Personal Development Coach Training April 2015 FINAL 3.10.15

Personal Development Coach Training

April 18, 2015

Welcome• Introductions• Tracy Austin

– BS BSMT and HRM – Franklin – MBA with Executive Coaching focus

2006– Registered Corporate Coach 2007– MS in Business Psychology graduation

May 2014– Director of Professional Development

and Quality Coaching– Passion for helping students develop

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Welcome

• Mark Abate– BS - Civil Engineering,– MBA with Strategic Human Resources

focus– Registered Corporate Coach 2011– Northwoods – Training & Development

Specialist– Have been a coach in Franklin’s Personal

Development Coaching program since 2007

– [email protected] 3

AGENDA – Part I• Homework – Coaching Assets Assessment• What is coaching? • When Personal Development Coaching

Program began?• What are the goals?• Coaching, Mentoring& Counseling• What do Coaches Do?• What are Powerful & Effective Questions?

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AGENDA – Part II• A Coaching Conversation (GROW model Coaching

Questions Café)• Coaching session role play (Initial Coaching Call

Checklist)• BREAK!• Coaching Resources jump drive – Academic

Coaching Tools• Coaching Process• Role play (Goal Developer)• Next steps• Questions & Evaluations• References & Sample Coaching Sessions

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HOMEWORK – COACHING ASSETS ASSESSMENT

• Work in pairs for the next 10 minutes to discuss the strengths that you bring to coaching.

• What areas would you like to improve?• “What is in it for you” to become a coach?• What made you choose to attend?• What situations would a coach have been

helpful for you in your educational career?

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WHAT IS COACHING?

• Closes the gap between where you are now and where you want to be

• Accepts nothing but your best • Go beyond self-imposed limitations • Realize your full potential

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WHEN PROGRAM BEGAN?• Undergraduate Coaching Program piloted

in Fall 2007• Graduate Coaching Program Fall 2007• UG Coaching Program changed to Personal

Development Program Winter 2011 (graduate and undergraduates)– Career Coaching –

Center for Career Development – Student Learning Center

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GOALS OF THE PROGRAM

• Retain and graduate students• Expand the educational

development• Boost academic experience• Explore, experiment and learn new

ways of working, thinking and being

• Deal better with change, clarify and pursue goals and change behaviors

• Set personal development goals9

COMMON GOALS

• Personal Development Coaching common goals:– Set goals related to personal

development– Improve work, life balance– Improve time management– Improve communication skills– Improve motivation, self-confidence– Deal better with change– Overcome fear of failure

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DIFFERENT TYPES OF PERSONAL DEVELOPMENT

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COUNSELING v. COACHINGCounseling

- Focus on the past- Focus on the problems- Counselor fixes- No feedback- Therapy session- WHY?

Coaching

- Focus on the future- Focus on solutions- Empowers student- Co-Active- Personal success- HOW?

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MENTORING v. COACHING

Mentoring- No set agenda- No specific goals- Mentor’s experience- Give the answer- I did…/I would…- Directive

Coaching- Student agenda- Student goals- Student focused- Student answer- What could you do?- Help explore

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CONSULTING v. COACHING

Consulting- Whose agenda?- Driven goals- Field expertise- Problem solve- Do this…- Advise- No implementation

Coaching- Student agenda- Student goals- Coaching expertise- Discover solution- What could you do?- Student answer- Hold accountable

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COACHING IS NOT…

• Counseling• Mentoring• Consulting• Best Friend

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WHAT DO COACHES DO?

• ______! ______! ______!• Ask _________• Provide supportive ______________

structures• ______ some more• Ask more _________

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POWERFUL QUESTIONS

• Inquiry• No attachment to the answer• Not our default mode – problem solvers• Do not create dependence• Demonstrates respect• Focus on the future• 10 Powerful questions

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EFFECTIVE QUESTIONS

• Open-ended• Placed appropriately• Authentic• Deafening silence• Supportive

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TRANSITION TO COACHING CAFE ACTIVITY

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COACHING CONVERSATIONPerformance coaching is based on Sir

John Whitmore’s GROW Coaching Model:

Context: Awareness and ResponsibilitySkills: Effective questioning and active

listening

G – GoalsR – current RealityO – Obstacles and OptionsW – What and Will?

