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Oracle and Bersin EXP Sept 15 2021.pptx

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Page 1: Oracle and Bersin EXP Sept 15 2021.pptx

Excellence in EX What Really Works

I N T R OD U C T I O N

Nancy Estell-Zoder Kathi Enderes Vice President Vice President of Research Oracle Cloud Product Strategy The Josh Bersin Company

httpswwwlinkedincominnancy-estell- httpswwwlinkedincominkathienderes zoder-9b0648

The Irresistible Organization

The Definitive Guide Employee Experience

copy 2021 THE JOSH BERSIN COMPANY | ALL RIGHTS RESERVED | NOT FOR DISTRIBUTION | LICENSED MATERIAL

4

Why EX Really Matters Now

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 5

2021 Theme Business Transformation

Coronavirus Crash

Global Pandemic

Back to Work

Transformed Business

Unemployment Rate Is Quickly Dropping

Feb 2022

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 6

Pandemic Response Study Ten Practices

httpsjoshbersincombusiness-resilience-the-global-covid-19-pandemic-response-study

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 7

Value of the Enterprise Experience

-

-

How HR is propelling the organization forward

Respond to the pandemic

bull COVID 19 sick leave mental health resources

bull Rapid hiring layoffs furloughs etc

bull Temporary remote blended workforce

Copyright copy 2021 Oracle andor its affiliates

Redefine the workplace

bull Health amp safety protocols

bull Onboardingre boarding

bull Upskilling amp reskilling

Reimagine the way we work

bull Diversity equity amp inclusion

bull Employee experience

bull Flexible work arrangements

9

Oracle Cloud HCM Delivering innovation

Enterprise Employee Experience Adaptable best practices Talent supply chain

From Industrial Engineering to Design for Success

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11

A Wide Range of Employee Experience Issues

EX is a strategy to help people do their best and be their best

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12

Value of Oraclersquos Enterprise Experience

Oracle Enterprise Experience

bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast

bull Every interaction must matter

Copyright copy 2021 Oracle andor its affiliates |

Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational

bull Personalized ndash tailored to you and your company

bull Intelligent - with AI-driven recommendations to support your needs

bull Contextual - providing the right journey at the right time

bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications

bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams

Copyright copy 2021 Oracle andor its affiliates |

-

One enterprise employee experience for all

Personal

bull Find dependent and elder care

bull Return to work safely

bull Manage my health and well being

bull Vaccination Tracking

Administrative

bull Open a new facility

bull Manage expenses

bull Reorganize the workforce

bull Project Management

bull Project Time Management

bull Employee Reimbursements

Operational

bull Prepare for a new fiscal year

bull Plan for an acquisition

bull Launch a new product

bull Vendor OnOff boarding

bull Budgeting and Position Control

Professional

bull Discover gigs

bull Grow your career

bull Get started with global work

Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster

Copyright copy 2021 Oracle andor its affiliates |

Delivering the complete enterprise experience

Journeys LaunchPad

Explore and engage

Journeys Creator

Build and assign

Journeys Booster

Extend and integrate

Oracle Journeys

Copyright copy 2021 Oracle andor its affiliates |

Only Oracle delivers the completeEnterprise Employee Experience

bull Complete Enterprise experience with HCM and Service Delivery on one platform

bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud

bull Secure Single Source with HR ownership

bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise

bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions

bull Intelligent Automatically generates employee journeys based on AI and ML

bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams

bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes

Copyright copy 2021 Oracle andor its affiliates |

What Does Good EX Look Like Lists Donrsquot Help

Best Places to Work

4 Best Place to Work lists compared

1020 companies

6 company on all 4 lists (05) 100 Best Companies to Work For

Worlds Best Workplacestrade 11 companies on 3 lists (1)

63 companies on 2 lists (6)

940 companies on 1 list (92)

THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19

EX is Still Inconsistent

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20

21

Employee Experience Becoming Irresistible

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 2: Oracle and Bersin EXP Sept 15 2021.pptx

I N T R OD U C T I O N

Nancy Estell-Zoder Kathi Enderes Vice President Vice President of Research Oracle Cloud Product Strategy The Josh Bersin Company

httpswwwlinkedincominnancy-estell- httpswwwlinkedincominkathienderes zoder-9b0648

The Irresistible Organization

The Definitive Guide Employee Experience

copy 2021 THE JOSH BERSIN COMPANY | ALL RIGHTS RESERVED | NOT FOR DISTRIBUTION | LICENSED MATERIAL

4

Why EX Really Matters Now

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 5

2021 Theme Business Transformation

Coronavirus Crash

Global Pandemic

Back to Work

Transformed Business

Unemployment Rate Is Quickly Dropping

Feb 2022

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 6

Pandemic Response Study Ten Practices

httpsjoshbersincombusiness-resilience-the-global-covid-19-pandemic-response-study

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 7

Value of the Enterprise Experience

-

-

How HR is propelling the organization forward

Respond to the pandemic

bull COVID 19 sick leave mental health resources

bull Rapid hiring layoffs furloughs etc

bull Temporary remote blended workforce

Copyright copy 2021 Oracle andor its affiliates

Redefine the workplace

bull Health amp safety protocols

bull Onboardingre boarding

bull Upskilling amp reskilling

Reimagine the way we work

bull Diversity equity amp inclusion

bull Employee experience

bull Flexible work arrangements

9

Oracle Cloud HCM Delivering innovation

Enterprise Employee Experience Adaptable best practices Talent supply chain

From Industrial Engineering to Design for Success

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11

A Wide Range of Employee Experience Issues

EX is a strategy to help people do their best and be their best

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12

Value of Oraclersquos Enterprise Experience

Oracle Enterprise Experience

bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast

bull Every interaction must matter

Copyright copy 2021 Oracle andor its affiliates |

Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational

bull Personalized ndash tailored to you and your company

bull Intelligent - with AI-driven recommendations to support your needs

bull Contextual - providing the right journey at the right time

bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications

bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams

Copyright copy 2021 Oracle andor its affiliates |

-

One enterprise employee experience for all

Personal

bull Find dependent and elder care

bull Return to work safely

bull Manage my health and well being

bull Vaccination Tracking

Administrative

bull Open a new facility

bull Manage expenses

bull Reorganize the workforce

bull Project Management

bull Project Time Management

bull Employee Reimbursements

Operational

bull Prepare for a new fiscal year

bull Plan for an acquisition

bull Launch a new product

bull Vendor OnOff boarding

bull Budgeting and Position Control

Professional

bull Discover gigs

bull Grow your career

bull Get started with global work

Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster

Copyright copy 2021 Oracle andor its affiliates |

Delivering the complete enterprise experience

Journeys LaunchPad

Explore and engage

Journeys Creator

Build and assign

Journeys Booster

Extend and integrate

Oracle Journeys

Copyright copy 2021 Oracle andor its affiliates |

Only Oracle delivers the completeEnterprise Employee Experience

bull Complete Enterprise experience with HCM and Service Delivery on one platform

bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud

bull Secure Single Source with HR ownership

bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise

bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions

bull Intelligent Automatically generates employee journeys based on AI and ML

bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams

bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes

Copyright copy 2021 Oracle andor its affiliates |

What Does Good EX Look Like Lists Donrsquot Help

Best Places to Work

4 Best Place to Work lists compared

1020 companies

6 company on all 4 lists (05) 100 Best Companies to Work For

Worlds Best Workplacestrade 11 companies on 3 lists (1)

