OPGA Golf Operations Learning Program 2009 Opga

OPGA Golf OperationsTrainee Program

McKinley Solutions Inc. © 2009

Trainee Program Goals

To provide learning opportunities for new golf operations staff that have demonstrated a

passion for the job and desire to learn

To provide more structure for the training and development of new golf operations staff


Trainee Program Objectives

To provide golf pros with the skills, insight and tools to establish a successful

training program.

To support new golf operations staff - both young and old - in a structured learning

program.


Why Develop an Golf Operations Trainee Program?

A structured learning is a way to better engage new staff

Better trained staff with improve customer service and

provide more flexible and effective staffing options.


Clubs Benefit

An environment that fosters personal and professional growth

Identification, development and engagement of new operations staff

Sharing & leveraging strategic knowledge and skill throughout the club


Trainees Benefit

Positive and constructive feedback on personal learning & development areas

Accelerated training

Increased self-awareness and self-discipline


Pros Benefit

Structured method to share ideas, try new skills and take risks

Identification of opportunities to enhance personal contribution to better service

and revenue for the club


Where do I go from here?


Training WorkshopManual


Workbook Highlights

• Personal reflection doc• Planning the meetings• Topics to discuss• Giving Feedback


Workbook Highlights

• Sample trainee reflection doc• Sample learning plan• Learning program log• Meeting log and action plan


Training Program


Mark R. Thompson

www.slideshare.net/clubjobswww.twitter.com/clubjobs

www.delicious.com/clubjobs.cawww.flickr.com/photos/clubjobs.ca

www.linkedin.com/in/markrthompson

w: www.clubjobs.caw: www.mckinleysolutions.com

e: [email protected]: 866-604-6823 X222

OPGA Golf Operations Learning Program 2009 Opga

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