Excellence in EX: What Really Works
Excellence in EX What Really Works
I N T R OD U C T I O N
Nancy Estell-Zoder Kathi Enderes Vice President Vice President of Research Oracle Cloud Product Strategy The Josh Bersin Company
httpswwwlinkedincominnancy-estell- httpswwwlinkedincominkathienderes zoder-9b0648
The Irresistible Organization
The Definitive Guide Employee Experience
copy 2021 THE JOSH BERSIN COMPANY | ALL RIGHTS RESERVED | NOT FOR DISTRIBUTION | LICENSED MATERIAL
4
Why EX Really Matters Now
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 5
2021 Theme Business Transformation
Coronavirus Crash
Global Pandemic
Back to Work
Transformed Business
Unemployment Rate Is Quickly Dropping
Feb 2022
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 6
Pandemic Response Study Ten Practices
httpsjoshbersincombusiness-resilience-the-global-covid-19-pandemic-response-study
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 7
Value of the Enterprise Experience
-
-
How HR is propelling the organization forward
Respond to the pandemic
bull COVID 19 sick leave mental health resources
bull Rapid hiring layoffs furloughs etc
bull Temporary remote blended workforce
Copyright copy 2021 Oracle andor its affiliates
Redefine the workplace
bull Health amp safety protocols
bull Onboardingre boarding
bull Upskilling amp reskilling
Reimagine the way we work
bull Diversity equity amp inclusion
bull Employee experience
bull Flexible work arrangements
9
Oracle Cloud HCM Delivering innovation
Enterprise Employee Experience Adaptable best practices Talent supply chain
From Industrial Engineering to Design for Success
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11
A Wide Range of Employee Experience Issues
EX is a strategy to help people do their best and be their best
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12
Value of Oraclersquos Enterprise Experience
Oracle Enterprise Experience
bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast
bull Every interaction must matter
Copyright copy 2021 Oracle andor its affiliates |
Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational
bull Personalized ndash tailored to you and your company
bull Intelligent - with AI-driven recommendations to support your needs
bull Contextual - providing the right journey at the right time
bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications
bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams
Copyright copy 2021 Oracle andor its affiliates |
-
One enterprise employee experience for all
Personal
bull Find dependent and elder care
bull Return to work safely
bull Manage my health and well being
bull Vaccination Tracking
Administrative
bull Open a new facility
bull Manage expenses
bull Reorganize the workforce
bull Project Management
bull Project Time Management
bull Employee Reimbursements
Operational
bull Prepare for a new fiscal year
bull Plan for an acquisition
bull Launch a new product
bull Vendor OnOff boarding
bull Budgeting and Position Control
Professional
bull Discover gigs
bull Grow your career
bull Get started with global work
Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster
Copyright copy 2021 Oracle andor its affiliates |
Delivering the complete enterprise experience
Journeys LaunchPad
Explore and engage
Journeys Creator
Build and assign
Journeys Booster
Extend and integrate
Oracle Journeys
Copyright copy 2021 Oracle andor its affiliates |
Only Oracle delivers the completeEnterprise Employee Experience
bull Complete Enterprise experience with HCM and Service Delivery on one platform
bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud
bull Secure Single Source with HR ownership
bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise
bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions
bull Intelligent Automatically generates employee journeys based on AI and ML
bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams
bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes
Copyright copy 2021 Oracle andor its affiliates |
What Does Good EX Look Like Lists Donrsquot Help
Best Places to Work
4 Best Place to Work lists compared
1020 companies
6 company on all 4 lists (05) 100 Best Companies to Work For
Worlds Best Workplacestrade 11 companies on 3 lists (1)
63 companies on 2 lists (6)
940 companies on 1 list (92)
THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19
EX is Still Inconsistent
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20
21
Employee Experience Becoming Irresistible
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
I N T R OD U C T I O N
Nancy Estell-Zoder Kathi Enderes Vice President Vice President of Research Oracle Cloud Product Strategy The Josh Bersin Company
httpswwwlinkedincominnancy-estell- httpswwwlinkedincominkathienderes zoder-9b0648
The Irresistible Organization
The Definitive Guide Employee Experience
copy 2021 THE JOSH BERSIN COMPANY | ALL RIGHTS RESERVED | NOT FOR DISTRIBUTION | LICENSED MATERIAL
4
Why EX Really Matters Now
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 5
2021 Theme Business Transformation
Coronavirus Crash
Global Pandemic
Back to Work
Transformed Business
Unemployment Rate Is Quickly Dropping
Feb 2022
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 6
Pandemic Response Study Ten Practices
httpsjoshbersincombusiness-resilience-the-global-covid-19-pandemic-response-study
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 7
Value of the Enterprise Experience
-
-
How HR is propelling the organization forward
Respond to the pandemic
bull COVID 19 sick leave mental health resources
bull Rapid hiring layoffs furloughs etc
bull Temporary remote blended workforce
Copyright copy 2021 Oracle andor its affiliates
Redefine the workplace
bull Health amp safety protocols
bull Onboardingre boarding
bull Upskilling amp reskilling
Reimagine the way we work
bull Diversity equity amp inclusion
bull Employee experience
bull Flexible work arrangements
9
Oracle Cloud HCM Delivering innovation
Enterprise Employee Experience Adaptable best practices Talent supply chain
From Industrial Engineering to Design for Success
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11
A Wide Range of Employee Experience Issues
EX is a strategy to help people do their best and be their best
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12
Value of Oraclersquos Enterprise Experience
Oracle Enterprise Experience
bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast
bull Every interaction must matter
Copyright copy 2021 Oracle andor its affiliates |
Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational
bull Personalized ndash tailored to you and your company
bull Intelligent - with AI-driven recommendations to support your needs
bull Contextual - providing the right journey at the right time
bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications
bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams
Copyright copy 2021 Oracle andor its affiliates |
-
One enterprise employee experience for all
Personal
bull Find dependent and elder care
bull Return to work safely
bull Manage my health and well being
bull Vaccination Tracking
Administrative
bull Open a new facility
bull Manage expenses
bull Reorganize the workforce
bull Project Management
bull Project Time Management
bull Employee Reimbursements
Operational
bull Prepare for a new fiscal year
bull Plan for an acquisition
bull Launch a new product
bull Vendor OnOff boarding
bull Budgeting and Position Control
Professional
bull Discover gigs
bull Grow your career
bull Get started with global work
Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster
Copyright copy 2021 Oracle andor its affiliates |
Delivering the complete enterprise experience
Journeys LaunchPad
Explore and engage
Journeys Creator
Build and assign
Journeys Booster
Extend and integrate
Oracle Journeys
Copyright copy 2021 Oracle andor its affiliates |
Only Oracle delivers the completeEnterprise Employee Experience
bull Complete Enterprise experience with HCM and Service Delivery on one platform
bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud
bull Secure Single Source with HR ownership
bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise
bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions
bull Intelligent Automatically generates employee journeys based on AI and ML
bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams
bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes
Copyright copy 2021 Oracle andor its affiliates |
What Does Good EX Look Like Lists Donrsquot Help
Best Places to Work
4 Best Place to Work lists compared
1020 companies
6 company on all 4 lists (05) 100 Best Companies to Work For
Worlds Best Workplacestrade 11 companies on 3 lists (1)
