st October 2012

10.00 - 10.45 Adherence – it’s about a lot more than just medicines Dr. Charles Alessi, Chairman, National Association of Primary Care (NAPC)

12.00 - 12.45 Anti-coagulants - What you and your patients should know about the new anti-coagulants?Sotiris Antoniou, Consultant Pharmacist Cardiovascular Medicine, Barts and the London NHS Trust, North East London Cardiovascular & Stroke Network

13.00 - 13.45 Medicines Optimisation – helping your patients get the best from their medicinesHeidi Wright, Practice Policy Lead England, Royal Pharmaceutical Society

15.00 - 15.45 Local Professional Networks – making the most of themJonathan Mason, Clinical Adviser (Medicines) and Pharmacy Lead for the Dementia Calls to Action, NHS North East London and The City and NHS Institute for Innovation and Improvement

Duncan McRobbie Deborah Evans Charles Alessi Heidi Wright Jonathan Mason

Register now at www.thepharmacyshow.co.uk or call 0844 665 2042

Training modules for Counter Assistants and Pharmacists looking to improve their knowledge in different therapy areas and to help them offer patients better advice on OTC medicines and retail products.

THE OTC ACADEMY / HOW TO SESSIONS

Sponsored by:

Sunday 30th September 2012

10.00 - 10.45 Intraoral halitosis – A social handicap that can be solvedProf Stefan Renvert on behalf of Meda Pharmaceuticals

11.00 - 11.45 Delivering complete emollient therapy for Eczema sufferersSarah Nesbitt, Pharmacy Training Consultant, on behalf of GSK Consumer Healthcare

12.00 - 12.45 Groundbreaking research on Echinacea: Get behind the science on colds and flu this winterDr Jen Tan, Medical Director, A. Vogel Herbal Remedies/Bioforce (UK) Ltd

13.00 - 13.45 Scholl – Foot healthLynette Roberts, Sales Development Executive Manager, Reckitt Benckiser (UK) Ltd

14.00-15.1515.30-16.45

50 Shades of Training: Counter Assistant ForumThis unique forum will equip pharmacy assistants with the skills they need to engage with customers in challenging situations:• ImproveknowledgeonOTCmedicines• Exploredifferentcustomerscenarios and discuss different actions• Understandtheelementsofexcellent customer care• RehearsedifferentcustomerinteractionsTrevor Gore, Global Healthcare Training Manager, Reckitt Benckiser (UK) Ltd and Lesley Johnson, CIG Director of Education, Communications International Group

Monday 1st October 2012

10.00 - 10.45 Championing health for your community pharmacy; becoming a health leaderDeborah Evans, Director of Pharmacy National Pharmacy Association and National Healthy Living Pharmacy Pathfinder Lead

11.00 - 11.45 Patient Group Directions and Travel Clinic Opportunities in the Community Pharmacy SectorMike Bereza, Managing Director, PatientGroupDirection.com / Pharmacy CPA Ltd

12.00 - 12.45 Licensed herbal medicines: What are they doing on your shelves?Dr Jen Tan, Medical Director and Jim Primrose, A. Vogel Herbal Remedies/Bioforce (UK) Ltd

13.00 - 13.45 Pharmacy, wholesaling and good distribution practice (GDP)Philip Neale, Medicines Healthcare Products Regulatory Agency (MHRA)

14.00 - 14.45 Meeting the increasing demand for natural products and how to integrate them into your businessEwa Macur, Senior Pharmacist, on behalf of Natural Pharmacy Business magazine

15.00 - 15.45 Community pharmacy in the spotlight: Promoting and marketing your pharmacy servicesCarol Kennedy Filer, Director of Membership, Stephen Fishwick, Head of External Relations, and Anne Smith, Head of Sales, NPA

Register now at www.thepharmacyshow.co.uk or call 0844 665 2042

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Attendance at The Pharmacy Show provides an excellent opportunity for you, as pharmacy technicians, to update yourself on the latest industry research, professional developments and issues, regulations, products and services. The highlighted programme below incorporates a mix of high profile speakers, skills-based parallel sessions offering essential updates and networking opportunities, so make sure you don’t miss out!

