AIC Conference Adam Richins VP of Customer Operations and Business Development
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AIC Conference
Adam Richins
VP of Customer Operations and Business Development
Our Customer Focus
Where we want to be
Customer Rates
National Average:10.61¢
For ResidentialCustomers
RATE DECREASE
-7.04
U.S. Idaho Power
Environmental Stewardship
U.S. Source: U.S. Energy Information Administration
Environmental Stewardship (cont)
Source: U.S. Energy Information Administration
0.00% 2.00% 4.00% 6.00% 8.00% 10.00% 12.00%
Avista
PacifiCorp
Puget Sound Energy Inc
Nevada Power Co
Idaho Power Co
Demand Response as % of System PeakEnergy Efficiency as % of Retail Sales
Environmental Stewardship (cont)
796
793
790
763
760
741
719
709
SMUD
Idaho Power
Seattle City Light
West Midsize
NorthWestern Energy
El Paso Electric
Avista
PNM
Overall Customer Satisfaction Index
Strong Customer SatisfactionBusiness – Overall CSI: West Midsize
Based on a 1,000-Point Scale
Source: J.D. Power 2017 Electric Utility Business Customer Satisfaction Study SM
Our Internal Focus
lat·er·al think·ingNOUN
the solving of problems by an indirect and creative approach, typically through viewing the problem in a new and unusual light.
Culture
The GridIdaho Power Distribution System Strategic Roadmap
Project AreaTactical (year 1 - 5) Strategic (year 6 - 15)
2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031
Electrical Network
Monitoring, Control, &
Optimization
Efficient Operation
Select & Pilot
IVVC Control System
Implement
IVVC Control System (Replace ACC)
Expand
IVVC Control System
Evaluate
T&D SCADA Functions
Define, Implement
SCADA - EMS / Distribution Functions
Select & Implement
DER Management System (DERMS)
Define
Distribution Systems Control Strategy
Select & Implement
Distribution Management System (Applications & Coordination)
Select & Implement
Substation Automation & Adaptive Protection
Robust Electrical Grid
Reliability
Deploy
OMS
Plan, Incorporate, & Optimize
Utility & Customer Scale Distributed Energy Resources, Energy Storage & Electric Vehicles
Continue Implementation and Refinement
Lowest Performing Feeder Program
Select & Implement
Phase 1 Add Reclosers/Switches with Com
Select & Implement
Phase 2 SCADA Controlled Tie Switches / Reclosers
Select & Implement
FLISR Phase 3 - Full Automation on High-Impact Feeders
Test & Select
Communicating fault indicators
Implement & Expand
Communicating Fault Indicator Coverage
Investigate & Test
Fault Locating Software
Select & Implement
Automated Fault Location System
Communications
Infrastructure
Enabling Investment
Build Out
COMS Backhaul
Build Out
Field Area Network (FAN)
Migrate & Repurpose
Legacy COMS Network
Deploy
Land-Mobile Radio Upgrade
Select & Implement
Secure Internet of Things (IoT) Device Communication (Customer side of meter)
IT/OT
Operational Efficiency
Select & Implement
Enterprise Data Analytics
Deploy
Cloud-Based Analytics
Mature & Align
Enterprise Service Bus
Refine
Electric Model Management
Transform Operations
Enhanced Situational Awareness / Expert System
Expand
PI Historian
Select & Implement
Cloud-Based Historian
Maintain and Update
Cyber-Security Strategy & Practices
Customer Solutions
Customer Satisfaction
Define & Coordinate
Proactive Customer Solutions between COEC and Customer Service
Strengthen
Proactive Customer Engagement
Consider & Implement
Smart Inverter Requirements for Residential & Small Commercial PV
Define and Implement
Distribution Data Collection to Inform Customers
Select & Implement
Proactive IVR
Migrate to use
Demographic Targeting of Offerings
Expand and Modernize
Demand Load Control System
Structuring the
Organization for Success
Operational Efficiency
Align
Resources between IT and Operations
Provide
COMS Support (FAN)
Provide
DSCADA IT Support
Provide
FLISR IT Support
Provide
DMS IT Support
Define & Implement
Change Management Strategy (supporting all equipment technology, systems, process, and people changes)
The Grid (cont)
Borah WestATC = 36 MW
Midpoint WestATC = 0 MW
Bridger WestImport ATC = 60 MW
Montana – IdahoImport ATC = 0 MW
Northwest – IdahoImport ATC =0 MW
Sierra - IdahoImport ATC = 0 MW
“I matter to Idaho Power. Idaho Power is my trusted energy advisor. I can count on them to provide reliable service, promptly address my needs, and create innovative solutions. It is easy to do business with them, and they are engaged in my community.”
Customer Experience
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