Nutmeg Securities Ltd Business Continuity Planning Nutmeg Securities Ltd has developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan. Contacting Us – If after a significant business disruption you cannot contact us as you usually do at 800-288-5513, you should call our alternative number 203-255-3838 or go to our web site at www.nutmegsecurities.com for information. If you cannot access us through either of those means, you should contact our clearing firm, Pershing, www.pershing.com/about.htm or call 201-413-3635 for recorded instructions. If you cannot access the instructions from the website or the previously noted telephone number, Pershing may be contacted at 213-624- 6100 extension 500 as an alternate telephone number for recorded instructions. Our Business Continuity Plan – We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
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Nutmeg Securities Ltd Business Continuity Planning
Nutmeg Securities Ltd has developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.
Contacting Us – If after a significant business disruption you cannot contact us as you usually do at 800-288-5513, you should call our alternative number 203-255-3838 or go to our web site at www.nutmegsecurities.com for information. If you cannot access us through either of those means, you should contact our clearing firm, Pershing, www.pershing.com/about.htm or call 201-413-3635 for recorded instructions. If you cannot access the instructions from the website or the previously noted telephone number, Pershing may be contacted at 213-624-6100 extension 500 as an alternate telephone number for recorded instructions.
Our Business Continuity Plan – We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
Our business continuity plan addresses: data back up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.
Our clearing firm, Pershing, backs up our important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firm that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments within four hours. Your orders and requests for funds and securities could be delayed during this period. This recovery objective may be
negatively affected by the unavailability of external resources and circumstances beyond our control. Also, instructions to our clearing firm, Pershing, must be in writing and transmitted via facsimile (201)-413-5368 or postal service as follows:
Pershing LLCP.O. Box 2065
Jersey City, New Jersey 07303-2065
Varying Disruptions – Significant business disruptions can vary in their scope, such as only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business within 24 hours. In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside of the affected area, and expect to recover and resume business within 48 hours. In either situation, we plan to continue in business, transfer operations to our clearing firm if necessary, and notify you through our web site www.nutmegsecurties.com or our customer number, 800-288-5513. If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our customer’s prompt access to their funds and securities by directing you to contact our clearing firm directly.
For more information – If you have questions about our business continuity planning, you can contact us at:
These names will be updated in the event of a material change, and our Executive Representative will review them within 17 business days of the end of each quarter.
Our firm’s policy is to respond to a Significant Business Disruption (SBD) by safeguarding employees’ lives and firm property, making a financial and operational assessment, quickly recovering and resuming operations, protecting all of the firm’s books and records, and allowing our customers to transact business. In the event that we determine we are unable to continue our business, we will assure customers prompt access to their funds and securities.
A. Significant Business Disruptions (SBDs)
Our plan anticipates two kinds of SBDs, internal and external. Internal SBDs affect only our firm’s ability to communicate and do business, such as a fire in our building. External SBDs prevent the operation of the securities markets or a number of firms, such as a terrorist attack, a city flood, or a wide-scale, regional disruption. Our response to an external SBD relies more heavily on other organizations and systems, especially on the capabilities of our clearing firms.
B. Approval and Execution Authority
Marissa Santangelo, Chief Compliance Officer is responsible for approving the plan and for conducting the required annual review. Mathew Rochlin, President has the authority to execute this BCP.
C. Plan Location and Access
Our firm will maintain copies of its BCP plan and the annual reviews, and the changes that have been made to it for inspection at each branch office location. An electronic copy of our plan is located on Nutmeg’s server in the Compliance folder .
III. Business Description
Our firm conducts business in equity, fixed income, and derivative securities. Our firm is an introducing firm and does not perform any type of clearing function for itself or others. Furthermore, we do not hold customer funds or securities. We accept and enter orders. All transactions are sent to our clearing firms, which executes our orders, compares them, allocates them, clears and settles them. Our clearing firm also maintains our customers’ accounts, can grant customers access to them, and delivers funds and securities. Our firm services retail and institutional customers.
proprietary and confidential 4
Our clearing firm is:
Pershing LLCPO Box 2065Jersey City, NJ
TEL: 800-443-4342 or 201-413-4017Contact: Lauren DeAngelis, [email protected] Webpage: www.pershing.com
:
IV. Office Locations
Office Locations
Office Location #1 Head Office - Nutmeg Securities Ltd Our Location #1 Office is located at 1960 Bronson Road, Building Two, Fairfield, CT 06854. Its main telephone number is 800-288-5513. Our employees may travel to that office by means of foot, car, train, and taxi. We engage in order taking and entry at this location.
Office Location #2 - Nutmeg Securities Ltd Our Location #2 Office is located at 1333 Broadway, 6th Floor Suite 622, New York, NY 10018. Its main telephone number is 888-640-1007. Our employees may travel to that office by means of foot, car, train, and taxi. We engage in order taking and entry at this location.
Office Location #3- Nutmeg Securities Ltd Our Location #3 is located at One Financial Place, 440 S. LaSalle St, 4th Floor, Chicago, IL 60605. Its main telephone number is 800-444-0603. Our employees may travel to that office by means of foot, car, train, and taxi. We engage in order taking and entry at this location.
Office Location #4 – Future Benefits proprietary and confidential 5
Our Location #4 is located at 1781 Highland Ave, Suite 205, Cheshire, CT 06410. Its main telephone number is 800-272-4745. Our employees may travel to that office by means of foot, car, train, and taxi. We engage in order taking and entry at this location.
Office Location #5 – Heritage Benefits Consultants Our Location #5 is located at 680 Main Street Water Town, CT 06795 and 10 Water Street, Mystic, CT 06355. Its main telephone number is 860-945-6043. Our employees may travel to that office by means of foot, car, train, and taxi. We engage in order taking and entry at this location.
Office Location #6 – Spectrum Financial Strategies, Inc.
Our Location #6 is located at 2764 Whitney Ave, Second Floor, Hamden, CT 06518. Its main telephone number is 203-248-8587. Our employees may travel to that office by means of foot, car, train, and taxi. We engage in order taking and entry at this location.
Office Location #7 – Advisors One, LLC Our Location #7 is located at 153 South Main Street, Newtown, CT 06470. Its main telephone number is 203-270-7700. Our employees may travel to that office by means of foot, car, train, and taxi. We engage in order taking and entry at this location.