63 companies on 2 lists (6)
940 companies on 1 list (92)
THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19
EX is Still Inconsistent
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20
21
Employee Experience Becoming Irresistible
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
The Irresistible Organization
The Definitive Guide Employee Experience
copy 2021 THE JOSH BERSIN COMPANY | ALL RIGHTS RESERVED | NOT FOR DISTRIBUTION | LICENSED MATERIAL
4
Why EX Really Matters Now
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 5
2021 Theme Business Transformation
Coronavirus Crash
Global Pandemic
Back to Work
Transformed Business
Unemployment Rate Is Quickly Dropping
Feb 2022
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 6
Pandemic Response Study Ten Practices
httpsjoshbersincombusiness-resilience-the-global-covid-19-pandemic-response-study
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 7
Value of the Enterprise Experience
-
-
How HR is propelling the organization forward
Respond to the pandemic
bull COVID 19 sick leave mental health resources
bull Rapid hiring layoffs furloughs etc
bull Temporary remote blended workforce
Copyright copy 2021 Oracle andor its affiliates
Redefine the workplace
bull Health amp safety protocols
bull Onboardingre boarding
bull Upskilling amp reskilling
Reimagine the way we work
bull Diversity equity amp inclusion
bull Employee experience
bull Flexible work arrangements
9
Oracle Cloud HCM Delivering innovation
Enterprise Employee Experience Adaptable best practices Talent supply chain
From Industrial Engineering to Design for Success
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11
A Wide Range of Employee Experience Issues
EX is a strategy to help people do their best and be their best
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12
Value of Oraclersquos Enterprise Experience
Oracle Enterprise Experience
bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast
bull Every interaction must matter
Copyright copy 2021 Oracle andor its affiliates |
Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational
bull Personalized ndash tailored to you and your company
bull Intelligent - with AI-driven recommendations to support your needs
bull Contextual - providing the right journey at the right time
bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications
bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams
Copyright copy 2021 Oracle andor its affiliates |
-
One enterprise employee experience for all
Personal
bull Find dependent and elder care
bull Return to work safely
bull Manage my health and well being
bull Vaccination Tracking
Administrative
bull Open a new facility
bull Manage expenses
bull Reorganize the workforce
bull Project Management
bull Project Time Management
bull Employee Reimbursements
Operational
bull Prepare for a new fiscal year
bull Plan for an acquisition
bull Launch a new product
bull Vendor OnOff boarding
bull Budgeting and Position Control
Professional
bull Discover gigs
bull Grow your career
bull Get started with global work
Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster
Copyright copy 2021 Oracle andor its affiliates |
Delivering the complete enterprise experience
Journeys LaunchPad
Explore and engage
Journeys Creator
Build and assign
Journeys Booster
Extend and integrate
Oracle Journeys
Copyright copy 2021 Oracle andor its affiliates |
Only Oracle delivers the completeEnterprise Employee Experience
bull Complete Enterprise experience with HCM and Service Delivery on one platform
bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud
bull Secure Single Source with HR ownership
bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise
bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions
bull Intelligent Automatically generates employee journeys based on AI and ML
bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams
bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes
Copyright copy 2021 Oracle andor its affiliates |
What Does Good EX Look Like Lists Donrsquot Help
Best Places to Work
4 Best Place to Work lists compared
1020 companies
6 company on all 4 lists (05) 100 Best Companies to Work For
Worlds Best Workplacestrade 11 companies on 3 lists (1)
63 companies on 2 lists (6)
940 companies on 1 list (92)
THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19
EX is Still Inconsistent
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20
21
Employee Experience Becoming Irresistible
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
4
Why EX Really Matters Now
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 5
2021 Theme Business Transformation
Coronavirus Crash
Global Pandemic
Back to Work
Transformed Business
Unemployment Rate Is Quickly Dropping
Feb 2022
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 6
Pandemic Response Study Ten Practices
httpsjoshbersincombusiness-resilience-the-global-covid-19-pandemic-response-study
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 7
Value of the Enterprise Experience
-
-
How HR is propelling the organization forward
Respond to the pandemic
bull COVID 19 sick leave mental health resources
bull Rapid hiring layoffs furloughs etc
bull Temporary remote blended workforce
Copyright copy 2021 Oracle andor its affiliates
Redefine the workplace
bull Health amp safety protocols
bull Onboardingre boarding
bull Upskilling amp reskilling
Reimagine the way we work
bull Diversity equity amp inclusion
bull Employee experience
bull Flexible work arrangements
9
Oracle Cloud HCM Delivering innovation
Enterprise Employee Experience Adaptable best practices Talent supply chain
From Industrial Engineering to Design for Success
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11
A Wide Range of Employee Experience Issues
EX is a strategy to help people do their best and be their best
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12
Value of Oraclersquos Enterprise Experience
Oracle Enterprise Experience
bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast
bull Every interaction must matter
Copyright copy 2021 Oracle andor its affiliates |
Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational
bull Personalized ndash tailored to you and your company
bull Intelligent - with AI-driven recommendations to support your needs
bull Contextual - providing the right journey at the right time
bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications
bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams
Copyright copy 2021 Oracle andor its affiliates |
-
One enterprise employee experience for all
Personal
bull Find dependent and elder care
bull Return to work safely
bull Manage my health and well being
bull Vaccination Tracking
Administrative
bull Open a new facility
bull Manage expenses
bull Reorganize the workforce
bull Project Management
bull Project Time Management
bull Employee Reimbursements
Operational
bull Prepare for a new fiscal year
bull Plan for an acquisition
bull Launch a new product
bull Vendor OnOff boarding
bull Budgeting and Position Control
Professional
bull Discover gigs
bull Grow your career
bull Get started with global work
Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster
Copyright copy 2021 Oracle andor its affiliates |
Delivering the complete enterprise experience
Journeys LaunchPad
Explore and engage
Journeys Creator
Build and assign
Journeys Booster
Extend and integrate
Oracle Journeys
Copyright copy 2021 Oracle andor its affiliates |
Only Oracle delivers the completeEnterprise Employee Experience
bull Complete Enterprise experience with HCM and Service Delivery on one platform
bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud
bull Secure Single Source with HR ownership
bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise
bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions
bull Intelligent Automatically generates employee journeys based on AI and ML
bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams
bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes
Copyright copy 2021 Oracle andor its affiliates |
What Does Good EX Look Like Lists Donrsquot Help
Best Places to Work
4 Best Place to Work lists compared
1020 companies
6 company on all 4 lists (05) 100 Best Companies to Work For
Worlds Best Workplacestrade 11 companies on 3 lists (1)
63 companies on 2 lists (6)
940 companies on 1 list (92)
THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19
EX is Still Inconsistent
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20
21
Employee Experience Becoming Irresistible
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 5
2021 Theme Business Transformation
Coronavirus Crash
Global Pandemic
Back to Work
Transformed Business
Unemployment Rate Is Quickly Dropping