63 companies on 2 lists (6)

940 companies on 1 list (92)

THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19

EX is Still Inconsistent

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20

21

Employee Experience Becoming Irresistible

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 3: Oracle and Bersin EXP Sept 15 2021.pptx

The Irresistible Organization

The Definitive Guide Employee Experience

copy 2021 THE JOSH BERSIN COMPANY | ALL RIGHTS RESERVED | NOT FOR DISTRIBUTION | LICENSED MATERIAL

4

Why EX Really Matters Now

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 5

2021 Theme Business Transformation

Coronavirus Crash

Global Pandemic

Back to Work

Transformed Business

Unemployment Rate Is Quickly Dropping

Feb 2022

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 6

Pandemic Response Study Ten Practices

httpsjoshbersincombusiness-resilience-the-global-covid-19-pandemic-response-study

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 7

Value of the Enterprise Experience

-

-

How HR is propelling the organization forward

Respond to the pandemic

bull COVID 19 sick leave mental health resources

bull Rapid hiring layoffs furloughs etc

bull Temporary remote blended workforce

Copyright copy 2021 Oracle andor its affiliates

Redefine the workplace

bull Health amp safety protocols

bull Onboardingre boarding

bull Upskilling amp reskilling

Reimagine the way we work

bull Diversity equity amp inclusion

bull Employee experience

bull Flexible work arrangements

9

Oracle Cloud HCM Delivering innovation

Enterprise Employee Experience Adaptable best practices Talent supply chain

From Industrial Engineering to Design for Success

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11

A Wide Range of Employee Experience Issues

EX is a strategy to help people do their best and be their best

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12

Value of Oraclersquos Enterprise Experience

Oracle Enterprise Experience

bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast

bull Every interaction must matter

Copyright copy 2021 Oracle andor its affiliates |

Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational

bull Personalized ndash tailored to you and your company

bull Intelligent - with AI-driven recommendations to support your needs

bull Contextual - providing the right journey at the right time

bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications

bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams

Copyright copy 2021 Oracle andor its affiliates |

-

One enterprise employee experience for all

Personal

bull Find dependent and elder care

bull Return to work safely

bull Manage my health and well being

bull Vaccination Tracking

Administrative

bull Open a new facility

bull Manage expenses

bull Reorganize the workforce

bull Project Management

bull Project Time Management

bull Employee Reimbursements

Operational

bull Prepare for a new fiscal year

bull Plan for an acquisition

bull Launch a new product

bull Vendor OnOff boarding

bull Budgeting and Position Control

Professional

bull Discover gigs

bull Grow your career

bull Get started with global work

Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster

Copyright copy 2021 Oracle andor its affiliates |

Delivering the complete enterprise experience

Journeys LaunchPad

Explore and engage

Journeys Creator

Build and assign

Journeys Booster

Extend and integrate

Oracle Journeys

Copyright copy 2021 Oracle andor its affiliates |

Only Oracle delivers the completeEnterprise Employee Experience

bull Complete Enterprise experience with HCM and Service Delivery on one platform

bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud

bull Secure Single Source with HR ownership

bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise

bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions

bull Intelligent Automatically generates employee journeys based on AI and ML

bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams

bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes

Copyright copy 2021 Oracle andor its affiliates |

What Does Good EX Look Like Lists Donrsquot Help

Best Places to Work

4 Best Place to Work lists compared

1020 companies

6 company on all 4 lists (05) 100 Best Companies to Work For

Worlds Best Workplacestrade 11 companies on 3 lists (1)

63 companies on 2 lists (6)

940 companies on 1 list (92)

THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19

EX is Still Inconsistent

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20

21

Employee Experience Becoming Irresistible

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 4: Oracle and Bersin EXP Sept 15 2021.pptx

4

Why EX Really Matters Now

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 5

2021 Theme Business Transformation

Coronavirus Crash

Global Pandemic

Back to Work

Transformed Business

Unemployment Rate Is Quickly Dropping

Feb 2022

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 6

Pandemic Response Study Ten Practices

httpsjoshbersincombusiness-resilience-the-global-covid-19-pandemic-response-study

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 7

Value of the Enterprise Experience

-

-

How HR is propelling the organization forward

Respond to the pandemic

bull COVID 19 sick leave mental health resources

bull Rapid hiring layoffs furloughs etc

bull Temporary remote blended workforce

Copyright copy 2021 Oracle andor its affiliates

Redefine the workplace

bull Health amp safety protocols

bull Onboardingre boarding

bull Upskilling amp reskilling

Reimagine the way we work

bull Diversity equity amp inclusion

bull Employee experience

bull Flexible work arrangements

9

Oracle Cloud HCM Delivering innovation

Enterprise Employee Experience Adaptable best practices Talent supply chain

From Industrial Engineering to Design for Success

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11

A Wide Range of Employee Experience Issues

EX is a strategy to help people do their best and be their best

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12

Value of Oraclersquos Enterprise Experience

Oracle Enterprise Experience

bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast

bull Every interaction must matter

Copyright copy 2021 Oracle andor its affiliates |

Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational

bull Personalized ndash tailored to you and your company

bull Intelligent - with AI-driven recommendations to support your needs

bull Contextual - providing the right journey at the right time

bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications

bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams

Copyright copy 2021 Oracle andor its affiliates |

-

One enterprise employee experience for all

Personal

bull Find dependent and elder care

bull Return to work safely

bull Manage my health and well being

bull Vaccination Tracking

Administrative

bull Open a new facility

bull Manage expenses

bull Reorganize the workforce

bull Project Management

bull Project Time Management

bull Employee Reimbursements

Operational

bull Prepare for a new fiscal year

bull Plan for an acquisition

bull Launch a new product

bull Vendor OnOff boarding

bull Budgeting and Position Control

Professional

bull Discover gigs

bull Grow your career

bull Get started with global work

Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster

Copyright copy 2021 Oracle andor its affiliates |

Delivering the complete enterprise experience

Journeys LaunchPad

Explore and engage

Journeys Creator

Build and assign

Journeys Booster

Extend and integrate

Oracle Journeys

Copyright copy 2021 Oracle andor its affiliates |

Only Oracle delivers the completeEnterprise Employee Experience

bull Complete Enterprise experience with HCM and Service Delivery on one platform

bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud

bull Secure Single Source with HR ownership

bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise

bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions

bull Intelligent Automatically generates employee journeys based on AI and ML

bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams

bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes

Copyright copy 2021 Oracle andor its affiliates |

What Does Good EX Look Like Lists Donrsquot Help

Best Places to Work

4 Best Place to Work lists compared

1020 companies

6 company on all 4 lists (05) 100 Best Companies to Work For

Worlds Best Workplacestrade 11 companies on 3 lists (1)

