Non Profit Communication: Jennifer Chestnut Hannah Servedio.

Non Profit

Communication: Jennifer

Chestnut

Hannah Servedio

What is a Non-Profit?

Tax-exempt organization that serves public interest

Usually charitable, educational, scientific or religious in nature

Does not declare a profit & utilizes all revenue towards the greater good

Board of Trustees

Red Cross, UNICEF, NPR etc.

What is Hillel?

Jewish-based national non-profit

550 chapters throughout USA

30 additional in different countries

“To enrich the lives of Jewish students so that they may enrich the Jewish people and the world”

Global Communication in Non-Profit organizations

Ratings of types of communication by necessity

Conflict resolution

Past experience, Past education

Managing up/Managing down

Exec. Director- Jen Chestnut

15th year as Executive Director

Bachelor’s from Syracuse, Masters from Case Western

One of 12 directors as a member of Hillel’s national Director’s Cabinet

Jewish Federation of Cleveland

Extensive marketing & recruitment experience

Global Communication

Extremely beneficial to Hillel

Large network, global organization

Jewish based, but not exclusive or membership based

Diversity throughout campus

Marketability

Rankings of Comm Skills

Interpersonal- Fundraising/Getting point across

Team- Everyone has individual goals, so delegation is necessary for efficient work. Play to employee’s strengths

Clear pathways of Communication

Team Building

Speaking- Similar reasons for Interpersonal

Written, Organizational, Presentation

Conflict Resolution

People have to talk about the issue. Be mature

What compromises can each side make the situation easier?

Don’t be accusatory

Has had to be mediator, is comfortable doing so

Past Experience/Education

Learns everyday in her job (15th year)

Education was important and helpful, but previous experience (hands on) has been most beneficial

Communication Above/Below

Learning how to Manage up/Manage down are very important

Stay professional

Communicate feelings and requests efficiently to get the best results

Different types of appropriate media for different situations (What are you trying to communicate?)

Summary

Hands on experience is necessary

Conduct yourself clearly and professionally

Its important to asses the types of communication most beneficial for a particular situation & follow through

Questions?