OneDesk Webinar Presentation Slidedeck

• 1. @OneDeskApp OneDesk The Group facebook.com/SocialProductApp

2. An Integrated Suite of Applications for Product People

• OneDesk provides a suite of product-focused applications to promote effective collaboration between colleagues, business partners, and customers including:

• • Innovation & Idea Management

• • Product Management

• • Project Management(Gantt, tasks,issue tracking/roadmapping)

• • Product Marketing

• • Help Desk

3. OneDeskBenefits

• • Bring all product stakeholders to the table

• • Deliver better-aligned products & services

• • Collaborate effectively across product, project andcustomer-facing teams

• • Access customer dialogues on the social web

• • Harness and effectively assess all knowledge,suggestions & ideas

• • Promptly adapt to changing market needs

4. TheProductFunnel 5. CaptureAllFeedback

• From the social web customers are already discussing your products and services

• From employees and partners OneDesk users can enter their own feedback.

• From your website embed a customer community portal on your website.

• From your help desk ensure support tickets are reflected in your product plans

• From email forward ideas, support issues, and feedback directly to OneDesk

• • • [email protected],[email protected],

• Import import existing customer data and feedback

6.

• Listen to the web at large monitor conversations on Facebook, Twitter, Blogs, comments, and more.

• Learn what your customers are already saying The conversation about your products is already occurring.

• Respond from a single interface Answer queries, compliments, and criticism directly from OneDesk.

• Capture with a single click Easily save and classify ideas, questions, leads, problems and praise.

• Keep a record The social web is transitory, you need a permanent record of what is relevant to you.

MonitorSocial Media 7. 6 of 13 Innovation &

• Get ideas from all sources your website, social media, your help desk, email.

• Leverage your community Capture ideas from customers, employees, and partners.

• Start a discussion elaborate on ideas by engaging the stakeholders in a discussion.

• Voting! Let customers and employees up-vote their favourites.The best ideas rise to the top.

• Implement the best ones Evaluate, implement and start innovating!

Ideas Management 8. HelpDesk

• Multi-channel support Support your customers through all channels: website, email, social media, etc.

• Create a knowledge base Save time and money by publishingresponses to common queries on your website.

• Automate your ticket flow create lifecycle flows for your tickets and reduce manual repetitive actions.

• Improve service levels Use automation to ensure that customers are responded to in a timely manner.

• Let your customers helpOptionally create a forum for customers to interact. Reduce customer service costs.

• Escalate Easily create issues and feature requests.

9. ManageIssues

• Capture issues from many sources Customer support portal, social media, email, employees and partners.

• Assign issues to your team easily assign or automate the assignment of issues.

• Track time and resources Generate tasks and assignments from issues to log and track the work

• Escalate increase priority, push issues into product requirements.

• Extensive properties the right properties to manage all the business processes you need to support.

10. Analyze& Prioritize Requirements

• Easily capture requirements- Generate requirements from feedback with a single click

• Make smart decisions Analyze requirements using real-world data

• Stay organized structure your requirements to always have a clear idea on product direction

• Poll your users get objective answers to product-related questions

• Traceability know the origin of your requirements and retain a direct connection to the customer

11. ProductRoadmapping

• Optimize your product roadmap-Plan out releases based on available resources and automatically track their progress as they are executed.

• Improve decision making-visually lay out cost plans, milestones and schedules by providing more accurate analyses and estimates.

• Automatic real-time updates-roadmaps are automatically updated in real-time based on product data, projects and requirements.

• Get the details-Drill-down on specific details on requirements, features and tasks.

• Export roadmaps-Export roadmaps and create reports for all stakeholders.

12. GetBuilding

• Generate tasks Go from requirements to tasks in the easiest possible manner

• Assign and schedule Full-strength project management functionality to plan even large scale projects.

• Execute in real-time Log work, update actuals, complete timesheets, and stay on track

• Track progress compare your plan to actual work as it unfolds.Extrapolate variances and solve problems early.

• Everyone stays informed Progress status flows back from engineering, to product management, to marketing, to executives, to customers.

13. TheSocialBusiness

• Enterprise social networking Create a profile and share details how you see fit. Get to know your colleagues.

• Secure enterprise sharing Share product data, even outside the organization, with roles and permissions.

• Real-time updates Modern real-time architecture means that data is shared between users immediately.

• Chat, messaging, email notifications Instant messaging, email integration, notifications.

• Discuss everything Discussion forums attached to items means that the conversation isstructured and productive.

• Blogging Users can post articles and comment on them, to a personal blog or to a product blog.