Performance Report 2012 - Home - City of Glendale

229,008

59

9

9

3

238

39

5:00 p.m. - 5:59 p.m.

Friday

FS151

E154

$2,498,600

$20,146,400 (89% of values saved)

5:26 or less, 90% of the timeNFPA 4-minute benchmark, 67% compliant



Population Served:

Square Miles Served:

Fire Stations:

Paramedic Engine Companies:

Paramedic Ladder Companies:

Sworn Personnel:

Civilian Personnel:

Busiest Hour:

Busiest Weekday:

Busiest Station:

Busiest Unit:

Structure Fire Loss:

Structure Values Saved:

Travel Time:

Turnout Time:

Response Time:

Emergency Response

Vital Statistics

Glendale, Arizona Fire Department | Performance Report 2012

To the Mayor, City Council,City Manager & the Citizens of Glendale

On behalf of the fire department, I am pleased to present our 2012

Annual Report. This centennial issue marks the 12th year for this

publication. It continues to chronicle our accomplishments as we embark

on our second hundred years of service.

The year began with our accreditation site visit where a team of peer

reviewers performed a comprehensive analysis of our entire operation,

confirming our effectiveness and efficiency. As a result, the department

was awarded its 3rd consecutive accreditation through the Commission

on Fire Accreditation International. This is a coveted endorsement in the

fire service industry and we dedicate ourselves to continuing this tradition

of excellence for years to come.

The department was busier than ever in 2012, as the total number of

emergencies in Glendale rose by nearly 5% over last year. Twenty-four

percent of all incidents occurred at night, between the hours of 10:00 p.m.

and 7:00 a.m. A benchmark study conducted among thirteen major Arizona

fire departments ranks Glendale number one in the ratio of incidents per

firefighter. In fact, four of our paramedic engine companies averaged at

least eight incidents per shift, with one exceptionally busy company

averaging more than ten per shift.

We continue to strive for excellence in all of our services and appreciate

your faithful support of our mission to protect the lives and property of

the citizens of Glendale.

Mark Burdick

Fire Chief

Fast. Caring. Innovative. Professional.


Responses

1- Advanced Life Support2- Basic Life Support3- Fire4- Hazardous Materials5- Misc. Services6- Special Operations

18,46111, 579 3,570 433 2,238 186

Incidents

UNITBC151BC152BR156CR155CR158E150E151E152E153E154E155/E1555E156E157E158E159H-151

HM157L152L155L157

LT152LT155LT157M152M155M157M158

SQ159U159WDC

Totals

ALS1811164

20111791507155314871741195118

66913589241184216

7150204122

14608841493

113732971131810118

20,539

BLS43410

101626105610459759071202

9

416788595820387

10816362

920561916

13497328126

33

11,901

FIRE3782511261

332390373400311

344142

196324293277135

182641352137180

3064

49222380

5,250

HAZMAT12

264012

232123201913

222114102

10613965620000

0581724

713

SpecialOps

8700154610240

143944272245100003137

208

MISC18300

24115137153145131221

3

9111588124

98153613

102115103595235

10951611

2,083

Responses64077216

389225931173151

304031123741184

1408260919232419282135475478340251216082533

611804411254173274573

40,694

Avg./Shi�1.82.101.1

6.28.58.68.38.510.20.5

3.97.15.36.60.80.41.31.30.96.94.46.90.24.91.1

0.70.50.81.6

Incidents - the individualemergency events (each fire, heart attack, car accident, etc.)

Responses - the various fire depart-ment vehicles that respond to each emergency (engines, ladder trucks, ambulances, etc.)


Pinnacle Peak Rd.

Deer Valley Rd.

Beardsley Rd.

Union Hills Dr.

Bell Rd.

Greenway Rd.

Thunderbird Rd.

Cactus Rd.

Peoria Ave.

Olive Ave.

Northern Ave.

Glendale Ave.

Bethany Home Rd.

Camelback Rd.

43rd

Ave

.

51st

Ave

.

59th

Ave

.

67th

Ave

.

75th

Ave

.

83rd

Ave

.

91st

Ave

.

99th

Ave

.

107t

h A

ve.

115t

h A

ve.

El M

irage

Rd.

Dys

art R

d.

Litc

hfiel

d Rd

.

Bulla

rd A

ve.

Reem

s Rd

.

Sariv

al A

ve.

Cot

ton

Ln.