63 companies on 2 lists (6)

940 companies on 1 list (92)

THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19

EX is Still Inconsistent

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20

21

Employee Experience Becoming Irresistible

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 5: Oracle and Bersin EXP Sept 15 2021.pptx

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 5

2021 Theme Business Transformation

Coronavirus Crash

Global Pandemic

Back to Work

Transformed Business

Unemployment Rate Is Quickly Dropping

Feb 2022

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 6

Pandemic Response Study Ten Practices

httpsjoshbersincombusiness-resilience-the-global-covid-19-pandemic-response-study

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 7

Value of the Enterprise Experience

-

-

How HR is propelling the organization forward

Respond to the pandemic

bull COVID 19 sick leave mental health resources

bull Rapid hiring layoffs furloughs etc

bull Temporary remote blended workforce

Copyright copy 2021 Oracle andor its affiliates

Redefine the workplace

bull Health amp safety protocols

bull Onboardingre boarding

bull Upskilling amp reskilling

Reimagine the way we work

bull Diversity equity amp inclusion

bull Employee experience

bull Flexible work arrangements

9

Oracle Cloud HCM Delivering innovation

Enterprise Employee Experience Adaptable best practices Talent supply chain

From Industrial Engineering to Design for Success

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11

A Wide Range of Employee Experience Issues

EX is a strategy to help people do their best and be their best

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12

Value of Oraclersquos Enterprise Experience

Oracle Enterprise Experience

bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast

bull Every interaction must matter

Copyright copy 2021 Oracle andor its affiliates |

Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational

bull Personalized ndash tailored to you and your company

bull Intelligent - with AI-driven recommendations to support your needs

bull Contextual - providing the right journey at the right time

bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications

bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams

Copyright copy 2021 Oracle andor its affiliates |

-

One enterprise employee experience for all

Personal

bull Find dependent and elder care

bull Return to work safely

bull Manage my health and well being

bull Vaccination Tracking

Administrative

bull Open a new facility

bull Manage expenses

bull Reorganize the workforce

bull Project Management

bull Project Time Management

bull Employee Reimbursements

Operational

bull Prepare for a new fiscal year

bull Plan for an acquisition

bull Launch a new product

bull Vendor OnOff boarding

bull Budgeting and Position Control

Professional

bull Discover gigs

bull Grow your career

bull Get started with global work

Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster

Copyright copy 2021 Oracle andor its affiliates |

Delivering the complete enterprise experience

Journeys LaunchPad

Explore and engage

Journeys Creator

Build and assign

Journeys Booster

Extend and integrate

Oracle Journeys

Copyright copy 2021 Oracle andor its affiliates |

Only Oracle delivers the completeEnterprise Employee Experience

bull Complete Enterprise experience with HCM and Service Delivery on one platform

bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud

bull Secure Single Source with HR ownership

bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise

bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions

bull Intelligent Automatically generates employee journeys based on AI and ML

bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams

bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes

Copyright copy 2021 Oracle andor its affiliates |

What Does Good EX Look Like Lists Donrsquot Help

Best Places to Work

4 Best Place to Work lists compared

1020 companies

6 company on all 4 lists (05) 100 Best Companies to Work For

Worlds Best Workplacestrade 11 companies on 3 lists (1)

63 companies on 2 lists (6)

940 companies on 1 list (92)

THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19

EX is Still Inconsistent

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20

21

Employee Experience Becoming Irresistible

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 6: Oracle and Bersin EXP Sept 15 2021.pptx

Unemployment Rate Is Quickly Dropping

Feb 2022

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 6

Pandemic Response Study Ten Practices

httpsjoshbersincombusiness-resilience-the-global-covid-19-pandemic-response-study

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 7

Value of the Enterprise Experience

-

-

How HR is propelling the organization forward

Respond to the pandemic

bull COVID 19 sick leave mental health resources

bull Rapid hiring layoffs furloughs etc

bull Temporary remote blended workforce

Copyright copy 2021 Oracle andor its affiliates

Redefine the workplace

bull Health amp safety protocols

bull Onboardingre boarding

bull Upskilling amp reskilling

Reimagine the way we work

bull Diversity equity amp inclusion

bull Employee experience

bull Flexible work arrangements

9

Oracle Cloud HCM Delivering innovation

Enterprise Employee Experience Adaptable best practices Talent supply chain

From Industrial Engineering to Design for Success

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11

A Wide Range of Employee Experience Issues

EX is a strategy to help people do their best and be their best

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12

Value of Oraclersquos Enterprise Experience

Oracle Enterprise Experience

bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast

bull Every interaction must matter

Copyright copy 2021 Oracle andor its affiliates |

Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational

bull Personalized ndash tailored to you and your company

bull Intelligent - with AI-driven recommendations to support your needs

bull Contextual - providing the right journey at the right time

bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications

bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams

Copyright copy 2021 Oracle andor its affiliates |

-

One enterprise employee experience for all

Personal

bull Find dependent and elder care

bull Return to work safely

bull Manage my health and well being

bull Vaccination Tracking

Administrative

bull Open a new facility

bull Manage expenses

bull Reorganize the workforce

bull Project Management

bull Project Time Management

bull Employee Reimbursements

Operational

bull Prepare for a new fiscal year

bull Plan for an acquisition

bull Launch a new product

bull Vendor OnOff boarding

bull Budgeting and Position Control

Professional

bull Discover gigs

bull Grow your career

bull Get started with global work

Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster

Copyright copy 2021 Oracle andor its affiliates |

Delivering the complete enterprise experience

Journeys LaunchPad

Explore and engage

Journeys Creator

Build and assign

Journeys Booster

Extend and integrate

Oracle Journeys

Copyright copy 2021 Oracle andor its affiliates |

Only Oracle delivers the completeEnterprise Employee Experience

bull Complete Enterprise experience with HCM and Service Delivery on one platform

bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud

bull Secure Single Source with HR ownership

bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise

bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions

bull Intelligent Automatically generates employee journeys based on AI and ML

bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams

bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes

Copyright copy 2021 Oracle andor its affiliates |

What Does Good EX Look Like Lists Donrsquot Help

Best Places to Work

4 Best Place to Work lists compared

1020 companies

6 company on all 4 lists (05) 100 Best Companies to Work For

Worlds Best Workplacestrade 11 companies on 3 lists (1)