Feb 2022
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 6
Pandemic Response Study Ten Practices
httpsjoshbersincombusiness-resilience-the-global-covid-19-pandemic-response-study
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 7
Value of the Enterprise Experience
-
-
How HR is propelling the organization forward
Respond to the pandemic
bull COVID 19 sick leave mental health resources
bull Rapid hiring layoffs furloughs etc
bull Temporary remote blended workforce
Copyright copy 2021 Oracle andor its affiliates
Redefine the workplace
bull Health amp safety protocols
bull Onboardingre boarding
bull Upskilling amp reskilling
Reimagine the way we work
bull Diversity equity amp inclusion
bull Employee experience
bull Flexible work arrangements
9
Oracle Cloud HCM Delivering innovation
Enterprise Employee Experience Adaptable best practices Talent supply chain
From Industrial Engineering to Design for Success
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11
A Wide Range of Employee Experience Issues
EX is a strategy to help people do their best and be their best
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12
Value of Oraclersquos Enterprise Experience
Oracle Enterprise Experience
bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast
bull Every interaction must matter
Copyright copy 2021 Oracle andor its affiliates |
Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational
bull Personalized ndash tailored to you and your company
bull Intelligent - with AI-driven recommendations to support your needs
bull Contextual - providing the right journey at the right time
bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications
bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams
Copyright copy 2021 Oracle andor its affiliates |
-
One enterprise employee experience for all
Personal
bull Find dependent and elder care
bull Return to work safely
bull Manage my health and well being
bull Vaccination Tracking
Administrative
bull Open a new facility
bull Manage expenses
bull Reorganize the workforce
bull Project Management
bull Project Time Management
bull Employee Reimbursements
Operational
bull Prepare for a new fiscal year
bull Plan for an acquisition
bull Launch a new product
bull Vendor OnOff boarding
bull Budgeting and Position Control
Professional
bull Discover gigs
bull Grow your career
bull Get started with global work
Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster
Copyright copy 2021 Oracle andor its affiliates |
Delivering the complete enterprise experience
Journeys LaunchPad
Explore and engage
Journeys Creator
Build and assign
Journeys Booster
Extend and integrate
Oracle Journeys
Copyright copy 2021 Oracle andor its affiliates |
Only Oracle delivers the completeEnterprise Employee Experience
bull Complete Enterprise experience with HCM and Service Delivery on one platform
bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud
bull Secure Single Source with HR ownership
bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise
bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions
bull Intelligent Automatically generates employee journeys based on AI and ML
bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams
bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes
Copyright copy 2021 Oracle andor its affiliates |
What Does Good EX Look Like Lists Donrsquot Help
Best Places to Work
4 Best Place to Work lists compared
1020 companies
6 company on all 4 lists (05) 100 Best Companies to Work For
Worlds Best Workplacestrade 11 companies on 3 lists (1)
63 companies on 2 lists (6)
940 companies on 1 list (92)
THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19
EX is Still Inconsistent
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20
21
Employee Experience Becoming Irresistible
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Unemployment Rate Is Quickly Dropping
Feb 2022
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 6
Pandemic Response Study Ten Practices
httpsjoshbersincombusiness-resilience-the-global-covid-19-pandemic-response-study
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 7
Value of the Enterprise Experience
-
-
How HR is propelling the organization forward
Respond to the pandemic
bull COVID 19 sick leave mental health resources
bull Rapid hiring layoffs furloughs etc
bull Temporary remote blended workforce
Copyright copy 2021 Oracle andor its affiliates
Redefine the workplace
bull Health amp safety protocols
bull Onboardingre boarding
bull Upskilling amp reskilling
Reimagine the way we work
bull Diversity equity amp inclusion
bull Employee experience
bull Flexible work arrangements
9
Oracle Cloud HCM Delivering innovation
Enterprise Employee Experience Adaptable best practices Talent supply chain
From Industrial Engineering to Design for Success
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11
A Wide Range of Employee Experience Issues
EX is a strategy to help people do their best and be their best
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12
Value of Oraclersquos Enterprise Experience
Oracle Enterprise Experience
bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast
bull Every interaction must matter
Copyright copy 2021 Oracle andor its affiliates |
Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational
bull Personalized ndash tailored to you and your company
bull Intelligent - with AI-driven recommendations to support your needs
bull Contextual - providing the right journey at the right time
bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications
bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams
Copyright copy 2021 Oracle andor its affiliates |
-
One enterprise employee experience for all
Personal
bull Find dependent and elder care
bull Return to work safely
bull Manage my health and well being
bull Vaccination Tracking
Administrative
bull Open a new facility
bull Manage expenses
bull Reorganize the workforce
bull Project Management
bull Project Time Management
bull Employee Reimbursements
Operational
bull Prepare for a new fiscal year
bull Plan for an acquisition
bull Launch a new product
bull Vendor OnOff boarding
bull Budgeting and Position Control
Professional
bull Discover gigs
bull Grow your career
bull Get started with global work
Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster
Copyright copy 2021 Oracle andor its affiliates |
Delivering the complete enterprise experience
Journeys LaunchPad
Explore and engage
Journeys Creator
Build and assign
Journeys Booster
Extend and integrate
Oracle Journeys
Copyright copy 2021 Oracle andor its affiliates |
Only Oracle delivers the completeEnterprise Employee Experience
bull Complete Enterprise experience with HCM and Service Delivery on one platform
bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud
bull Secure Single Source with HR ownership
bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise
bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions
bull Intelligent Automatically generates employee journeys based on AI and ML
bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams
bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes
Copyright copy 2021 Oracle andor its affiliates |
What Does Good EX Look Like Lists Donrsquot Help
Best Places to Work
4 Best Place to Work lists compared
1020 companies
6 company on all 4 lists (05) 100 Best Companies to Work For
Worlds Best Workplacestrade 11 companies on 3 lists (1)
63 companies on 2 lists (6)
940 companies on 1 list (92)
THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19
EX is Still Inconsistent
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20
21
Employee Experience Becoming Irresistible
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Pandemic Response Study Ten Practices
httpsjoshbersincombusiness-resilience-the-global-covid-19-pandemic-response-study
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 7
Value of the Enterprise Experience
-
-
How HR is propelling the organization forward
Respond to the pandemic
bull COVID 19 sick leave mental health resources
bull Rapid hiring layoffs furloughs etc
bull Temporary remote blended workforce
Copyright copy 2021 Oracle andor its affiliates
Redefine the workplace
bull Health amp safety protocols
bull Onboardingre boarding
bull Upskilling amp reskilling
Reimagine the way we work
bull Diversity equity amp inclusion
bull Employee experience
bull Flexible work arrangements
9
Oracle Cloud HCM Delivering innovation
Enterprise Employee Experience Adaptable best practices Talent supply chain
From Industrial Engineering to Design for Success
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11
A Wide Range of Employee Experience Issues