Office location #8 - Nutmeg Securities Ltd Our office Location #8 is located at 553 Monarch Ridge Drive, Walnut Creek, CA 94597. Its main telephone number is 888-872-3757. Our employees may travel to that office by means of foot, car, train, and taxi. We engage in order taking and entry at this location.
Office Location # 9 - Nutmeg Securities Ltd Our Office Location #9 is located at 1855 Olympic Blvd, Suite 165, Walnut Creek, CA 94596. Its main telephone number is 800-299-5568. Our employees may travel to that office by means of foot, car, train, and taxi. We engage in order taking and entry at this location.
Office Location #10 - Nutmeg Securities Ltd
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Our Office location #10 is located at One Turks head Place, Suite 203, Providence, RI 02903. Its main telephone number is 888-211-6886. Our employees may travel to that office by means of foot, car, train, and taxi. We engage in order taking and entry at this location.
. Office Location # 11– Nutmeg Securities Ltd Our Office Location #11 is located at 147 East Road, Alford, MA 01266. Its main telephone number is 888-862-7407. Our employees may travel to that office by means of foot, car, train, and taxi. We engage in order taking and entry at this location.
Office Location # 12 – Freedom Financial Our Office Location # 12 is located at 859 Tunxis Hill Road, Fairfield, CT 06825. Its main telephone number is 203-333-7915. Our employees may travel to that office by means of foot, car, train, and taxi. We engage in do not order taking and entry at this location.
Office Location # 13 – Metro Pension Analysts Ltd. Our Office Location # 17 is located at 2235 Corte Cicuta, Carlsbad, and CA 92009. Its main telephone number is 760-635-3850. Our employees may travel to that office by means of foot, car, train, and taxi. We do not engage in order taking and entry at this location. Our Office Location #19 is located at 24 Thorpe Street, Fairfield, CT 06824. Its main telephone number is 203-259-4004. Our employees may travel to that office by means of foot, car, train, and taxi. We do not engage in order taking and entry at this location.
Office Location #14 – Advanced Benefit Strategies Our Office Location 14 is located at 30 Mill Street, Unionville, CT 06085. Its main telephone number is 860-675-4227. Our employees may travel to that office by means of foot, car, train, and taxi. We do not engage in order taking and entry at this location.
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Office Location #15 - Nutmeg Securities Ltd Our Office Location #15 is located at 2335 Diamond J Place, Reno, NV 89511. Its main telephone number is 775-829-1793. Our employees may travel to that office by means of foot, car, train, and taxi. We engage in order taking and entry at this location.
Office Location #16 – Nutmeg Securities Ltd Our Office Location #16 is located at 7 Academy Street, Salisbury, CT 06068. Its main telephone number is 800-750-8867. Our employees may travel to that office by means of foot, car, train, and taxi. We do not engage in order taking and entry at this location.
Office Location # 17- Nutmeg Securities Ltd Our Office Location #26 is located at 20 Juniper Place, Wilton, CT 06897. Its main telephone number is 203-761-1502. Our employees may travel to that office by means of foot, car, train, and taxi. We do not engage in order taking and entry at this location. Office Location #18 - Nutmeg Securities Ltd Our Office Location # 18is located at 504 Pleasant Street, Somerset, MA 02726. Its main telephone number is 508-646-3783. Our employees may travel to that office by means of foot, car, train, and taxi. We do not engage in order taking and entry at this location.
Office Location # 19 - Nutmeg Securities Ltd Our Office Location # 19 is located at 132 Bacon Road, Roxbury, CT 06783. Its main telephone number is 860-354-1105. Our employees may travel to that office by means of foot, car, train, and taxi. We do not engage in order taking and entry at this location.
Office Location # 20- Nutmeg Securities Ltd
proprietary and confidential 8
Our Office Location #31 is located at 1821 Mooring Line Drive, Apt 2A, Vero Beach, FL 32963. Its main telephone number is 772-492-0537. Our employees may travel to that office by means of foot, car, train, and taxi. We do not engage in order taking and entry at this location.
Office Location # 21– Nutmeg Securities Ltd Our Office Location #21 is located at 5 Deer Run Circle, S. Londonderry, VT 05155. Its main telephone number 802-824-8184. Our employees may travel to that office by means of foot, car, train, and taxi. We do not engage in order taking and entry at this location. V. Alternative Physical Location(s) of Employees
In the event of an SBD, we will move our staff from affected offices to the closest of our unaffected office locations. If none of our other office locations is available to receive those staff, we will move them to our back up site located at 135 Redding Road, Easton CT main telephone number is 203-256-1437.
Rule: NASD Rule 3510(c)(6).
VI. Customers’ Access to Funds and Securities
. Our firm does not maintain custody of customers’ funds or securities, which are maintained at our clearing firms: Pershing LLC .In the event of an internal or external SBD, if telephone service is available, our registered persons will take customer orders or instructions and contact our clearing firm on their behalf, and if our Web access is available, our firm will post on our Web site that customers may access their funds and securities by contacting available functional office locations .Alternate methods will be posted if required, such as directions to telephone, or if unavailable, use email, facsimile or other method to contact the clearing firm directly. The firm will make this information available to customers through its disclosure policy.
If SIPC determines that we are unable to meet our obligations to our customers or if our liabilities exceed our assets in violation of Securities Exchange Act Rule 15c3-1, SIPC may seek to appoint a proprietary and confidential 9
trustee to disburse our assets to customers. We will assist SIPC and the trustee by providing our books and records identifying customer accounts subject to SIPC regulation.
VII. Data Back-Up and Recovery (Hard Copy and Electronic)
Our firm maintains its primary hard copy books and records and its electronic records at 1960 Bronson Road, Fairfield, CT 06824. Dale Brown, Office Manager, 203-255-3838 is responsible for the maintenance of these books and records. Many primary records are transmitted to our clearing firm and are retrievable .Our firm maintains other documents and forms that are not transmitted to our clearing firm which are listed on Exhibit A, attached.
Our firm maintains its back-up hard copy books and records. These records may be in paper or electronic format. Dale Brown, Office Manager, 203-255-3838 is responsible for the maintenance of these back-up books and records. Our firm backs up its paper records by copying and taking them to our back-up site. Electronic records are backed up by tape drive, which is taken to our back up site daily.
In the event of an internal or external SBD that causes the loss of our paper records, we will physically recover them from our back-up site. If our primary site is inoperable, we will continue operations from our back-up site or an alternate location. For the loss of electronic records, we will either physically recover the storage media or electronically recover data from our back-up site, or, if our primary site is inoperable, continue operations from our back-up site or an alternate location.
