NEWS@MPARK VOLUME 2/2013

MAY - AUGUST 2013 | VOLUME 2/2013 KDN : PP12633/09/2012 (030659)

THE OFFICIAL NEWSLETTER OF THE METRO PARKING GROUP

Malaysia - Singapore - Brunei - Philippines - Hong Kong - IndiaMalaysia - Singapore - Brunei - Philippines - Hong Kong - India

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EXCELLENTPERFORMANCEAWARDMetro Parking Northern Region

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BUSINESS DEVELOPMENT WORKSHOPMetro Parking Central Region

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FAREWELL FOR STUDENT FROM (GEMS)Metro Parking Southern Region

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‘KEMBARA MAHKOTA JOHOR’ PROGRAMMEMetro Parking Southern Region

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‘AZAM KERJA’ CAREER CARNIVAL Metro Parking Central Region

’MAJLIS BERBUKA PUASA’ FOR HQ & CENTRAL REGION 2013

‘JAMUAN MESRA AIDILFITRI’ 2013

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We have completed our second stretch and moving into the �nal stretch of 2013. Much has been said about our performance this year through a number of numerous meetings with our parent company and at JCorp level. Local front encountered stiff competition and it will continue in our goal of increasing our market shares in the country. The machinery need to be oiled and synchronised at regulated intervals to ensure that we are on track and able to overcome the obstacles laid in front of us.

We are doing quite well in our quest of achieving our 2013 KPIs through continu-ous monitoring of our operational performance at the respective car parks nationwide. Another distinct point is the way that we are managing our current issues with the Landlords/Owners. The right approach that we adopted in our continuous discussions seems to steer us right to the desired objectives.

The level of maturity in our people is the asset in our never ending strives of maintaining our position as the industry leader in the country. The right blend of people and systems will ensure the continuity of our leadership hold in this highly competitive and volatile environment.

On international front, the Group is facing with inconsistency performances which could be due to local factors, and changes in the respective government policies. The Group will assess each country on their own merit and will not generalise the whole into one. Each country will have their issues in managing their operations and it can come in various forms, i.e. funding, competitors, new government policy, internal issues, etc. Nonetheless the Group will scrutinise each of the entities to ensure that the issues can be mitigated and not jeopardise the overall objectives of the Group.

Hopefully in this �nal stretch of 2013 we will see the company clocking and recording new milestones to the envy of our chasing competitors. For this to happen, the need of everyone to realign their mindset is of tremendous important. So Metromites, let us put aside our indifferences and unite to see the materialisa-tion of our vision to be the No. 1 again and again in years to come….

EditorSyed Yusof Syed Ibrahim

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news@mpark | volume 2/2013

EDITORIAL

TABLE OF CONTENTS2 Editorial3 Note From The Group General Manager4 Cover Story ’Majlis Berbuka Puasa’ For HQ & Central Region 2013. ‘Jamuan Mesra Aidilfitri’ 2013.5 Branches News Tazkirah & Quality And Positive Work Culture Slot. ‘Majlis Khatam Al-Quran Dan Berbuka Puasa’. Excellent Performance Award. 6 Branches News ‘Kembara Mahkota Johor’ Programme. JTK Site Visit To Car Park. Induction Office And Operation.7 Development News New Car Park Contracts Secured By Metro Parking Group. 8 Event And Happenings10 Branches News Care and Clean ‘Azam Kerja’ Career Carnival. 11 Branches News Iftar Business Development Workshop. Futsal & Badminton Tournament. 12 Branches News Majlis Tahlil/Tazkirah Ramadahan. Farewell For Student From ‘Graduate Employability Management Scheme (Gems)’.13 Branches News Kurma & Kuih Raya Distribution. Monthly Birthday Celebrations.14 Quality & Training News Courses And Training Development for Staff. 15 Human Resources News

EDITORIAL TEAM

advisorHaji Ab. Rashid Bukhairah

editorSyed Yusof Syed Ibrahim

assistant editorMohamad Fauzi SaadSiti Mastura Yaakub

production committeeSyed Yusof Syed IbrahimZamri AdamAhmad Fiaza Abd ShukorSyed Nasir Syed SheikhRaymond Chew

branch conributors

singaporeEileen Kerk

philippinesNanette Gasper

bruneiSiti Rosaliah Abdullah

hong kongJacqueline Ng

indiaMizan Ibrahim

johor baharuRa�dah Sumadi

kuantanKamarul Mohd Noor

layout & designKhairil&AssociatesNo 19, Lorong CP 1/443200 Cheras PerdanaSelangor

printingBakti Tulin Sdn. Bhd.No.29A, 31, 41 & 43 Jalan Brunei BaratOff Jalan Pudu55100 Kuala Lumpur

publisherMetro Parking (M) Sdn BhdLevel 4, Block G North, Pusat Bandar DamansaraDamansara Heights50490 Kuala Lumpur

No part of this report may be produced or stored in any retrieval or transmitted by electronic or mechanical means, staged, photocopied, recorded or otherwise without the prior permission of Metro Parking (M) Sdn Bhd.