63 companies on 2 lists (6)

940 companies on 1 list (92)

THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19

EX is Still Inconsistent

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20

21

Employee Experience Becoming Irresistible

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 7: Oracle and Bersin EXP Sept 15 2021.pptx

Pandemic Response Study Ten Practices

httpsjoshbersincombusiness-resilience-the-global-covid-19-pandemic-response-study

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 7

Value of the Enterprise Experience

-

-

How HR is propelling the organization forward

Respond to the pandemic

bull COVID 19 sick leave mental health resources

bull Rapid hiring layoffs furloughs etc

bull Temporary remote blended workforce

Copyright copy 2021 Oracle andor its affiliates

Redefine the workplace

bull Health amp safety protocols

bull Onboardingre boarding

bull Upskilling amp reskilling

Reimagine the way we work

bull Diversity equity amp inclusion

bull Employee experience

bull Flexible work arrangements

9

Oracle Cloud HCM Delivering innovation

Enterprise Employee Experience Adaptable best practices Talent supply chain

From Industrial Engineering to Design for Success

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11

A Wide Range of Employee Experience Issues

EX is a strategy to help people do their best and be their best

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12

Value of Oraclersquos Enterprise Experience

Oracle Enterprise Experience

bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast

bull Every interaction must matter

Copyright copy 2021 Oracle andor its affiliates |

Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational

bull Personalized ndash tailored to you and your company

bull Intelligent - with AI-driven recommendations to support your needs

bull Contextual - providing the right journey at the right time

bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications

bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams

Copyright copy 2021 Oracle andor its affiliates |

-

One enterprise employee experience for all

Personal

bull Find dependent and elder care

bull Return to work safely

bull Manage my health and well being

bull Vaccination Tracking

Administrative

bull Open a new facility

bull Manage expenses

bull Reorganize the workforce

bull Project Management

bull Project Time Management

bull Employee Reimbursements

Operational

bull Prepare for a new fiscal year

bull Plan for an acquisition

bull Launch a new product

bull Vendor OnOff boarding

bull Budgeting and Position Control

Professional

bull Discover gigs

bull Grow your career

bull Get started with global work

Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster

Copyright copy 2021 Oracle andor its affiliates |

Delivering the complete enterprise experience

Journeys LaunchPad

Explore and engage

Journeys Creator

Build and assign

Journeys Booster

Extend and integrate

Oracle Journeys

Copyright copy 2021 Oracle andor its affiliates |

Only Oracle delivers the completeEnterprise Employee Experience

bull Complete Enterprise experience with HCM and Service Delivery on one platform

bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud

bull Secure Single Source with HR ownership

bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise

bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions

bull Intelligent Automatically generates employee journeys based on AI and ML

bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams

bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes

Copyright copy 2021 Oracle andor its affiliates |

What Does Good EX Look Like Lists Donrsquot Help

Best Places to Work

4 Best Place to Work lists compared

1020 companies

6 company on all 4 lists (05) 100 Best Companies to Work For

Worlds Best Workplacestrade 11 companies on 3 lists (1)

63 companies on 2 lists (6)

940 companies on 1 list (92)

THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19

EX is Still Inconsistent

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20

21

Employee Experience Becoming Irresistible

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 8: Oracle and Bersin EXP Sept 15 2021.pptx

Value of the Enterprise Experience

-

-

How HR is propelling the organization forward

Respond to the pandemic

bull COVID 19 sick leave mental health resources

bull Rapid hiring layoffs furloughs etc

bull Temporary remote blended workforce

Copyright copy 2021 Oracle andor its affiliates

Redefine the workplace

bull Health amp safety protocols

bull Onboardingre boarding

bull Upskilling amp reskilling

Reimagine the way we work

bull Diversity equity amp inclusion

bull Employee experience

bull Flexible work arrangements

9

Oracle Cloud HCM Delivering innovation

Enterprise Employee Experience Adaptable best practices Talent supply chain

From Industrial Engineering to Design for Success

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11

A Wide Range of Employee Experience Issues

EX is a strategy to help people do their best and be their best

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12

Value of Oraclersquos Enterprise Experience

Oracle Enterprise Experience

bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast

bull Every interaction must matter

Copyright copy 2021 Oracle andor its affiliates |

Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational

bull Personalized ndash tailored to you and your company

bull Intelligent - with AI-driven recommendations to support your needs

bull Contextual - providing the right journey at the right time

bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications

bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams

Copyright copy 2021 Oracle andor its affiliates |

-

One enterprise employee experience for all

Personal

bull Find dependent and elder care

bull Return to work safely

bull Manage my health and well being

bull Vaccination Tracking

Administrative

bull Open a new facility

bull Manage expenses

bull Reorganize the workforce

bull Project Management

bull Project Time Management

bull Employee Reimbursements

Operational

bull Prepare for a new fiscal year

bull Plan for an acquisition

bull Launch a new product

bull Vendor OnOff boarding

bull Budgeting and Position Control

Professional

bull Discover gigs

bull Grow your career

bull Get started with global work

Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster

Copyright copy 2021 Oracle andor its affiliates |

Delivering the complete enterprise experience

Journeys LaunchPad

Explore and engage

Journeys Creator

Build and assign

Journeys Booster

Extend and integrate

Oracle Journeys

Copyright copy 2021 Oracle andor its affiliates |

Only Oracle delivers the completeEnterprise Employee Experience

bull Complete Enterprise experience with HCM and Service Delivery on one platform

bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud

bull Secure Single Source with HR ownership

bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise

bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions

bull Intelligent Automatically generates employee journeys based on AI and ML

bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams

bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes

Copyright copy 2021 Oracle andor its affiliates |

What Does Good EX Look Like Lists Donrsquot Help

Best Places to Work

4 Best Place to Work lists compared

1020 companies

6 company on all 4 lists (05) 100 Best Companies to Work For

Worlds Best Workplacestrade 11 companies on 3 lists (1)

63 companies on 2 lists (6)

940 companies on 1 list (92)

THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19

EX is Still Inconsistent

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20

21

Employee Experience Becoming Irresistible

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 9: Oracle and Bersin EXP Sept 15 2021.pptx

-

-

How HR is propelling the organization forward

Respond to the pandemic

bull COVID 19 sick leave mental health resources

bull Rapid hiring layoffs furloughs etc

bull Temporary remote blended workforce

Copyright copy 2021 Oracle andor its affiliates

Redefine the workplace

bull Health amp safety protocols

bull Onboardingre boarding

bull Upskilling amp reskilling

Reimagine the way we work

bull Diversity equity amp inclusion

bull Employee experience

bull Flexible work arrangements

9

Oracle Cloud HCM Delivering innovation

Enterprise Employee Experience Adaptable best practices Talent supply chain

From Industrial Engineering to Design for Success

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11

A Wide Range of Employee Experience Issues

EX is a strategy to help people do their best and be their best

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12

Value of Oraclersquos Enterprise Experience

Oracle Enterprise Experience

bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast

bull Every interaction must matter

Copyright copy 2021 Oracle andor its affiliates |

Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational

bull Personalized ndash tailored to you and your company

bull Intelligent - with AI-driven recommendations to support your needs

bull Contextual - providing the right journey at the right time

bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications

bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams

Copyright copy 2021 Oracle andor its affiliates |

-

One enterprise employee experience for all

Personal

bull Find dependent and elder care

bull Return to work safely

bull Manage my health and well being

bull Vaccination Tracking

Administrative

bull Open a new facility

bull Manage expenses

bull Reorganize the workforce

bull Project Management

bull Project Time Management

bull Employee Reimbursements

Operational

bull Prepare for a new fiscal year

bull Plan for an acquisition

bull Launch a new product

bull Vendor OnOff boarding

bull Budgeting and Position Control

Professional

bull Discover gigs

bull Grow your career

bull Get started with global work

Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster

Copyright copy 2021 Oracle andor its affiliates |

Delivering the complete enterprise experience

Journeys LaunchPad

Explore and engage

Journeys Creator

Build and assign

Journeys Booster

Extend and integrate

Oracle Journeys

Copyright copy 2021 Oracle andor its affiliates |

Only Oracle delivers the completeEnterprise Employee Experience

bull Complete Enterprise experience with HCM and Service Delivery on one platform

bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud

bull Secure Single Source with HR ownership

bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise

bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions

bull Intelligent Automatically generates employee journeys based on AI and ML

bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams

bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes

Copyright copy 2021 Oracle andor its affiliates |

What Does Good EX Look Like Lists Donrsquot Help

Best Places to Work

4 Best Place to Work lists compared

1020 companies

6 company on all 4 lists (05) 100 Best Companies to Work For

Worlds Best Workplacestrade 11 companies on 3 lists (1)

63 companies on 2 lists (6)

940 companies on 1 list (92)

THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19

EX is Still Inconsistent

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20

21

Employee Experience Becoming Irresistible

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 10: Oracle and Bersin EXP Sept 15 2021.pptx

Oracle Cloud HCM Delivering innovation

Enterprise Employee Experience Adaptable best practices Talent supply chain

From Industrial Engineering to Design for Success

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11

A Wide Range of Employee Experience Issues

EX is a strategy to help people do their best and be their best

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12

Value of Oraclersquos Enterprise Experience

Oracle Enterprise Experience

bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast

bull Every interaction must matter

Copyright copy 2021 Oracle andor its affiliates |

Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational

bull Personalized ndash tailored to you and your company

bull Intelligent - with AI-driven recommendations to support your needs

bull Contextual - providing the right journey at the right time

bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications

bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams

Copyright copy 2021 Oracle andor its affiliates |

-

One enterprise employee experience for all

Personal

bull Find dependent and elder care

bull Return to work safely

bull Manage my health and well being

bull Vaccination Tracking

Administrative

bull Open a new facility

bull Manage expenses

bull Reorganize the workforce

bull Project Management

bull Project Time Management

bull Employee Reimbursements

Operational

bull Prepare for a new fiscal year

bull Plan for an acquisition

bull Launch a new product

bull Vendor OnOff boarding

bull Budgeting and Position Control

Professional

bull Discover gigs

bull Grow your career

bull Get started with global work

Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster

Copyright copy 2021 Oracle andor its affiliates |

Delivering the complete enterprise experience

Journeys LaunchPad

Explore and engage

Journeys Creator

Build and assign

Journeys Booster

Extend and integrate

Oracle Journeys

Copyright copy 2021 Oracle andor its affiliates |

Only Oracle delivers the completeEnterprise Employee Experience

bull Complete Enterprise experience with HCM and Service Delivery on one platform

bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud

bull Secure Single Source with HR ownership

bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise

bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions

bull Intelligent Automatically generates employee journeys based on AI and ML

bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams

bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes

Copyright copy 2021 Oracle andor its affiliates |

What Does Good EX Look Like Lists Donrsquot Help

Best Places to Work

4 Best Place to Work lists compared

1020 companies

6 company on all 4 lists (05) 100 Best Companies to Work For

Worlds Best Workplacestrade 11 companies on 3 lists (1)

63 companies on 2 lists (6)

940 companies on 1 list (92)

THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19

EX is Still Inconsistent

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20

21

Employee Experience Becoming Irresistible

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 11: Oracle and Bersin EXP Sept 15 2021.pptx

From Industrial Engineering to Design for Success

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11

A Wide Range of Employee Experience Issues

EX is a strategy to help people do their best and be their best

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12

Value of Oraclersquos Enterprise Experience

Oracle Enterprise Experience

bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast

bull Every interaction must matter

Copyright copy 2021 Oracle andor its affiliates |

Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational

bull Personalized ndash tailored to you and your company

bull Intelligent - with AI-driven recommendations to support your needs

bull Contextual - providing the right journey at the right time

bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications

bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams

Copyright copy 2021 Oracle andor its affiliates |

-

One enterprise employee experience for all

Personal

bull Find dependent and elder care

bull Return to work safely

bull Manage my health and well being

bull Vaccination Tracking

Administrative

bull Open a new facility

bull Manage expenses

bull Reorganize the workforce

bull Project Management

bull Project Time Management

bull Employee Reimbursements

Operational

bull Prepare for a new fiscal year

bull Plan for an acquisition

bull Launch a new product

bull Vendor OnOff boarding

bull Budgeting and Position Control

Professional

bull Discover gigs

bull Grow your career

bull Get started with global work

Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster

Copyright copy 2021 Oracle andor its affiliates |

Delivering the complete enterprise experience

Journeys LaunchPad

Explore and engage

Journeys Creator

Build and assign

Journeys Booster

Extend and integrate

Oracle Journeys

Copyright copy 2021 Oracle andor its affiliates |

Only Oracle delivers the completeEnterprise Employee Experience

bull Complete Enterprise experience with HCM and Service Delivery on one platform

bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud

bull Secure Single Source with HR ownership

bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise

bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions

bull Intelligent Automatically generates employee journeys based on AI and ML

bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams

bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes

Copyright copy 2021 Oracle andor its affiliates |

What Does Good EX Look Like Lists Donrsquot Help

Best Places to Work

4 Best Place to Work lists compared

1020 companies

6 company on all 4 lists (05) 100 Best Companies to Work For

Worlds Best Workplacestrade 11 companies on 3 lists (1)