Rule: NASD Rule 3510(c) (1).
VIII. Financial and Operational Assessments
A. Operational Risk
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In the event of an SBD, we will immediately identify what means will permit us to best communicate with our customers, employees, critical business constituents, critical banks, critical counter-parties, and regulators. Although the effects of an SBD will determine the means of alternative communication, the communications options we will employ will include our website, telephone voicemail, regular telephone and secure email. In addition, we will retrieve our key activity records as described in the section above, Data Back-Up and Recovery (Hard Copy and Electronic).
Rules: NASD Rules 3510(c)(3) & (f)(2).
B. Financial and Credit Risk
In the event of an SBD, we will determine the value and liquidity of our investments and other assets to evaluate our ability to continue to fund our operations and remain in capital compliance. We will contact our clearing firm, critical banks, and investors to apprise them of our financial status. If we determine that we may be unable to meet our obligations to those counter-parties or otherwise continue to fund our operations, we will request additional financing from our bank or other credit sources to fulfill our obligations to our customers and clients. If we cannot remedy a capital deficiency, we will file appropriate notices with our regulators and immediately take appropriate steps, including appropriate notification and release of relevant information to all interested parties.
Rules: NASD Rules 3510(c)(3), (c)(8) & (f)(2).
IX. Mission Critical Systems
Our firm’s “mission critical systems” are those that ensure prompt and accurate processing of securities transactions, including order taking, entry, execution, comparison, allocation, clearance and settlement of securities transactions, the maintenance of customer accounts, access to customer accounts, and the delivery of funds and securities. More specifically, these systems include:
MASLOW : Electronic trading systemNETXPRO : Pershing proprietary trading/client account information system
We have primary responsibility for establishing and maintaining our business relationships with our customers and have sole responsibility for our mission critical functions of order taking and entry and execution. Our clearing firm provides, through contract, the comparison, allocation, clearance and
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settlement of securities transactions, the maintenance of customer accounts, access to customer accounts, and the delivery of funds and securities.
Our clearing firm contracts provide that our clearing firms will maintain business continuity plans and the capacity to execute those plans. Our clearing firm represents that they will advise us of any material changes to its plan that might affect our ability to maintain our business [and presented us with an executive summary of such plans, which are attached]. In the event our clearing firm executes its plan, it represents that it will notify us of such execution and provides us equal access to services as its other customers. If we reasonably determine that our clearing firm has not or cannot put its plan in place quickly enough to meet our needs, or is otherwise unable to provide access to such services, our clearing firm represents that it will assist us in seeking services from an alternative source.
Our clearing firm represents that they back up our records at alternate remote sites. Our clearing firm represent that they operate a back-up operating facility in a geographically separate area with the capability to conduct the same volume of business as its primary site. Our clearing firm has also confirmed the effectiveness of its back-up arrangements to recover from a wide scale disruption by testing (and it has confirmed that it tests its back-up arrangements every quarter at Pershing).
Recovery-time objectives provide concrete goals to plan for and test against. They are not, however, hard and fast deadlines that must be met in every emergency situation, and various external factors surrounding a disruption, such as time of day, scope of disruption, and status of critical infrastructure—particularly telecommunications—can affect actual recovery times. Recovery refers to the restoration of clearing and settlement activities after a wide-scale disruption; resumption refers to the capacity to accept and process new transactions and payments after a wide-scale disruption. Our clearing firm has the following SBD recovery times and resumption objectives: recovery time period of 4 hours at Pershing and resumption time of four hours at Pershing.
A. Our Firm’s Mission Critical Systems
1. Order Taking
Currently, our firm receives orders from customers via telephone/fax/ electronically or in person visits by the customer. During an SBD, either internal or external, we will continue to take orders through any of these methods that are available and reliable, or in addition, as communications permit, we will inform our customers what alternatives they have to send their orders to us. Customers will be informed of alternatives by voicemail, webpage notification (www.nutmegsecurities.com ) email or telephone. If necessary, we will advise our customers to place orders directly with our clearing firm at proprietary and confidential 12
Currently, our firm enters orders by recording them on paper and electronically and by sending them to our clearing firms electronically or telephonically. Additionally, we may place customer orders through MASLOW electronic trading system. We have contacted MASLOW and were told that, under its BCP, we can expect resumption of trading ability within one business day (BCP Plan questionnaire attached).
In the event of an internal SBD, we will enter and send records to our clearing firm by the fastest alternative means available, which include telephone, email, facsimile, US Post or messenger service. In the event of an external SBD, we will maintain the order in electronic or paper format, and deliver the order to the clearing firm by the fastest means available when it resumes operations. In addition, during an internal SBD, we may need to refer our customers to deal directly with our clearing firm for order entry.
3. Order Execution
We currently execute orders by use of trading systems described above; these systems depend on the functionality of clearing firms. In the event of an internal SBD, we would temporarily relocate our staff to the nearest office location with the equipment necessary to perform trade execution functions (see office location list above). In the event of an external SBD, we would move employees to the respective closest functioning office location, if none was available we would transfer key staff to the Easton back-up site and if none of these options were feasible we would direct clients to place orders directly with our clearing firms by use of all available means (email, webpage notification, telephone, US post).
4. Other Services Currently Provided to Customers
In addition to those services listed above in this section we also sell mutual funds and some annuity products. In the event of an internal SBD, we would rely on the methods described above to continue proprietary and confidential 13
to perform these functions. In the event of an external SBD, we would rely upon the methods described above and if deemed necessary advise clients by webpage, voicemail, telephone or US POST to contact their respective clearing firm/mutual fund/insurance company directly to ensure they are able to transact business and have access to funds.
B. Mission Critical Systems Provided by Our Clearing Firm
Our firm relies, by contract, on our clearing firm to provide order execution, order comparison, order allocation, and the maintenance of customer accounts, delivery of funds and securities, and access to customer accounts.
Rules: NASD Rules 3510(c) & (f)(1).
X. Alternate Communications Between the Firm and Customers, Employees, and Regulators
A. Customers
We now communicate with our customers using the telephone, e-mail, our Web site, fax, U.S. mail, and in person visits at our firm. In the event of an SBD, we will assess which means of communication are still available to us, and use the means closest in speed and form (written or oral) to the means that we have used in the past to communicate with the other party. For example, if we have communicated with a party by e-mail but the Internet is unavailable, we will call them on the telephone and follow up where a record is needed with paper copy in the U.S. mail.
