Partnership with Synergy

PARTNERSHIP WITH SYNERGY

Maria  Cris(na  (Beng)  Coronel  President,  POINTWEST  TECHNOLOGIES  Director,  PSIA  

POINTWEST  TECHNOLOGIES  The  Company  that  your  speaker  represents  

•  The  largest  100%  Filipino-­‐owned  IT/BPO  services  company  

•  With  over  700  resources  

•  SupporEng  companies  in  Fortune’s  List  of  World’s  Most  Admired  Companies  

•  Most  Progressive  Homegrown  IT  Service  Company  (2008  e-­‐Services  Awards)  

•  Best  Mid-­‐Sized  Locally  Owned  BPO  Company  of  the  Year  (2008  InternaEonal  ICT  Awards)  

POINTWEST  TECHNOLOGIES  The  Company  that  your  speaker  represents  

•  2  Delivery  Centers  in  Metro  Manila  

•  ISO27001-­‐cerEfied  (InformaEon  Security  Management  System)  

•  CMM-­‐I  Level  3  raEng  

•  MicrosoR,  Java,  Mainframe  Legacy,  Mobile  Apps  Dev,  TesEng  

•  TransportaEon  (Airline/Trucking),  Banking/Insurance,  UEliEes,  Retail,  Healthcare  

The  NZ  GAS  INDUSTRY    Case  Study  

•  REGIME  PRIOR  TO  OCT  2004  – Main  gas  pipeline      

•  owned  by  MDL  (Maui  Dev  Ltd)  available  only  to  the  Crown  

•  Moved  gas  from  a  single  producEon  field  (Maui)  

– Vector  transmission  pipeline  system    

•  Available  to  all  gas  shippers  

Industry  History  

The  NZ  GAS  INDUSTRY    Case  Study  

•  New  Era  for  the  NZ  Gas  Industry  :  Year  2004  –  OPEN  ACCESS  GAS  TRANSPORTATION  for  both  313  km  Maui  pipeline  from  Maui  producEon  staEon  and  2200  km  Vector  transmission  pipeline  system  

– Maui  pipeline  will  also  carry  non-­‐Maui  gas  

The  NZ  GAS  INDUSTRY    Case  Study  

•  REQUIREMENT:    –  Single  plaVorm  to  operate  open  access  arrangements  with  Vector  acEng  as  technical  operator  and  system  operator  

–  Vector  engaged  CGNZ  (Cap  Gemini)  

•  Develop  access  regime  framework  

•  SupporEng  informaEon  systems  

BIRTH  of  OATIS  

•  OATIS  (Open  Access  Transmission  Informa(on  System):  the  pipeline  opera(on  system    –  facilitates  third  party  access  to  the  Maui  Pipeline.  –  balances  pipeline  receipt  and  delivery  nominaEons,    –  processes  pipeline  metering  informaEon    –  performs  other  essenEal  pipeline  operaEons  tasks.  

•  Scope:    – Maui  OATIS  –  Vector  OATIS  –  Vector  CriEcal  ConEngency  Operator  

•  While waiting for OATIS to be rolled out : SPREADSHEETS

The  Applica(on  Support  

FEB  2007  

CHALLENGES  

•  SYSTEM  COMPLEXITY  –  Over  800,000  lines  of  soRware  codes  –  140  screens  –  39  interfaces  –  25  to  30  batch  processes  –  4000  pages  of  design  documents  

•  PROJECT  COMPLEXITY  –  Staggered  delivery  of  modules  –  Over  100  BUILDS  

CHALLENGES  

•  DELAYS  in  OATIS  development  •  RESOURCE  Constraints  

–  DomesEc  ICT  company  developing  applicaEon  

–  Vector  to  do  UAT  (User  Acceptance  TesEng)  

•  BUDGET  Overruns  

Risk  Management  

•  11000  Test  Cases  on  SIT  –  35000  man-­‐hrs  –  Uncovered  over  5000  defects  in  over  100  BUILDS  

•  1200  Test  Scenarios  on  UAT  –  5000  man-­‐hrs  –  Uncovered  over  600  defects  over  3  CYCLES  of  tesEng  

Vector  engaged  POINTWEST  to  handle  TESTING  •  SIT  (System  IntegraEon  TesEng)  

•  UAT  (User  IntegraEon  TesEng)  •  ONSITE  /  OFFSHORE  TEAM  (22  Members)  

•  Start  date:  SEP  2005  –  FEB  2007  

Project  Organiza(on  

Business Analysts

Pointwest

Users / Specialists

Technical Support

Development

Client

POST  OATIS  ROLLOUT  

•  Vector  engaged  POINTWEST  to  perform  PRODUCTION  SUPPORT  TESTING  aRer    iniEal  OATIS  deployment  

•  Team  of  3  Pointwest    Resources  based  in  Manila  

•  4  to  5  major  MAINTENANCE  releases  per  year  

•  Helpdesk  Support  to  producEon  users  

Produc(on  Support  Tes(ng    

•  17 Major releases (over 3 years) •  15 Minor releases (over 3 years)

•  Helpdesk (Testing Support)

•  User training

•  Testing for Server Virtualisation

•  Testing for Environment Upgrades

•  Testing for System Performance Upgrades, with focus on functional testing  

Feedback  from  the  CLIENT  (liRed  from  Oil  &  Gas  Australia,  October  2006)  

Michael  Cummings,  Vector’s  Divisional  CEO,  Gas  Mr.  Cummings  warmly  acknowledged  the  team  that  has  worked  so  hard  to  get  OATIS  on  board:  

   ‘Working   with   our   IT   partners,  HP   and   Pointwest,   we   have  delivered  an   innovaEve  soluEon  that   has   cost   significantly   less  than   similar   projects   in   other  internaEonal   regimes.   We   have  m a n a g e d   t o   d e l i v e r   a n  impressive   system   that   should  m e e t   a n d   e x c e e d   t h e  expectaEons  of  the  users.’  

Due   to   the   complexity   and  industry   criEcal   nature   of   the  app l i caEon,   tesEng   was  crucial.   Vector   sought   the  s e r v i c e s   o f   P o i n tw e s t  Technologies   from   Manila,   a  partner  it  has  successfully  used  in  the  past.  

STRATEGIC  PARTNERSHIP  

With  End-­‐CLIENTS  

•  Accelerate  their  IT  iniEaEves  through  RESOURCE  AUGMENTATION    –  TEAM  composed  of  members  at  CLIENT  SITE  and  PARTNER’S  SITE  (in  MANILA)  

–  Allow  Partner  team  to  manage  work  queue  and  resource  assignment  

With  NZ  ICT  COMPANIES    

•  Assign  TESTING  requirements  of  its  applicaEon/soRware  products  

–  FASTER  and  LESS  COSTLY  delivery  to  clients  

•  Assign  marke(ng,  customiza(on/localiza(on,  and  implementa(on  support    

–  EXPAND  GLOBAL  REACH  of  NZ  ICT  Companies’  soRware  PRODUCTS  

tēnā koe Thank You

salamat

Your  PARTNER  and  BRIDGE    to  the  GLOBAL  MARKET