PHARMACY TECHNICIANS

THE KEYNOTE CONFERENCE11.00 - 11.45 A vision of the future for community

pharmacy – a perspective from BootsPeter Bainbridge, Director of Pharmacy, Boots

THE SKILLS & DEVELOPMENT FORUM12.00 - 12.45 Effective soft skills for successful MURs

C+D Training

PHARMACY BUSINESS ACCELERATOR10.00 - 10.45 Increasing pharmacy profitability,

patient loyalty and prescriptionvolume through patient adherence to medicines John D'Arcy, Managing Director, Numark Ltd

CLINICAL SERVICES FORUM 110.00 - 10.45 Training session: Respiratory MURs

& NMSAnjella Coote, Hampshire & IOW LocalPharmaceutical Committee, Deputy Chair& Lead Portsmouth Local Pharmacy Groupand Boots’ pharmacist.

12.00 - 12.45 A Guide to managing antipsychoticsin dementia patients – Part INina L Barnett, Consultant Pharmacist,Care of Older People, Northwick ParkHospital, East and South East EnglandSpecialist Pharmacy Services; and Jonathan Mason, Clinical Adviser (Medicines) and Pharmacy Lead for the Dementia Calls to Action, NHS North East London and The City and NHS Institute for Innovation and Improvement

16.00 - 16.45 Getting the most out of MUR & NMSfor your diabetes patientsNatasha Jacques, Principal Pharmacist,Diabetes, Heart of England NHSFoundation Trust

CLINICAL SERVICES FORUM 210.00 - 10.45 Healthy Living Pharmacy: a good

news story for community pharmacy?Deborah Evans, Director of Pharmacy National Pharmacy Association and National Healthy Living Pharmacy Pathfinder Lead

12.00 - 12.45 Cardiology – so what’s new?Duncan McRobbie, Associate ChiefPharmacist and Lead CardiovascularPharmacist, Guy's and St Thomas' NHSFoundation Trust

15.00 - 15.45 Medicines optimisation: Fad orfuture – an honest assessmentJonathan Mason

THE OTC ACADEMY10.00 - 10.45 Intraoral halitosis – A social

handicap that can be solvedProf Stefan Renvert on behalf of MedaPharmaceuticals

11.00 - 11.45 Delivering complete emollienttherapy for Eczema sufferersSarah Nesbitt, Pharmacy TrainingConsultant, on behalf of GSK ConsumerHealthcare

12.00 - 12.45 Groundbreaking research onEchinacea: Get behind the scienceon colds and flu this winterDr Jen Tan, Medical Director, A. VogelHerbal Remedies/Bioforce (UK) Ltd

CLINICAL SERVICES FORUM 212.00 - 12.45 Anti-coagulants - What you and

your patients should know about the new anti-coagulants?Sotiris Antoniou, Consultant PharmacistCardiovascular Medicine, Barts and theLondon NHS Trust, North East LondonCardiovascular & Stroke Network

CLINICAL SERVICES FORUM 110.00 - 10.45 New oral Anti-Coagulants, where

are we now? Katherine Stirling, Consultant Pharmacist,Anti Coagulation & Thrombosis, LeedsTeaching Hospital, NHS Trust

12.00 - 12.45 Community pharmacy interventionsto improve outcomes for patientswith respiratory diseaseKevin Noble, Health Pharmacist,Isle of White

15.00 - 15.45 May we whisper in your ear -how close is too close? Patientconfidentiality and the rights andresponsibilities of pharmacists andpatients in consultation areasGlyn Walduck, Head of Claims, NPAInsurance and Leyla Hannbeck, Head ofPharmacy, NPA

Sunday 30th September 2012

Monday 1st October 2012

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This presentation will be in the form of an interactive and engaging workshop. It will help assistants to perfect the skills they need to engage with customers in challenging situations. Learning alongside fellow colleagues, through a series of situations based on painful conditions and pain management, which replicate real-life scenarios in which pharmacy assistants can find themselves on any given day.