Rule: NASD Rule 3510(c)(4).
B. Employees
We now communicate with our employees using the telephone, e-mail, and in person. In the event of an SBD, we will assess which means of communication are still available to us, and use the means closest in speed and form (written or oral) to the means that we have used in the past to communicate
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with the other party. We will also employ a call tree so that senior management can reach all employees quickly during an SBD. The call tree includes all staff home and office phone numbers. We have identified persons, noted below, who live near each other and may reach each other in person:
The person to invoke use of the call tree is: Mathew Rochlin
Cathy Mayberry Dale Brown Marissa Santangelo Christina Alvarado Richard Salter Bob Mahoney Fran Turiano Richard Brown Robert Delbuono Cathy Mayberry Shaneka Shuler Evelyn Conejo Tina Mauro
Dale Brown Hans Kummerfeld Tim Manning Tom Doyle Tom Hiten Mark Kennedy Andrew Harris
Ray Mastro Barbara Dunlap Patricia Weber Steve Bliss DJ Geils
AlaskaDept. of Community and Economic Dev. Div. of Banking, Securities & CorporationsState Office Building 150 Third Street, Room 217 Juneau, AK 99811-0807
P.O. Box 110807Juneau, AK 99811-0807(907) 465-2521(907) 465-2549 (Fax)www.dced.state.ak.us/bsc/secur.htm
ArizonaCorporation CommissionSecurities Division1300 West Washington StreetThird FloorPhoenix, AZ 85007(602) 542-4242(602) 594-7470 (Fax)[email protected] www.ccsd.cc.state.az.us/
Matthew J. NeubertDirector (602) 542-0605(602) 594-7451 (Fax)[email protected]
ArkansasSecurities DepartmentHeritage West Building201 East Markham, Room 300Little Rock, AR 72201-1692 (501) 324-9260 (501) 324-9268 (Fax)
District of Columbia Department of Insurance & Securities RegulationSecurities Bureau 810 First Street, NE Suite 622 Washington, DC 20002 (202) 727-8000 (202) 535-1199 (Fax) www.disr.washingtondc.gov
Theodore A. Miles Director, Securities Bureau (202) [email protected]
FloridaOffice of Financial Regulation200 East Gaines StreetThe Fletcher BuildingTallahassee, FL 32399-0372(850) 410-9805(850) 410-9748 (Fax)www.dbf.state.fl.us/licensing
520 South Second Street Suite 200 Lincoln Tower Springfield, IL 62701 (217) 782-2256 (800) 628-7937 (217) 524-2172 (Fax)http://www.cyberdriveillinois.com/departments/securities/
Tanya Solov Director of Securities 69 West Washington 12th Floor, Suite 1220 Chicago, IL 60602 (312) 793-3384 (312) 793-1202 (Fax)[email protected]
Indiana Office of the Secretary of StateSecurities Division 302 West Washington Room E-111 Indianapolis, IN 46204 (317) 232-6681 (317) 233-3675 (Fax) http://www.in.gov/sos/securities/index.html
Iowa Insurance DivisionSecurities Bureau 340 E. Maple Street Des Moines, IA 50319-0066 (515) 281-4441 (515) 281-3059 (Fax) www.iid.state.ia.us/Division/Securities
Kentucky Department of Financial Institutions 1025 Capital Center Drive Suite 200 Frankfort, KY 40601 (502) 573-3390 (800) 223-2579 (502) 573-8787 (Fax) http://dfi.ky.gov/
Colleen Keefe Director of Securities (502) 573-2182 (Fax)[email protected]
Louisiana Securities Commission Office of Financial Institutions8660 United Plaza Blvd. Second FloorBaton Rouge, LA 70809-7024(225) 925-4660(225) 925-4524 (Fax) www.ofi.state.la.us/securit.htm
Augusta, ME 04333(207) 624-8551 (207) 624-8590 (Fax)http://www.state.me.us/pfr/sec/sec_index.htm
Christine A. Bruenn Securities Administrator (207) [email protected]
Maryland Office of the Attorney GeneralDivision of Securities 200 Saint Paul Place Baltimore, MD 21202-2020 (410) 576-6360 (410) 576-6532 (Fax) [email protected] www.oag.state.md.us/securities/index.htm
Massachusetts Securities Division One Ashburton Place Room 1701 Boston, MA 02108 (617) 727-3548 (617) 248-0177 (Fax) www.state.ma.us/sec/sct/sctidx.htm
Matthew J. Nestor First Deputy Secretary of the Commonwealth(617) [email protected]
Michigan Conduct Review & Securities DivisionOffice of Financial & Insurance ServicesDepartment of Labor & Economic Growth611 West Ottawa St, Third FloorLansing, MI 48933
P.O. Box 30701Lansing, MI 48909-8201(877)999-6442(517)241-3953 (Fax)[email protected]/ofis
Linda A. WattersCommissionerOffice of Financial & Insurance Services
Minnesota Department of Commerce 85 East 7th Place Suite 500 Saint Paul, MN 55101 (651) 296-4026 (651) 296-4328 (Fax)[email protected]://www.state.mn.us
Scott P. Borchert Director, Enforcement Division (651) [email protected]
Mississippi Office of the Secretary of State Business Regulation & Enforcement Division 700 North StreetJackson, MS 39202
Missouri Office of the Secretary of State 600 West Main Street Jefferson City, MO 65101 (573) 751-4136 (573) 526-3124 (Fax) http://www.sos.mo.gov/securities/
Nevada Secretary of StateSecurities Division 555 East Washington Avenue 5th Floor, Suite 5200 Las Vegas, NV 89101 (702) 486-2440 (702) 486-2452 (Fax)[email protected] www.sos.state.nv.us/securities/
New Hampshire Bureau of Securities Regulation State House AnnexSuite 317A 3rd Floor Concord, NH 03301(603) 271-1463 (603) 271-7933 (Fax)http://webster.state.nh.us/sos/securities/
Mark Connolly Deputy Secretary of StateDirector of Securities [email protected]
New Jersey Department of Law & Public Safety Bureau of Securities 153 Halsey Street 6th Floor Newark, NJ 07102
New York Office of the Attorney General Investor Protection & Securities Bureau 120 Broadway 23rd Floor New York, NY 10271 (212) 416-8200 (212) 416-8816 (Fax) www.oag.state.ny.us/investors/investors.html
