Overview Sigmabrew Dmaic

SigmaBrew® DMAICSigmaBrew® DMAICSimulated Project Game

Part of MoreSteam’s SigmaSim Series

Copyright 2011 MoreSteam.com www.moresteam.com

A Unique Online DMAIC Simulation

SigmaBrew DMAIC® by MoreSteam provides your Lean Six Sigma deployment with a rich, simulated project, where students can apply tools and techniques in a safe constructive practicecan apply tools and techniques in a safe, constructive practice environment.

It is a unique online program designed with alternate decision based pathways, identical to the challenges and ambiguity that Belts encounter in real‐world projects. Working through the DMAIC phases, students must decide how to collect and analyze data implement improvements and develop control strategiesdata, implement improvements, and develop control strategies, all the while minimizing project expenses and cycle time.

SigmaBrew DMAIC is not a prescriptive walk‐through of a series of tools. Instead, it realistically represents a project environment that requires analytical thinking to understand the complexity of the case study.


SigmaBrew DMAIC

SigmaBrew DMAIC® introduces you to a company called SigmaBrew - a large national chain of specialty coffeeSigmaBrew - a large national chain of specialty coffee shops.

SigmaBrew has experienced explosive expansion over the previous decade, and is starting to encounter increasingly troublesome growing pains, including operational problems that impact customer satisfaction. Meanwhile, the competitive environment has also become increasinglycompetitive environment has also become increasingly difficult, with new and sophisticated competitors on all fronts.

Th i bj ti f l f th i l ti i tThe primary objective for players of the simulation is to improve customer satisfaction while spending the least amount of time and money to do so.


SigmaBrew DMAIC Dynamics

SigmaBrew DMAIC® is an online multi-player game that is best run in a workshop environmentrun in a workshop environment.

Designed as a component used in Lean Six Sigma Green Belt or Black Belt training programs, this simulation takes about 2-3 days to complete.

Played in teams of 2 or 3 students, SigmaBrew DMAIC® creates a friendly team-based competitive experiencefriendly, team based, competitive experience.

The simulation can be run all at once or over a longer period to align with the traditional DMAIC-phase training format.


SigmaBrew DMAIC Process

The next few slides will discuss the process (shown below) that you follow to prepare and involve students in the simulationyou follow to prepare and involve students in the simulation.



Your students first receive background information on the company. This helps them to understand the company structure and current business environmentand current business environment.



Your students then use a Balanced Scorecard and Project Priority Matrix to set the stage on the project improvement goals of the simulationof the simulation.



An interactive exercise – held prior to class or at the start of class - helps your student teams to select and scope the appropriate project based on SigmaBrew’s strategic objectivesproject based on SigmaBrew s strategic objectives.


SigmaBrew DMAIC Simulation

Once the student launches the simulation, it opens in a separate window.

The DMAIC phasesThe DMAIC phases are outlined on the top, and students must complete them pin sequence.

Within each phase, there are Optionsthere are Options, Tollgate Questionsand a Scorecard.


Phase Options

I h DMAIC h th T tIn each DMAIC phase, the Team must make decisions on which of the options to select.

The range of opportunity is to choose all, some, or none of the options.

All options will provide the teams withAll options will provide the teams with data collection opportunities.


Phase Options

Within each Option, there may be multiple types of data to collect, each with a cost and time component.

Since the goal of the simulation is to improve customer satisfaction while spending the least amount of time and money, teams must take a balanced approach to data collection.

The output of the Options may be graphical, raw data needed for statistical analysis, videos, and many other real-world examples


many other real-world examples.

Tollgate Questions

Once a team feels it is well equipped with the data needed to complete the phase it begins acomplete the phase, it begins a tollgate review.

The team must answer a series of critical questions, which can include scenarios on team dynamics, to demonstrate their mastery of the phase and projectmastery of the phase and project.

Some questions may require students to analyze and interpret th d t th h ld hthe data they should have collected in the phase. Teams can go back and collect more data, but at a much higher price!g p


Scorecard

The simulation maintains a Scorecard for each team that h th th i P j t dshows them their Project and

Process Metrics. As an instructor, you have a tool to view all of the team scorecards.e a o e ea sco eca ds

Correct and incorrect answers, as well as which options were selected have a direct impactselected, have a direct impact on the Scorecard.

These project scores are how p jteams compete against each other.


Instructor Resources

With the Instructor Version, you can compare team scores per wave.

The Instructor Version also provides you with access to all the Options, Tollgate Questions and Solutions.


Simulation Learning Activities

LEARNING opportunities occur throughout SigmaBrew DMAIC.

Student Belts learn how to:Student Belts learn how to:

• Manage team dynamics• Collect data• Select the appropriate analysis toolSelect the appropriate analysis tool• Interpret statistical output• Conduct tollgate reviews• Identify improvement strategies

I l t t l l• Implement control plans• Master project management skills

The instructor can:

• Analyze the competency of Belts• Identify gaps in skills


Additional Learning Activities

Beyond the education that happens when teams are working through the SigmaBrew DMAIC project, your instructors have the flexibility to incorporate many optional learning activities, such as:

P T ll t P t ti t t t th• Prepare Tollgate Presentations to present to the group.• Share output, such as project charters or process maps, for

peer-to-peer reviews.• Update corporate project tracking system as if working on a

real-life project.• Facilitate group discussion to analyze the decisions of each

team and the impact on their projects.


Why Simulations?

The benefits for Lean Six Sigma deployments include:

Reducing training costs: Simulations are a cost effective way toReducing training costs: Simulations are a cost effective way to provide in-depth experience to students.Saving training time: Green and Black Belt trainees can complete an entire project in 1-3 days.p j yBuilding student competence: The best simulations are designed to drive critical thinking over rote learning.Engaging students: Interactive decision making and rich media g g g gstimulate interest.Providing a risk-free environment: Students are free to make mistakes in a safe, virtual practice space. Reinforcing teamwork: The use of competitions helps teach team dynamics and communication skills.


Why Simulations?

Simulations provide the cost-effective PRACTICE necessary to build COMPETENCE and move your Green and Black Belts from competence to CONFIDENCE.

Training Leaders:SigmaBrew DMAIC is an ideal addition to your new or existing Lean and Six Sigma curricula. Requiring only computers and Internet access, this versatile simulation can be amended by instructors to address your organization’s particular Lean and process improvement issues Contact MoreSteam toparticular Lean and process improvement issues. Contact MoreSteam to arrange for a live demo.

Consultants:Consultants:Interested in using SigmaBrew DMAIC as part of your services? Contact MoreSteam to discuss how you can add our simulations to your training toolkit.


Contact MoreSteam.com Today!

For more information on this product, including demos and pricing, visit http://www.moresteam.com/simulations or contact:

• Kathy Miller: +1.262.247.1082, [email protected]• Chris Paret: +1.814.238.0002, [email protected]• Tim Kelley: +1 262 241 1081 tkelley@moresteam com• Tim Kelley: +1.262.241.1081, [email protected]

About MoreSteam.com LLCMoreSteam.com, the leader in online Lean Six Sigma training and deployment support resources, enables organizations of all sizes to advance their performance by delivering powerful, scalable tools for process improvement.

MoreSteam.com’s e-Learning integrates with TRACtion project tracking and EngineRoom® data analysis software to seamlessly support Lean Six Sigma deployments.


Overview Sigmabrew Dmaic

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