COUNTER ASSISTANTS FORUM

HIGHLIGHT: THE KEYNOTE CONFERENCE

14.00 - 15.15& 15.30 - 16.45

50 Shades of Training:

•ImproveknowledgeonOTCmedicines•Exploredifferentcustomerscenariosanddiscuss different actions•Understandtheelementsofexcellentcustomercare•Rehearsedifferentcustomerinteractions

Trevor Gore, Global Healthcare Training Manager, Reckitt Benckiser (UK) Ltd and Lesley Johnson, CIG Director of Education, Communications International Group

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MUST ATTENDIn this theatre, key industry associations, regulators as well as leading figures from both independent and multiple organisations will share their strategies for the future, while key policy makers will tell you what lies ahead for community pharmacy. Experts will share their tactics for the issues that affect you, from commissioning to developing profitable partnerships and revenue streams. WHAT IS DIFFERENT?This year, the Keynote Conference has been programmed in such a way that sessions across the other five conference streams do not take place at the same time. This enables you to get the most out of The Keynote Conference, ensuring that you are kept abreast with the latest industry news, without it interrupting your CPD.

Fin McCaul Kirit Patel Peter Bainbridge

WHO IS SPEAKING?Helen Gordon, Chief Executive RPS

Mike Holden, Chief Executive, National Pharmacy Association

Mark Koziol, Chairman, Pharmacy Defence Association

Fin McCaul, Chairman, Independent Pharmacy Federation

Duncan Rudkin, Chief Executive and Registrar, GPhC

Sue Sharpe, Chief Executive, Pharmaceutical Services Negotiating Committee

Kirit Patel, Founder & Chief Executive, Day Lewis Plc

Peter Bainbridge, Director of Pharmacy, Boots

John D’Arcy, Managing Director, Numark

Samantha Ogden, Membership Services Director, ABPI

Peter Cattee, Chair, AIM

Whether you represent a small independent pharmacy business, a large multiple or a hospital pharmacy; whether you’re an owner, manager, pharmacist, technician or counter assistant, The Pharmacy Show is brimming with ideas, inspiration and innovation.

It’s an event that guarantees you’ll go away invigorated, educated and prepared for the future. And it’s all for FREE. In other words, there’s simply no excuse for missing a single minute of it. So make sure you don’t!

Admissions Policy: Entrance to The Pharmacy Show is restricted to healthcare and allied healthcare industry professionals only. Non-healthcare professionals, students, and minors (under the age of 18) WILL NOT be permitted into the show. Please note, there is no childcare provision at the show, so please plan in advance. If you are a student and have an interest in the educational content please email [email protected] for details.

AIM HIGH IN PHARMACY: AND REGISTER NOW!

To make it easy for you, there are three ways to register:

Online: Visitwww.thepharmacyshow.co.uk/freereg1

Call: 0844 665 20422

Onsite: Bring this page with you to register on the day3

This is your chance to join thousands of fellow pharmacy professionals at this year’s show for a buzzing, action-packed two days, where you can:

• Choose from six world-class conferences and 55 hours of business and clinical seminars and lectures

• Source new medicines, products, profitable new retailing ideas and upgrade your technology from over 350 UK and international suppliers – our biggest line-up in the show’s history, with over 125 new exhibitors to 2012!

• Complete a major portion of your annual CPD requirement with sessions accredited by the Royal Pharmaceutical Society (RPS). (Record Aids will be included inside all delegate bags).

• Learn from the biggest names in healthcare at the popular Keynote Conference• Improve your knowledge of key therapeutic areas this year across two Clinical theatres!• New Counter Assistant Forum presented by Reckitt Benkiser (UK) – read more inside!

• Association of Pharmacy Technicians Annual Conference: read more inside!

• Network with leading policy makers, associations, industry peers, colleagues and friends

AND IT’S ALL FOR FREE!

Don’t miss the FREE networking drinks reception on Sunday 30th, 17.30 - 19.30!

We will be hosting a FREE drinks reception for all visitors and would like to invite you to stay for this valuable networking opportunity to meet colleagues, friends and key industry thought-leaders? after the show closes on Sunday.

OPENING HOURSSunday 30th Sept: 09.30 – 17.30Monday 1st Oct: 09.30 – 17.00