63 companies on 2 lists (6)

940 companies on 1 list (92)

THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19

EX is Still Inconsistent

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20

21

Employee Experience Becoming Irresistible

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 12: Oracle and Bersin EXP Sept 15 2021.pptx

A Wide Range of Employee Experience Issues

EX is a strategy to help people do their best and be their best

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12

Value of Oraclersquos Enterprise Experience

Oracle Enterprise Experience

bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast

bull Every interaction must matter

Copyright copy 2021 Oracle andor its affiliates |

Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational

bull Personalized ndash tailored to you and your company

bull Intelligent - with AI-driven recommendations to support your needs

bull Contextual - providing the right journey at the right time

bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications

bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams

Copyright copy 2021 Oracle andor its affiliates |

-

One enterprise employee experience for all

Personal

bull Find dependent and elder care

bull Return to work safely

bull Manage my health and well being

bull Vaccination Tracking

Administrative

bull Open a new facility

bull Manage expenses

bull Reorganize the workforce

bull Project Management

bull Project Time Management

bull Employee Reimbursements

Operational

bull Prepare for a new fiscal year

bull Plan for an acquisition

bull Launch a new product

bull Vendor OnOff boarding

bull Budgeting and Position Control

Professional

bull Discover gigs

bull Grow your career

bull Get started with global work

Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster

Copyright copy 2021 Oracle andor its affiliates |

Delivering the complete enterprise experience

Journeys LaunchPad

Explore and engage

Journeys Creator

Build and assign

Journeys Booster

Extend and integrate

Oracle Journeys

Copyright copy 2021 Oracle andor its affiliates |

Only Oracle delivers the completeEnterprise Employee Experience

bull Complete Enterprise experience with HCM and Service Delivery on one platform

bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud

bull Secure Single Source with HR ownership

bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise

bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions

bull Intelligent Automatically generates employee journeys based on AI and ML

bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams

bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes

Copyright copy 2021 Oracle andor its affiliates |

What Does Good EX Look Like Lists Donrsquot Help

Best Places to Work

4 Best Place to Work lists compared

1020 companies

6 company on all 4 lists (05) 100 Best Companies to Work For

Worlds Best Workplacestrade 11 companies on 3 lists (1)

63 companies on 2 lists (6)

940 companies on 1 list (92)

THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19

EX is Still Inconsistent

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20

21

Employee Experience Becoming Irresistible

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 13: Oracle and Bersin EXP Sept 15 2021.pptx

Value of Oraclersquos Enterprise Experience

Oracle Enterprise Experience

bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast

bull Every interaction must matter

Copyright copy 2021 Oracle andor its affiliates |

Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational

bull Personalized ndash tailored to you and your company

bull Intelligent - with AI-driven recommendations to support your needs

bull Contextual - providing the right journey at the right time

bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications

bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams

Copyright copy 2021 Oracle andor its affiliates |

-

One enterprise employee experience for all

Personal

bull Find dependent and elder care

bull Return to work safely

bull Manage my health and well being

bull Vaccination Tracking

Administrative

bull Open a new facility

bull Manage expenses

bull Reorganize the workforce

bull Project Management

bull Project Time Management

bull Employee Reimbursements

Operational

bull Prepare for a new fiscal year

bull Plan for an acquisition

bull Launch a new product

bull Vendor OnOff boarding

bull Budgeting and Position Control

Professional

bull Discover gigs

bull Grow your career

bull Get started with global work

Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster

Copyright copy 2021 Oracle andor its affiliates |

Delivering the complete enterprise experience

Journeys LaunchPad

Explore and engage

Journeys Creator

Build and assign

Journeys Booster

Extend and integrate

Oracle Journeys

Copyright copy 2021 Oracle andor its affiliates |

Only Oracle delivers the completeEnterprise Employee Experience

bull Complete Enterprise experience with HCM and Service Delivery on one platform

bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud

bull Secure Single Source with HR ownership

bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise

bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions

bull Intelligent Automatically generates employee journeys based on AI and ML

bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams

bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes

Copyright copy 2021 Oracle andor its affiliates |

What Does Good EX Look Like Lists Donrsquot Help

Best Places to Work

4 Best Place to Work lists compared

1020 companies

6 company on all 4 lists (05) 100 Best Companies to Work For

Worlds Best Workplacestrade 11 companies on 3 lists (1)

63 companies on 2 lists (6)

940 companies on 1 list (92)

THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19

EX is Still Inconsistent

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20

21

Employee Experience Becoming Irresistible

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 14: Oracle and Bersin EXP Sept 15 2021.pptx

Oracle Enterprise Experience

bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast

bull Every interaction must matter

Copyright copy 2021 Oracle andor its affiliates |

Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational

bull Personalized ndash tailored to you and your company

bull Intelligent - with AI-driven recommendations to support your needs

bull Contextual - providing the right journey at the right time

bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications

bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams

Copyright copy 2021 Oracle andor its affiliates |

-

One enterprise employee experience for all

Personal

bull Find dependent and elder care

bull Return to work safely

bull Manage my health and well being

bull Vaccination Tracking

Administrative

bull Open a new facility

bull Manage expenses

bull Reorganize the workforce

bull Project Management

bull Project Time Management

bull Employee Reimbursements

Operational

bull Prepare for a new fiscal year

bull Plan for an acquisition

bull Launch a new product

bull Vendor OnOff boarding

bull Budgeting and Position Control

Professional

bull Discover gigs

bull Grow your career

bull Get started with global work

Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster

Copyright copy 2021 Oracle andor its affiliates |

Delivering the complete enterprise experience

Journeys LaunchPad

Explore and engage

Journeys Creator

Build and assign

Journeys Booster

Extend and integrate

Oracle Journeys

Copyright copy 2021 Oracle andor its affiliates |

Only Oracle delivers the completeEnterprise Employee Experience

bull Complete Enterprise experience with HCM and Service Delivery on one platform

bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud

bull Secure Single Source with HR ownership

bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise

bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions

bull Intelligent Automatically generates employee journeys based on AI and ML

bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams

bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes

Copyright copy 2021 Oracle andor its affiliates |

What Does Good EX Look Like Lists Donrsquot Help

Best Places to Work

4 Best Place to Work lists compared

1020 companies

6 company on all 4 lists (05) 100 Best Companies to Work For

Worlds Best Workplacestrade 11 companies on 3 lists (1)

