People powered public services - a talk from LGA 2013

Re-wiring Local Government

People poweredPublic services

Dr Andrea Siodmok@designcomedy

03rd July 2013LGA Conference

“We urgently need to address how councils can better lead economic growth, social care, health and children's services – with all local services putting citizens and not institutions

at the heart of all that we do.” Sir Merrick Cockell

UK Informal economy:49.1 million adults in UK* or 35x the size of the NHS.[*2010 census]

What is the call to action?

Activatingcitizenship

Does my society look big in this?

How can we capture peoples’ imagination so they might be willing to co-create services in the future?

It is no longer about party politics but of looking at the strengths of communities and building on them.

LORD HESELTINELGA conference 2013

“ “

Four acronyms to consider when re-wiring public

services

HVC[Hybrid Value Chains]

POSITIVES

PassionateEmpathic

Resourceful

BenevolentResilientEntrepreneurial

PurposefulTrusted Scalable

AdaptableEfficient

Ingenious

DemocraticAccountable

Civic

Adapted from Nick Jankel

P2P[Peer to Peer]

SNM[Strategic Niche Management]

Stephan Jooste

BoP[Bottom of the Pyramid]

Some of the most transformational radical innovation will come from the bottom of the pyramid, not the top.

CHARLIE LEADBEATER

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Ten tips for using design in local government.

#1. Leadership provides energy, permission and focus.

21

Thinking Room

making good ideas happen

In 2011 Cornwall Council developed a new citizen centric approach to innovation.

#2. Don’t be afraid to start with a blank piece of paper

In Cornwall the social enterprise, DottCornwall started with an empty classroom in Redruth.

The Dott Shot campaign asked people to submit images of design. The website started with a blank page and ended with 1,000s of images.

#3. Find ways to turn your questions into shared quests

Question

Quest

#4. Get the right people in the room

#5. Draw inspiration from peoples’ real experiences

#6. Build positive energy by turning challenges into opportunities

#7. Engage citizens early to help re-frame problems

1. Inspire Change by sharing good ideas and practices

#8. Work with communities’ natural collaborative spirit

#9. Trust is the currency of community so councils need to become trustworthy.

#10. Make it fun, be authentic, and they will come.

“Radical public service innovation involves a process of social discovery, not a template to copy.” Joseph Rowntree Foundation

Good design costs the same as bad design, the only alternative is no design, which often costs more in the long run.

Thanks to…Nesta / LGA Creative Councils programmeDott Cornwall partners: Design Council, Cornwall Council, Technology Strategy Board, University College FalmouthImages from Flickr

Social and Service Design teams:Sea CommunicationsThink PublicSomething from UsLeap Design for ChangeCognitive MediaTwoBoexCornwall Design

* Views in this presentation my own based on experience in Dott Cornwall and Cornwall Council developing Thinking Room & Shaped by Us @shapecornwall @thinking_room