OBHR E-100 Tonight Final Exam –Due on 5/12 at 5:30 p.m. via email –750 words per question (not in total) Course Evaluation –Online –Tonight.

OBHR E-100 Tonight

• Final Exam– Due on 5/12 at 5:30 p.m. via email

– 750 words per question (not in total)

• Course Evaluation– Online

– Tonight

OBHR E-100 Tonight

• Course Feedback

• Additional concepts

• Trends in SHRM

• Key learnings

• Wrap-up

A Definition of Human Resource Management

• Human Resource Management (HRM) involves all management decisions and practices that directly affect the people who work for the organization.

• Human Resources the people who work for the organization.

Recurring Themes in Human Resource Management

• Strategic Approach• International Human Resource Management• Maintaining Ethical Policies and Behavior

– Stakeholders– Ethical Duties

• Benchmarking, Measuring, and Evaluating Human Resources Results

Table 1.1: Top Challenges for Organizations and the HR Profession

Sources: Adapted from “More on What CEOs Want from HR,” HRFocus, Vol. 80 (4), 2003, pp.5-6; “New Study Identifies Key Competencies Necessary for HR,” Society for Human Resource Management, June 22, 2003. (Available at: http://www.shrm.org/press_published/1CMS_004834.asp#P28_180)

Current and Future Challenges to Human Resource Management

• Corporate Reorganizations• Global Competition

– International Joint Ventures (IJVs)

• Cyclical Growth• Increasing Diversity in Workplace• Employee Expectations• Organizations as Vehicles for Reaching

Societal Goals

Why Is Managing Human Resources So Important?

• Rapid Change

• Uncertainty About Basic Business Conditions

• Rising Costs

• Rapid Technological Change

• More Limited Supplies of Highly Trained Labor

• Rapidly Changing Government Legislation and Regulations

• Increased Globalization of Industries

HRM - The Traditional View

HRM -- The Strategic View

Transforming HR People Requires:

• HR transformation linked to organization’s strategic orientation

• Active participation by HR staff, supported by HR champion

• Line managers involved in defining skills HR needs

• HR transformation = major change effort by firm

Enhancing Administrative Efficiency

• Increase Efficiency of Current HR Practices

• Centralized HR Services -- “One-Stop Shop”

• Outsourcing

Fitting HR Practices to Business Strategy and One Another

• Vertical Fit = the match between HR practices and overall business strategy

• Horizontal fit = the consistency and interrelationship among HR activities

• External fit = how well HR activities match the demands of the external environment

HR Fit Requires Right HR Choices

• Staffing

• Appraising

• Compensating

• Training and Development

• Employee Influence

• Work Systems

Measuring HRM

• Inward HR Function Measures – Operational measures – Service quality measures

• Outward Focused HR Measures – Results measures – Business impact measures

Is SHRM Worth All The Trouble?

• Huselid 1997 study

• Sears study

• A study in Germany, Italy, Japan and the USA

• New Zealand Study

SHRM Trends

• Recent surveys/views

• Economic realities

• Short- & long-term visions

• Which are you experiencing?

• What views have changed during course?

2008 Forrester Research Study

• Human resource management (HRM) will be key area of focus in 2009 as companies and government organizations put in place strategies to cope with economic crisis and recovery.

• The so called "war for talent" is on the backburner; focus shifts to hiring freezes, benefits and compensation cost management, and workforce reductions in the hardest-hit segments.

• HRM technology solutions can help savvy human resources professionals strategically manage through crisis and prepare as the climate shifts to the upside.

2008 Forrester Research Study

Trends for 2009• Managing and developing talent• Embracing HRM analytics• Web 2.0 adoption• HR technology strategy

CareerBuilder.com 2009 Job Forecast

• Surveyed 3,259 hiring managers and human resource professionals in private sector companies.

• Trend No. 1: Bigger paychecks (?)

– Despite the fact that many employers are looking for ways to cut costs, they don't anticipate trimming salaries as a way to do so. Sixty-six percent of employers plan to increase pay for existing employees and one third of hiring managers estimate increasing salaries on initial offers to new employees in 2009.


• Trend No. 2: Flexible work arrangements

– Companies are catching on to the flexible work arrangements that allow employees more freedom in the office. Thirty-one percent of employers say they plan to provide the following options for workers in 2009: alternate schedules (70 percent); telecommuting (48 percent); compressed workweeks (40 days); summer hours (19 percent); job sharing (13 percent); and sabbaticals (7 percent).


• Trend No. 3: Green jobs

– Employers have tried to gain traction using environmentally friendly policies for a while and the New Year shows more of the same. Last year, one-in-ten hiring managers added "green jobs," which are environmentally conscious positions, compared to 13 percent of employers who plan to add them in 2009.


