Old.libqual.org LibQUAL Canada Results Highlights Martha Kyrillidou Gary Roebuck Association of Research Libraries October, 2007 Ottawa, Canada.

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LibQUAL CanadaResults Highlights

Martha KyrillidouGary Roebuck

Association of Research Libraries

October, 2007Ottawa, Canada

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LibQUAL Canada Respondent Profile - Age

User Groups Canadian Government Colleges and Universities CommunityColleges

All English Can. French All English Can. French All

Under 18 0.00% 0.00% 0.00% 0.28% 0.31% 0.18% 0.12%

18 - 22 1.90% 1.08% 4.35% 42.81% 45.04% 36.23% 37.66%

23 - 30 11.26% 9.40% 16.85% 30.67% 27.01% 41.50% 25.30%

31 - 45 41.25% 41.59% 40.22% 15.64% 15.75% 15.33% 21.83%

46 - 65 43.69% 45.39% 38.59% 10.00% 11.15% 6.61% 14.93%

Over 65 1.90% 2.53% 0.00% 0.59% 0.73% 0.16% 0.17%

N 737 553 184 42,681 31,895 10,786 4,206

Language Ratio 75.03% 24.97% 74.73% 25.27%

Canadian Government – 75% or greater of respondents are between the ages of 31 and 65. This trend persists in American English respondents but Canadian French respondents were slightly younger.

College and Universities – 70% or greater of respondents are between the ages of 18 and 30. This trend persists in American English respondents but Canadian French respondents were slightly younger.

Community Colleges – More evenly spread over the age groupings with 20% or greater of respondents falling in the 18-22, 23-30, or 31-45 categories.

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LibQUAL Canada Respondent Profile - Sex

Canadian Government Colleges and Universities Community Colleges

All English French All English French All

P R R R P R R R P R

Female 65.31% 37.55% 35.21% 44.57% 56.51% 61.51% 64.10% 53.85% 50.84% 63.43%

Male 34.69% 62.45% 64.79% 55.43% 43.49% 38.49% 35.90% 46.15% 49.16% 36.57%

N 9,910 735 551 184 1,043,220 42,669 31,881 10,788 49,705 4,203

P = Population R = Respondent

Canadian Government – Females outnumber males by nearly 2 to 1 in the population but this is inverted in the response group where men dominate. This trend persists in the American English responses but evens out in the Canadian French responses.

College and Universities – There is a slight skew towards females in the population but this widens even further in the response set. This trend persists for American English responses but evens out in the Canadian French responses.

Community Colleges – The sexes are evenly divided in the population but nearly 2/3 of the respondents are female.

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LibQUAL Canada Respondent Profile – Core Disciplines

Canadian Government – Respondents predominantly individuals with backgrounds in math or science (64%).

College and Universities – Respondents are largely distributed over engineering/computer science, humanities, science/math, and social sciences/psychology

Community Colleges – Respondents largely associated with business or health sciences.

Canadian GovernmentColleges andUniversities

CommunityColleges

P R P R P R

N 4,975 739 977,387 41,614 50,261 3,944

Agriculture / Environmental Studies 2.53% 2.90% 2.06% 1.27%

Applied Technologies and trades 20.88% 8.62%

Architecture 0.28% 0.43% 0.30% 0.03%

Business 11.37% 9.39% 18.26% 22.41%

Communications / Journalism 1.45% 1.80% 1.98% 1.75%

Education 7.23% 7.06% 1.97% 2.74%

Engineering / Computer Science 10.25% 11.87% 6.88% 8.16%

General Studies 2.18% 1.17% 16.17% 10.42%

Health Sciences 12.26% 9.56% 16.45% 20.56%

Humanities 14.79% 14.34% 13.42% 15.76% 3.00% 4.87%

Law 2.67% 5.95% 1.87% 2.11% 0.40% 0.30%

Military / Naval Science 0.09% 0.32%

Other 6.03% 9.07% 3.12% 4.10% 1.43% 8.67%

Performing & Fine Arts 3.13% 3.59% 1.72% 2.59%

Personal Improvement / Leisure 0.03%

Science / Math 72.88% 63.87% 12.25% 14.00% 1.94% 4.18%

Social Sciences / Psychology 3.62% 6.77% 14.81% 14.19% 1.49% 3.19%

Undecided 3.77% 1.77% 5.07% 0.20%

P = Population R = Respondent

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LibQUAL Canada Core Dimension Summary (by type and response language)

Affect of Service

6

7

8

9

English French All English French All All

Canadian Government Colleges and Universities CommunityColleges

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Information Control

6

7

8

9



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Library as Place

5

6

7

8

9



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LibQUAL Canada Core Dimension Summary (by user group & response language)

Affect of Service Colleges and Universities

6

7

8

9

Eng

lish

Fre

nch

All

Eng

lish

Fre

nch

All

Eng

lish

Fre

nch

All

Eng

lish

Fre

nch

All

Eng

lish

Fre

nch

All

Undergraduate Graduate Faculty Library Staff Staff

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LibQUAL Canada Core Dimension Summary (by user group & response language)

Affect of Service Community Colleges

All Responses in English

6

7

8

9

Students Faculty Library Staff Staff

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LibQUAL Canada Core Dimension Summary (by user group and response language)

