Performance Coaching Performance Coaching Making Your Training Dollar Pay Making Your Training Dollar Pay Off Off Dawn Lennon, principal Dawn Lennon, principal Big Picture Consulting Big Picture Consulting SHRM LV Conference—2009 SHRM LV Conference—2009
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Performance CoachingPerformance CoachingMaking Your Training Dollar Pay OffMaking Your Training Dollar Pay Off
Dawn Lennon, principalDawn Lennon, principalBig Picture ConsultingBig Picture Consulting
SHRM LV Conference—2009SHRM LV Conference—2009
c. 2009 Big Picture Consultingc. 2009 Big Picture Consulting
PropositionProposition
HR needs to build a development HR needs to build a development culture thatculture that
links training and performance links training and performance coaching coaching
to increase/improve employee to increase/improve employee capabilitiescapabilities
c. 2009 Big Picture Consultingc. 2009 Big Picture Consulting
Training Pros and ConsTraining Pros and ConsProsPros
Jump starts attendeesJump starts attendees
Reaches manyReaches many
Cleanly packaged and Cleanly packaged and delivereddelivered
Ask supervisors to Ask supervisors to identify 2 employees identify 2 employees for coaching for coaching
c. 2009 Big Picture Consultingc. 2009 Big Picture Consulting
Promote an Expanded Approach:Promote an Expanded Approach: Training and Coaching Training and Coaching
Identify skill needs Identify skill needs and measurable and measurable benefitsbenefits
Develop a plan forDevelop a plan for training and coachingtraining and coaching
Fund at current Fund at current budget levelsbudget levels
Hold supervisors and Hold supervisors and coaches accountable coaches accountable for resultsfor results
c. 2009 Big Picture Consultingc. 2009 Big Picture Consulting
Where to Start?Where to Start?SupervisorsSupervisors
Provide coaching training AND individual Provide coaching training AND individual performance coaching for supervisorsperformance coaching for supervisors
Track and appraise improvementTrack and appraise improvement
Set employee coaching goals for supervisorsSet employee coaching goals for supervisors
Develop criteria for using outside coaching Develop criteria for using outside coaching resourcesresources
c. 2009 Big Picture Consultingc. 2009 Big Picture Consulting