156

153

157

151152158

155

159

154154

Station 1516851 N. 52nd Ave.Units: 2 Engines1 Battalion Chief

Station 1526850 W. Bethany Home Rd.Units: 1 Engine, 1 Ladder1 Ladder Tender

Station 15314061 N. 59th Ave.Units: 1 Engine

Station 1544439 W. Peoria Ave.Units: 1 Engine

Station 1556255 W. Union Hills Dr.Units: 1 Ladder 1 Ladder Tender, 1 Engine

Station 156 6801 W. Deer Valley Rd.Units: 1 Engine,

1 Brush Truck

Station 157 9658 N. 59th Ave.Units: 1 Engine, 1 Ladder1 Ladder Tender, 1 Hazmat Unit

Station 1586261 N. 83rd Ave.Units: 1 Engine1 Shift Commander

Station 15917159 N. 63rd Ave.Units: 1 Engine, 1 Squad1 Light Air Utility1 Battalion Chief


Emergency Medical Services• 82%ofallincidentsin2012weremedicalinnature

• 126firefightersarecertifiedparamedics

• TheAZDepartmentofHealthServicesapprovedtheEMSDivision as an ALS and BLS training center. All state requirements were successfullymetduringtheAZDHSsiteaudit.

• ThedepartmentcompleteditsparticipationinthenationalRAMPART study of pre-hospital stroke treatment, and was recognized for excellent documentation and participation by the sponsors of this study,theUniversityofAZandtheNationalInstituteofHealth.

• ThedepartmentisparticipatinginthenationalEPIC(Excellencein Pre Hospital Care) study which focuses on pre-hospital care for traumatic head injuries.

HALO (Helicopter Air Logistical Operations)• HALOwasdeployedto282incidents:254medicalemergencies,13fires and 15 special operations and miscellaneous emergencies

• HelicopterprovidedbyAirEvac(PetroleumHelicoptersInc.)valuedat$1.5M

• HALO-151pilotshaveeachloggedover2,000flighthoursandundergo annual check rides

• 14Glendale,Surprise&SunCityWestfirefightersarecertified flightparamedics

• Flightmedicsreceive70-100additionalhoursofspecializedtrainingeachyear

• AverageHALO-151arrivaltime:12:45fromtimeofnotification

• AverageHALO-151on-sceneduration:28:01

Halo Service Destinations

Avondale Litchfield ParkBuckeye Maricopa CountyBuckeye Valley PeoriaDaisy Mountain PhoenixEl Mirage Sun CityGila Bend Sun City WestGlendale SurpriseGoodyear TonopahHarquahala WittmannLa Paz County


Special Operations Services• HazardousMaterialsMitigation

• Extrication

• ConfinedSpaceRescue

• TrenchRescue

• HighAngle/RopeRescue

• WaterRescue

• StructuralCollapseRescue

• TreeRescue

• WildlandFirefighting

Special Operations Personnel• HazmatTechnicians:9

• Hazmat/TechnicalRescueTechnicians:44

• WildlandTeamparticipatedincounty-wide training, including back-burn techniques, emergency shelter deployment, saw training, sand table discussions, radio communications and wildland safety.

• 10wildlandfirefighters

• WildlandTeamdeployments:9

• Daysofdeployment:168

Special Operations Responses

Haz. Conditions 203Mountain Rescue 86Gas Leaks 454Water Rescue 32Fuel Spill 50Barricade/Hostage 8Chemicals 6Confined Space 7Trench Rescue 7Tree Rescue 6


Crisis Response• Arrivalson-scene:1,514

• CRtimespenton-scene:1,496-hours,22-minutes

• CRVolunteerhours:21,932

• ValueofCRVolunteertime:$481,873

• Hoursoftrainingrequiredforeachvolunteer:100

Training Subjects CoveredVictimology

Crisis intervention

Communication skills

Sudden and violent death

Stages of grief

Death notification

Post-traumatic stress

On scene safety

Incidentcommand/NIMS

Sexual assault

Infection control

Mental health

Suicide

Adult abuse and neglect

Victimandlegalissues

Children and trauma

Substance abuse

Domestic violence

Stress management

Diversity

Local resources


Special Events

University of Phoenix Stadium

• NumberofEvents:124

• Totalestimatedattendance:1,525,000

• AttendeeswhoreceivedEMSservices from Glendale Fire Department: 300

Jobing.com Arena


• Totalestimatedattendance:604,000

• AttendeeswhoreceivedEMSservices fromGlendaleFireDepartment:95

Camelback Ranch Glendale


• Totalestimatedattendance:420,000

• AttendeeswhoreceivedEMSservices from Glendale Fire Department: 150


Fire Prevention• ResearchedaVolunteerHomeSafetyInspectionandLockBoxProgram

• TangerOutletMallinspectionscompletedintimeforgrandopening

• Buildinginspections:2,842

• Fireinvestigations:101

• Arsonarrests:13

Fire InvestigationsWorking Structure Fires in Glendale: 89

• House:44

• Apartment:17

• OtherStructure:13

• MobileHome:4

• Stove/Oven:4

• Garage:3

• VehicleExposure:3

• Dryer/Wall:1

Investigated Structure Fires: 87

• Accidental: 46

• Arson:22

• Undetermined:19

Fire Loss to Structure ValueEst.StructureValues: $22,645,000

Est.FireLoss: $2,498,600 (11% of value)