Copyright: Metro Parking (M) Sdn Bhd 2013.

The information in this publication was correct at the time of printing.

From the EditorHello Metromites!!!

“The two most important days in your life are the day you are born and the day

you �nd out why.” MARK TWAIN

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volume 2/2013 | news@mpark

NOTE FROMTHE GROUPGENERALMANAGER

Hj Ab Rashid Bukhairah

Dear Fellow Metromites,

Our progress for 2013 locally and internationally has been quite predictable. We experience minimal growth in trying to increase our market share and outpacing our nearest competitor. The business development team need to be more vigilant and chameleon in nature so that it can adapt to the requirements and changing rules as and when required. Anticipating changes and understanding different business platforms is a “must-know-how” for the team to ensure success. We may need to revamp our current business model since “change” is the only thing consistent where else everything in this world changes. The only difference is the pace of these changes depending on the industry they are in. Though it might be bitter but we may need to swallow it and come to our senses that would be the best prescription for us in taking a giant leapt forward.

Secondly our �nancial resource is another determinant factor in moving into the niche environment. The evolving nature of business from “manual - semi auto- fully auto” would need a substantial investment to execute it. Funding needs to be sourced and good practices of cash-�ow manage-ment need to be benchmarked and adopted. Internal systems need to be overhauled too in ensuring a uniform and consistent practices embrace and practise.

In moving into this direction the human resource development planning need to play a major role. The upgrading of the people knowledge and skill must go hand-in-hand with the shift into technology-driven environment. Identi�cation of intervention either through training, mentor-mentee, on-the-job or project-oriented must be planned by the human resource department. The balance of workforce after automation can be reassigned to other sites and departments.

In a nutshell all these factors are vital and need to be approached with delicate touch and �tting planning. Executing the plans will be another benchmark where the precision in doing so will be the hallmark of the success story. The Group with the helm at DR Bhd will need to carry out in-depth analysis in prioritising the activities so as it is manageable and proper monitoring can be done at speci�ed intervals.

With the �nal lap towards the end of 2013 the Group is quite optimistic that current KPIs can be achieved. With total commitment from everyone ground up, the tasks facing us is surmountable. We hope to see new milestones being chipped in our endless journey to formidable growth in years to come. I trust that with all of your support and dedication this is a small step for us to conquer yet again.

All the best to everyone! May we receive the blessings from Allah All-Mighty.

NOTE FROM GGM

“Plan your work for today and every day, then work your plan.”

MARGARET THATCHER


4 COVER STORY

’MAJLIS BERBUKA PUASA’ FOR HQ & CENTRAL REGION 2013

The event was organized by HRAIT department while the speaker was sponsored by KSR KL. It was held on 26th July 2013 at Bukit Kiara & Equestrian Resort. (Attended by all of�ce staff with the attendance of our Chairman; En Wan Azman). Brief itineraries; greeting by MC, talk by speaker from Pusat Pungutan Zakat, ceremony for Anugerah Khidmat Setia, speech by DGM; Tn Hj Shamsuddin and Chairman; En Wan Azman followed by Iftar.

Metro Parking Central Region

“Property may be destroyed and money may lose its purchasing power; but, character,

health, knowledge and good judgement will always be in demand under all conditions.”

ROGER BABSON Celebration held on August 30, 2013 at Hotel Grand Bluewave. The event was attended by more than 100 employees, Suppliers and Building Owners.

Metro Parking Southern Region

‘JAMUAN MESRA AIDILFITRI’2013

Tazkirah; weekly event for MPKL. As for the month of July, Quality and positive work culture has been slot in Tazkirah session. Our GGM Tn. Hj Rashid also took part in the event.

The Company through Sports & Recreation Club had organized Khatam Al-Quran and breaking fast on 29 July 2013 (Monday) which starts at 4.00 pm until 7.45 pm at Training Room, Administrative Of�ce, Komtar. A total of 43 employees attended the event.