• Trend No. 4: Recruitment tools

– As employers slow down on hiring, recruitment budgets shrink as well. As a result, more employers are using the Internet as an employment medium. Twenty-three percent of employers say that although their hiring budgets will decrease in 2009, they will spend money on the following staffing vehicles: online recruitment sites (19 percent); newspaper classifieds (15 percent); career fairs (12 percent); staffing firms and recruiters (12 percent); and social networking sites (7 percent).


• Trend No. 5: Retaining retirees

– Though baby boomers are approaching retirement age, many are continuing to work -- both out of desire and necessity. Employers are looking at ways to retain these workers; 17 percent say they will likely rehire retirees from other companies in 2009 and 12 percent plan to offer incentives for baby boomers to stay on with the company longer.


• Trend No. 6: Diversity recruitment

– Hiring managers will also focus recruitment efforts on employing diverse workers. Employers said they plan to hire Hispanic, African American and mature workers aggressively in 2009. Eighty-eight percent of companies say they will continue to recruit bilingual candidates, as well.


Trend No. 7: Freelance or contract hiring

– To continue their cost-cutting efforts, employers are using freelance or contract workers to help support their businesses. Twenty-eight percent of hiring managers expect to utilize these workers in 2009.

SHRM Report: Creating People Advantage--How to Address HR

Challenges Worldwide Through 2015

• Talent and leadership – scarcer than ever before• Workforce –growing older and people are having

fewer children• Globalization - companies are becoming global

organizations• Emotional well-being of employees – is more

important than ever before

SHRM Report: HR Challenges Worldwide Through 2015

8 critical HR challenges identified for the future:1. Managing talent

2. Improving leadership development

3. Managing change and cultural transformation

4. Managing globalization

5. Managing demographics, especially aging workforce

6. Becoming a learning organization

7. Transforming HR into a strategic partner

8. Managing work/life balance.


8 critical HR challenges identified for the future:

Category 1: Developing and Retaining the Best Employees1 - Managing talent2 - Improving leadership development3 - Managing change and cultural transformation

Category 2: Anticipating Change4 - Managing globalization5 - Managing demographics, especially aging workforce6 - Becoming a learning organization


8 critical HR challenges identified for the future:

Category 3: Enabling the Organization7 - Transforming HR into a strategic partner8 - Managing work/life balance.


5 key steps for making the best decisions:

1. Build an internal capacity to analyze trends in the external environment.

2. Use quantitative and qualitative indicators that give a detailed view of the HR impact on the company's internal environment.

3. Set priorities based on the issues of most critical importance as determined by both external and internal factors.

4. Initiate projects to tackle these priorities with dedicated teams.5. Perhaps most important, secure support from top management.

Adecco Institute Study

• Survey of 5,000 HR professionals heavily supports Category 2.

• Top 3 challenges facing corporations today are:

– Globalization– Demographic change– Technical progress (skills shortages)

Mercer Consulting Report

• 60 senior-level HR executives, 70% of whom hold global positions

• Biggest Challenge: finding a global service delivery model for the administration of HR and benefits

• Increasingly: HR executives are promoted to carry out global responsibilities.

– 45% of surveyed have taken on global roles within the last two to three years

– 40% of surveyed have assumed such responsibilities within the last 12 months alone

Mercer Consulting Report

Key drivers of globalization challenge:

• Rapid employee growth in emerging markets (many companies reported having more than 50% of their workforce located outside of their corporate home country or region)

• An increase in global workforce mobility• More stringent governance and compliance requirements

that vary dramatically by region• Pressure for overall cost savings through process and policy

standardization

Invest in Technology

Gantry Group Research: U.S. companies plan to allocate 46% of HR IT budgets for 2008-2009 to strategic functions such as:

• Talent Management• Performance Management• Leadership/Development• Recruitment

Invest in Technology

Adecco Institute Report:• Technology will infiltrate the HR function automating

transactional services• HR practitioners will increasingly rely on knowledge

management tools to track– Skills, experience, background, interests– Formal/informal feedback on employee performance

• 55% of companies maintain standardized records of business critical knowledge

• 30% publish information about “knowledge holder” in an internal directory

• Traditional administrative tasks will be handled by outsourcing, automation and self-service.

Going Global: What is IHRM?

• International HRM (IHRM) is the process of:– procuring, – allocating, and– effectively utilizing human resources – in a multinational corporation, while– balancing the integration and differentiation

of HR activities in foreign locations.