Est.ValueSaved: $20,146,400(89% of value)

Investigated Car Fires: 9

• Accidental: 4

• Arson:4

• Undetermined:1

Other Investigated Fires: 5• Brush:1 (cause undetermined)

• Other:4(2 accidental, 2 undetermined)


Public Education

Community Services received the State CitizenCorp Award for Youth Preparedness Programs

Programs Offered Events Participants

• CCC-CPRPresentations 140 4,299youth&1,303adult

• CERTBasicTraining 1 20

• CERTVolunteerTraining 2 23

• FireandLifeSafetyClasses 31 241youth&1,239adult

• FireDrillsatSeniorLivingFacilities 2 126

• HealthierSaferLivesEvents 2 57

• SafetyBoothEvents 10 2,715youth&adult

• SafetyTrailerEvents 8 738youth&adult

• YouthFiresetterInterventionClasses 9 12youth&9adult

• YouthFiresetterPreventionClasses 1 16

• YouthFiresetterTrain-the-Trainer 1 8

• SmokeAlarmInstallations 102

• Calls/EventsPhotographed 75


CadetsThe fire department’s cadet program prepares young men and women for careers in the fire service inexchange for their volunteered time.

• Cadets:25

• Mentors:11

• HoursofCadetvolunteeredtime:4,000

• ValueofCadetvolunteeredtime:$87,152

Logistical Services• 4supportpersonnelbecamecertifiedMSAbreathing apparatus technicians

• Underwriter’sLaboratorytestingwascompletedonallaerial and ground ladders

• Allapparatuson-boardcomputerterminalswerereplaced and updated

• 1grant-fundedwatertankerwasaddedtothefleet

• 15apparatusreceivedgrant-fundedmedicalsupplies refrigerators

• Fleetmiles:570,655

• FuelandMaintenancecost:$887,183

FIRE CADETprogram

glendale

FIRE CADETprogram

glendale


Health Center• AKORRCardioCoachVO2Analyzerwasaddedtoassistmembers in improving fitness and weight management

• ThedepartmentreceivedfourZephyrmonitorswithsmartphonesand chargers to participate in a joint UCLA and Department of Homeland Security science and technology program to monitor first responder health and safety.

• 40firefighterinjurieswerereported

-26sprain/strains

-4burns

- 3 heat stress

- 3 cuts

-4misc.causes

• 700firefightersreceivedcomprehensivephysicalexams

• 35policeofficersreceivedcomprehensivephysicalexams

Health Center physicals include: an exam, cardiovascular treadmill test,blood work, hearing and vision tests, pulmonary function analysis,functional movement screening and a medical consultation with a doctorto review test results.


Training and GRPSTC• 43,292totalhoursoftrainingandprofessionaldevelopment, all personnel

• 33,392totalhoursofinstructionatGRPSTC

• 14,086hoursofinstructiondeliveredtoGlendalefirefighters

• 2,259hoursoftrainingdedicatedtotacticalevaluations

• 60,307totalclassattendanceatGRPSTC

• 16,500GFDmembersinattendance

• 184Glendalepersonnelcompletednight-timedriver’straining

• GRPSTCVolunteers:1

• HoursofVolunteeredTime:142.5

• ValueofVolunteeredTime:$3,104.79


Local – Firefighter Charities• GlendaleFirefighterCharitiesFoodBank

• MuscularDystrophyFilltheBootCampaign

• AmericanCancerSocietyRelayforLife

• HolidayToyandClothingDrive

Fundraisers and Drives:

MDAFilltheBoot $13,274

CentennialEvent $36,000

HolidayToyDrive $60,000

Holiday Families Helped 300

Other Donations Received: $21,000

Hope for Hunger Food Bank:

FoodReceived 549,000tons

FoodDistributed 545,000tons

PeopleServed 61,307

HoursinOperation 8,116

FoodBankVolunteers 190

VolunteeredHours 10,400

Honor GuardThe fire department Honor Guard is a highly-trained, consistent, and disciplined unit representing the department with distinction and preserving the traditions of theAmerican Fire Service. The Honor Guard receives 20-30 requests for services each year.

