Overview of Best Practices from the ENoLL community (EIP_AHA C2)

European  Network  of  Living  Labs  (ENoLL)      

Overview  of  Best  Prac;ces  from  the  ENoLL  community  

Ana  Garcia  European  Network  of  Living  Labs  (ENoLL)  

User  Empowerment  Mutual  Learning  Seminar  EIP_AHA  C2  

 Eindhoven,  October  23th,  2013  

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The  European  Network  of  Living  Labs  (ENoLL)    

+300  Accredited  Living  Labs  

European Network of Living Labs, Brussels based international non-profit organisaton, facil i tates the cooperation and the exploitation of synergies between its 300+ members worldwide.

Living  Labs  suppor;ng  EIP_AHA  

A  Living  Lab  is  a  real-­‐life  test  a n d   e x p e r i m e n t a ; o n  environment.    where   users   and   producers  co-­‐create  innova;ons.      In  a  trusted,  open  ecosystem  that   enables   business   and  societal    innova;on      

Living  Labs  suppor;ng  EIP_AHA  

Overview  of  best  prac;ces    User  Empowerment  –  AHA  domain  

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Overview  of  best  prac;ces    from  ENoLL  community:  

 User  Empowerment  –  AHA  domain  

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•  Coventry  Ci;lab  (UK):  –  Warm  Neighbourhoods®,  AroundMe™,  Serious  Games:  Business  and  societal  objec;ves.  Best  

prac;ce  in  Co-­‐crea;on  à  service  design,  business  models,  service  blueprint  +  User  stories.    •  iMinds  (Belgium):  

–  Care  Living  Labs:  Scaling  and  measuring  Living  Lab  +  societal/business  impact  –  Care4Balance:  Itera;ve  co-­‐crea;ve  R&D  approach  

•  AIM  (+Waag)  (NL):    –  Health-­‐Labs:  AHA  &  SmartCi;zen,  scale,  diversity  of  “Labs”,  Serious  Gaming  

•  WAAG  Society  (+Laurea)  (NL):  –  Express2Connect:  Collec;on  of  good  prac;ces  in  user  engagement/involvement/

empowerment  in  all  the  stages  of  development.  People  Value  Company,  Storyville  games,  Social  connectedness.  Book  (CONECT)  

•  Laurea  University  of  Applied  Sciences  (Finland):  –  M-­‐Health  booster  –  RDI:  Scale,  network  of  Labs/tes;ng  environments  –  Guarantee  project:  Involvement  tof  big  tech.  companies  +  Living  Labs,  Ethics,  privacy,  data  

security  •  GAIA  (Spain):  

–  ObesiTIC  Project:  Living  Lab  as  a  service  –  Centre  of  InnovaQon  and  Excellence  (CoIE)  on  Embedded  Systems  for  health  ApplicaQons:    

building  on  knowledge  and  best  prac;ces.Scaling  

ci;zen  engagement  in  culture,  health  and  well-­‐being  co-­‐crea;on  &  serious  games    Sinead  Ouillon  Email:  [email protected]    

By  Sinead  Ouillon  

Warm  Neighbourhoods®  DALLAS: Delivering Assisted Living Lifestyles at Scale (£23 million) •  AIM: to grow the assisted living sector and position companies to take advantage of increasing

global demand for assisted living goods & services •  OBJECTIVE: to demonstrate that services can be provided at a sufficient scale and cost to

enable independent living, whilst thinking beyond traditional health and social care provision

100  years  ago  I  could  have  checked  on  my  elderly  mum  as  I  walked  to  work  

Today  I  live  100  miles  away,  how  do  I  do  know  mum’s  OK  ?  

The Smoking Chimney

By  Sinead  Ouillon  

WarmNeighbourhoods® “AroundMe™”

•  The “AroundMe™” service (part of the WarmNeighbourhoods brand) is a consumer self-buy informal care platform that helps people live independently and help their friends and relatives more easily support them

•  Uses connected home sensor technologies –  Appliance monitor –  Drawer/door sensors –  Temperature monitor

•  Text messages sent to let carers know their loved one is up and about, and OK.

By  Sinead  Ouillon  

•  Health  Care  (eHealth,  Virtual  Clinics,  Mobile  learning)  

•  Educa;on  &  Training  (Games  based  learning,  virtual  assistants)  

•  Tourism  (loca;on  based  content  –  augmented  reality)  

•  Retail  (intelligent  retail  systems)  

•  Intelligent  Transport  (wireless  parking  guidance)    •  Public  Service  Planning  (wireless  sensor  monitoring)  •  Research  and  Development  (Touch  Digital)  

Games  technology  for  ci;zen  engagement  in:  

By  Sinead  Ouillon  

Tech  Example:  Virtual  Care  Lounge  Managing  Chronic  Illness,  ini;ally  COPD,  Direct  Reduc;on  in    Hospital  Admissions,  Tele  

Medicine,  Virtual  Avatars,  Library  Built  with  Staffordshire  NHS  Trust  –  47  pa;ents  (provided  iphones  or  ipads),  diary  updates,  speak  to  other  pa;ents,  stop  smoking  room,  exercise  room,  display  pa;ent  data.    