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GROW model – Question Café G – Goals – What questions would you ask to

help your student set goals?R – current Reality – What questions would

you ask to find the current reality of your student?

O – Obstacles and Options – What questions would you ask to help your student identify options to overcome obstacles?

W – What and Will? – What questions would you ask to help your student commit to doing what they say and when they will start? – Accountability questions!

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GROW model – Question Café

G – Goals – What questions would you ask to help students set goals?

What do you want?What will be the result of reaching your

goal?

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GROW model – Question Café

R – current Reality

What is your current reality?What is happening with you right now?

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GROW model – Question Café

O – Obstacles and Options

What are the obstacles/blocks that you will have to overcome?

What options and resources are available to you to overcome the obstacles?

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GROW model – Question Café

W – What and Will

What and Will the student complete an action step or goal?

Accountability questions• What will you do?• When will you do it?• How will I know when you have done it?

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GROW model – Question Café G – Goals – What questions would you ask to

help your student set goals?R – current Reality – What questions would

you ask to find the current reality of your student?

O – Options and Obstacles – What questions would you ask to help your student identify options to overcome obstacles?

W – What and Will? – What questions would you ask to help your student commit to doing what they say and when they will start? – Accountability questions!

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10 POWERFUL COACHING QUESTIONS

1. What do you want? (Clearly define the goal)

2. What will achieving this do for you? (You can ask this several times)

3. How will you know when you have it?4. How will others know when you have

it?5. How will this outcome affect other

areas of your life?

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10 POWERFUL COACHING QUESTIONS (continued)

6. What stops you from having it?7. What resources do you have to help you?8. What additional resources do you have to help you?9. What actions are you willing to take between now and the next time we talk?10. When will you start?

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TRANSITION TO INITIAL COACHING CALL CHECKLIST

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COACHING SESSION ROLE PLAY1ST Coaching session role play – sample

Student Applications providedYour mission…1. Fill out Personal Development Coaching

application2. Begin to get to know each other – build

rapport3. Go through the Initial Call Checklist4. What are the potential obstacles?5. Set up next coaching session6. Rotate roles when completed (15 minutes

for each role) 29

SUMMARY – COACHING CALL CHECKLIST

Learning: - What worked? - What didn’t? - What will you do differently with a

student? - What did you learn? - How will you apply what you learned?

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BREAK TIME!

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HOW DOES THE PERSONAL DEVELOPMENT COACHING PROGRAM WORK?

• Recruitment• Student application ->Matching

process• Time commitment

– 1 to 2 hours per month– 3 to 6 month relationship

• Coach training

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HOW DOES THE PERSONAL DEVELOPMENT COACHING PROGRAM WORK?

• Welcome email includes Personal Development Coaching video– Video – Guidelines– Assignment in Learning Strategies courses

PF 121 and 321– Student’s responsibility

• Ongoing support for coaches and students• Quality assurance

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COACHING WITH THE BRAIN IN MIND

Coaching with the Brain in Mind – Relation to Coaching:

1. Goal setting2. Arousal control (breathing)3. Mental rehearsal (visualization)4. Self-talk (positive)

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TRANSITION TO GOAL DEVELOPER ROLE PLAY

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SMART GOALS INFORMATION

S =M =A =R =T =

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SMART GOALS IN GOAL DEVELOPER

S =M =A =R =T =

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GOAL SETTING & ACTION PLANNING

• GOAL 1 START ENDDATE DATE

• RESULTS:• OBSTACLES:• ACTION STEPS:

1.2.3.

• GOAL 2 START ENDDATE DATE

• RESULTS:• OBSTACLES:• ACTION STEPS:

1.2.3.