63 companies on 2 lists (6)

940 companies on 1 list (92)

THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19

EX is Still Inconsistent

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20

21

Employee Experience Becoming Irresistible

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 15: Oracle and Bersin EXP Sept 15 2021.pptx

Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational

bull Personalized ndash tailored to you and your company

bull Intelligent - with AI-driven recommendations to support your needs

bull Contextual - providing the right journey at the right time

bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications

bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams

Copyright copy 2021 Oracle andor its affiliates |

-

One enterprise employee experience for all

Personal

bull Find dependent and elder care

bull Return to work safely

bull Manage my health and well being

bull Vaccination Tracking

Administrative

bull Open a new facility

bull Manage expenses

bull Reorganize the workforce

bull Project Management

bull Project Time Management

bull Employee Reimbursements

Operational

bull Prepare for a new fiscal year

bull Plan for an acquisition

bull Launch a new product

bull Vendor OnOff boarding

bull Budgeting and Position Control

Professional

bull Discover gigs

bull Grow your career

bull Get started with global work

Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster

Copyright copy 2021 Oracle andor its affiliates |

Delivering the complete enterprise experience

Journeys LaunchPad

Explore and engage

Journeys Creator

Build and assign

Journeys Booster

Extend and integrate

Oracle Journeys

Copyright copy 2021 Oracle andor its affiliates |

Only Oracle delivers the completeEnterprise Employee Experience

bull Complete Enterprise experience with HCM and Service Delivery on one platform

bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud

bull Secure Single Source with HR ownership

bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise

bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions

bull Intelligent Automatically generates employee journeys based on AI and ML

bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams

bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes

Copyright copy 2021 Oracle andor its affiliates |

What Does Good EX Look Like Lists Donrsquot Help

Best Places to Work

4 Best Place to Work lists compared

1020 companies

6 company on all 4 lists (05) 100 Best Companies to Work For

Worlds Best Workplacestrade 11 companies on 3 lists (1)

63 companies on 2 lists (6)

940 companies on 1 list (92)

THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19

EX is Still Inconsistent

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20

21

Employee Experience Becoming Irresistible

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 16: Oracle and Bersin EXP Sept 15 2021.pptx

-

One enterprise employee experience for all

Personal

bull Find dependent and elder care

bull Return to work safely

bull Manage my health and well being

bull Vaccination Tracking

Administrative

bull Open a new facility

bull Manage expenses

bull Reorganize the workforce

bull Project Management

bull Project Time Management

bull Employee Reimbursements

Operational

bull Prepare for a new fiscal year

bull Plan for an acquisition

bull Launch a new product

bull Vendor OnOff boarding

bull Budgeting and Position Control

Professional

bull Discover gigs

bull Grow your career

bull Get started with global work

Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster

Copyright copy 2021 Oracle andor its affiliates |

Delivering the complete enterprise experience

Journeys LaunchPad

Explore and engage

Journeys Creator

Build and assign

Journeys Booster

Extend and integrate

Oracle Journeys

Copyright copy 2021 Oracle andor its affiliates |

Only Oracle delivers the completeEnterprise Employee Experience

bull Complete Enterprise experience with HCM and Service Delivery on one platform

bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud

bull Secure Single Source with HR ownership

bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise

bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions

bull Intelligent Automatically generates employee journeys based on AI and ML

bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams

bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes

Copyright copy 2021 Oracle andor its affiliates |

What Does Good EX Look Like Lists Donrsquot Help

Best Places to Work

4 Best Place to Work lists compared

1020 companies

6 company on all 4 lists (05) 100 Best Companies to Work For

Worlds Best Workplacestrade 11 companies on 3 lists (1)

63 companies on 2 lists (6)

940 companies on 1 list (92)

THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19

EX is Still Inconsistent

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20

21

Employee Experience Becoming Irresistible

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 17: Oracle and Bersin EXP Sept 15 2021.pptx

Delivering the complete enterprise experience

Journeys LaunchPad

Explore and engage

Journeys Creator

Build and assign

Journeys Booster

Extend and integrate

Oracle Journeys

Copyright copy 2021 Oracle andor its affiliates |

Only Oracle delivers the completeEnterprise Employee Experience

bull Complete Enterprise experience with HCM and Service Delivery on one platform

bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud

bull Secure Single Source with HR ownership

bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise

bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions

bull Intelligent Automatically generates employee journeys based on AI and ML

bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams

bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes

Copyright copy 2021 Oracle andor its affiliates |

What Does Good EX Look Like Lists Donrsquot Help

Best Places to Work

4 Best Place to Work lists compared

1020 companies

6 company on all 4 lists (05) 100 Best Companies to Work For

Worlds Best Workplacestrade 11 companies on 3 lists (1)

63 companies on 2 lists (6)

940 companies on 1 list (92)

THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19

EX is Still Inconsistent

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20

21

Employee Experience Becoming Irresistible

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 18: Oracle and Bersin EXP Sept 15 2021.pptx

Only Oracle delivers the completeEnterprise Employee Experience

bull Complete Enterprise experience with HCM and Service Delivery on one platform

bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud

bull Secure Single Source with HR ownership

bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise

bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions

bull Intelligent Automatically generates employee journeys based on AI and ML

bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams

bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes

Copyright copy 2021 Oracle andor its affiliates |

What Does Good EX Look Like Lists Donrsquot Help

Best Places to Work

4 Best Place to Work lists compared

1020 companies

6 company on all 4 lists (05) 100 Best Companies to Work For

Worlds Best Workplacestrade 11 companies on 3 lists (1)

63 companies on 2 lists (6)

940 companies on 1 list (92)

THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19

EX is Still Inconsistent

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20

21

Employee Experience Becoming Irresistible

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 19: Oracle and Bersin EXP Sept 15 2021.pptx

What Does Good EX Look Like Lists Donrsquot Help

Best Places to Work

4 Best Place to Work lists compared

1020 companies

6 company on all 4 lists (05) 100 Best Companies to Work For

Worlds Best Workplacestrade 11 companies on 3 lists (1)

63 companies on 2 lists (6)

940 companies on 1 list (92)

THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19

EX is Still Inconsistent

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20

21

Employee Experience Becoming Irresistible

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 20: Oracle and Bersin EXP Sept 15 2021.pptx

EX is Still Inconsistent

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20

21

Employee Experience Becoming Irresistible

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 21: Oracle and Bersin EXP Sept 15 2021.pptx

21

Employee Experience Becoming Irresistible

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 22: Oracle and Bersin EXP Sept 15 2021.pptx

The Irresistible Organization A Holistic View of EX

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Trust in the Organization

Job and values fit

Autonomy and agency

Agile teams supportive coworkers

Time to focus innovate and recover

Clear goals with stretch opportunity

Regular coaching and feedback

A focus on management development

Transparent simple performance management

Tools processes and systems to get work done productively

Appreciation recognition and rewards

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Safety and security in all aspects of work

Personal fitness health and physical wellbeing support

Psychological and emotional wellbeing and support

Family and financial support

Open facilitated job and role mobility

Career growth in multiple paths

Many forms of learning as needed

A culture that supports learning

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Technologies and Services

Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 23: Oracle and Bersin EXP Sept 15 2021.pptx

Trust Inclusion and Care Matter Most

Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work

productively

Personal fitness health and physical wellbeing support

Psychological and Many forms of learning as emotional wellbeing and needed support

Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning

Meaningful Work

Strong Management

Positive Workplace

Health amp Wellbeing

Growth Opportunity

Open facilitated job and role mobility

Autonomy and agency Regular coaching and feedback

Appreciation recognition and rewards

Career growth in multiple paths

Agile teams supportive coworkers

A focus on management development

Flexible hours and workspace

Inclusive diverse and sense of belonging and community

Strength of impact Moderate Medium

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

High Very High

httpsjoshbersincomex-definitive-guide-2021

Trust in the Organization

Mission and purpose beyond financial goals

Transparency empathy and integrity of leadership

Continuous investment in people

Focus on society environment and community

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 24: Oracle and Bersin EXP Sept 15 2021.pptx

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact

Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high

Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High

Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High

Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium

Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium

Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium

Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium

Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium

Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium

Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium

Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium

Operate under a people-first approach Continuous investment in people Trust in the Organization Medium

See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate

Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate

Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 25: Oracle and Bersin EXP Sept 15 2021.pptx

Perks or Pay Donrsquot Matter Much

Support Areas

Health and Wellbeing Tools

Enabling Organizational Practices

Physical safety at work

Flexible schedules and job roles

Support to reduce stress and burnout

Total Rewards

Above-average pay and personalized benefits

Generous benefits options for physical mental and financial wellbeing

Learning opportunities and time to learn

Meaningful Work

Pre-hire assessments to help job match

Staff up with more people to allow for better customer results

Check workload and address overload

Remote Work

Tools and resources for remote work

Remote work toolkit and support

Flexibility to work remotely

Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 26: Oracle and Bersin EXP Sept 15 2021.pptx

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 27: Oracle and Bersin EXP Sept 15 2021.pptx

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

The Employee Experience Maturity Model

httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 28: Oracle and Bersin EXP Sept 15 2021.pptx

Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

EX Maturity Really Makes a Difference

httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 29: Oracle and Bersin EXP Sept 15 2021.pptx

Innovation-Dependent Industries Do Much Better

47

31

45 40

53

25 27 23 25

35

50 29

10

6

25 16 21 15

18

12 19

6 50

18 25

35 27 33

64

6

19 24 25 22 29 28

18

Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience

Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 30: Oracle and Bersin EXP Sept 15 2021.pptx

30

Working Solutions

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 31: Oracle and Bersin EXP Sept 15 2021.pptx

Post-Pandemic EX Safety Focus Overwhelmed Workers

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 32: Oracle and Bersin EXP Sept 15 2021.pptx

The Top Findings of Employee Experience

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 33: Oracle and Bersin EXP Sept 15 2021.pptx

EX Excellence Directly Leads To Business Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 34: Oracle and Bersin EXP Sept 15 2021.pptx

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34

Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking

IBM Driving a Culture of Growth Holistically

Kraft Heinz Operating with Empathy and Care

Microsoft Daily Polling to Create a Meaningful Employee Experience

Unilever Creating the Future of Work by Making Every Day Simple

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 35: Oracle and Bersin EXP Sept 15 2021.pptx

35

A Look at Technology

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 36: Oracle and Bersin EXP Sept 15 2021.pptx

The New HR Tech Integrating Work and Life

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 37: Oracle and Bersin EXP Sept 15 2021.pptx

EX Maturity and Technology Go Hand in Hand

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 38: Oracle and Bersin EXP Sept 15 2021.pptx

Technology That Matters Analytics KM Learning

httpsjoshbersincomex-definitive-guide-2021

The Top 10 Technology Practices Ordered by Impact on Overall Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 39: Oracle and Bersin EXP Sept 15 2021.pptx

Different Technology Practices for Different Outcomes

Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 40: Oracle and Bersin EXP Sept 15 2021.pptx

A Comprehensive Listening Approach

Crowdsourcing Email Open Feedback

Pulse Surveys Calendar Work Behavior

Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis

Exit

Help Tickets

Candidate Experience Customer Experience

AnnualSurvey

Interviews

Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 41: Oracle and Bersin EXP Sept 15 2021.pptx

41

Getting Started

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 42: Oracle and Bersin EXP Sept 15 2021.pptx

Advancing in EX Maturity

Enable everybody to grow

Empower leaders to drive the mission

Power a culture of helping others

httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 43: Oracle and Bersin EXP Sept 15 2021.pptx

Getting Started with EX

1 ENVISION THE FUTURE

The Northstar Define your EX vision The Team Cross-functional wins

2 ASSESS THE CURRENT STATE

Prioritize Assess maturity and define gaps Listen Create a comprehensive program

3

4

DESIGN GREAT EXPERIENCES

Empathy Define personas and journeys Holistic Design the entire experience

TEST ITERATE OPERATIONALIZE

Scale Start small and operationalize Improve Measure and enhance

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 44: Oracle and Bersin EXP Sept 15 2021.pptx

Itrsquos Time for Human-Centered Leadership

Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021

Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 45: Oracle and Bersin EXP Sept 15 2021.pptx

What can you do today Work made human for thousands of customers

With so much at stake our community of over 55000

HCM members is coming together sharing advice and

finding new ways to support their workforce

bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey

cloudcustomerconnectoraclecom

Copyright copy 2021 Oracle andor its affiliates

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm

Page 46: Oracle and Bersin EXP Sept 15 2021.pptx

Thank you

So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future

To learn more about Oracle Cloud Human Capital Management visit

oraclecomhcm