Pgbm03 MBA OPERATION MANAGEMENT session 01 introduction to operations

PGBM03 Operations Management

Session 01 Introduction to Operations

Management

Module Leader: Peter Coleman


How the course is structured?


How is the course assessed?


What do I need to do to achieve a good grade?


What is Operations Management?


What are the responsibilities and

activities of an Operations Manager?


How do those activities impact on the strategy of

the business?


What are the different levels of analysis within

Operations Management?


How is the course structured?

• 10 x Lectures

– Attendance of lectures and seminars is compulsory

– Lecture will introduce a topic

– Take selected notes

– Further reading is ALWAYS necessary

• 9 x Seminar Classes

– Do the pre-reading and case studies

– Be prepared to engage, contribute and debate

• 1 x Assignment Support Session

How is the course assessed?

• An individual critical assessment of the operational methods and strategies adopted by an organisation of your choice, to provide the products and or services in a way that gives maximum satisfaction to it’s customers or clients.

• 3,000 word management report

• Submission FRIDAY 15th January 2015

How to get a good grade?

• Address all of the knowledge and skills learning outcomes. You must do this to pass

• A good answer will:– Identify who the customers are and what their

satisfaction criteria are

– Define the principle operational tasks that are used to satisfy these criteria

– Critically assess the operations strategies and operational processes employed

– Draw critical conclusions and make necessary recommendations for improvement (Including an implementation plan)

Best Advise

• Start NOW

• Choose a local organisation that you can get REAL access too

• AVOID organisations that you can only research on the internet

• APPLY operations management techniques to the creation of your PRODUCT (assignment) to meet the satisfaction of your CUSTOMER(university)

What is Operations Management?

Inputs OutputsActivities and processes that

turn Inputs into Outputs

Inputs that will be transformed within the operation or process• Material• Information• Customers

Products and/or

Services

Inputs that do the transforming within the operation or process• People• Facilities (technology,

buildings, etc.)

“Operations management is the activity of managing the resources which are devoted to the production and delivery of products and services.” (Slack et al, 2010)

Example of a Bakery Business Operation

Inputs Outputs

Inputs that will be transformed within the operation or process• Flour• Water• Yeast• Customers

Bread and Happy

Customers

Inputs that do the transforming within the operation or process• Baker• Ovens• Shop

Example of a HR Operation within a Business

Inputs Outputs

Inputs that will be transformed within the operation or process• Records• Potential recruits• Employees Management

Information• Payroll• Training• PDPs

Inputs that do the transforming within the operation or process• Staff• Office• Computers

Levels of Operational Analysis

Flow between operations The level of the Supply Network

The level of the Operation

Flow between processes

The level of the Process

Flow between resources

What Operations Managers do and why they do it?

Inputs Outputs

Design

Deliver

Direct

Customers

StrategicObjectives

Develop

“The staff of the organization who have particular responsibility for managing some or all of the resources which comprise the operation’s function.” (Slack et al, 2010)

Competitive Position

Core Text


Session 01 Thankyou

Module Leader: Peter Coleman