By  Sinead  Ouillon  

Care Innovation Space Flanders: real-life experimentation and impact testing of innovative solutions for elderly care in large-scale living labs

By  iMinds  

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USER COMMITTEE

SOUNDING BOARD COMMITTEE

USER COMMITTEE

PROJECT PROJECT PROJECT PROJECT

LIVING LAB PLATFORM 1 LIVING LAB PLATFORM 2 ...

SCIENTIFIC CONSORTIUMPROGRAM OFFICE PO

Care  Living  Lab  

By  iMinds  

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Cross-­‐overs  

•  Trends  and  opportuni;es  inside  and  outside  Flanders  

•  Informa;on  exchange,  events,  knowledge  sharing,  match  making  func;on  

•  Collect  and  disseminate  scien;fic  knowledge  •  Policy  advice  

By  iMinds  

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Objec;ves  for  “indicator  development”  

•  Development  of  a  measurement  instrument  with  –  qualita;ve  and  quan;ta;ve  key  indicators  –  measuring  outcomes  &  processes  

•  Social  &  economical  impact  •  Policy  advice  

Evaluate  projects  Outcomes  &  processes  

•  S;mulate  maturing  •  LL  Plaoorm:  by  self-­‐assessment  •  Care  LL:  by  tailored  support  •  Flanders:  itera;ve  policy  advice  

Evaluate  living  lab    Methodology  &  processes  

Specific  

Measurable  

Achievable  

Relevant  

Time  bound  

By  iMinds  

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Indicator  development  •  Development  of  “Ideal  type  goals”  for  care  living  labs  

•  4  clusters  of  key  concept  and  values  à  translated  into  a  measurable  set  of  indicators  

Evaluate  living  lab  methodology  &  

processes  

Open  innova;on  

Human-­‐centered  design  

Local  play  ground  /  experimenta;on  space  

Governance  &  management  

Determine  sub-­‐dimensions  

Opera;onaliza;on  in  indicators  

By  iMinds  

Care4Balance  Balancing  informal  care  through  mul;-­‐service  stakeholder  design  AAL  call  5  project  

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One  single  ICT  system  that  offers  care  task  coordina;on  &  communica;on  within  care  network  

By  iMinds  

Approach  

Informal  carers  

Elderly  Formal  carers  

28/10/13   18  

•  Itera;ve  co-­‐crea;ve  R&D  approach  (Innova;on  Binder)  

•  End  users  in  the  driving  seat  •  User  requirement  analysis  •  Persona  &  scenario  development  •  Co-­‐crea;ve  POC  development  •  Real-­‐life  tes;ng  

•  Technological  components  &  integra;on  

•  Find  the  op;mal  business  ‘sweet  spot’  within  consor;um  

“Innova;on  binder”  

Business  perspec;ve  

Technology  perspec;ve  

User  perspec;ve  

By  iMinds  

Focus  on  informal  carers  •  What  did  we  do  so  far?  •  Domain  analysis:    

–  literature  study  – observa;ons  – workshops  (n=15)  –  in-­‐depth  interviews  (n=7)  – diary  study  (n=7)  – sensor  study  (n=7)  

 28/10/13   19  

•  Persona  development  

Informal  carers:  who?  

•  Current  prac;ce  scenario  

What  do  they  do?  What  are  their  pains?    

•  User  requirements  

What  do  they  need?    

•  Future  prac;ce  scenario  

How  support  them  with  technology?  

From  user  perspec;ve  

From  technology  perspec;ve  

From  business  perspec;ve  By  iMinds  

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Health-Lab

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To support and stimulate ICT & Care developments: • Creating a platform where all people meet, discuss and share development and implementation of new solutions in care

• Support and stimulate the set-up of several living lab locations were new solutions can be tested and improved, together with users

• The creation of new curricula’s focused on the implementation of these new solutions in educational settings

AMSTERDAM  SMART  CITY  

Contact:  gijs.vanrijn@health-­‐lab.nl    www.health-­‐lab.nl  www.amsterdamsmartcity.com      

By  Gijs  van  Rijn  

Digital choir In Almere senior citizens use online services to participate in a digital choir, hereby elderly maintain easy access to activities in a larger community.

Facts  &  results  •  Mul;ple  actors    •  The  broadband  connec;on  seniors  can  

sing  synchronous  •  Stay  part  of  a  social  community  •  Decrease  loneliness  •  Digital  choir  is  a  starter  for  other  social  

ac;vi;es  

AMSTERDAM  SMART  CITY   21 By  Gijs  van  Rijn  

GetConnected: serious gaming

50 students and several care institutions are developing games that stimulate seniors to keep moving and maintain social interaction, together with the elderly.