Gary ConnorFirst Deputy Bureau Chief
North Carolina Department of the Secretary of State Securities Division P.O. Box 29622 Raleigh, NC 27626-0525 (919) 733-3924 (919) 821-0818 (Fax) www.secretary.state.nc.us/sec/
Oklahoma Department of Securities 1st National Center, Suite 860 120 N. Robinson Oklahoma City, OK 73102 (405) 280-7700 (405) 280-7742 (Fax) [email protected] www.securities.state.ok.us/
Rhode Island Department of Business Regulation 233 Richmond Street Suite 232 Providence, RI 02903-4232 (401) 222-3048 (401) 222-5629 (Fax)[email protected] www.dbr.state.ri.us
Maria D'Alessandro Piccirilli Associate Director & Superintendent of [email protected]
South Carolina Office of the Attorney General Securities Division Rembert C. Dennis Office Building 1000 Assembly Street Columbia, SC 29201
South Dakota Dept. of Revenue and RegulationDivision of Securities 445 E Capitol Avenue Pierre, SD 57501-2000 (605) 773-4823 (605) 773-5953 (Fax) [email protected] http://www.state.sd.us/drr2/reg/securities/index.htm
Vermont Department of Banking, Insurance, Securities & Health Care Administration 89 Main StreetDrawer 20 Montpelier, VT 05620-3101 (802) 828-3420 (802) 828-2896 (Fax)www.bishca.state.vt.us/
West Virginia Office of the State AuditorSecurities Division Building 1 Room W-100 Charleston, WV 25305-0230 (304) 558-2257(877) 982-9148 (304) 558-4211 (Fax)[email protected] www.wvauditor.com/
Wyoming Secretary of State Securities Division State Capitol, Room 109 200 W. 24th Street Cheyenne, WY 82002-0020 (307) 777-7370 (307) 777-5339 (Fax)[email protected]://soswy.state.wy.us/securiti/securiti.htm
We communicate with our regulators using the telephone, e-mail, fax, U.S. mail, and in person. In the event of an SBD, we will assess which means of communication are still available to us, and use the means closest in speed and form (written or oral) to the means that we have used in the past to communicate with the other party.
Rule: NASD Rule 3510(c)(9).
XI. Critical Business Constituents, Banks, and Counter-Parties
A. Business constituents
We have contacted our critical business constituents (businesses with which we have an ongoing commercial relationship in support of our operating activities, such as vendors providing us critical services), and determined the extent to which we can continue our business relationship with them in light of the internal or external SBD. We will quickly establish alternative arrangements if a business constituent can no longer provide the needed goods or services when we need them because of a SBD to them or our firm. Our major suppliers are listed on Exhibit B attached.
We have contacted our banks and lenders to determine if they can continue to provide the financing that we will need in light of the internal or external SBD. The bank maintaining our operating account is Westport National Bank, located at 1495 Post Road East, Westport CT 06880, Contact is Helen A. Ranholm, telephone; 203-254-6304. The bank maintaining our Proprietary Account of Introducing Brokers/Dealers (PAIB account) is the same as our Operating Account. If our banks and other lenders are unable to provide the financing, we will seek alternative financing immediately from Chase Bank, Main Street, Westport CT. Telephone 203-935-9935.].
Rules: NASD Rule 3510(c)(7).
C. Counter-Parties
We have contacted our critical counter-parties, such as institutional customers, to determine if we will be able to carry out our transactions with them in light of the internal or external SBD. Where the transactions cannot be completed, we will work with our clearing firm or contact those counter-parties directly to make alternative arrangements to complete those transactions as soon as possible.
Rules: NASD Rules 3510(a) &(c)(7).
XII. Regulatory Reporting
Our firm is subject to regulation by the regulators listed above in X, part C. We now file reports with our regulators using paper copies in the U.S. mail, and electronically using fax, e-mail, and the Internet. In the event of an SBD, we will check with the SEC, NASD, and other regulators to determine which means of filing are still available to us, and use the means closest in speed and form (written or oral) to our previous filing method. In the event that we cannot contact our regulators, we will continue to file required reports using the communication means available to us.
Rule: NASD Rule 3510(c)(8).
XIII. Disclosure of Business Continuity Plan
We provide in writing notification of our BCP disclosure statement to customers at account opening. We also post the disclosure statement on our Web site and mail it to customers upon request. Our disclosure statement is attached.
Rule: NASD Rule 3510(e).
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XIV. Updates and Annual Review
Our firm will update this plan whenever we have a material change to our operations, structure, business or location or to those of our clearing firm. In addition, our firm will review this BCP annually, on October 1st to modify it for any changes in our operations, structure, business, or location or those of our clearing firm.
Rule: NASD Rule 3510(b).
XV. Senior Manager Approval
I have approved this Business Continuity Plan as reasonably designed to enable our firm to meet its obligations to customers in the event of an SBD.
Rule: NASD Rule 3510(d).