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GOAL DEVELOPER1. Role play using Goal Developer!2. Practice with same teams used for the

Initial Coaching Call Checklist3. One person be the coach and one person

be the student.4. Fill out Work Life Balance Wheel

individually5. Use wheel to develop goals - Goal is to

ask the student questions to help them set 2 goals with action steps, desired results, obstacles, and timelines.

6. Reverse roles (after 30 minutes)7. Practice. Practice. Practice. 39

SUMMARY – GOAL DEVELOPER

Learning: - What worked? - What didn’t? - What will you do differently with a

student? - What did you learn? - How will you apply what you learned?

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REVIEW COACHING RESOURCES JUMP DRIVE

1. Academic Coaching Tools from Coaching Resources jump drive – in manila folder

2. Review each Coaching Tool3. Practice using the tool – contact Tracy

with questions4. Practice. Practice. Practice.

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REVIEW COACHING RESOURCES JUMP DRIVE

1. Review sections of the Coaching Resources jump drive – Contents:

A. Welcome letter2. Section I Coaching Forms & Process

A. Personal Development Coaching Guidelines

B. Coaching Call Initial ChecklistC. Coaching Call Preparation formD. Goal Developer

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REVIEW COACHING RESOURCES JUMP DRIVE

3. Section II Academic Coaching Tools – Contents:A. Time Management worksheetB. Work Life Balance WheelC. Thinking Styles Preference AssessmentD. Academic Performance IndicatorE. Course AnalyzerF. Appreciative Coaching ToolG. Blocks to Optimal PerformanceH. Life Cycle PlotI. Truth Talk form

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REVIEW COACHING RESOURCES JUMP DRIVE

4. Coach receives jump drive during training (includes coach training PowerPoint) and zip drive via student and coach email introduction5. Student receives zip drive via student and coach email introduction (does not include coach training PowerPoint)

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NEXT STEPS

1. Receive your Coach application2. Students submit application to

[email protected] 3. Will email student application to you – you

may review to accept or decline4. Accept – sent email introductions, forms, and

next steps5. Coach contacts the student to begin the

coaching relationship

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NEXT STEPS

6. Coach contacts the student after introductions

7. May or may not get matched Winter term – supply and demand – Sent email asking availability each term

8. LinkedIn group http://www.linkedin.com/groups?gid=3353369&trk=hb_side_g

9. Co-Active Coaching book – website resources http://www.thecoaches.com/docs/resources/toolkit/index.html

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QUESTIONS

• Personal Development Coaching Experiences • What is the reality when coaching students?• What works well?• What does not work well?• What to do differently?• How can Tracy support you?

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EVALUATIONS

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REFERENCESGreen, K. (2012, February 15). Navy SEALS mental training. Retrieved March 3, 2014 from http://www.youtube.com/watch?v=Ju4FojRkEKU

Kimsey-House, H., Kimsey-House, K., & Sandahl, P. (2011). Co-active coaching: Changing business, transforming lives (3rd ed.). Boston, MA: Nicholas Brealey Pub.

The Coaches Training Institute (2010). CTI: Resources: Multimedia. Retrieved March 3, 2014, fromhttp://www.thecoaches.com/docs/resources/toolkit/index.html

Whitmore, J. (2002). Coaching for performance: GROWing people, performance and purpose (3rd ed.). London, UK: Nicholas Brealey.

Worldwide Association of Business Coaches (2014). Events & Qualifications - The Worldwide Association of Business Coaches. Retrieved February 18, 2014, from http://www.wabccoaches.com/events_qualifications/index.php?cat=8

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SAMPLE COACHING VIDEOS

View three examples of coaching sessions - Sample Coaching session with David Rock 

http://www.youtube.com/watch?v=LY-KUovIq3s

- David Rock, Choose your focus http://www.youtube.com/watch?v=udaXzLgr86E

- Southwest Coaching, GROW modelhttp://www.youtube.com/watch?v=DU2Vz2aLPc4

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