• Firefighter/HonorGuardCoreyJohnsonwasselectedbytheIAFFasaUnit Commander for Axes and Pike Poles during the IAFF Fallen Firefighter’s Memorial at Colorado Springs.

• ChiefAlexMoralesisaPresentertofallenfirefighterfamiliesandcontinuestowork closely with IAFF Honor Guard staff.

• PremierbagpiperToddMillsisfrequentlyrequestedtoperformatspecialevents or ceremonies.

Signature and Recurring Honor Guard Events:

• ProfessionalFFofArizonaFallenMemorial-Phoenix

• IAFFFallenColoradoSprings

• GFDAwardsBanquetPostingofColors

• 9-11PublicSafetyMemorialService–Glendale

• PFFAFireman’sBall-PFFAStateHonorGuard

• AZFireChief’sConference-Westgate

• GCCParamedicGraduation

• ArizonaStateFireSchool-Mesa

• MedalofHonorrecipientSylvestreHererraMemorial

• SandersonFordVeteran’sDayPostingofColors


Retirements

Darrell JohnstonDeputy Chief - 21 Years

Crystal SorensenCaptain - 25 Years

Lorrie MorenoPrograms Administrator - 30 Years

2012 Awards

Firefighter of the YearJoe HesterCaptain

Fire Chief’s Awardfor ExcellenceLynette JelinekCrisis Response Manager

Lifesaving AwardScott SchweglerFirefighter

Professional Service Award - SwornMarsha BrantnerFirefighter

Professional Service Award - SwornGil MantzeyFirefighter

Community Service AwardRandy RodriguezFirefighter

Fire Chief’s Awardfor ExcellenceMichael PattonEngineer

Don HeatwoleCareer AchievementPatty FreyDeputy Fire Chief


Exceptional Merit Award – Support Services Division

Wayne SmithDeputy Chief

Bill McGonigleDivision Chief

Pat BeckerBattalion Chief

Don JesseFleet Manager

Chris GreeneSCBA Manager

Megan PhillipsSystems Analyst

Wes AkersService Worker 2

Roxanne AlexanderSecretary

Edi MarroquinService Worker 3

Marsha BrantnerFirefighter

Louis BarboneEngineer


Promotions

Martin HerreraBattalion Chief

Mark BernalEngineer

Dave JensenBattalion Chief

Mike O’NeillFirefighter

Courtney DunlapFirefighter

Johnny ChesterFirefighter

Call of the YearOnthemorningofJanuary15thEngine151respondedtoareportedhousefire,withanelderly,disabled person possibly trapped inside. Upon arrival, there was no obvious sign of fire from the street, but closer examination revealed smoke escaping from the eaves in back, confirming the active, working fire inside.

ActingCaptainMikeO’Neill,EngineerMarkBernalandFirefightersCourtneyDunlapandJohnnyChestertookimmediateaction,advancinganattacklinetothearcadiadoorinthebackof the two-story structure. Braving heavy, dark smoke and zero visibility, Dunlap and Chesterentered the burning building, hearing the trapped resident’s call for help. After searching the firstfloor,theyproceededthroughthethicksmoketothesecondfloorwheretheyfoundtheman, in obvious distress, holding a towel over his face. They quickly guided him outside to safety.

The crew of Engine 151 showed amazing diligence and courage during this incident, using their training and instincts to locate and rescue the trapped homeowner. Their swift actions saved this man’s life. Such acts of heroism exemplify the qualities that Glendale firefighters possess and the professionalism applied throughout the organization.


Volunteers of the Year

Dan YounkinCrisis Response

Randall BrownFire Department

Nikki CollettiCERT/Safety Educator

Chris FergusonFire Cadet

VolunteersWe gratefully acknowledge our many volunteers for their service and dedication to the department.

Volunteers Hours

CERTJunAhn 42.5KellyAusbun 447.0KellyBatton 58.5NikkiColletti 53.5Dr.JodieDecker 52.5VickyFrance 31.5Esther Gillette 5.5VirginiaMeeker 13.5AngelMunoz 29.5JudyNorth 137.5Missy Peterson 5.5Dee Reid 2.5 Saundra Sakurai 13.5ArtSwander 326LindaYaeger 43.5Total: 1,262.5

Cadets 4,000

Crisis Response Volunteers 21,932

Volunteers Hours

Safety EducatorsDennisDavis 41.5BobbieGarland 61BillKelly 19FrankYaeger 74.5Total: 196

Administration VolunteersYvonneBoberg 19.5AngelaCabagnaro 267LarryLazzara 254Charles Wojculewicz 358.5Total: 899

Training Center VolunteerRandallBrown 142.5

Total Hours: 28,432

Total Value: $623,499.69

Performance Report 2012 - Home - City of Glendale

Documents