Domestic HRM vs IHRM

Compared to Domestic HRM, IHRM• Encompasses more functions • Has more heterogeneous functions• Involves constantly changing perspectives• Requires more involvement in employees’ lives• Influenced by more external sources, and

finally• Involves a greater level of risk than typical

domestic HRM

Approaches to IHRM (cont’d)

Factors Affecting the Approach to IHRM • Political Policies and Legal Regulations• Managerial, Educational, and

Technological Development in the Host Country

• Home and Host Country Cultures• International Experience of the Firm

Approaches to IHRM (cont’d)

Factors Affecting the Approach to IHRM (cont’d)

• Method of Subsidiary Founding

• Technology and the Nature of the Product

• Strategic Importance of Particular Employee Groups

• Organizational Culture

• Organizational Life Cycle

Managing Human Resources in a Foreign Subsidiary

• Culture and HR Functions within a Foreign Subsidiary

• Staffing in the Subsidiary

• Training in the Subsidiary

• Appraising Performance of Subsidiary Staff

• Subsidiary Compensation Systems

Global Managers

• Understand the worldwide business• Learn about many cultures • Work with many types of people• Create cultural synergy• Adapt to living in many cultures• Use cross-cultural skills daily• Treat foreign colleagues as equals• Use foreign assignments as career

development

IHRM: Adding Value in the Global Business Environment

• HR Activities that Should Be Assessed on a “Value-Added” Basis that Are Unique to IHRM:– Costs and Benefits of Repatriation Programs– Whether the Mix of PCN, HCN, and TCN (parent, host and

third country nationals) Managers is Optimal for Efficiency and Effectiveness

– Costs and Benefits of Localization Programs in Foreign Subsidiaries

– Costs and Benefits of HR Activities Customized for Particular National Cultures and Legal Systems

– Costs and Benefits of HR Programs Related to Foreign Taxation and Social Security Systems

7 Best Practices For Handling Layoffs And Downsizings

(Bayer, 2009)

• Handling terminations correctly:• Helps separated employees make best of bad situation

• Calms nerves of coworkers

• Salvages public opinion of organization

Terminate with Dignity

• Many HR professionals aren't using right protocols

• Must terminate employees with dignity• If bad appearance, best talent will think

twice before applying • Negative word can spread quickly• Same care taken when hiring should be

taken when terminating

I - Put your policy in writing

• Why, when and how

• Preparedness is vital

• Managers must be trained

II - Train managers in realities of hurt

• Great sensitivity is required

• Listen attentively and respond to employee distress

• Human lives and futures are at stake

• Organization's image is on line

III - Develop positive scripts to help people keep dignity

• Carefully prepared (flexible), positive scripts are indispensable

• Kindness helps employee maintain confidence needed to find new job

• Nice words play critical role in keeping dignity

• In downsizing or merger, assure it’s a no-fault situation

IV - Be up-front about why

• Be prepared to explain

• Be sensitive to feelings of the person being singled out

• Be as open and honest as possible

• More likely to feel empowered if they understand

V - Prepare fair severance package & be ready to describe

• Must allocate severance pay fairly

• Severance pay (when possible)

• Ongoing career coaching

• In-house counseling

• Full explanation of benefits provided at termination

VI - Avoid sudden-death discharges

• Reduces shock and humiliation

• Don’t create impression that termination is a punishment

• Consider option of decompression period:– 2 weeks of notice– Opportunity to finish tasks, complete

projects, etc.

VII - Assure employee you'll be a good reference

• Empower employee and enable to move ahead

• Convey good news to prospective employers

• Even poor performers deserve statement of good points

Other Issues - RIF

“Layoff Survivor Sickness”• Fear, insecurity and uncertainty

• Frustration, resentment and anger

• Sadness, depression and guilt

• Unfairness, betrayal and distrust

• Exodus? Data confirms it…

Stemming Flight

• “Job embeddedness”: total compensation ($, benefits, childcare, etc.)

• Procedural justice: policies, ombudsman, grievance, etc.

• Perception of fairness• Overcommunicate, tell truth, keep lines

open• Don’t act like it’s the same

Other Strategies…

• On-site counseling, EAPs, outplacement

• Train: listening, empathy, skills• Involve top managers• Executives: do something visible• Give survivors a reason to stay

• Hire-back bonuses

SHRM Info Systems

Source: CedarCrestone IT Survey, 2008

QuickTime™ and a decompressor

are needed to see this picture.

SHRM Analytics



•Retiring workforce•Skill shortages•Retention •Employee engagement •Escalating benefit costs•Non-competitive or unaligned compensation•Compensation’s contribution to turnover• Merger/acquisition activity• Revenue per employee

Source: CedarCrestone Whitepaper, 2008

SHRM Analytics




SHRM Analytics




SHRM Analytics




OBHR E-100 Tonight Final Exam –Due on 5/12 at 5:30 p.m. via email –750 words per question (not in total) Course Evaluation –Online –Tonight.

Documents

hr fit

hr staff

fitting hr practices

transforming hr people

business success slide

strategic view slide

right hr choices

hr profession sources