Signed: _______________________________
Title: _______________________________
Date: _______________________________
Exhibit A
Rule# Record Person Responsible Record Location primary/secondary
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17a-4 Articles of Corporation Matthew Rochlin Copies in Matt's office/ Lawyers Office17a-3 Client Power of Attorney/client correspondence Regulator Correspondence Marissa Santangelo 17a-4 Compliance Manual Marissa Santangelo Copies in every office 12 Employment Applicaton for each Associated Person Dale Brown U- 4 Dale Brown Bronson Rd /CRD U-5 Dale Brown Bronson Rd /CRD 13 & 15 Fingerprint Cards Dale Brown Bronson Rd /CRD 14 16 List of Customers Daily Summaries of Trading Transaction Volume 17 18 Written Customer complaint Files Marissa Santangelo Bronson Rd/ ArchivesOne Waterbury, CT 19 Compensation Records Richard Brown/ Acct. Bronson Rd/ ArchivesOne Waterbury, CT 20 Compliance Procedures with Federal Requirements Marissa Santangelo Bronson Rd/ ArchivesOne Waterbury, CT 21 Record of Which People Can Explain Records System in an Office Column D 22 Record listing each principal responsible for Establishig Marissa Santangelo Marissa Santangelo, Matthew Rochlin Policies and Procedures to Ensure Compliance 17a-4 1
2Checks, books, Bank Statements, Cancelled checks and cash reconciliations Richard Brown/Acct. Bronson Rd
3 Bills relating to business Richard Brown/Acct. Bronson Rd/ ArchivesOne Waterbury, CT 4 5 Trial Balances Richard Brown/Acct. Bronson Rd 6 Guarantees of accounts and all powers of attorney
7 Written agreements entered into and related to businessDale Brown/Matt Rochlin Bronson Rd
8 Focus Richard Brown/Acct. Steve Sussman Londonderry, NH Tax Returns Richard Brown/Acct. Larry Liberfarb Norwood, MA
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Vendor List Exhibit B
American SkandiaOne Corporate DriveShelton, CT 06484800-752-6342Mutual Fund
American Stock ExchangeP.O. Box 11181ANew York, NY 10286212-306-1000Market Data
Anthem BCBS CTP.O.Box 778Lewiston, ME 04243800-843-6096Medical Insurance
Archipelago LLC100 S. Wacker DriveSuite 2012Chicago, IL 60606888-514-7284Book Orders Electronic Trading
Arrowhead Solutions109 Highland AveNeedham, MA 02494781-449-5077Book Orders Electronic Trading
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AT&TP.O.Box 277019Atlanta, GA 30384800-235-7524Phone Communication
BD WeekP.O.Box 90608Washington, DC 20077301-287-2223Subscription
Sun Guard7408 Collection Center DriveChicago, IL 60693201-840-5611Brokerage fees
SAVVIS Communications CorporationP.O.Box 502880St Louis, MO 63150314-531-0728Communications
SIA Compliance and Legal Division120Broadway35th FloorNew York, New York 10271212-608-1500Compliance and legal
SIPC805 15th Street N.W.Suite 800Washington, DC 20005202-371-8300SIPC
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Standard and Poor’s CorporationP.O. Box 80-2542Chicago, IL 60680800-852-1641Stock information
State of Connecticut Department of RevenueP.O. Box 2967Hartford, CT 06104800-382-9463Taxes
The Island ECN Inc900 Plaza 10Jersey City, NJ 07311212-231-5000Brokerage fees
Thomson FinancialP.O. Box 71601 Chicago, IL 60694617-856-2146Autex trading info system
Toronto Stock ExchangeThe Exchange TowerP.O.Box 4212 First Canadian PlaceToronto, ON M5X 1J2Canada416-947-4670888-873-8392Exchange
Verizon WirelessP.O. Box 489 Newark, NJ 07101
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800-922-5469Cell Phones
Westport National Bank1495 Post Road EastWestport, CT 06880203-254-6300AP Bank
W B Mason and Co INC355 Washington AveNorth Haven, CT 06473888-926-1766Office Supplies
Wall Street Journal200 Burnett RoadP.O.Box 240Chicopee, MA 01020800-369-2834Paper
Arrowhead Solutions’ production facility is operating out of a Co-location Site in Marlboro, MA. As most colocation sites, we have redundant power and data feeds. In the event of Production Server failures, we can have our Backup Server environment in Production within
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the hour. We have our data lines with four major carries on two different backbones. Below is a recent questionnaire of our Business Continuity Strategy and our Disaster Recovery Plan.
General Service Provider BCP/DR Questionnaire:
A Business Continuity Strategy
A1 In the event of a disaster or significant disruption, does your organization have documented plans for business continuity and IT disaster recovery?
Yes __X______ or No ________
A2
If you answered, “Yes” to Question (A1), what type of failure scenarios or outages do you plan for?
We have plans for both power and network outages for our colocation datacenter in Marlboro. We have redundant power and data feeds into our site and also have on site generators to keep us operational.
A3
If you answered, “Yes” to Question (A1), what duration of time is assumed for each type of failure scenario or outage you plan for?
Our Power Outage plan and our network outage plan are designed for 100% uptime. It is designed for any duration of time.
A4 What types of business functions do you consider critical?
Support our main business applications.
A5 If you answered “Yes” to Question (A1), does the plan establish critical business functions with recovery priorities?
Yes ____X____ or No ________
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A5 If you answered “Yes” to Question (A5), what is the expected recovery time for your critical business functions?
0 – 4 hours __X___4 – 8 hours _____Within one day _____ 1 – 2 days _____More than 2 days _____ Other (please specify) _____N/A _____
A7 If you answered, “Yes” to Question (A1), does the plan account for interdependencies both internal and external to your organization?
Yes ____X____ or No ________
A8 If you answered, “Yes” to Question (A1), does the plan cover some, most, or all locations from which you provide your services?
Some Most XAll Other (please specify) N/A
A9 If you answered, “Yes” to Question (A1), what percentage of “business as usual” servicing capability is the plan designed to address?
Do you have a dedicated team of professionals focused on business continuity and/or IT disaster recovery?
Yes ___X_____ or No ________
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A11
If you answered “No” to Question (A10), do you use an external BCP/DR service provider to handle your planning needs?
Yes ________ or No ________
A12 Do you use an external BCP/DR service provider to handle your hardware recovery needs?
Yes ________ or No ____X____
A13 Do you use an external BCP/DR service provider to handle your software recovery needs?
Yes ________ or No ____X____
A14 Do you use an external BCP/DR service provider to handle your telecom recovery needs?
Yes ___X_____ or No ________
A15 Do you use an external BCP/DR service provider to handle your work area recovery needs?
Yes ____X____ or No ________
A16 Is your main IT facility or data center
located in the same building or office complex occupied by your main business or operations staff?
Yes ________ or No ___X_____
A17 Please provide an illustration or schematic of how your organization’s primary, secondary, and/or tertiary servicing centers are setup to provide redundant services to customers.
_________________________________________________________________________________________(Please attach an additional sheet if you need___ _____more room to answer this question)_________
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B Crisis Communication
B1 Do you have a documented crisis management process within your organization?
Yes ___X_____ or No ________
B2 If you answered “Yes” to Question (B1), does this process cover internal and external communications during a crisis event?
Yes ___X_____ or No ________
B3 How do you notify your clients of an outage?
Phone, e-mail, fax, web site.
B4 Do you provide your customers with detailed contact information in the event of an outage or emergency?
Yes ___X_____ or No ________
B5 Please describe how you notify your team of an incident and direct them through the recovery.
Our team is first notified by e-mail, then by phone or pager. Depending on the incident, the person who is on call addresses the incident. All team members are trained for all types of incidents that may occur.
C Back Up Facilities
C1
Does your organization have an alternate site location for data center recovery purposes?
Yes ________ or No ___X_____
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C2 If you answered, “Yes” to Question (C1), what is the approx. distance between your production (primary) site and alternate (secondary) site for data center recovery purposes?