Facts & results • 10 teams of 5 students ‘Informatics’ • Assignments are given by the institution and the elderly • Increase of interaction between clients • Several serious games developed, some students become entrepreneur

AMSTERDAM  SMART  CITY  22 By  Gijs  van  Rijn  

Living labs

 Online  Physiotherapy  

 Ipads  

Historic  video  wall  for  demented  

 Hearplay  -­‐    visual  disabiliQes  

V2me    friendship  finder  system  

A2E2  –  Digital  Coach  

AMSTERDAM  SMART  CITY   23 By  Gijs  van  Rijn  

Express  to  Connect:    Apps  to  improve  social  interac;on  Partners:  E2C  consor;um  (Denmark,  Sweden,  Finland,  The  Netherlands)  

By  Sabine  Wildevuur    

‘Real  life’  living  labs  

By  Sabine  Wildevuur    

Cocrea;on  workshops  

By  Sabine  Wildevuur    

By  Sabine  Wildevuur    

By  Sabine  Wildevuur    

By  Sabine  Wildevuur      hup://www.bispublishers.nl/bookpage.php?id=265  

By  Rob  Moonen  

mHealth  Booster  –    RDI  project  •  The  purpose  of  mHealth  Booster  –RDI  project  is  to  plan  and  co-­‐create  with  the  

clients,  professionals  and  entrepreneurs  ac;ve  and  par;cipa;ve  development  environments  (test  environments).  Health  technology  products,  solu;ons  and  services  will  be  tested  and  developed  tthrough  Ac;on  research  and  user-­‐driven  methods  in  real  life    as  Living  Lab  approach.  

•  The  mHelath  Booster  -­‐project  started  in  August  2013  and  will  be  implemented  during  the  year  2014.  Laurea  University  of  Applied  Sciences  is  coordina;ng  the  project.  mHealth  Booster  project  is  funded  by  The  Finnish    Centres  for  Economic  Development,  Transport  and  the  Environment  (ELY  Centres).    

•  The  ac;vi;es  of  the  mHealth  Booster  focuses  on  empowering  elderly  people  to  live  independently  at  their  own  homes  as  long  as  possible.    Technological  solu;ons  support  and  combine  health  and  wellbeing  of  the  elderly  people.    

•  The  main  objec;ve  of  the  Ac;on  Research  of  the  mHealth  Booster  -­‐project  is  to  find  out  how  e.g.  new  mobile  products  and  services  can  be  co-­‐created  and  developed  by  elderly  people  and  their  significant  others  and  professionals.    

By  Paula  Lehto  

•  ObesiTIC  Project:  Valida;on  of  this  tool  in  an  area  of  special  interest  following  a  Living  Lab  methodology  for  the  co-­‐crea;on,  tes;ng  and  valida;on  of  the  technology  developed  within  the  project  through  SPORTIS  Living  Lab.  

•   A  Centre  of  InnovaQon  and  Excellence  (CoIE)  on  Embedded  Systems  for  health  ApplicaQons  (AAL.  Ambient  Assisted  Living)  was  planned  to  be  launched  by  GAIA,  addressing  the  target  organiza;ons,  the  users,  the  mechanisms  and  procedures  towards  a  successful  launch  and  a  sustainable  CoIE.  The  experience  gathered  in  FP6  and  FP7  Networks  of  Excellence  (NoEs)  and  some  resul;ng  CoIEs  and  Living  Labs  established  in  other  areas  were  taken  into  considera;on.  Links  with  other  relevant  ini;a;ves,  namely  ARTEMIS,  other  ETPS  and  na;onal  and  regional  CoIEs  and  Living  Labs,  like  SPORTIS  Living  Lab  were  exploited.  

•     

By  Idoia  Muñoz  

Summary  Trends  involving  users  in  AHA  

•  Scaling-up: involvement and

experimentation at city and

Regional

level + combination of

several LLs and

experimentation sites�

•  Measuring/indicators v

alue of the

Living Lab instrument �

•  Extensive usage of g

aming and serious

games �

•  Business development focus�

•  Ethics, privacy, data

security focus�

Input  provided  by:    •  Sinead  Ouillon,    [email protected]    •  Bram  Lievens  ([email protected]),  An    Jacobs  ([email protected])  

•  Gijs  van  Rijn  ([email protected])  •  Sabine  Wildevuur  ([email protected])  •  Tuija  Hirvikoski  ([email protected]),  Rob  Moonen  ([email protected]),  Paula  Lehto  ([email protected])  

•  Idoia  Muñoz  ([email protected])    

Ana  Garcia  European  Network  of  Living  Labs  [email protected]  @RoblesAG    

@openlivinglabs [email protected]

www.openlivinglabs.eu