5BRANCHES NEWS

‘MAJLIS KHATAM AL-QURAN DANBERBUKA PUASA’ Metro Parking Southern Region “Whenever you �nd yourself on the side of

the majority, it is time to pause and re�ect.”MARK TWAIN

TAZKIRAH & QUALITY AND POSITIVE WORK CULTURE SLOTMetro Parking Central Region

Excellent Perfomance Award for Metro Parking Northern Region 5 tahun. Staff who received is Fariz Mohd Izwan Bin Sohaime (KL 3697 - Assistant Supervisor) and Mohammad Fareez Bin Rosli (KL 3774 - Assistant CSR)

EXCELLENT PERFORMANCE AWARDMetro Parking Northern Region


6 BRANCHES NEWS

“The superior man understands what is right; the inferior man understands what will sell.”

CONFUCIUS

‘KEMBARA MAHKOTA JOHOR’ PROGRAMMEMetro Parking Southern Region

In continuing with Azam Kerja career fair in NIOSH, JTK representative made a site visit to KL Sentral. The purpose of the site visit is to interview the selected candidate hired by MPM and as an appreciation for the company since we hired the candidate from Azam Kerja.

JTK SITE VISIT TO CAR PARKMetro Parking Central Region

Induction training organized by HR to new staff regarding company background, employment terms and conditions, misconduct and disciplinary actions, dress code as well as customer service skills.

INDUCTION OFFICE AND OPERATIONMetro Parking Central Region

All administrative staff joined the relief Adventure Mahkota Johor held on August 24, 2013 at Aqabah Tower, Pasir Gudang Municipal Council. Kembara Mahkota Johor program was held from 24 to 27 August 2013. This year, JCorp and subsidiaries including Metro Parking is co-organizing the launch.


7DEVELOPMENT NEWS

Singapore Aviation Academy

“Sometimes when you innovate, you make mistakes. It is best to

admit them quickly, and get on with improving your other innovations.

STEVE JOBS

NEW CAR PARK CONTRACT SECURED BY METRO PARKING GROUP


8 EVENTS & HAPPENINGS

METRO PARKING NORTHERN REGION

METRO PARKING CENTRAL REGION

METRO PARKINGEASTERN REGION


9EVENTS & HAPPENINGS

METRO PARKING SOUTHERN REGION

METRO PARKING SINGAPORE


10 BRANCHES NEWS

Metro Parking Kuantan held a care and clean campaign at Kuantan Medical Centre and Kuantan Parade Open Site.

CARE & CLEANMetro Parking Eastern Region

“Don't let your ego get too close to your position, so that if your position gets shot

down, your ego doesn't go with it.”COLIN POWELL

This career carnival ‘Azam Kerja’ was organized by Jabatan Tenaga Kerja (JTK) Bangi with the cooperation of National Institute of Safety & Health (NIOSH) on 12th May 2013. ‘Azam Kerja’ career carnival is to provide jobs for children coming from low income family. HR as well as Operation personnel were involved in this carnival as one of HR recruitment medium.

‘AZAM KERJA’ CAREER CARNIVALMetro Parking Central Region


11BRANCHES NEWS

“Just because something doesn't do what you planned it to do doesn't mean it's useless.”

THOMAS A. EDISON

FUTSAL & BADMINTON TOURNAMENT Metro Parking Central Region

BUSINESS DEVELOPMENT WORKSHOPMetro Parking Central Region

One of the initiative to improve Business Development activity and as a knowledge sharing medium for BD personnel in all regions; Central, Eastern, Northern and Southern. The workshop was organized at Bukit Kiara & Equestrian Resort on 31st July 2013.

Event organized by KSR KL on 8th June 2013 at The Challenger Futsal. It was participate by KSR members from Central, Eastern and Northern Region with total of 11 Futsal groups and 8 badmintons groups.

IFTARMetro Parking Eastern Region

The event was held at Satay Wan House.


12 BRANCHES NEWS

“A budget tells us what we can't afford, but it doesn't keep us from buying it.”

WILLIAM FEATHER

The Company through Sports & Recreation Club hosted a ‘Majlis Tahlil’ as well as celebrating ‘Awal Ramadan’ on July 5, 2013 (Friday), at 3.00 and 5.00 pm at the Training Room, Administrative Of�ce, Komtar. This event was attended by 47 employees from various departments.

