OpenCloudware –ETSI – 30th Ocotber 2012 SLA for Cloud Services 1.

OpenCloudware –ETSI – 30th Ocotber 2012

SLA for Cloud Services

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OpenCloudware –ETSI – 30th Ocotber 2012

What is Project OpenCloudware? Co-funded collaborative R&D project, 18 partners

Enables to easily build, generate and operate enterprise distributed applications (SLA) for deployment on any cloud

Their modeling (SLA), assembly and build

Their deployment (SLA) and operation (PaaS)

On multiple infrastructures (Multi-IaaS)

3 years (Jan 2012 – Dec 2014)

Supported by the French FSN (Fonds National pour la Société Numérique)

Co-labeled by the Minalogic, Systematic and SCS Pôles de Compétitivité

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OpenCloudware –ETSI – 30th Ocotber 2012

Project Partners

Large Corps Bull

France Télécom – Orange

Thales Com

Thales Services

SMEs ActiveEon

eNovance

eXo Platform

peergreen

Petals Link

UShareSoft

Academic Armines/Ecole des Mines de

Nantes

IRIT – INP Toulouse

Télécom Paris Tech

Télécom Saint Etienne

Univ. Joseph Fourier

Univ. Savoie - LISTIC

INRIA

Open Source organisation OW2

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OpenCloudware –ETSI – 30th Ocotber 2012

Use case OpenCloudware

The user needs a public IP, modifies the vApp description and redeploys.

Latency changes, which indicates that OpenCloudware has moved VMs to a closer IaaS

OpenCloudware Self Service Portal

Template Gallery:AaaS, JavaEE, OSGi,

Services

Service Plan Builder (vApp++

Creation & Configurations)

Contiuous Build,Maven, Hudson ...

vAppcomponent1component2component3SLAbindings

PaaS Orchestration Service Logic Install

& Deployment

Self-ManagementPaaS RuntineSelf-Controler

Sky Computing ( Provisioning )

Billing LogsVM

Placement

VM Multi-Cloud

Provisioning

Multi-Cloud IaaS Controler (API)

Federation Layer

End to end C

loud Mo

delin

gM

eta Data and M

odeling Tools

Perfo

rman

ce / Load testing as a service

Billin

g

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OpenCloudware –ETSI – 30th Ocotber 2012

Informative References

• ETSI EG 202 009-1: "User Group; Quality of telecom services; Part 1: Methodology for identification of parameters relevant to the Users".

• ETSI EG 202 009-2: "User Group; Quality of Telecom Services; Part 2: User related parameters

• ETSI EG 202 009-3: "User Group; Quality of telecom services; Part 3: Template for Service Level Agreements (SLA)".

• ETSI DTR/CLOUD-0012-SLArequirements, "SLAs for Cloud Services“.

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OpenCloudware –ETSI – 30th Ocotber 2012

Life cycle OpenCloudware : Provisioning (Customer Cloud)

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SLA Mapping

In/Out Contract

OpenCloudware –ETSI – 30th Ocotber 2012

SLA levels

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VirtualisationVirtualisation

Client Fournisseurs

Service

Réseaux

Virtualisation

Equipements

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OpenCloudware –ETSI – 30th Ocotber 2012

SLA notions

Partenaires

Partenaires

ServicesServices

Garanties

Contraintes

Signataires

Fournisseur

Stratégies

Financières

Juridiques

Techniques

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OpenCloudware –ETSI – 30th Ocotber 2012

KPI & KQI / TMF

Packet impairmentsNon-packet impairments

Speech & Video Quality

Speech Quality (Listening/

Conversational)Video Quality

Echo Delay

Signal Level

NoiseLevel

Distortion (Codec) Temporal

Clipping

Packet Loss Jitter

Out-of-Sequence/Duplicate

Percentage of calls experiencing one or more Degraded Service Quality (DSQ) Event

Percentage of time segments where call quality less than MOSv/-LQ/CQ/IP

Percentage of calls with video/listening/conversational quality less than MOSv/-LQ/-CQ

MOSvMOS-LQ/CQ

MOSv(IP) & MOS-LQ/CQ (IP)

KPIs

Signal based Analysis

Packet based Analysis

DSQ Events

KQIs

Combined Audiovisual

Quality

MOSav

Blockiness

Jerkiness

Blurriness

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OpenCloudware –ETSI – 30th Ocotber 2012

Example of propositions

• Service Cloud life cycle• SLA levels• SLA SLS• Criteria and parameters associeted• Assurance / monitoring of QoS

parameters

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