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CHAPTER © 2011 The McGraw-Hill Companies, Inc. All rights reserved. 14 Patient Education
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Patient Education

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14. Patient Education. Learning Outcomes. 14.1Identify the benefits of patient education. 14.2Explain the role of the medical assistant in patient education. 14.3Discuss factors that affect teaching and learning. 14.4Describe patient education materials used in the medical office. - PowerPoint PPT Presentation
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Page 1: Patient Education

CHAPTER

© 2011 The McGraw-Hill Companies, Inc. All rights reserved.

14Patient Education

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Learning Outcomes14.1 Identify the benefits of patient education.

14.2 Explain the role of the medical assistant in patient education.

14.3 Discuss factors that affect teaching and learning.

14.4 Describe patient education materials used in the medical office.

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Learning Outcomes (cont.)

14.5 Explain how patient education can be used to promote good health habits.

14.6 Identify the types of information that should be included in the patient information packet.

14.7 Discuss techniques for educating patients with special needs.

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Learning Outcomes (cont.)

14.8 Explain the benefits of patient education prior to surgery, and identify types of preoperative teaching.

14.9 List educational resources that are available outside the medical office.

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Introduction• Health education = lifelong pursuit

• Medical professionals– Encourage and teach health habits and

behaviors

• Medical assistants– Recognize and overcome roadblocks to

education– Become comfortable with teaching– Lead others to their highest level of health

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The Educated Patient

Takes a more active role in medical care

Is often more compliant with treatment programs

Is better informed about how to maintain a healthy state

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The Educated Patient (cont.)

• Benefits to the medical office– Patients are more satisfied – Patients are more likely to follow instructions so tests

do not have to be rescheduled– Patients are less likely to call the office with

questions, so staff spends less time on the telephone

• Medical assistant– More interaction with the patient – Assess educational needs at every visit

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Apply Your Knowledge

What are the results of patient education?

ANSWER: Patients can take a more active role in their health care. They are more compliant with the treatment program, stay healthier, and are more satisfied clients of the medical practice.

EXCELLENT!

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Brochures, Booklets, and Fact Sheets

Explain procedures that are performed in the medical office

Provide information about specific diseases and medical conditions

Provide information to help patients stay healthy

Printed Materials

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Educational Newsletters

Medical office newsletters: Are written by the doctor or office staff

Contain practical health care tips

Offer updates on office policies

Provide information about new diagnostic tests and equipment

Printed Materials (cont.)

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Community-Assistance Directory

A valuable aid for referring patients to appropriate agencies

Mealson

Wheels

DayCare

CentersMedicalServices

Printed Materials (cont.)

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Many physicians arrange classes and seminars for their patients

Health information websites for general consumer health information

Videotapes and DVDs are used effectively to educate about complex subjects and procedures

Visual Materials

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Apply Your KnowledgeA medical assistant employed in a cardiology office is asked by the physicians to create some form of publication to educate patients about healthy heart habits. Which of the following mediums do you feel will be most effective and why?

A. Create a fact sheet with text explaining common heart diseases.

B. Check out several books on healthy habits that affect the heart from the local library.

C. Create a brochure with pictures and text to focus on dietary habits and other habits that affect heart functioning.

Lack of pictures so this medium may not appeal to patients.

Books cannot be removed from the office.

Answer:

RIGHT!

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Promoting Health and Wellness Through Education

• Health is a complex concept involving physical, mental, emotional, and social influences working together

• Consumer Education has helped Americans become more aware of good health practices

• Ways to achieve good health– Develop good health habits– Protect self from injury– Take preventive measures to protect against disease

and illness

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Good Nutrition Regular Exercise

Adequate Rest

Healthy Habits

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Balance

Work Leisure

No Smoking

Limit Alcohol Intake

Healthy Habits (cont.)

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Protection from Injury• Safety tips to prevent

injuries – At home– At work– At play

• Proper use of medications– Do not change dosage– Do not mix

medications– Report unusual

reactions– Tell doctor about any

OTC medications

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Three Levels of Prevention

Health-promoting behaviors

Screening

Rehabilitation

Primary Level

Secondary Level

Third Level

Preventive Measures

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Categorize each of the following behaviors as a first, second, or third level of prevention.

Apply Your Knowledge

Tuberculin skin test

Monthly self-breast exam

Adopting healthy eating habits

Annual mammograms

Bladder retraining programs

ANSWER:ANSWER:

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The Patient Information Packet• Benefits of the information packet

– Improves relationships between the office and patients

• Simple, inexpensive, and effective medium

– Provides important information about office policies and staff roles

– Excellent marketing tool

All materials should be written at a sixth-grade level

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Contents• Introduction to the office• Physician’s qualifications• Description of the practice• Introduction to the office staff• Office hours• Appointment scheduling

The Patient Information Packet (cont.)

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Contents• Telephone policy • Payment policies• Insurance policies• Patient confidentiality statement• Other information

The Patient Information Packet (cont.)

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Distribution of Patient Information Packet

• Patients must receive and read the information packet in order for the materials to be effective– Hand the packet to new patients and review the

contents with them

– Mail the packet to patients prior to the initial visit if time permits

– Keep additional copies available in the office where patients can access them easily

– For patients with special concerns, pictures and charts may be needed to communicate the information

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The Patient Information Packet: Special Concerns

• Patients who cannot read well or cannot speak or understand English – Use pictures and charts– Translations – Family or friends may be

able to read it to them

• Match learning materials to patient needs and level of understanding

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Following their office visit, several patients inquire about the credentials of the practitioner seeing them during the visit. How can this information be made available to the patients?