MAJLIS TAHLIL/TAZKIRAH RAMADAHANMetro Parking Southern Region

FAREWELL FOR STUDENT FROM ‘GRADUATE EMPLOYABILITY MANAGEMENT SCHEME (GEMS)’Metro Parking Southern Region

They have been with the company for 6 months. Hopefully they will be successful in their future �eld of endeavor:Nurul Nadiah Binti Baharuddin – attached at Financial DepartmentRabiatul Adawiyah Binti Abd Ghani – attached at Administration & Human Capital Department


13BRANCHES NEWS

“The secret of business is to know something that nobody else knows.”ARISTOTLE ONASSIS

This is an annual activity by HRAIT Department. For 2013, kurma distribution was distributed to all staff including Eastern, Northern as well as Sabah & Sarawak. ‘Kuih Raya’ was also distributed to operation staff who worked during the ‘Hari Raya’ celebration.

KURMA & KUIH RAYA DISTRIBUTIONMetro Parking Central Region

MONTHLY BIRTHDAY CELEBRATIONSMetro Parking Singapore

COURSES AND TRAINING DEVELOPMENT FOR STAFF


14 QUALITY AND TRAINING NEWS

Several courses were held recently in Central and Southern Region to share and inculcate good work ethics and new skills. Among the courses conducted were:-

NO. COURSES (CENTRAL REGION) DATE

2. Enhancing your Ability to Deal with Difficult People 3th-4th June 2013

3. Digital Marketing Training 19th-20th June 2013

4. Purchasing Cost Reduction 22th-23th July 2013

5. BD Workshop 31th July 2013

6. Kursus Induksi Anggota Pekerja Operasi 2013 Quarterly

1. Audit Report Composing 19th-20th June 2013

NO. COURSES (SOUTHERN REGION) DATE

2. Kursus ‘Menangani Ketidakhadiran & Pekerja Bermasalah’ 22-23 May 2013

3. MS Excel 2010 (Advance) 29-30 May 2013

4. Seminar Kepentingan Statistik Sektor Perkhidmatan Dalam Transfromasi Negara

4 June 2013

5. Kursus Induksi Pembantu Khidmat Pelanggan 2013 19 June 2013

6. Industrial Electricity And Electrical Safety 22,29 June, 6 July 2013

7. Behavioral Based Interviewing Technique 17-18 June 2013

1. Kursus Induksi Pembantu Khidmat Pelanggan 2013 15 May 2013

8. Program Nilai-nilai Murni: Meningkatkan Kualiti KerjaDi Bulan Barakah

30 July 2013

“Intelligence is the ability to adapt to change.”

STEPHEN HAWKING Kursus Etika CSAMetro Parking Southern Region

PROMOTIONS15HUMAN RESOURCES NEWS


NEW BORN

MOHD MAZLANI Acting Asst Manager Operation-Penang

NUZUL QAYYUMJunior Engineer

Metro Parking Central Region

MOHD RAHIMAN BIN AHMADCustomer Service Assistant to Assistant Supervisor

MOHAMMAD NAWI BIN MD SALLEHCustomer Service Assistant to Assistant Supervisor

MOHAMAD YAHYA BIN KAMALUDINCustomer Service Assistant to Assistant Supervisor

MOHD NIZAM BIN MAAKIPCustomer Service Assistant to Assistant Supervisor

Metro Parking Southern Region

Othman Mokhtar - His father pass away on 20th August 2013

CONDOLENCE Metro Parking Southern Region

The company was lost with late Md Saiful Azali Sulong, Account and Finance Manager who died on 28 May 2013. The company would like to express condolencesto his family.

LOSS OF EMPLOYEEMetro Parking Southern Region

“Your talent is your art. It is not to be taken for granted.”

PAULA ABDUL

MARRIAGE

1. Muhammad A�q Dani son of Norazlin Mis2. Mohamad Noor Elham (Operation Executive) new born daughter on 1st July 20133. Abdul Rahman Abdul Aziz (Audit Executive) new born daughter on 24th June 2013

Mohd Ridzwan Hj OsaliSenior Exec Season and spouse

Nur Sakinah Abd Aziz (29.6.2013)

Fariz Mohd Izwan Bin Sohaime2/6/2013

OUR SERVICES• Car Park Management• Car Park consultancy• Evaluation, Selection & Supply of Parking / Access Control Equipment OUR BUSINESS OPERATIONS• Malaysia• Singapore• Brunei• The Philippines• Hong Kong• India

NEWS@MPARK VOLUME 2/2013

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internal issues

current issues

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jamuan mesra aidilfitri

singapore brunei

operational performance

right blend of people