Infomation ControlColleges and Universities

6

7

8

9

Eng

lish

Fre

nch

All

Eng

lish

Fre

nch

All

Eng

lish

Fre

nch

All

Eng

lish

Fre

nch

All

Eng

lish

Fre

nch

All


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Infomation ControlCommunity CollegesAll Responses in English

6

7

8

9


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Library as PlaceColleges and Universities

5

6

7

8

9

Eng

lish

Fre

nch

All

Eng

lish

Fre

nch

All

Eng

lish

Fre

nch

All

Eng

lish

Fre

nch

All

Eng

lish

Fre

nch

All


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Library as PlaceCommunity Colleges

All responses in English

5

6

7

8

9


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LibQUAL Canada Priority core items (three highest desired scores – by type)

* These values tied for their placementAll = All LanguagesAE = American English ResponsesCF = Canadian French Responses

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LibQUAL Canada Priority core items (three highest desired scores – by user group)

* These values tied for their placementA = All LanguagesE = American English ResponsesF = Canadian French Responses

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LibQUAL Canada General Satisfaction Summary

General Satisfaction

7.82

7.67

8.04

7.13

7.02

7.41

7.48

7.35

7.74

1 2 3 4 5 6 7 8 9

How would you rate the overall quality of the serviceprovided by the library?

In general, I am satisfied with library support for mylearning, research, and/or teaching needs.

In general, I am satisfied with the way in which I amtreated at the library.

Community Colleges

Colleges and Universities

Canadian Govt.

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LibQUAL Canada Information Literacy Summary

Information Literacy

6.99

6.11

7.07

6.64

6.1

6.17

6.38

6.75

6.52

6.48

6.81

6.93

6.9

6.81

6.9

1 2 3 4 5 6 7 8 9

The library aids my advancement in my academic discipline.

The library enables me to be more efficient in my academicpursuits.

The library helps me distinguish between trustworthy anduntrustworthy information.

The library helps me stay abreast of developments in my field(s)of interest.

The library provides me with the information skills I need in mywork or study.

Community Colleges

Colleges and Universities

Canadian Govt.

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LibQUAL Canada Library Use Summary

N=739 N=42,692 N=4,207

How often do you access library resources through a library Web page?

27.00% 22.90%12.72%

32.00%45.16%

34.26%

17.00%

20.61%

24.87%

13.00%

8.64%

13.84%

12.00%2.68%

14.31%

0%

20%

40%

60%

80%

100%

Canadian Govt. Colleges and Universities Community Colleges

Never

Quarterly

Monthly

Weekly

Daily

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N=740 N=42,693 N=4,206

How often do you use resources on library premises?

9.00%15.98%

27.12%

25.00%

43.04%

40.29%23.00%

26.08%19.99%

28.00%

12.77% 9.72%15.00%

2.14% 2.88%

0%

20%

40%

60%

80%

100%


Never

Quarterly

Monthly

Weekly

Daily

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How often do you use Yahoo(TM), Google (TM), or non-library gateways for information?

68.00% 69.26% 64.95%

20.00% 20.88%22.85%

6.00% 5.37% 5.56%3.00% 2.36% 2.85%3.00% 2.13% 3.78%

0%

20%

40%

60%

80%

100%


Never

Quarterly

Monthly

Weekly

Daily

N=740 N=42,691 N=4,206

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Research Library ComparisonCARL – ARL – SCONUL (Core Dimensions)

6.46 6.376.25

6.86 6.876.61

6.296.11 6.16

7.8 7.87.61

8.19 8.267.99

7.73 7.63 7.64

7.11 7.066.83

7.07 7.11

6.79

6.51 6.61

6.24

6

7

8

9

CARL ARL SCONUL CARL ARL SCONUL CARL ARL SCONUL

Affect of Service Information Control Library as Place

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Research Library ComparisonCARL – ARL – SCONUL (Core Dimensions – by user group)

Affect of Service

6

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CARL (2007) ARL (2006) SCONUL (2006)

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Information Control

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9

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CARL (2007) ARL (2006) SCONUL (2006)

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Library as Place

5

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CARL (2007) ARL (2006) SCONUL (2006)

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Regional ComparisonOCUL - CREPUQ (Core Dimensions)

6.43 6.46

6.866.7

6.336.5

7.75 7.78

8.178.03

7.757.89

7.017.24

7.09

6.596.76

7.02

6

7

8

9

OCUL CREPUQ OCUL CREPUQ OCUL CREPUQ

Affect of Service Information Control Library as Place

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Regional ComparisonOCUL - CREPUQ (Core Dimensions – by user group)

Affect of Service

6

7

8

9

Un

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du

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Gra

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Fac

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Lib

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Sta

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Un

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OCUL CREPUQ

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Information Control

6

7

8

9

Un

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Gra

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Fac

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Lib

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Sta

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OCUL CREPUQ

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Library as Place

5

6

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9

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du

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Gra

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Fac

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Lib

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OCUL CREPUQ

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LibQUAL+LibQUAL+®® Team Team

• MaShana DavisTechnical Communications [email protected]

• Yolanda GlassAdministrative [email protected]

• Kristina JusthCustomer Relations [email protected]

• Martha KyrillidouDirector, Statistics and Service Quality [email protected]

• Gary RoebuckTechnical Operations [email protected]

mailto:[email protected]





Old.libqual.org LibQUAL Canada Results Highlights Martha Kyrillidou Gary Roebuck Association of Research Libraries October, 2007 Ottawa, Canada.

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