Perfecting the Service Desk Personality Mix Ian Connelly & Gregory Baylis-Hall 3 rd June 2015
Perfecting the service desk personality mix Ian Connelly and Gregory Baylis-Hall
Aug 15, 2015
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Perfecting the Service Desk Personality MixIan Connelly & Gregory Baylis-Hall
3rd June 2015
#bcsSMSG15
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#ITIL
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Evolution of the Service Desk
Evolution of Ian & Greg
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SDI – Anatomy of the Service Desk (2012)
LFB – Station Workloads and Capacity – (2013)
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Ski
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ExperienceHDI – The War For Talent 2012
Nine to Fiver
Stepping Stoner
Value
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Experience
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