__________________________________________ (Please specify # and miles/kms, city blocks, etc.)
C3
Does your organization have an alternate site location for work area recovery purposes?
Yes ___X_____ or No ________
C4 If you answered “Yes” to Question (C3), what is the approx. distance between your production (primary) site and alternate (secondary) site for work area recovery purposes?
10 Miles__________________________________________ (Please specify # and miles/kms, city blocks, etc.)
C5 Do you use an external BCP/DR service provider for your data center recovery needs?
Yes ________ or No ___X_____
C6 Do you use an external BCP/DR service provider for your work area recovery needs?
Yes ___ _____ or No ___X_____
C7 If you answered “Yes” to Question (C6), is your contract with your BCP/DR service provider honored on a first-come/first-served basis?
Yes ________ or No ___X_____
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C8 What recovery strategy does your organization use for mainframe systems?
D8 If you answered "Yes" to Question (D1), do internal or external auditors review your BCP/DR tests?
Yes ___X_____ or No ________
D9 If you answered “Yes” to Question (D1) what components of your systems and infrastructure are tested?
Applications __X____Middleware __X___Databases __X____Data networks __X____ (internal and external)Voice networks __X____ (internal and external)Desktop __X____Facilities __X____Voice equipment __X____
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Pershing ® A BNY Securities Group Co.Solutions from the Bank of New York
Contingency Planning
Introducing Broker - Dealer SummaryVersion 3.0 March 2004
FOR PERSHING INTRODUCING BROKER/DEALER USE ONLY.
NOT FOR DISTRIBUTION TO THIRD PARTIES.
CONFIDENTIAL
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Table of ContentsPurpose...............................................................................................................................1Mission................................................................................................................................1Planning Structure and Basic Assumptions........................................................................1Event Management Structure.............................................................................................2
Incident Management Team (IMT) 3Response Teams 3Business Units 3
Line Managers 3Business Continuity Team Captains 3IMT Liaison 3
Communications with Customers........................................................................................4Outbound Communications 4
Account Managers and Customer Service Associates 4Inbound Communications 4
Problem Notification 4Security Policies..................................................................................................................5
Data Security 5Physical Security Access 5
Business Continuity............................................................................................................6Business Continuity Plans 6Recovery Sites 6Testing 6
Disaster Recovery...............................................................................................................7Mainframe 7Distributed Systems 7Network 7Testing 7
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XVI. Purpose
The purpose of this document is to provide our customers with an overview of our business continuity and disaster recovery plans, including a high-level definition of the policies and procedures that we will employ in the event of a business interruption.
XVII. Mission
Pershing's mission for contingency planning is to ensure the continuous, reliable delivery of service to Pershing's customers while maintaining regulatory compliance.
XVIII. Planning Structure and Basic Assumptions The basic planning assumptions for the contingency plan are the following:
1. Pershing assumes that not more than one of its critical facilities will be affected at one time. All other facilities will remain accessible and operational.
2. Pershing assumes that its critical infrastructure (such as electric, water, heat, ventilation, air conditioning, etc.) will remain operational as long as the facility is accessible. This assumption is based on the amount of effort that Pershing has undertaken to fortify these facilities (for instance, Pershing maintains redundant generators, chillers, etc.).
If an event causes the evacuation of our operations center in Hudson County, New Jersey, Pershing will declare a business continuity event, and activate the business continuity plan. This will result in a four-hour processing outage to enable switching of data and voice communications and relocation of associates to our data center in Morris County, New Jersey.
If an event causes the closing of our data center in Morris County, New Jersey, Pershing will declare a disaster recovery event, and activate the Disaster Recovery plan. This will result in a four-hour outage while our mainframe processing is transferred to our Hudson County back-up site.
3. Pershing assumes that all customer sites and facilities (such as electricity, water, heat, ventilation, air conditioning, etc.) are accessible and operational.
4. Pershing assumes that it will have adequate staffing available during the event.
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XIX.Event Management Structure Pershing has established an event management structure to respond effectively to business emergencies. This structure will be activated during any business continuity or disaster recovery event. At the center of the event management structure is Pershing’s Command and Control Center, which is occupied by the Incident Management Team (IMT).
The following diagram illustrates Pershing’s event management structure:
Technology Customer / ExternalRepresentation
Corporate SupportServices
Business Unit OperationsManagement
Executive Commanders
IMT Coordinators
Info Security
Chenai
Disaster Recovery Corporate Comm. Business Continuity
Audit
Tech. Management Cust. Representation Corporate ServicesBusiness Unit Management
Legal & Compliance
Branch Offices
IMT Liaison
BCP Coordinator
Line Manager
Business Unit
IMT Liaison
BCP Coordinator
Line Manager
Business Unit
IMT Liaison
BCP Coordinator
Line Manager
Business Unit
IMT Liaison
Voice/Data/Desktop Response
Team
IMT Liaison
ApplicationResponse Team
IMT Liaison
InfrastructureResponse Team
ResponseTeams
BusinessUnits
A.
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B. Incident Management Team (IMT)
IMT members and their alternates are proxy representatives whose extensive experience at Pershing allows them to understand the implications of individual business unit issues while maintaining a corporate perspective. Their responsibilities include the following:
Ensure departments comply with requests for status or directives from IMT. Obtain the operational status of the departments or customer groups they represent. Assess incident and determine the firm-level response, including invocation of
business continuity or disaster recovery plans. Ensure responses are implemented correctly. Coordinate with essential business personnel, for instance managers
and business continuity coordinators.1.
Executive Commander Focal point for decision-making and execution of strategies for the IMT. Acts as a liaison to the Executive Committee Coordinates activities at the corporate and business unit levels
IMT Coordinator Coordinates the flow of information into the IMT, structures meetings, etc.
Technology Ensure appropriate information is collected and presented to IMT Coordinate allocation of PTG resources Ensure that IMT directives are implemented Act as liaison with technical vendors/service providers
Business Unit Management Ensure that appropriate information collected about incident and wellness status of
business unit Make decisions on contingency actions Ensure contingency actions undertaken are implemented.
Customer / External Representation Represent the customer’s interest in the decision making process Ensure that communications and/or messages from IMT are delivered consistently Compose, review and manage all communications with external entities
(correspondents, media, etc.) Manage “hotline” and other internal communications
Corporate Support Services Provide information on impact of incident Support and facilitate firm’s contingency actions Ensure contingency actions undertaken are compliant with laws, rules and regulations
and provide sufficient controls. Act as liaison with regulatory agencies
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C. Response Teams
The Pershing Technology Group has dedicated teams of technologists to advise and respond to events, as directed by the IMT. These teams are organized by area of expertise and relevant skill sets.