EX is a strategy to help people do their best and be their best
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12
Value of Oraclersquos Enterprise Experience
Oracle Enterprise Experience
bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast
bull Every interaction must matter
Copyright copy 2021 Oracle andor its affiliates |
Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational
bull Personalized ndash tailored to you and your company
bull Intelligent - with AI-driven recommendations to support your needs
bull Contextual - providing the right journey at the right time
bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications
bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams
Copyright copy 2021 Oracle andor its affiliates |
-
One enterprise employee experience for all
Personal
bull Find dependent and elder care
bull Return to work safely
bull Manage my health and well being
bull Vaccination Tracking
Administrative
bull Open a new facility
bull Manage expenses
bull Reorganize the workforce
bull Project Management
bull Project Time Management
bull Employee Reimbursements
Operational
bull Prepare for a new fiscal year
bull Plan for an acquisition
bull Launch a new product
bull Vendor OnOff boarding
bull Budgeting and Position Control
Professional
bull Discover gigs
bull Grow your career
bull Get started with global work
Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster
Copyright copy 2021 Oracle andor its affiliates |
Delivering the complete enterprise experience
Journeys LaunchPad
Explore and engage
Journeys Creator
Build and assign
Journeys Booster
Extend and integrate
Oracle Journeys
Copyright copy 2021 Oracle andor its affiliates |
Only Oracle delivers the completeEnterprise Employee Experience
bull Complete Enterprise experience with HCM and Service Delivery on one platform
bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud
bull Secure Single Source with HR ownership
bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise
bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions
bull Intelligent Automatically generates employee journeys based on AI and ML
bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams
bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes
Copyright copy 2021 Oracle andor its affiliates |
What Does Good EX Look Like Lists Donrsquot Help
Best Places to Work
4 Best Place to Work lists compared
1020 companies
6 company on all 4 lists (05) 100 Best Companies to Work For
Worlds Best Workplacestrade 11 companies on 3 lists (1)
63 companies on 2 lists (6)
940 companies on 1 list (92)
THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19
EX is Still Inconsistent
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20
21
Employee Experience Becoming Irresistible
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Value of the Enterprise Experience
-
-
How HR is propelling the organization forward
Respond to the pandemic
bull COVID 19 sick leave mental health resources
bull Rapid hiring layoffs furloughs etc
bull Temporary remote blended workforce
Copyright copy 2021 Oracle andor its affiliates
Redefine the workplace
bull Health amp safety protocols
bull Onboardingre boarding
bull Upskilling amp reskilling
Reimagine the way we work
bull Diversity equity amp inclusion
bull Employee experience
bull Flexible work arrangements
9
Oracle Cloud HCM Delivering innovation
Enterprise Employee Experience Adaptable best practices Talent supply chain
From Industrial Engineering to Design for Success
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11
A Wide Range of Employee Experience Issues
EX is a strategy to help people do their best and be their best
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12
Value of Oraclersquos Enterprise Experience
Oracle Enterprise Experience
bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast
bull Every interaction must matter
Copyright copy 2021 Oracle andor its affiliates |
Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational
bull Personalized ndash tailored to you and your company
bull Intelligent - with AI-driven recommendations to support your needs
bull Contextual - providing the right journey at the right time
bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications
bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams
Copyright copy 2021 Oracle andor its affiliates |
-
One enterprise employee experience for all
Personal
bull Find dependent and elder care
bull Return to work safely
bull Manage my health and well being
bull Vaccination Tracking
Administrative
bull Open a new facility
bull Manage expenses
bull Reorganize the workforce
bull Project Management
bull Project Time Management
bull Employee Reimbursements
Operational
bull Prepare for a new fiscal year
bull Plan for an acquisition
bull Launch a new product
bull Vendor OnOff boarding
bull Budgeting and Position Control
Professional
bull Discover gigs
bull Grow your career
bull Get started with global work
Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster
Copyright copy 2021 Oracle andor its affiliates |
Delivering the complete enterprise experience
Journeys LaunchPad
Explore and engage
Journeys Creator
Build and assign
Journeys Booster
Extend and integrate
Oracle Journeys
Copyright copy 2021 Oracle andor its affiliates |
Only Oracle delivers the completeEnterprise Employee Experience
bull Complete Enterprise experience with HCM and Service Delivery on one platform
bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud
bull Secure Single Source with HR ownership
bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise
bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions
bull Intelligent Automatically generates employee journeys based on AI and ML
bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams
bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes
Copyright copy 2021 Oracle andor its affiliates |
What Does Good EX Look Like Lists Donrsquot Help
Best Places to Work
4 Best Place to Work lists compared
1020 companies
6 company on all 4 lists (05) 100 Best Companies to Work For
Worlds Best Workplacestrade 11 companies on 3 lists (1)
63 companies on 2 lists (6)
940 companies on 1 list (92)
THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19
EX is Still Inconsistent
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20
21
Employee Experience Becoming Irresistible
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
-
-
How HR is propelling the organization forward
Respond to the pandemic
bull COVID 19 sick leave mental health resources
bull Rapid hiring layoffs furloughs etc
bull Temporary remote blended workforce
Copyright copy 2021 Oracle andor its affiliates
Redefine the workplace
bull Health amp safety protocols
bull Onboardingre boarding
bull Upskilling amp reskilling
Reimagine the way we work
bull Diversity equity amp inclusion
bull Employee experience
bull Flexible work arrangements
9
Oracle Cloud HCM Delivering innovation
Enterprise Employee Experience Adaptable best practices Talent supply chain
From Industrial Engineering to Design for Success
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11
A Wide Range of Employee Experience Issues
EX is a strategy to help people do their best and be their best
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12
Value of Oraclersquos Enterprise Experience
Oracle Enterprise Experience
bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast
bull Every interaction must matter
Copyright copy 2021 Oracle andor its affiliates |
Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational
bull Personalized ndash tailored to you and your company
bull Intelligent - with AI-driven recommendations to support your needs
bull Contextual - providing the right journey at the right time
bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications
bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams
Copyright copy 2021 Oracle andor its affiliates |
-
One enterprise employee experience for all
Personal
bull Find dependent and elder care
bull Return to work safely
bull Manage my health and well being
bull Vaccination Tracking
Administrative
bull Open a new facility
bull Manage expenses
bull Reorganize the workforce
bull Project Management
bull Project Time Management
bull Employee Reimbursements
Operational
bull Prepare for a new fiscal year
bull Plan for an acquisition
bull Launch a new product
bull Vendor OnOff boarding
bull Budgeting and Position Control
Professional
bull Discover gigs
bull Grow your career
bull Get started with global work
Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster
Copyright copy 2021 Oracle andor its affiliates |
Delivering the complete enterprise experience
Journeys LaunchPad
Explore and engage
Journeys Creator
Build and assign
