Our Approach to Innovation BT Global Services

BT Global ServicesOur approachto innovation

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Not the strongest, not the most

intelligent – those most

responsive to change ”Charles Darwin

“

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The approach and expertise to enable innovation

Idea / customer need

We innovate for a purpose, to improve lives and organisations through better connections…

Strategic collaboration

New products & propositions

Hot housing Customer trials BT Innovation Exchange

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Carbon nanotubes are 10,000 times thinner than a human hair – but have massive potential…

So what's coming next?

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So what's coming next?

Cities willbe smarter…

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So what's coming next?

Print yourown dress? Print yourown device?...

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So what's coming next?

Networks will save more lives…

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So what's coming next?

Paymentat your fingertips…

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What trends are we facing?

Collaboration

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Cloud

What trends are we facing?

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What trends are we facing?

Connected

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What trends are we facing?

Connected communities

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What trends are we facing?

Next generation wavelength

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Weightless Wireless

What trends are we facing?

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How do we embrace this change?

Global development centres Strategic University Partnerships Customer showcases Dedicated innovation-scanning teams

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Dr John Davies.Semantic Technology

Making sense of data

John is a leading researcher on semantic technology and how we apply it. Semantic Technology helps computers and people understand data and act on it automatically.

John looks at semantic technology and data analytics in our connected communities research programme. The programme is creating a platform so data from sensors, for example transport, can be used by the latest generation of applications and made available to the public.

How do we embrace this change?

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Vidhyalakshmi Karthikeyan.Autonomous network management

Helping the network fix itself

Vidhya is one of our rising stars. At 24 she’s already filed five successful patent applications.

She leads a new research area on autonomous network management, she focuses on how we can use machine learning for managing network capacity, predicting failure and improving service. Vidhya’s research lets our networks become pre-emptive, self-learning and self-healing. This means they’re ready for the next generation of high-bandwidth applications.

How do we embrace this change?

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Dr Theo Dimitrakos.ICT Security

Keeping cyberspace safe

Theo is a chief researcher looking at ICT security innovations in cyberspace, including making business operations and online socialising safer and better.

Research from Theo’s team has led to a number of new products for our corporate customers that make virtual data centres more secure and resilient and protect the ICT infrastructure against emerging threats from ultra-smart viruses.

How do we embrace this change?

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Geoff Nicoll.Innovating in Asia

Geoff has responsibility for the BT customer Innovation program in AMEA, including executing the Innovation framework across our most important customers and carrying out broader activities to position BT as an Innovation leader within the region.

He is also working with BT’s strategic research team in Tsinghua University to position our supply chain lab for joint customer research, focusing on areas such as supply chain visibility and anti-counterfeiting.

How do we embrace this change?

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Innovation today and for the future

•

• Provides end-to-end visibility across your supply chain

• Capturing, secures and interprets data to make informed decisions.

BT Global Trace

• Proactive security management

• Monitors devices across your network

• Provides real-time alerts that halt attacks.

BT Assure Analytics

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Innovation today and for the future…•

• We made our Cloud voice enabled using Apple’s virtual talking assistant Siri

• Controls and manages the scaling of resources to speed up life sciences research.

BT for Life Sciences R&D Service Store

• Some patients suffering health failure can now manage their conditions from home

• Vital signs can be sent via broadband to community nurses – without having to visit a clinic.

Telehealth trials

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Innovation today and for the future…•

• Advanced retail applications delivered over super-fast access

• Includes smartphone applications, radio frequency identification, digital signage, near field communications, social media, and video analytics.

Lighting up the High Street

• Fully managed hosting service enables virtual collocation with trading venues

• Reduces round-trip-delay for data, minimising distance-related delays to around six milliseconds per 1,000 kilometres.

BT Radianz in Finance

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Our Innovation Toolkit

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Everyday innovation• Technical breakthrough• Service insight•User feedback

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Innovation to meet a specific need•Hothousing•Customer trials

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Innovation for 1-3 years •Roadmap approach•Advise Horizons

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Innovation forthe long-term• Strategic research• Scouting team

What journey shall we take..?

bt.com/globalservices