D. Business Units
Each of Pershing’s business units has dedicated teams of associates to perform the specific functions identified below:1.2. Line Managers
The line managers are responsible for enacting their business continuity plans, as instructed by the Incident Commander.
3.4. Business Continuity Team Captains
The business continuity team captains support the line managers with their knowledge of the business unit’s contingency plans and assist in the activation of those plans.
5.6. IMT Liaison
The IMT liaison is responsible for communicating the status of the business units to the IMT and providing the line managers with current IMT decisions.
XX. Communications with Customers A.B. Outbound Communications
1. Account Managers and Customer Service AssociatesPershing Account Managers and Customer Service Associates will contact
customers with information or instructions.
C. Inbound Communications 1.
2. Problem NotificationIt is the expectation that customers continue to use existing
communication channels with Pershing. Customers who wish to notify Pershing of problems will continue to call
Pershing’s Technology Customer Service at (201) 413-2001, as they would normally.3.
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XXI. Security Policies
A.B. Data Security
Pershing produces and stores paper and/or magnetic copies of all relevant access data and programs so that in the event that the security access files or programs are destroyed or corrupted due to an event, they can be quickly reconstructed in accordance with Securities and Exchange Commission regulations.
C. Physical Security Access
If there is a security system failure at Pershing’s facilities due to an event, we will implement the following guidelines:
Only Pershing associates and authorized vendor support personnel will be allowed access. All access will be monitored. ALL associates will be required to show Security a valid Pershing Identification Card and to sign in with Lobby Security at the start of the business day and each time thereafter upon entering the facility
Access to restricted areas (such as the data center) will only be authorized after an access validity verification by Security. This access will be granted only after verification by Security of access validity. Security will maintain an up-to-date listing of all associates with current card or sign-in authorization to access these areas
Any access required by associates, vendors, and consultants must be approved by the senior management of the restricted areas involved
Vendors that must be on-site in order to perform any required maintenance or repairs must be accompanied by a Pershing associate
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XXII. Business Continuity
Business continuity at Pershing is defined as the orderly return to normal business operations after events that have affected Pershing Plaza. Integral to the success of Pershing’s business continuity program is our ability to relocate associates and resume business functions at our Morris County and alternate Hudson County facilities.
1. Business Continuity Plans and Risk AssessmentsPershing maintains over 50 written business resumption plans that cover all aspects of the resumption of business processes for each department. These plans are updated semi-annually with consultants from Sungard Planning Solutions and their PreCovery software package. Current copies of these plans are maintained in several off-site locations. Risk assessments are also performed every time the BC plans are updated. The impact of any changes in Pershing’s processes, products, or business environment are evaluated, which may result in modifications to the configuration of the recovery sites as described below.
2. Recovery SitesPershing maintains two business resumption sites for personnel: The Morris County facility provides for the relocation of over 700 associates to resume processing operations, and the alternate facility in Hudson County provide for the relocation of 250 traders. Each operations desktop or trading position used in business continuity is loaded with all software, as well as all telecommunication requirements needed for the associate to continue in their role. Centralized fax and wire printer rooms are maintained where all communications to Pershing are centrally located and controlled.
Business continuity “partitions” on the hard drives of the recovery workstations are used in business continuity to hold client server, market data, and desktop applications separately from the day-to-day uses of the machine.
Pershing also maintains a telephone rollover scheme whereby inbound Pershing Plaza calls and faxes are routed to Morris County or the alternate facility in Hudson County by the local telephone company.
3. TestingEach seat in both facilities is tested at least twice a year. These Saturday tests involve 700 associates at Morris County and 250 traders at the alternate facility in Hudson County logging into the business continuity machines and testing accessibility to all applications.
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XXIII. Disaster Recovery
The focus of disaster recovery is the re-establishment of the data processing infrastructure such as technology platforms, applications, network infrastructure, and systems access. It also includes the recovery of the technology personnel responsible for data center operations; system software and operating environments; and network, communications, and applications support. These are multi-platform-interconnected systems that support the business of Pershing and our customers. Services include the planning, coordination, and execution of periodic disaster recovery exercises; the development and maintenance of Pershing's disaster recovery plans; and implementation of new and leading-edge technology solutions. Plans have been developed and are maintained for the mainframe, distributed systems, and network environments. Additional services we provide to our customers include assistance in the design and testing of their disaster recovery capabilities with respect to Pershing.
1. MainframePershing has implemented a state-of-the-art internal mainframe disaster recovery capability based on IBM Geographically Dispersed Parallel Sysplex/eXtended Remote Copy (GDPS/XRC). GDPS/XRC provides replication of data between the primary Morris County data center and the secondary data center in Hudson County. XRC is the disk-mirroring component and GDPS is the automation component. The mirrored data center automatically copies more than 20 terabytes (7,300 direct access storage device volumes) of information - equivalent to the text content of 20 million 400-page books. The mainframe systems are restarted and operational in less than four hours with less than five minutes data loss. Pershing is the world’s largest mirrored data center using IBM mainframes and storage devices.
2. Distributed SystemsFront-end client/server, web, and interactive voice recognition (IVR)
systems are engineered to provide load balancing between the data centers in Morris County, New Jersey and Hudson County, New Jersey. In the event of an outage in Hudson County, the Morris County servers will assume the entire workload. Conversely, if there is an outage in Morris County, the Hudson County servers will assume the entire workload. In both cases, the transition requires little or no manual intervention.
For back-end processing systems, Pershing has implemented an EMC Symmertrix Remote Data Facility (SRDF) disk-mirroring technology solution to augment the current Tivoli Storage Manager based (restore from backup) internal capability
3. NetworkInternal redundancy is inherent within the network design with
production network traffic supported from two geographically dispersed facilities, Morris County and Hudson County. Both facilities are designed to support the network in the event of a disaster at either location.
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4. TestingThe disaster recovery capabilities are aggressively tested on a quarterly
basis. After each test, a written critique is prepared documenting any problems encountered during the test or areas where improvement may be necessary. If you would like to participate in one of our tests please contact your Account or Relationship Manager. Client participation is welcomed, but due to the complexity involved it is limited to a first come/first serve basis and no more than 10 clients per test.