Journeys Booster
Extend and integrate
Oracle Journeys
Copyright copy 2021 Oracle andor its affiliates |
Only Oracle delivers the completeEnterprise Employee Experience
bull Complete Enterprise experience with HCM and Service Delivery on one platform
bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud
bull Secure Single Source with HR ownership
bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise
bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions
bull Intelligent Automatically generates employee journeys based on AI and ML
bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams
bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes
Copyright copy 2021 Oracle andor its affiliates |
What Does Good EX Look Like Lists Donrsquot Help
Best Places to Work
4 Best Place to Work lists compared
1020 companies
6 company on all 4 lists (05) 100 Best Companies to Work For
Worlds Best Workplacestrade 11 companies on 3 lists (1)
63 companies on 2 lists (6)
940 companies on 1 list (92)
THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19
EX is Still Inconsistent
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20
21
Employee Experience Becoming Irresistible
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Oracle Cloud HCM Delivering innovation
Enterprise Employee Experience Adaptable best practices Talent supply chain
From Industrial Engineering to Design for Success
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11
A Wide Range of Employee Experience Issues
EX is a strategy to help people do their best and be their best
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12
Value of Oraclersquos Enterprise Experience
Oracle Enterprise Experience
bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast
bull Every interaction must matter
Copyright copy 2021 Oracle andor its affiliates |
Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational
bull Personalized ndash tailored to you and your company
bull Intelligent - with AI-driven recommendations to support your needs
bull Contextual - providing the right journey at the right time
bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications
bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams
Copyright copy 2021 Oracle andor its affiliates |
-
One enterprise employee experience for all
Personal
bull Find dependent and elder care
bull Return to work safely
bull Manage my health and well being
bull Vaccination Tracking
Administrative
bull Open a new facility
bull Manage expenses
bull Reorganize the workforce
bull Project Management
bull Project Time Management
bull Employee Reimbursements
Operational
bull Prepare for a new fiscal year
bull Plan for an acquisition
bull Launch a new product
bull Vendor OnOff boarding
bull Budgeting and Position Control
Professional
bull Discover gigs
bull Grow your career
bull Get started with global work
Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster
Copyright copy 2021 Oracle andor its affiliates |
Delivering the complete enterprise experience
Journeys LaunchPad
Explore and engage
Journeys Creator
Build and assign
Journeys Booster
Extend and integrate
Oracle Journeys
Copyright copy 2021 Oracle andor its affiliates |
Only Oracle delivers the completeEnterprise Employee Experience
bull Complete Enterprise experience with HCM and Service Delivery on one platform
bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud
bull Secure Single Source with HR ownership
bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise
bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions
bull Intelligent Automatically generates employee journeys based on AI and ML
bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams
bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes
Copyright copy 2021 Oracle andor its affiliates |
What Does Good EX Look Like Lists Donrsquot Help
Best Places to Work
4 Best Place to Work lists compared
1020 companies
6 company on all 4 lists (05) 100 Best Companies to Work For
Worlds Best Workplacestrade 11 companies on 3 lists (1)
63 companies on 2 lists (6)
940 companies on 1 list (92)
THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19
EX is Still Inconsistent
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20
21
Employee Experience Becoming Irresistible
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
From Industrial Engineering to Design for Success
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 11
A Wide Range of Employee Experience Issues
EX is a strategy to help people do their best and be their best
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12
Value of Oraclersquos Enterprise Experience
Oracle Enterprise Experience
bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast
bull Every interaction must matter
Copyright copy 2021 Oracle andor its affiliates |
Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational
bull Personalized ndash tailored to you and your company
bull Intelligent - with AI-driven recommendations to support your needs
bull Contextual - providing the right journey at the right time
bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications
bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams
Copyright copy 2021 Oracle andor its affiliates |
-
One enterprise employee experience for all
Personal
bull Find dependent and elder care
bull Return to work safely
bull Manage my health and well being
bull Vaccination Tracking
Administrative
bull Open a new facility
bull Manage expenses
bull Reorganize the workforce
bull Project Management
bull Project Time Management
bull Employee Reimbursements
Operational
bull Prepare for a new fiscal year
bull Plan for an acquisition
bull Launch a new product
bull Vendor OnOff boarding
bull Budgeting and Position Control
Professional
bull Discover gigs
bull Grow your career
bull Get started with global work
Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster
Copyright copy 2021 Oracle andor its affiliates |
Delivering the complete enterprise experience
Journeys LaunchPad
Explore and engage
Journeys Creator
Build and assign
Journeys Booster
Extend and integrate
Oracle Journeys
Copyright copy 2021 Oracle andor its affiliates |
Only Oracle delivers the completeEnterprise Employee Experience
bull Complete Enterprise experience with HCM and Service Delivery on one platform
bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud
bull Secure Single Source with HR ownership
bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise
bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions
bull Intelligent Automatically generates employee journeys based on AI and ML
bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams
bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes
Copyright copy 2021 Oracle andor its affiliates |
What Does Good EX Look Like Lists Donrsquot Help
Best Places to Work
4 Best Place to Work lists compared
1020 companies
6 company on all 4 lists (05) 100 Best Companies to Work For
Worlds Best Workplacestrade 11 companies on 3 lists (1)
63 companies on 2 lists (6)
940 companies on 1 list (92)
THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19
EX is Still Inconsistent
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20
21
Employee Experience Becoming Irresistible
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
A Wide Range of Employee Experience Issues
EX is a strategy to help people do their best and be their best
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 12
Value of Oraclersquos Enterprise Experience
Oracle Enterprise Experience
bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast
bull Every interaction must matter
Copyright copy 2021 Oracle andor its affiliates |
Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational
bull Personalized ndash tailored to you and your company
bull Intelligent - with AI-driven recommendations to support your needs
bull Contextual - providing the right journey at the right time
bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications
bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams
Copyright copy 2021 Oracle andor its affiliates |
-
One enterprise employee experience for all
Personal
bull Find dependent and elder care
bull Return to work safely
bull Manage my health and well being
bull Vaccination Tracking
Administrative
bull Open a new facility
bull Manage expenses
bull Reorganize the workforce
bull Project Management
bull Project Time Management
bull Employee Reimbursements
Operational
bull Prepare for a new fiscal year
bull Plan for an acquisition
bull Launch a new product
bull Vendor OnOff boarding
bull Budgeting and Position Control
Professional
bull Discover gigs
bull Grow your career
bull Get started with global work
Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster
Copyright copy 2021 Oracle andor its affiliates |
Delivering the complete enterprise experience
Journeys LaunchPad
Explore and engage
Journeys Creator
Build and assign
Journeys Booster
Extend and integrate
Oracle Journeys
Copyright copy 2021 Oracle andor its affiliates |
Only Oracle delivers the completeEnterprise Employee Experience
bull Complete Enterprise experience with HCM and Service Delivery on one platform
bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud
bull Secure Single Source with HR ownership
bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise
bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions
bull Intelligent Automatically generates employee journeys based on AI and ML
bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams
bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes
Copyright copy 2021 Oracle andor its affiliates |
What Does Good EX Look Like Lists Donrsquot Help
Best Places to Work
4 Best Place to Work lists compared
1020 companies
6 company on all 4 lists (05) 100 Best Companies to Work For
Worlds Best Workplacestrade 11 companies on 3 lists (1)
63 companies on 2 lists (6)
940 companies on 1 list (92)
THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19
EX is Still Inconsistent
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20
21
Employee Experience Becoming Irresistible
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Value of Oraclersquos Enterprise Experience
Oracle Enterprise Experience
bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast
bull Every interaction must matter
Copyright copy 2021 Oracle andor its affiliates |
Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational
bull Personalized ndash tailored to you and your company
bull Intelligent - with AI-driven recommendations to support your needs
bull Contextual - providing the right journey at the right time
bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications
bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams
Copyright copy 2021 Oracle andor its affiliates |
-
One enterprise employee experience for all
Personal
bull Find dependent and elder care
bull Return to work safely
bull Manage my health and well being
bull Vaccination Tracking
Administrative
bull Open a new facility
bull Manage expenses
bull Reorganize the workforce
bull Project Management
bull Project Time Management
bull Employee Reimbursements
Operational
bull Prepare for a new fiscal year
bull Plan for an acquisition
bull Launch a new product
bull Vendor OnOff boarding
bull Budgeting and Position Control
Professional
bull Discover gigs
bull Grow your career
bull Get started with global work
Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster
Copyright copy 2021 Oracle andor its affiliates |
Delivering the complete enterprise experience
Journeys LaunchPad
Explore and engage
Journeys Creator
Build and assign
Journeys Booster
Extend and integrate
Oracle Journeys
Copyright copy 2021 Oracle andor its affiliates |
Only Oracle delivers the completeEnterprise Employee Experience
bull Complete Enterprise experience with HCM and Service Delivery on one platform
bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud
bull Secure Single Source with HR ownership
bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise
bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions
bull Intelligent Automatically generates employee journeys based on AI and ML
bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams
bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes
Copyright copy 2021 Oracle andor its affiliates |
What Does Good EX Look Like Lists Donrsquot Help
Best Places to Work
4 Best Place to Work lists compared
1020 companies
6 company on all 4 lists (05) 100 Best Companies to Work For
Worlds Best Workplacestrade 11 companies on 3 lists (1)
63 companies on 2 lists (6)
940 companies on 1 list (92)
THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19
EX is Still Inconsistent
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20
21
Employee Experience Becoming Irresistible
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Oracle Enterprise Experience
bull Like customer loyalty employee loyalty is necessary to retain brand loyalty and key talent bull Providing experiences that are relevant trusted and personalized is imperative to building relationships thatlast
bull Every interaction must matter
Copyright copy 2021 Oracle andor its affiliates |
Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational
bull Personalized ndash tailored to you and your company
bull Intelligent - with AI-driven recommendations to support your needs
bull Contextual - providing the right journey at the right time
bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications
bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams
Copyright copy 2021 Oracle andor its affiliates |
-
One enterprise employee experience for all
Personal
bull Find dependent and elder care
bull Return to work safely
bull Manage my health and well being
bull Vaccination Tracking
Administrative
bull Open a new facility
bull Manage expenses
bull Reorganize the workforce
bull Project Management
bull Project Time Management
bull Employee Reimbursements
Operational
bull Prepare for a new fiscal year
bull Plan for an acquisition
bull Launch a new product
bull Vendor OnOff boarding
bull Budgeting and Position Control
Professional
bull Discover gigs
bull Grow your career
bull Get started with global work
Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster
Copyright copy 2021 Oracle andor its affiliates |
Delivering the complete enterprise experience
Journeys LaunchPad
Explore and engage
Journeys Creator
Build and assign
Journeys Booster
Extend and integrate
Oracle Journeys
Copyright copy 2021 Oracle andor its affiliates |
Only Oracle delivers the completeEnterprise Employee Experience
bull Complete Enterprise experience with HCM and Service Delivery on one platform
bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud
bull Secure Single Source with HR ownership
bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise
bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions
bull Intelligent Automatically generates employee journeys based on AI and ML
bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams
bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes
Copyright copy 2021 Oracle andor its affiliates |
What Does Good EX Look Like Lists Donrsquot Help
Best Places to Work
4 Best Place to Work lists compared
1020 companies
6 company on all 4 lists (05) 100 Best Companies to Work For
Worlds Best Workplacestrade 11 companies on 3 lists (1)
63 companies on 2 lists (6)
940 companies on 1 list (92)
THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19
EX is Still Inconsistent
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20
21
Employee Experience Becoming Irresistible
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Oracle Journeys bull Intuitive ndash with one location for all transactions - personal professional administrative and operational
bull Personalized ndash tailored to you and your company
bull Intelligent - with AI-driven recommendations to support your needs
bull Contextual - providing the right journey at the right time
bull Cross-enterprise - connecting every business process including access to 3rd party systems and applications
bull Accessible - from desktop mobile Oracle Digital Assistant or collaboration apps like Slack and Microsoft Teams
Copyright copy 2021 Oracle andor its affiliates |
-
One enterprise employee experience for all
Personal
bull Find dependent and elder care
bull Return to work safely
bull Manage my health and well being
bull Vaccination Tracking
Administrative
bull Open a new facility
bull Manage expenses
bull Reorganize the workforce
bull Project Management
bull Project Time Management
bull Employee Reimbursements
Operational
bull Prepare for a new fiscal year
bull Plan for an acquisition
bull Launch a new product
bull Vendor OnOff boarding
bull Budgeting and Position Control
Professional
bull Discover gigs
bull Grow your career
bull Get started with global work
Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster
Copyright copy 2021 Oracle andor its affiliates |
Delivering the complete enterprise experience
Journeys LaunchPad
Explore and engage
Journeys Creator
Build and assign
Journeys Booster
Extend and integrate
Oracle Journeys
Copyright copy 2021 Oracle andor its affiliates |
Only Oracle delivers the completeEnterprise Employee Experience
bull Complete Enterprise experience with HCM and Service Delivery on one platform
bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud
bull Secure Single Source with HR ownership
bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise
bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions
bull Intelligent Automatically generates employee journeys based on AI and ML
bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams
bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes
Copyright copy 2021 Oracle andor its affiliates |
What Does Good EX Look Like Lists Donrsquot Help
Best Places to Work
4 Best Place to Work lists compared
1020 companies
6 company on all 4 lists (05) 100 Best Companies to Work For
Worlds Best Workplacestrade 11 companies on 3 lists (1)
63 companies on 2 lists (6)
940 companies on 1 list (92)
THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19
EX is Still Inconsistent
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20
21
Employee Experience Becoming Irresistible
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
-
One enterprise employee experience for all
Personal
bull Find dependent and elder care
bull Return to work safely
bull Manage my health and well being
bull Vaccination Tracking
Administrative
bull Open a new facility
bull Manage expenses
bull Reorganize the workforce
bull Project Management
bull Project Time Management
bull Employee Reimbursements
Operational
bull Prepare for a new fiscal year
bull Plan for an acquisition
bull Launch a new product
bull Vendor OnOff boarding
bull Budgeting and Position Control
Professional
bull Discover gigs
bull Grow your career
bull Get started with global work
Oracle Journeys Journeys LaunchPad | Journeys Creator | Journeys Booster
Copyright copy 2021 Oracle andor its affiliates |
Delivering the complete enterprise experience
Journeys LaunchPad
Explore and engage
Journeys Creator
Build and assign
Journeys Booster
Extend and integrate
Oracle Journeys
Copyright copy 2021 Oracle andor its affiliates |
Only Oracle delivers the completeEnterprise Employee Experience
bull Complete Enterprise experience with HCM and Service Delivery on one platform
bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud
bull Secure Single Source with HR ownership
bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise
bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions
bull Intelligent Automatically generates employee journeys based on AI and ML
bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams
bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes
Copyright copy 2021 Oracle andor its affiliates |
What Does Good EX Look Like Lists Donrsquot Help
Best Places to Work
4 Best Place to Work lists compared
1020 companies
6 company on all 4 lists (05) 100 Best Companies to Work For
Worlds Best Workplacestrade 11 companies on 3 lists (1)
63 companies on 2 lists (6)
940 companies on 1 list (92)
THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19
EX is Still Inconsistent
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20
21
Employee Experience Becoming Irresistible
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Delivering the complete enterprise experience
Journeys LaunchPad
Explore and engage
Journeys Creator
Build and assign
Journeys Booster
Extend and integrate
Oracle Journeys
Copyright copy 2021 Oracle andor its affiliates |
Only Oracle delivers the completeEnterprise Employee Experience
bull Complete Enterprise experience with HCM and Service Delivery on one platform
bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud
bull Secure Single Source with HR ownership
bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise
bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions
bull Intelligent Automatically generates employee journeys based on AI and ML
bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams
bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes
Copyright copy 2021 Oracle andor its affiliates |
What Does Good EX Look Like Lists Donrsquot Help
Best Places to Work
4 Best Place to Work lists compared
1020 companies
6 company on all 4 lists (05) 100 Best Companies to Work For
Worlds Best Workplacestrade 11 companies on 3 lists (1)
63 companies on 2 lists (6)
940 companies on 1 list (92)
THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19
EX is Still Inconsistent
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20
21
Employee Experience Becoming Irresistible
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Only Oracle delivers the completeEnterprise Employee Experience
bull Complete Enterprise experience with HCM and Service Delivery on one platform
bull No 3rd Party Workflow Tools Complete Experience in the Oracle Cloud
bull Secure Single Source with HR ownership
bull Cross-enterprise Delivers consumer-grade guided processes for the enterprise
bull Triggered Automatically generates employee journeys based on changes in HR ERP or SCM transactions
bull Intelligent Automatically generates employee journeys based on AI and ML
bull Accessible Offers guided processes across all channels browser mobile shared service DA and collaboration tools such as Slack Teams
bull Flexible Makes HR an Innovation Center by allowing creation of new journeys in minutes
Copyright copy 2021 Oracle andor its affiliates |
What Does Good EX Look Like Lists Donrsquot Help
Best Places to Work
4 Best Place to Work lists compared
1020 companies
6 company on all 4 lists (05) 100 Best Companies to Work For
Worlds Best Workplacestrade 11 companies on 3 lists (1)
63 companies on 2 lists (6)
940 companies on 1 list (92)
THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19
EX is Still Inconsistent
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20
21
Employee Experience Becoming Irresistible
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
What Does Good EX Look Like Lists Donrsquot Help
Best Places to Work
4 Best Place to Work lists compared
1020 companies
6 company on all 4 lists (05) 100 Best Companies to Work For
Worlds Best Workplacestrade 11 companies on 3 lists (1)
63 companies on 2 lists (6)
940 companies on 1 list (92)
THE WORLDrsquoS Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021 BEST EMPLOYERS
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 19
EX is Still Inconsistent
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20
21
Employee Experience Becoming Irresistible
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
EX is Still Inconsistent
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 20
21
Employee Experience Becoming Irresistible
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
21
Employee Experience Becoming Irresistible
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
The Irresistible Organization A Holistic View of EX
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Trust in the Organization
Job and values fit
Autonomy and agency
Agile teams supportive coworkers
Time to focus innovate and recover
Clear goals with stretch opportunity
Regular coaching and feedback
A focus on management development
Transparent simple performance management
Tools processes and systems to get work done productively
Appreciation recognition and rewards
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Safety and security in all aspects of work
Personal fitness health and physical wellbeing support
Psychological and emotional wellbeing and support
Family and financial support
Open facilitated job and role mobility
Career growth in multiple paths
Many forms of learning as needed
A culture that supports learning
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Technologies and Services
Foundation (Security amp Access) | Support Systems | Insights Apps | Talent Apps | Communication Apps | Work Tech
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 22
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Trust Inclusion and Care Matter Most
Job and values fit Clear goals with stretch Tools processes and Safety and security in all opportunity systems to get work done aspects of work
productively
Personal fitness health and physical wellbeing support
Psychological and Many forms of learning as emotional wellbeing and needed support
Time to focus innovate Transparent simple Family and financial A culture that supports and recover performance management support learning
Meaningful Work
Strong Management
Positive Workplace
Health amp Wellbeing
Growth Opportunity
Open facilitated job and role mobility
Autonomy and agency Regular coaching and feedback
Appreciation recognition and rewards
Career growth in multiple paths
Agile teams supportive coworkers
A focus on management development
Flexible hours and workspace
Inclusive diverse and sense of belonging and community
Strength of impact Moderate Medium
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
High Very High
httpsjoshbersincomex-definitive-guide-2021