Apply Your Knowledge

ANSWER: Using a digital camera or other device, take photos of office personnel and place the photos with their credentials in the office content packet.

IMPRESSIVE!

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Educating Patients with Special Needs

• Elderly patients

– Show respect

– Put information in writing

– Adjust procedures as needed when limitations are present

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Educating Patients with Special Needs (cont.)

• Patients with mental impairments– Use tact and empathy– Speak at the patient’s level of understanding– Common conditions

• Dementia• Alzheimer’s disease• Emotional problems• Drug addiction• Developmentally delayed

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Educating Patients with Special Needs (cont.)

• Patients with hearing impairments– The ability to hear is not a measure of intelligence

• Patients with visual impairments– Use normal tone of voice– Verify that all verbal instructions have been heard

correctly

• Multicultural issues– Patients from diverse cultures may have different

beliefs about the causes and treatments of their illness.

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Apply Your Knowledge

The medical assistant needs to instruct Mrs. Lorenzo, who is hearing impaired, about obtaining a urine specimen. What should the MA remember concerning patients with hearing impairments?

ANSWER: When instructing Mrs. Lorenzo, the medical assistant should talk in a quiet room and face Mrs. Lorenzo so she can see the MA’s mouth. The MA should speak a little louder and clearly but not shout at her. The MA should have Mrs. Lorenzo repeat the instructions to verify understanding.

GOOD ANSWER!

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Patient Education Prior to Surgery

Educational Legal

Informed ConsentPreoperative Instructions

Postoperative Instructions

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Benefits of Preoperative Education Increases patients’ overall satisfaction

Reduces patient anxiety and fear

Reduces use of pain medication

Reduces complications following surgery

Reduces recovery time

Patient Education Prior to Surgery (cont.)

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Factual Sensory Participatory

Informs patient of specific details about the procedure and needed restrictions before and/or after surgeryProvides the patient with descriptions of various sensations they may feel during the procedure

Includes explanations and demonstrations of certain techniques required after surgery. Patients are allowed to provide a return demonstration of the technique to validate understanding and technique accuracy.

Patient Education Prior to Surgery (cont.)

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Patient Education Prior to Surgery (cont.)

• Using anatomical models– A visual representation

helps patients better understand what will take place

• Helping patients relieve anxiety– Allow extra time for

patients to grasp information

– Use positive words when possible

– Have family members present

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Patient Education Prior to Surgery (cont.)• Verifying patient

understanding– Have patients explain to

you in their own words their understanding of what has been taught

– Use return demonstrations to validate understanding of procedural instructions

– Provide a contact number

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Apply Your Knowledge

Describe the types of patient education.

ANSWER: The three types of patient education are:Factual–Informs patients of specific details about a procedure and needed restrictions before and/or after surgery.Sensory–Provides patients with descriptions of various sensations that may be felt during the procedure.Participatory–Includes explanations and demonstrations of certain techniques required after surgery and requires that patients perform a return demonstration of the technique to validate understanding and technique accuracy.

Right Answer!

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Additional Educational Resources• Libraries

– Public libraries– Hospital patient resource

rooms

• Computer resources– Online services– CD-ROMs

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Additional Educational Resources (cont.)

• Community resources– Nursing home care– Visiting nurses’ care– Counseling– Rehabilitation

• Associations– American Cancer

Society– American Diabetes

Association– American Heart

Association

Note: These outside resources may be used by office personnel or patients to obtain educational information.

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Apply Your Knowledge

List resources that are available to provide patient education materials.

ANSWER: Community resources for patient education include libraries and patient resource rooms, computer resources, community resources such as home health, and health-related associations such as the AHA.

Correct!

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In Summary14.1Educated patients take a more active role in

their medical care. Office personnel will spend less time on the telephone.

14.2Medical assistants play a vital role in patient education because of their interaction with patients. They can share vital information with their clients.

14.3Factors that affect teaching and learning include patient ability to read and understand, patient educational needs, and teaching materials available.

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In Summary (cont.)

14.4The types of patient education materials that are in medical offices are brochures, booklets, fact sheets, newsletters and community-assistance directories.

14.5Patient education promotes healthy habits by teaching patients the importance of developing healthy habits such as eating properly and exercising regularly.

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In Summary (cont.)

14.6The contents of the patient’s information packet should include an introduction to the medical office, the physician’s qualifications, a description of the practice; an introduction to staff, office hours, appointment scheduling, telephone policies, payment and insurance policies, a confidentiality statement, and other pertinent information.

14.7Educating patients with special needs takes patience. Approach each case separately and understand each patient’s situation and point of view.

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In Summary (cont.)

14.8Educating patients prior to surgery is vital to a successful outcome through instructing them on proper procedures before surgery. The types of preoperative teaching methods are factual, sensory, and participatory.

14.9 Additional educational resources in the medical facility can consist of patient resource rooms and libraries, computer resources, and community resources that are provided by the office.

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Apprehension, uncertainty, waiting, expectation, fear of surprise, do a patient more harm than any exertion.

~ Florence Nightingale 

End of Chapter 14