Trust in the Organization
Mission and purpose beyond financial goals
Transparency empathy and integrity of leadership
Continuous investment in people
Focus on society environment and community
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
The Fifteen Essential Practices of EXPractice Dimension Element Relative Impact
Foster a culture of integrity and helping others Transparency empathy integrity Trust in the Organization Very high
Embed mission and purpose part of every activity Mission and purpose beyond financials Trust in the Organization High
Inspire trust in leaders to be ethical and operate with integrity Transparency empathy integrity Trust in the Organization High
Clearly communicate the mission and vision Mission and purpose beyond financials Trust in the Organization Medium
Enable open transparent and honest leadership communication Transparency empathy integrity Trust in the Organization Medium
Use fair and equitable rewards and recognition programs Appreciation recognition rewards Positive Workplace Medium
Prioritize investment in people even when business is not good Continuous investment in people Trust in the Organization Medium
Stand up for whatrsquos right even if itrsquos not popular Focus on society amp environment Trust in the Organization Medium
Encourage people to continuously develop regardless of role Career growth in multiple paths Growth Opportunities Medium
Support communities at work and a sense of belonging Inclusion diversity belonging Positive Workplace Medium
Managers help people tie their contribution to the mission Mission and purpose beyond financials Trust in the Organization Medium
Operate under a people-first approach Continuous investment in people Trust in the Organization Medium
See diversity equity amp inclusion as a business priority Continuous investment in people Trust in the Organization Moderate
Use a clear values-based management philosophy amp model A focus on management development Strong Management Moderate
Encourage employees to bring their authentic selves to work Inclusion diversity belonging Positive Workplace Moderate
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 24
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Perks or Pay Donrsquot Matter Much
Support Areas
Health and Wellbeing Tools
Enabling Organizational Practices
Physical safety at work
Flexible schedules and job roles
Support to reduce stress and burnout
Total Rewards
Above-average pay and personalized benefits
Generous benefits options for physical mental and financial wellbeing
Learning opportunities and time to learn
Meaningful Work
Pre-hire assessments to help job match
Staff up with more people to allow for better customer results
Check workload and address overload
Remote Work
Tools and resources for remote work
Remote work toolkit and support
Flexibility to work remotely
Traditional EX drivers ndash wellbeing rewards and a suitable job ndash are important but alone donrsquot differentiate outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 25
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 26
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
The Employee Experience Maturity Model
httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 27
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Percentage of organizations at that level that accomplish excellent outcomes Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
EX Maturity Really Makes a Difference
httpsjoshbersincomex-definitive-guide-2021 Highlight indicates the biggest jump from level to level
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 28
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Innovation-Dependent Industries Do Much Better
47
31
45 40
53
25 27 23 25
35
50 29
10
6
25 16 21 15
18
12 19
6 50
18 25
35 27 33
64
6
19 24 25 22 29 28
18
Innovation dependent industries ndash life sciences financial services or technology ndash tend to do better in creating an outstanding employee experience
Examples of Level 4 Companies AstraZeneca Life Sciences amp Pharma Bosch Technology EPAM Technology Hilti Manufacturing amp Industrials IBM Technology ING Financial Services Ingka Consumer Microsoft Technology PwC Professional Services Stryker Life Sciences amp Pharma TUI Group Other University of Virginia Education Vodafone Telecommunications Whirlpool Manufacturing amp Industrials Level 1 Level 2 Level 3 Level 4
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 29
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
30
Working Solutions
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Post-Pandemic EX Safety Focus Overwhelmed Workers
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 31
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
The Top Findings of Employee Experience
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 32
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
EX Excellence Directly Leads To Business Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 33
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 34
Examples of Excellence Deutsche Telekom Driving Employee Experience Through Design Thinking
IBM Driving a Culture of Growth Holistically
Kraft Heinz Operating with Empathy and Care
Microsoft Daily Polling to Create a Meaningful Employee Experience
Unilever Creating the Future of Work by Making Every Day Simple
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
35
A Look at Technology
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
The New HR Tech Integrating Work and Life
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 36
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
EX Maturity and Technology Go Hand in Hand
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021 httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 37
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Technology That Matters Analytics KM Learning
httpsjoshbersincomex-definitive-guide-2021
The Top 10 Technology Practices Ordered by Impact on Overall Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 38
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Different Technology Practices for Different Outcomes
Source The Definitive Guide Employee Experience The Josh Bersin Company 2021httpsjoshbersincomex-definitive-guide-2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 39
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
A Comprehensive Listening Approach
Crowdsourcing Email Open Feedback
Pulse Surveys Calendar Work Behavior
Integrated Reporting amp Analytics Sentiment Analysis Org Network Analysis
Exit
Help Tickets
Candidate Experience Customer Experience
AnnualSurvey
Interviews
Employment Brand Location Performance Case Management Travel Badges Performance Check-ins Appraisals
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 40
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
41
Getting Started
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Advancing in EX Maturity
Enable everybody to grow
Empower leaders to drive the mission
Power a culture of helping others
httpsjoshbersincomex-definitive-guide-2021 Source The Definitive Guide Employee Experience The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 42
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Getting Started with EX
1 ENVISION THE FUTURE
The Northstar Define your EX vision The Team Cross-functional wins
2 ASSESS THE CURRENT STATE
Prioritize Assess maturity and define gaps Listen Create a comprehensive program
3
4
DESIGN GREAT EXPERIENCES
Empathy Define personas and journeys Holistic Design the entire experience
TEST ITERATE OPERATIONALIZE
Scale Start small and operationalize Improve Measure and enhance
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 43
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
Itrsquos Time for Human-Centered Leadership
Source The Big Reset Playbook Human-Centered Leadership The Josh Bersin Company 2021
Copyright copy 2021 The Josh Bersin Company All rights reserved Not for distribution Licensed material 44
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm
What can you do today Work made human for thousands of customers
With so much at stake our community of over 55000
HCM members is coming together sharing advice and
finding new ways to support their workforce
bull Journeys Office Hours bull Journeys Forum bull Rapid Start to Journeys bull Return to the workplace Journey
cloudcustomerconnectoraclecom
Copyright copy 2021 Oracle andor its affiliates
Thank you
So that we can keep improving our events please be sure to take our one-question survey share what you thought of this topic as well as topics you would like to see in the future
To learn more about Oracle Cloud Human Capital Management visit
oraclecomhcm